Hilton Dallas/Rockwall Lakefront Reviews

Reviews

Awards

46

+4 User photos

• Betty P. Sent on 09/08/2022
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  The Best Time of My Life!!!

  My event was a 60th Birthday/Retirement Party. Cammie Peel and her team were exceptional - from my initial request for proposal to the conclusion of the event. This being my first party ever, I was nervous and had LOTS of questions. Cammie and her team were friendly, knowledgeable, professional and VERY responsive. The menu was not only diverse, but absolutely delicious!!!

  My event was a 60th Birthday/Retirement Party. Cammie Peel and her team were exceptional - from my initial request for proposal to the conclusion of the event. This being my first party ever, I was nervous and had LOTS of questions. Cammie and her team were friendly, knowledgeable, professional and VERY responsive. The menu was not only diverse, but absolutely delicious!!!
• Shadab Sent on 07/29/2022
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  Great experience

  Great service, very nice place

  Great service, very nice place
• Aaron G. Sent on 03/28/2022
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  Amazingly breathtaking

  My wedding ceremony and reception was beautiful, everyone treated us with so much respect!!! I would highly recommend this event location for your wedding , the view is breathtaking!!

  My wedding ceremony and reception was beautiful, everyone treated us with so much respect!!! I would highly recommend this event location for your wedding , the view is breathtaking!!

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• Susanne Sent on 12/21/2017
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  We found the staff at Hilton Rockwall very professional and attentive. We hosted our son's rehearsal dinner in the Pergola room and we were so pleased with all that Hilton Rockwall had to offer. The food was delicious and the venue was beautiful.

  We found the staff at Hilton Rockwall very professional and attentive. We hosted our son's rehearsal dinner in the Pergola room and we were so pleased with all that Hilton Rockwall had to offer. The food was delicious and the venue was beautiful.
• Steve Sent on 10/24/2017
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  It was AMAZING that EVERY employee at the Hilton DFW/Rockwall was willing to do whatever was necessary to make the wedding a success. From event planning to catering staff to front desk at any hour of the night, the staff's 1st response to just about any request was "whatever we need to do!". The venues available on this property are many, diverse, and adaptable - so your wedding or event can be exactly what you want it to be! Our event included the wedding in the open-air pergola on the lake, spacious cocktail space, and a great reception space - followed by the bride and groom leaving by boat from the adjacent docks! There are few venues that can offer the type of flexibility that is available here. In addition, our event included exceptional quality catering and seamless service for the reception. Their event coordinator was a pleasure to work with, responsive, and although numerous events were scheduled the weekend of our wedding, she was available or in communication with us throughout the weekend.

  It was AMAZING that EVERY employee at the Hilton DFW/Rockwall was willing to do whatever was necessary to make the wedding a success. From event planning to catering staff to front desk at any hour of the night, the staff's 1st response to just about any request was "whatever we need to do!". The venues available on this property are many, diverse, and adaptable - so your wedding or event can be exactly what you want it to be! Our event included the wedding in the open-air pergola on the lake, spacious cocktail space, and a great reception space - followed by the bride and groom leaving by boat from the adjacent docks! There are few venues that can offer the type of flexibility that is available here. In addition, our event included exceptional quality catering and seamless service for the reception. Their event coordinator was a pleasure to work with, responsive, and although numerous events were scheduled the weekend of our wedding, she was available or in communication with us throughout the weekend.
• Lance Sent on 09/05/2017
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  Shannon Thompson did an amazing job for us on such short notice for this event. Shannon made sure we were happy and taken care of. A HUGE Thank you to Shannon Thompson from the McDaniel family.

  Shannon Thompson did an amazing job for us on such short notice for this event. Shannon made sure we were happy and taken care of. A HUGE Thank you to Shannon Thompson from the McDaniel family.
• Jennifer Sent on 06/30/2017
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  SHANNON was amazing. She went above and beyond to help magic for our daughters wedding. She was always accommodating and professional. The wait staff was wonderful and very accommodating. The facilities were beautiful and clean. We were extremely pleased with the entire event. Thank you for helping us create a magical night for our daughter and new son in-law. I would recommend the Hilton of Rockwall to anyone. It was a pleasure.

