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Weddings

Hilton Charlotte Uptown Reviews

Hilton Charlotte Uptown

Hilton Charlotte Uptown

Charlotte, NC
5.0 out of 5 rating, 51 Reviews
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Reviews

5.0 out of 5 rating
51 Reviews
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70% Recommended by couples

Awards

51
WeddingWire Couples' Choice Awards 2016 Winner
  • Nancy
    Nancy C. Sent on 11/22/2021
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    Amazing Team at Hilton Center City

    Clem and his team were just phenomenal to work with. Every text, phone call was responded to immediately. It was like we were their only client or event--and that was quite the contrary. Clem would work nights and weekends with us and even on his days off to resolve specific issues that came up promptly. We felt it their service and attention was very personalized to our needs-and that is exactly what we needed with our 3-event wedding schedule. Our every request was taken seriously and accommodated wherever possible. We recommend the Hilton team without reservation for your next event!

    Hilton Charlotte Uptown's reply:

    Thank you Nancy, we appreciate the kind words. We are extremely happy that everything came together as planned.
  • Sapna
    Sapna P. Sent on 11/22/2021
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    Amazing to work with!! (Especially with all of the flexibility we needed in the time of COVID)

    We would not have asked for a better experience working with Clem and the rest of the staff at the Hilton Uptown Charlotte. Our wedding was postponed 18 months because of the pandemic, and they worked tirelessly to make sure every detail was in place for our rescheduled wedding. Clem especially went out of his way to always keep us in the loop, was very quick to help out with anything we needed, and was overall just a great person to get to know through this process! Would definitely recommend the Hilton Uptown Charlotte if you're looking for a wedding venue!

    Hilton Charlotte Uptown's reply:

    Thank you Sapna for your kind words.
    While at times we faced some tense challenges at times we are delighted that everything came together. It was truly a pleasure working with you, Parth and your family to make your weekend of event extra special. We thank you for giving us this opportunity.
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    Tracy C. Sent on 11/22/2021
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    Top Notch Venue!

    The Hilton was FANTASTIC! They were so flexible and patient with our ALL our COVID wedding delays and when the day finally came, the service, staff, and whole event was top notch!! I can't say enough about how fabulous the team there was and how they went over and above to make our day perfect!

    Hilton Charlotte Uptown's reply:

    Thank you Tracy for your kind words.
    It was truly a pleasure working with you and Chas to make your day extra special. We thank you for giving us this opportunity.
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  • Jenah
    Jenah Sent on 11/10/2019
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    Best Wedding and Amazing Staff

    We could not be happier or more thankful that we chose the Hilton Charlotte City Center to have our wedding. To be honest, a hotel wedding was not our first choice because we wanted something unique and not so "cookie cutter" for our reception. After almost going with another venue that ended up not working out for us we looked into what the Hilton had to offer and met with Judy and were thoroughly impressed. The amount that this venue offers for the money you spend is incredible. The ballroom for the reception is huge and worked perfectly for our decor and the atmosphere we were going for. Judy and the rest of the staff are absolutely incredible and were always quick to respond to our needs and eager to help in any way they could. Customer service is extremely important to me and with the cost of weddings it is absolutely non-negotiable to not receive food customer service from venue staff or vendors. With Judy and the Hilton Hotel in general I felt so well taken care of and a lot of stress was taken off of our backs. We planned to have our ceremony in the beautiful outdoor courtyard with the clock tower and the water fountains but unfortunately it rained on our wedding day. This was disappointing but did not ruin our day at all because the back up plan is beautiful as well and the team took care of everything and made it look like it was not a back up plan at all. I was also blown away by the food. o did not expect it to be so good and I was shocked with the presentation and the amazing service from the food staff. I am so grateful for the Hilton for making our day so beautiful, stress free, and for making us feel amazing on the best day of our life. Thank you Judy and everyone on the team that contributed.
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    Danielle D. Sent on 07/03/2019
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    Beautiful Wedding

    Judy was fantastic to work with through this whole process of planning and day of. The food was great as well. Majority of our guests stayed at the hotel, and the rooms were very nice and clean. Looked at multiple venues, and this gave you the biggest bang for your buck. Our only "issue" we had through the process, was guests not appearing in the block although they booked through it/appeared more than once, etcetera. However, Hilton did offer good customer service to resolve any issues that came up. Overall, we had a great experience having our reception at the Hilton and would recommend friends/family/others to look into having their wedding here as well.

