Holiday Inn St Louis Sw - Route 66 Reviews

Nicollette was easy to work with, very responsive to all my emails and questions, It was a beautiful reception. There was only one small glitch, one table short, and Nicollette rectified the situation immediately and even gave me a discount for the hassal!! The food was fabulous, from the shrimp to our nacho bar, and everything inbetween. I received many, many compliments on the entire evening.

This was the best wedding reception site. We had a ton of people come from out of town which made this decision easy.They took care of everything, they were great to work with, the DJ and baker that they contract with are phenomenal. The food was fantastic, the room was decorated exactly like I wanted, the staff was great and everyone had the best time. I didn't hear anyone say anything negative and I had nothing but the best experience!

From the first appointment til the last they worked with us to provide us with our dream reception. They was very professional.

Everyone we worked with was very professional and easy to work with.

This was the best wedding reception site. They took care of everything, they were great to work with, the DJ and baker that they contract with are phenomenal. The food was fantastic, the room was decorated exactly like I wanted, the staff was great and everyone had the best time. I didn't hear anyone say anything negative and I had nothing but the best experience!

This was an excellent value! So much included in the package which made planning so much easier!!!! Both cake and DJ were included and we were happy with both vendors included! Food was great and it was a wonderful space to throw a huge party which is what we wanted! Super convienent for guest to utlize hotel rooms after wedding, and we loved that we just had to go up elvator to our suite after the night was over! Service and staff were wonderful and made it a stress free preparation and event! Great venue and great package at a reasonable price!

I would have given 5 star review because the wedding ceremony and reception turned out perfect. But during the planning I feel there should have been more communication and advice. I have never planned a wedding and was not sure about how the wedding rehearsal went and when I brought it up it turned into another unexpected expense. Yes that is something small because in the end everything was amazing. I just think more communication and professional insight would be great for future brides.

Nicolette was great. She helped us plan through every detail and was nothing but helpful. We would not have changed one thing about the wedding

We couldn't have been happier with our reception venue. For everything that was included with our wedding package, we could not have found a better value for what was included for us and our guests. The hotel staff were extremely friendly and accommodating, throughout the planning process and especially on the day of the wedding. The event staff went above and beyond to make sure the guests had a great time and that the bride and groom were top priority.

The only downside was that the wedding coordinator we had worked with for almost a year apparently quit the week of our wedding, and we didn't find out until we arrived. It would've been nice to know this a day or so in advance, just because she was our primary contact. I will say that the hotel did an excellent job in making sure everything went off without a hitch, even though the person that planned it wasn't there.

Other than that, the newly renovated space is BEAUTIFUL, and much more neutral and modern than the way the ballroom looked when we first toured. The food was also excellent--much better than typical St. Louis wedding fare I've had elsewhere. I'd highly recommend this to any brides and grooms that are searching!

We were very pleased with the Holiday Inn-Viking. One of our main objectives was to ensure our guests would all enjoy themselves and have fun and that was accomplished. It was very convenient for our out of town guests to stay at the hotel and it's location is not too far from the airport. Our cake and DJ vendors were included in the per person rate easing the wedding planning process.

We got a free upgrade to a suite and it was just what we needed. My bridesmaids and I got ready ready there before the ceremony and there was plenty of room. The ice machine was kind of far away but other than that we had a great experience.
The free breakfast was very good.

It was nice, but we had to do alot of the work ourselves. The staff was very friendly, however.

It was nice to have one cost for food,cake,dj,etc. but we had to do alot of the work ourselves. May as well priced it all out myself. They didn't set up anything.

The customer service here is HORRIBLE!!!!!!! Even when we tried to speak to someone face to face after the fact they declined to see us. There were numerous things that went wrong. If it wasnt for our coordinator and our bridal party i dont know how it would have turned out. First of all Sue was the only person who helped us. Since the first day we met her. She went above and beyond. We had problems with Nicollette from the jump. They let us know less than 3 months until the wedding that a dog show was booked the same weekend as the wedding. They didnt give a chance to say whether we wanted to go ahead with planning or not with a full refund. If we decided not to at that point a good portion of our money would not be returned to us. And YES we heard dogs barking during our ceremony, which they assured us it wouldnt be. the bridal suite that was supposed to be ready at 8 am the morning of the wedding....magically wasnt in the contract anymore and the front desk had to give us a regular room that we almost had to pay for. They only served water at our reception...who does that? We CLEARLY had 4 other options in our contract...but it's like it didnt matter. We wanted to talk to somebody about all of this after the fact, we were not looking for compensation..we wanted answers and SARAH JOHNSON said we didnt need to speak face to face. Is that not professionalism on our part? Why do we need to correspond via phone or email? Obviously we have alot of concerns. She wasnt interested in speaking with us. We are so dissatisfied with everything and it's like they didnt care. The rehearsal, why were there dogs and their owners on our side of the hotel taking pictures on our backdrop...WHILE WE WERE REHEARSING? The list goes on and on, but like I said they were not interested in listening to us at all. DO YOURSELF A FAVOR AND GO ON TO ANOTHER VENUE BECAUSE THEY DID NOT DO THE JOB THEY PROMISED US!