  SHANNON was amazing. She went above and beyond to help magic for our daughters wedding. She was always accommodating and professional. The wait staff was wonderful and very accommodating. The facilities were beautiful and clean. We were extremely pleased with the entire event. Thank you for helping us create a magical night for our daughter and new son in-law. I would recommend the Hilton of Rockwall to anyone. It was a pleasure.
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  User2872273 Sent on 11/19/2016
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  The Hilton Lakefront in Rockwell, TX is a beautiful facility. Our wedding guests stayed there for our son's wedding at The White Sparrow Barn in Quinlan, TX. We had the Rehearsal Dinner and the Welcome Party for our out of town guests there. Both events were handled very professionally. The food was delicious and the service was impeccable. We were even allowed to set up early since the room was not booked the night before. Really took a lot of stress off of me, the mother of the groom. Chante and all of the staff were so attentive. They go above and beyond expectations. I would definitely recommend them to anyone for their event.

  The Hilton Lakefront in Rockwell, TX is a beautiful facility. Our wedding guests stayed there for our son's wedding at The White Sparrow Barn in Quinlan, TX. We had the Rehearsal Dinner and the Welcome Party for our out of town guests there. Both events were handled very professionally. The food was delicious and the service was impeccable. We were even allowed to set up early since the room was not booked the night before. Really took a lot of stress off of me, the mother of the groom. Chante and all of the staff were so attentive. They go above and beyond expectations. I would definitely recommend them to anyone for their event.
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  User2871726 Sent on 11/19/2016
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  The Hilton Rockwall staff was very professional. Chante Mayorga was exceptional. She coordinated with the chef to customize our buffet menu and keep costs within our budget. Since we were working long distance from St. Louis to organize the event, prompt communication was essential. Chante excelled. Also the lighting accents provided at the last minute were a nice touch to the evening.

  The Hilton Rockwall staff was very professional. Chante Mayorga was exceptional. She coordinated with the chef to customize our buffet menu and keep costs within our budget. Since we were working long distance from St. Louis to organize the event, prompt communication was essential. Chante excelled. Also the lighting accents provided at the last minute were a nice touch to the evening.
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  User2654709 Sent on 06/20/2016
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  Worked with Chante Mayorga for my wedding. She is VERY responsive, friendly, and on top of EVERYTHING. The hotel is clean, elegant, it's off the water (Lake Ray Hubbard), and it's stunning inside. Great place for a wedding and reception. It is a bit costly, but worth every penny if you can afford it. Food, chairs, reception area, tables, chairs, decor (basic), ceremony location, and honeymoon suite are included in the package. The food was amazing and the drinks, hors d'oeuvres, wine, and lemonade (we used for our cocktail hour) was DEVOURED by our guests.

  Worked with Chante Mayorga for my wedding. She is VERY responsive, friendly, and on top of EVERYTHING. The hotel is clean, elegant, it's off the water (Lake Ray Hubbard), and it's stunning inside. Great place for a wedding and reception. It is a bit costly, but worth every penny if you can afford it. Food, chairs, reception area, tables, chairs, decor (basic), ceremony location, and honeymoon suite are included in the package. The food was amazing and the drinks, hors d'oeuvres, wine, and lemonade (we used for our cocktail hour) was DEVOURED by our guests.
• Remie Sent on 06/14/2016
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  I can be a bit picky when it comes to planning and coordinating events and I must say that I was extremely pleased with how our event was handled by all involved (including the front desk staff). I especially want to call out the exceptional assistance that our contact, Chante Mayorga, and her team provided. All of the staff was professional and very accommodating. We will definitely be using this venue for future events and I would highly suggest the Hilton Lakefront to anyone wanting a beautiful venue with excellent service and quality staff!