    Hilton Charlotte Uptown's reply:

    Thank you Danielle! I enjoyed working with you and Brett and am so happy that you and your guests had a wonderful experience. We wish you all the best for your future!
    Judy Patterson and the Hilton Center City Team
  • Raina
    Raina Sent on 05/20/2019
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    Perfect Location for an Indian Wedding

    We loved having our wedding at the Hilton Charlotte Center City for a number of reasons. (1) Mel Ulla the event planner was incredible. She was so well versed in Indian weddings, was so accommodating and patient with all our questions. Having great staff at the venue is key to a successful Indian wedding. The outside location was perfect for the baraat. We had plenty of space to dance, for the horse, milni ceremony all without shutting down the street. We had our ceremony in the atrium and reception in the ballroom. If you book your wedding here, be sure to use the sparkle dance floor the Hilton has. It is huge which is awesome and it is stunning in your photos.

    Hilton Charlotte Uptown's reply:

    Thank You Raina & Sean! We loved hosting your wedding weekend with us at the Hilton Charlotte Center City and we hope the absolute best for you in the future! - Mel Ulla & The Hilton Center City staff
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    Tanya Sent on 05/02/2018
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    New Bethel Church GOGIC celebrated Bishop Tommie Murphy Inaugural Banquet. We the Devine Touch event planners decorated for this great occasion. And the Hilton Charlotte Center location where great!! to work with between the management team & staff. They were very accommodating as well. So along with this location and our decorations it made the event that much more spectacular!!!!
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    Alycia Sent on 04/10/2018
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    Megan was absolutely wonderful, very responsive and professional! She listened to my dream of the wedding and implemented. The Hilton was very flexible and every staff member was super friendly. On the day of the wedding, the cafeteria manager checked on me and my bridal party and made sure we were fed and ready for the big day. It was an absolutely amazing experience and the Hilton staff ensured that my wedding day was the best day EVER!

    Hilton Charlotte Uptown's reply:

    Alcyia, you are too kind. You both were a dream to work with and I am glad to hear it was everything you ever dreamed it would be...P.S, we loved the decor you picked out for the ballroom!
  • C
    Candice Sent on 04/09/2018
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    Seriously, the only word we can use is perfection. We were planning our wedding long distance and within 5 minutes of talking to Megan, we knew we were in great hands. Every detail and aspect was discussed and executed to perfection. Our guests are still talking about what a great time they had and that’s what we hoped for from day one. The Hilton Center City is the best of the best!! I will remember the best day of my life every day of my life!

    Hilton Charlotte Uptown's reply:

    Thank you Candice! I truly enjoyed working with you and Matt through the process and loved how we first met on a Skype site visit! Good luck with all your future plans in life! Megan
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    Nikki Sent on 12/05/2017
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    I can't say enough about Kari, Megan, Sam and the entire team here. They are such pros and just make everything so easy. I throw a ton of large events for my job and will no longer go anywhere else. Hilton is my event home from now on.
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    Tanya Sent on 12/29/2017
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    The entire staff continuously goes above and beyond to make sure that even the smallest detail is attended to. They have never been to busy to respond to every request and have always shown up as courteous and professional. They have been consistent over the past 13 plus years that I have had the pleasure to work with them both on a personal and professional level. I highly recommend them for any event no matter how big or small.
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    Amanda Sent on 11/10/2017
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    We had our rehearsal dinner at the Hilton on Saturday night of Labor Day weekend. The buffet that they set up was amazing, and Megan was great about working the menu to make it work with our budget, but still ensuring we had everything we wanted! The servers were great and everyone really enjoyed the food. Other than some difficulty with parking, it really is a great venue to host a large event.
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    Tony Sent on 06/12/2017
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    A very beautiful venue. Very courteous and helpful staff. Such a great team to work with! I highly recommend this venue!
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    Samantha Sent on 05/25/2017
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    We hosted our Farewell Breakfast at the Hilton Center City. They were super easy to work with and helped us create a great menu for our guests. They were definitely the most reasonably priced hotel for this kind of event in the Uptown area. I would highly recommend having an event here!
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    Chrissy Sent on 06/01/2017
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    I have worked with the Hilton Charlotte Center City for many years, prior to joining UNC Charlotte while with the AHA and now here at UNC Charlotte. The staff are friendly, wonderful, responsive and professional. Megan Applegate has always been my main point of contact. Megan listens to the needs of the event, makes suggestions, and stays on top of the to do list to make sure the event is executed flawlessly on their end. She goes above on beyond to make sure your event is a success.
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    Anita Sent on 04/27/2017
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    I would highly recommend this place! I worked with Megan Applegate! loved her, very understanding of our culture, very accommodating! she made our dream come true. The staff was very professional. Everything went very smooth! The food was awesome too!
    Thank you guys you are the best!!!
  • User3008770 Sent on 03/20/2017
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    Customer Service was well above average from check in, housekeeping, valet, banquet staff and sales. Kristen Lew was AMAZING and tended to our every need with a smile. She followed up to make sure that anything requested was to our satisfaction.
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    Lauren Sent on 03/20/2017
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    I have been coordinating luncheon events at the Hilton Charlotte Center City for 100-300 people for two years now, and the quality of food, and kindness and sincerity from staff keeps us returning.