  I can be a bit picky when it comes to planning and coordinating events and I must say that I was extremely pleased with how our event was handled by all involved (including the front desk staff). I especially want to call out the exceptional assistance that our contact, Chante Mayorga, and her team provided. All of the staff was professional and very accommodating. We will definitely be using this venue for future events and I would highly suggest the Hilton Lakefront to anyone wanting a beautiful venue with excellent service and quality staff!
• Trish Sent on 03/28/2016
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  We selected the Hilton Rockwall to host our Post Wedding Brunch for our son and new daughter-in-love! The planning staff - Chante Mayorga, in particular - was great to work with. They were always very responsive to our needs and requests. She listened to what we had in mind and followed through with exactly what we expected. She even suggested options that weren't on the main menu - this fulfilled a need without a lot of extra cost! Perfect! When we arrived at the venue on Saturday morning to check on things, we requested two additional items from Fito (who was the event manager) a table for pictures of the bride/groom and party favors, and for the conversation area (which was located just outside the pergola) to have cushions placed so folks could visit there in a more casual setting. Both were done within 30 minutes! Also, about half way through the event, FIto asked if we would like the pergola doors opened, since it was such a nice day - which he did right away. Again, these folks provided excellent service, reaching out to us as we planned and providing a perfect experience.
  The venue itself was breathtaking - yes, really breathtaking! We were in the Pergola area, which looks out at the lake. Gorgeous for a Saturday morning. The children in attendance were able to walk around (and run a bit when needed) to get out the wiggles that sometimes happen with more formal events - like our wedding the night before! The buffet provided by the HILTON was SO GREAT!! The brunch menu - which included eggs, pastries, french toast, etc - was all perfectly prepared, served at the exactly right temp. We and all of our guests were so appreciative of such a great opportunity!

  We selected the Hilton Rockwall to host our Post Wedding Brunch for our son and new daughter-in-love! The planning staff - Chante Mayorga, in particular - was great to work with. They were always very responsive to our needs and requests. She listened to what we had in mind and followed through with exactly what we expected. She even suggested options that weren't on the main menu - this fulfilled a need without a lot of extra cost! Perfect! When we arrived at the venue on Saturday morning to check on things, we requested two additional items from Fito (who was the event manager) a table for pictures of the bride/groom and party favors, and for the conversation area (which was located just outside the pergola) to have cushions placed so folks could visit there in a more casual setting. Both were done within 30 minutes! Also, about half way through the event, FIto asked if we would like the pergola doors opened, since it was such a nice day - which he did right away. Again, these folks provided excellent service, reaching out to us as we planned and providing a perfect experience.
  The venue itself was breathtaking - yes, really breathtaking! We were in the Pergola area, which looks out at the lake. Gorgeous for a Saturday morning. The children in attendance were able to walk around (and run a bit when needed) to get out the wiggles that sometimes happen with more formal events - like our wedding the night before! The buffet provided by the HILTON was SO GREAT!! The brunch menu - which included eggs, pastries, french toast, etc - was all perfectly prepared, served at the exactly right temp. We and all of our guests were so appreciative of such a great opportunity!
• Dan Sent on 11/10/2015
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  We had a wonderful experience with the Hilton. Great help in planning the event and room set-up. The food was excellent. Service was great. We couldn't have been more pleased.

  We had a wonderful experience with the Hilton. Great help in planning the event and room set-up. The food was excellent. Service was great. We couldn't have been more pleased.
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  User2452380 Sent on 12/03/2015
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  Outstanding service.....beautiful venue! All employees were very helpful and friendly. Answered any questions that we had promptly, and helped with anything that we needed!

  Outstanding service.....beautiful venue! All employees were very helpful and friendly. Answered any questions that we had promptly, and helped with anything that we needed!
• Kenneth Sent on 09/14/2015
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  Very happy with Chante Majorca's help. She was very good at her job and helped us a great deal.

  Very happy with Chante Majorca's help. She was very good at her job and helped us a great deal.
• Lanita Sent on 07/27/2015
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  Chante our event specialist was amazing!! She answered our questions quickly and was so helpful with all the planning for my daughter's wedding!! She was very professional and we enjoyed working with her and The Hilton. We would definitely recommend to everyone the Hilton for weddings at The Hilton Harbor in Rockwall! Thank you to everyone involved for making our daughters wedding a truly special day! It was a beautiful wedding and venue! And having so many compliments made the day even more special!

  Chante our event specialist was amazing!! She answered our questions quickly and was so helpful with all the planning for my daughter's wedding!! She was very professional and we enjoyed working with her and The Hilton. We would definitely recommend to everyone the Hilton for weddings at The Hilton Harbor in Rockwall! Thank you to everyone involved for making our daughters wedding a truly special day! It was a beautiful wedding and venue! And having so many compliments made the day even more special!
• Stephanie Sent on 06/20/2015
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  Everyone went above and beyond our expectations and our wedding at the Hilton was perfect! Everything was handled seamlessly! Customer service was always prompt, very helpful and informative.

  Everyone went above and beyond our expectations and our wedding at the Hilton was perfect! Everything was handled seamlessly! Customer service was always prompt, very helpful and informative.
• Sheri Sent on 06/16/2015
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  I was looking for a venue that was elegant, romantic, but inexpensive for a small wedding! Basically I wanted to have my cake and eat it too! When I found the Hilton Lakefront in Rockwall Texas, I worked with Ms. Chante Mayorga from start to finish who provided prompt answers to my questions which helped me decide if the venue would work for what I needed! Chante was a dependable source for assistance and information regardless of the type or amount of questions I sent her way. My experience with having my small wedding at the HIlton working through Chante was wonderful! I would definitely recommend both the venue and Chante to friends and family!

  I was looking for a venue that was elegant, romantic, but inexpensive for a small wedding! Basically I wanted to have my cake and eat it too! When I found the Hilton Lakefront in Rockwall Texas, I worked with Ms. Chante Mayorga from start to finish who provided prompt answers to my questions which helped me decide if the venue would work for what I needed! Chante was a dependable source for assistance and information regardless of the type or amount of questions I sent her way. My experience with having my small wedding at the HIlton working through Chante was wonderful! I would definitely recommend both the venue and Chante to friends and family!
• Satya Sent on 11/09/2012
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  Nicole Deckard was excellent in her interactions all through my contacts with her. She worked very hard and she, along wih her staff, provided us excellent services. Our guests were very happy with all the services at this vendor (Hilton Bella Harbor, Rockwall, Texas). All of us had pleasant experiences. If I had another child, I would choose this place again for the wedding. I have already recommended this vendor to one of my friends and she is already planning her daughter's wedding at this vendor. Her name is satyavathi inkollu. Unfortunately, she did not attend my daughter's wedding to have first hand experience but I recommended this vendor highly and so she is going for this.
  
  Satya Bollam
  (Mother of the Bride)
  
  
  

  Nicole Deckard was excellent in her interactions all through my contacts with her. She worked very hard and she, along wih her staff, provided us excellent services. Our guests were very happy with all the services at this vendor (Hilton Bella Harbor, Rockwall, Texas). All of us had pleasant experiences. If I had another child, I would choose this place again for the wedding. I have already recommended this vendor to one of my friends and she is already planning her daughter's wedding at this vendor. Her name is satyavathi inkollu. Unfortunately, she did not attend my daughter's wedding to have first hand experience but I recommended this vendor highly and so she is going for this.
  
  Satya Bollam
  (Mother of the Bride)
  
  
  
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  User2920757 Sent on 12/21/2016
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  Love, love, love this hotel! Planning a meeting or want to sit by the bar at the pool? This is the place to go! Would you like a lake front view or fine dining nearby? They have it all! My husband and I have stayed here for both business and leisure. We would highly recommend it. Check out the breakfast buffet and the boat rides in the evenings!