    Mel Ulla is wonderful throughout the planning process, as she is always thinking ahead and anticipates our particular needs for each event. When we arrive on event day, we know everything is set, and we can count on banquet staff to ensure the event proceeds smoothly. If there are last minute additions, complications, or requests, they are always ready with prompt solutions and answers. The staff continuously goes out of their way to ensure our events are the best that they can be, while respecting our needs and budget as a nonprofit.
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    Emily Sent on 12/16/2016
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    Megan & her team went above and beyond to make our end-of-the-year celebration a success. The food was great, the room was beautiful, and our guests had a wonderful time!
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    Renee Sent on 12/14/2016
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    Our wedding exceeded my dreams! The Hilton Center City is a beautiful venue for a wedding. The ballroom's gigantic chandeliers are so gorgeous and romantic. The perfect backdrop for a ceremony and reception. We had our rehearsal, ceremony and reception there and couldn't have been more pleased! The staff was wonderful to work with, especially Megan Applegate. She was very patient, helpful and easy to work with. She answered all my questions and always made me feel calm during the planning process. Everything turned out perfectly and they handle most everything for you. Not only did everything look great but the food was delicious too! Everyone I spoke to who attended the wedding raved about how magnificent the food was! Our cake was also amazing, and it was covered in the wedding package. Not a morsel of cake was left. The entire Hilton staff was very friendly and made us feel special. I can't say enough good things about the Hilton Center City and staff! Thank you for an amazing day and memories we will always cherish!

    Hilton Charlotte Uptown's reply:

    Thank you Renee for the kind words. You were a dream bride to work with and I enjoyed our journey together! Please keep in touch.
  • User2859125 Sent on 11/10/2016
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    Lovely venue! Lots of attention to detail. Space is clean and beautiful. Service is top-notch.
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    Gladys Sent on 10/26/2016
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    Working with Cheyenne Simmons and Kristen Lew was a pleasure. I appreciate all their efforts in making this a successful meeting.
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    Brittany Sent on 10/24/2016
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    We had an absolutely AMAZING time at our wedding! We were able to hold everything at this venue - ceremony, cocktail hour, and reception. This made is super convenient for our guests. We also loved that they only schedule 1 event per day - so you don't have to worry about another event interfering with your own.

    Megan was super attentive and quick to answer ALL of our questions. She ensured she had all the information needed to make our day go off without a hitch. My wedding party said that I was the calmest bride they had ever seen, and all of that is due to Megan and her ability to keep everything on point. She was absolutely AMAZING.

    The venue was extremely accommodating. Food was INCREDIBLE! The guests said the prime rib was the BEST they have ever had - and mind you, they are pretty picky with food! If we would have known how popular the asian station would be, we probably would have requested 2 asian stations and 1 pasta station instead of the other way around. SO GO WITH THE ASIAN STATION! FOR SURE!

    The value of our package was great as well! We knew we were going to spend some money, but it was great to have so many things included - open bar, free honeymoon suite with champagne and a late night snack of our choice delivered to our room, bridal and groom suites for our bridal party to get ready, custom cake (we actually did cupcakes - but it was no problem), tasting of the entire menu for us to choose from, upgraded linens and chairs, and a GREAT room rate for our guests! There is probably a lot that I am missing, but that just shows you how amazing the deal was!

    Mustafa and Megan did a great job keeping all of the festivities going and allowed our guests to have the time of their lives! We are still getting texts and phone calls saying how much fun they had!

    Thank you so much Hilton Center City! Can't wait to spend our 1 year anniversary reminiscing about the best day of our lives!
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    Jenna Sent on 10/20/2016
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    Megan and the entire staff were so helpful throughout the planning process. Our guests were treated with so much respect and really were catered to. We will continue to host our event at the Hilton Charlotte Center City and recommend you do the same!
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    Gloria Sent on 10/20/2016
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    Working with the staff at the Hilton was great. They provided professional service prior and during the event. On the day of the event, the staff was very helpful in making sure all of our needs were met.
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