  Love, love, love this hotel! Planning a meeting or want to sit by the bar at the pool? This is the place to go! Would you like a lake front view or fine dining nearby? They have it all! My husband and I have stayed here for both business and leisure. We would highly recommend it. Check out the breakfast buffet and the boat rides in the evenings!
• Whitney Sent on 08/24/2012
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  The perfect place to have a wedding! We had a small, 40-guest sit-down dinner reception in the Catamaran room, which overlooks Lake Ray Hubbard, and it was beautiful. Hillary, the events manager, is terrific - very professional and super-easy to work with. The food was top-notch and definitely worth the money. Hillary and the Hilton were just wonderful; we couldn't have asked for a better venue!

  The perfect place to have a wedding! We had a small, 40-guest sit-down dinner reception in the Catamaran room, which overlooks Lake Ray Hubbard, and it was beautiful. Hillary, the events manager, is terrific - very professional and super-easy to work with. The food was top-notch and definitely worth the money. Hillary and the Hilton were just wonderful; we couldn't have asked for a better venue!
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  User6047802 Sent on 06/30/2012
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  I searched at least 30 different venues in the Dallas area before deciding to go with the Hilton. Hillary was absolutely amazing! She helped us make everything perfect and answered all of our questions very quickly! There is no way we could have had such an amazing without her. She even worked it out to where we could get into the venue 2 days early to set up. I would highly recommend this venue to anyone thinking about using them!

  I searched at least 30 different venues in the Dallas area before deciding to go with the Hilton. Hillary was absolutely amazing! She helped us make everything perfect and answered all of our questions very quickly! There is no way we could have had such an amazing without her. She even worked it out to where we could get into the venue 2 days early to set up. I would highly recommend this venue to anyone thinking about using them!
• Tiyonda Sent on 09/15/2011
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  From the moment we met our event manager Nicole, i was fully reassured and very confident about all the promises that were made.
  On the day of the event, it was just like i imagined it to be. This is definitely a perfect setting for any event.

  From the moment we met our event manager Nicole, i was fully reassured and very confident about all the promises that were made.
  On the day of the event, it was just like i imagined it to be. This is definitely a perfect setting for any event.
• Martin Sent on 08/02/2011
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    5.0

  Wow, what harsh comments. Well, I can only judge the service based on what I experienced. Which was good. We both live in London, so organising a wedding from the other side of the Atlantic is a logistical nightmare. Nicole was our contact and she was pleasant and accomodating. I tried to get a better deal and she was flexible. Everything in America is so much cheaper, so the value for money was good for us. the hotel looks really plush and nice and all my guests loved it. the food was really good and the parlour we had the event in was decent. The waiting staff were Ok too. the only fly in the ointment was the background music we requested. I had to remind the staff several times to play it during the meal and they forgot to turn it off when the band started. This wasn't a problem until my mother in law sang an acapella song for us, the low level music sort of ruined a special moment and it took too long for it to be switched off.
  
  that said, it was not such a problem that I thought it worth mentioning to Nicole when we had our debrief. I think that somethings are bound to go wrong, so you shouldn't worry too much about the details. though, one of the other weddings reviewed seemed to be a disaster, all I can say is we had a really good experience. maybe that was down to Nicole, or the hotel settling in to it's role. Anyway, I still thought I'd give them 5 stars, despite the AV problem. Purely because of Nicole
  
  Thanks again, martin and kyumi

  Wow, what harsh comments. Well, I can only judge the service based on what I experienced. Which was good. We both live in London, so organising a wedding from the other side of the Atlantic is a logistical nightmare. Nicole was our contact and she was pleasant and accomodating. I tried to get a better deal and she was flexible. Everything in America is so much cheaper, so the value for money was good for us. the hotel looks really plush and nice and all my guests loved it. the food was really good and the parlour we had the event in was decent. The waiting staff were Ok too. the only fly in the ointment was the background music we requested. I had to remind the staff several times to play it during the meal and they forgot to turn it off when the band started. This wasn't a problem until my mother in law sang an acapella song for us, the low level music sort of ruined a special moment and it took too long for it to be switched off.
  
  that said, it was not such a problem that I thought it worth mentioning to Nicole when we had our debrief. I think that somethings are bound to go wrong, so you shouldn't worry too much about the details. though, one of the other weddings reviewed seemed to be a disaster, all I can say is we had a really good experience. maybe that was down to Nicole, or the hotel settling in to it's role. Anyway, I still thought I'd give them 5 stars, despite the AV problem. Purely because of Nicole
  
  Thanks again, martin and kyumi
• Arianna Sent on 04/27/2011
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I am so surprised to read about your post on the Hilton Bella Harbor Hotel. It is unfortunate that you had that experience. I had my wedding ceremony and reception at the Hilton Bella Harbor April 2010 and it was absolutely wonderful! My ceremony was on the patio overlooking the lake at sunset, the pictures that were taken-MAGICAL. Our cocktail hour and dinner reception followed inside and my guests could not stop talking about how beautiful the hotel was,how attentive the front desk staff, restaurant staff, the housekeeping staff and in genera,l everyone that they came into contact was.
  
  The dinner portion of our reception was perfect down to the last piece of cake that was cut and served to my guests. My mother and I did not have a thing to worry about. Between the banquet staff, my wedding planner and Dorienne, we were able to have the time of our life. You are right on the food portion, the food was soo good! We did the displays and action stations, my favorite- the potato martini! :-)
  
  I also worked with Dorienne, she was a pleasure to work with. My mother LOVED her and everytime we met with her, my mom gave her a big hug. She never sent an unprofessional email or failed to return a call. And she was never rude in any way what so ever. In fact, I have had several friends call and inquire about weddings there and some have talked to Dorienne and they all say after meeting and talking to her she is great. I have one friend that booked her wedding there coming up next year and she feels the same way. They give you so much information to help you with the hotel part of the planning process that I didn't even hire a wedding coordinator until a month before my wedding. My wedding planner even loved working with her.
  
  I hope that you are able to look back and see the positive, fun part of your wedding day, I know there has to be times you think about that make you smile. I know everyone sees things differently so I felt that it would be wrong for me not to comment on my experience. It was wonderful and I would not change a thing.
  

  I am so surprised to read about your post on the Hilton Bella Harbor Hotel. It is unfortunate that you had that experience. I had my wedding ceremony and reception at the Hilton Bella Harbor April 2010 and it was absolutely wonderful! My ceremony was on the patio overlooking the lake at sunset, the pictures that were taken-MAGICAL. Our cocktail hour and dinner reception followed inside and my guests could not stop talking about how beautiful the hotel was,how attentive the front desk staff, restaurant staff, the housekeeping staff and in genera,l everyone that they came into contact was.
  
  The dinner portion of our reception was perfect down to the last piece of cake that was cut and served to my guests. My mother and I did not have a thing to worry about. Between the banquet staff, my wedding planner and Dorienne, we were able to have the time of our life. You are right on the food portion, the food was soo good! We did the displays and action stations, my favorite- the potato martini! :-)
  
  I also worked with Dorienne, she was a pleasure to work with. My mother LOVED her and everytime we met with her, my mom gave her a big hug. She never sent an unprofessional email or failed to return a call. And she was never rude in any way what so ever. In fact, I have had several friends call and inquire about weddings there and some have talked to Dorienne and they all say after meeting and talking to her she is great. I have one friend that booked her wedding there coming up next year and she feels the same way. They give you so much information to help you with the hotel part of the planning process that I didn't even hire a wedding coordinator until a month before my wedding. My wedding planner even loved working with her.
  
  I hope that you are able to look back and see the positive, fun part of your wedding day, I know there has to be times you think about that make you smile. I know everyone sees things differently so I felt that it would be wrong for me not to comment on my experience. It was wonderful and I would not change a thing.
  

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