Hilton Charlotte Uptown Reviews

Hilton Charlotte Uptown

Charlotte, NC

5.0 out of 5 rating, 51 reviews

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51 reviews

Recommended by 99% of couples

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Nancy Sent on 11/22/2021

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Amazing Team at Hilton Center City

Clem and his team were just phenomenal to work with. Every text, phone call was responded to immediately. It was like we were their only client or event--and that was quite the contrary. Clem would work nights and weekends with us and even on his days off to resolve specific issues that came up promptly. We felt it their service and attention was very personalized to our needs-and that is exactly what we needed with our 3-event wedding schedule. Our every request was taken seriously and accommodated wherever possible. We recommend the Hilton team without reservation for your next event!
Sapna Sent on 11/22/2021

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Amazing to work with!! (Especially with all of the flexibility we needed in the time of COVID)

We would not have asked for a better experience working with Clem and the rest of the staff at the Hilton Uptown Charlotte. Our wedding was postponed 18 months because of the pandemic, and they worked tirelessly to make sure every detail was in place for our rescheduled wedding. Clem especially went out of his way to always keep us in the loop, was very quick to help out with anything we needed, and was overall just a great person to get to know through this process! Would definitely recommend the Hilton Uptown Charlotte if you're looking for a wedding venue!
Tracy Sent on 11/22/2021

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Top Notch Venue!

The Hilton was FANTASTIC! They were so flexible and patient with our ALL our COVID wedding delays and when the day finally came, the service, staff, and whole event was top notch!! I can't say enough about how fabulous the team there was and how they went over and above to make our day perfect!

Jenah Sent on 11/10/2019

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Best Wedding and Amazing Staff

We could not be happier or more thankful that we chose the Hilton Charlotte City Center to have our wedding. To be honest, a hotel wedding was not our first choice because we wanted something unique and not so "cookie cutter" for our reception. After almost going with another venue that ended up not working out for us we looked into what the Hilton had to offer and met with Judy and were thoroughly impressed. The amount that this venue offers for the money you spend is incredible. The ballroom for the reception is huge and worked perfectly for our decor and the atmosphere we were going for. Judy and the rest of the staff are absolutely incredible and were always quick to respond to our needs and eager to help in any way they could. Customer service is extremely important to me and with the cost of weddings it is absolutely non-negotiable to not receive food customer service from venue staff or vendors. With Judy and the Hilton Hotel in general I felt so well taken care of and a lot of stress was taken off of our backs. We planned to have our ceremony in the beautiful outdoor courtyard with the clock tower and the water fountains but unfortunately it rained on our wedding day. This was disappointing but did not ruin our day at all because the back up plan is beautiful as well and the team took care of everything and made it look like it was not a back up plan at all. I was also blown away by the food. o did not expect it to be so good and I was shocked with the presentation and the amazing service from the food staff. I am so grateful for the Hilton for making our day so beautiful, stress free, and for making us feel amazing on the best day of our life. Thank you Judy and everyone on the team that contributed.
Danielle Sent on 07/03/2019

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Beautiful Wedding

Judy was fantastic to work with through this whole process of planning and day of. The food was great as well. Majority of our guests stayed at the hotel, and the rooms were very nice and clean. Looked at multiple venues, and this gave you the biggest bang for your buck. Our only "issue" we had through the process, was guests not appearing in the block although they booked through it/appeared more than once, etcetera. However, Hilton did offer good customer service to resolve any issues that came up. Overall, we had a great experience having our reception at the Hilton and would recommend friends/family/others to look into having their wedding here as well.
Raina Sent on 05/20/2019

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Perfect Location for an Indian Wedding

We loved having our wedding at the Hilton Charlotte Center City for a number of reasons. (1) Mel Ulla the event planner was incredible. She was so well versed in Indian weddings, was so accommodating and patient with all our questions. Having great staff at the venue is key to a successful Indian wedding. The outside location was perfect for the baraat. We had plenty of space to dance, for the horse, milni ceremony all without shutting down the street. We had our ceremony in the atrium and reception in the ballroom. If you book your wedding here, be sure to use the sparkle dance floor the Hilton has. It is huge which is awesome and it is stunning in your photos.
Tanya Sent on 05/02/2018

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New Bethel Church GOGIC celebrated Bishop Tommie Murphy Inaugural Banquet. We the Devine Touch event planners decorated for this great occasion. And the Hilton Charlotte Center location where great!! to work with between the management team & staff. They were very accommodating as well. So along with this location and our decorations it made the event that much more spectacular!!!!
Alycia Sent on 04/10/2018

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Megan was absolutely wonderful, very responsive and professional! She listened to my dream of the wedding and implemented. The Hilton was very flexible and every staff member was super friendly. On the day of the wedding, the cafeteria manager checked on me and my bridal party and made sure we were fed and ready for the big day. It was an absolutely amazing experience and the Hilton staff ensured that my wedding day was the best day EVER!
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Candice Sent on 04/09/2018

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Seriously, the only word we can use is perfection. We were planning our wedding long distance and within 5 minutes of talking to Megan, we knew we were in great hands. Every detail and aspect was discussed and executed to perfection. Our guests are still talking about what a great time they had and that’s what we hoped for from day one. The Hilton Center City is the best of the best!! I will remember the best day of my life every day of my life!
Tanya Sent on 12/29/2017

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The entire staff continuously goes above and beyond to make sure that even the smallest detail is attended to. They have never been to busy to respond to every request and have always shown up as courteous and professional. They have been consistent over the past 13 plus years that I have had the pleasure to work with them both on a personal and professional level. I highly recommend them for any event no matter how big or small.
Nikki Sent on 12/05/2017

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I can't say enough about Kari, Megan, Sam and the entire team here. They are such pros and just make everything so easy. I throw a ton of large events for my job and will no longer go anywhere else. Hilton is my event home from now on.
Amanda Sent on 11/10/2017

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We had our rehearsal dinner at the Hilton on Saturday night of Labor Day weekend. The buffet that they set up was amazing, and Megan was great about working the menu to make it work with our budget, but still ensuring we had everything we wanted! The servers were great and everyone really enjoyed the food. Other than some difficulty with parking, it really is a great venue to host a large event.
Tony Sent on 06/12/2017

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A very beautiful venue. Very courteous and helpful staff. Such a great team to work with! I highly recommend this venue!
Chrissy Sent on 06/01/2017

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I have worked with the Hilton Charlotte Center City for many years, prior to joining UNC Charlotte while with the AHA and now here at UNC Charlotte. The staff are friendly, wonderful, responsive and professional. Megan Applegate has always been my main point of contact. Megan listens to the needs of the event, makes suggestions, and stays on top of the to do list to make sure the event is executed flawlessly on their end. She goes above on beyond to make sure your event is a success.
Samantha Sent on 05/25/2017

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We hosted our Farewell Breakfast at the Hilton Center City. They were super easy to work with and helped us create a great menu for our guests. They were definitely the most reasonably priced hotel for this kind of event in the Uptown area. I would highly recommend having an event here!
Anita Sent on 04/27/2017

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I would highly recommend this place! I worked with Megan Applegate! loved her, very understanding of our culture, very accommodating! she made our dream come true. The staff was very professional. Everything went very smooth! The food was awesome too!
Thank you guys you are the best!!!
Lauren Sent on 03/20/2017

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I have been coordinating luncheon events at the Hilton Charlotte Center City for 100-300 people for two years now, and the quality of food, and kindness and sincerity from staff keeps us returning.

Mel Ulla is wonderful throughout the planning process, as she is always thinking ahead and anticipates our particular needs for each event. When we arrive on event day, we know everything is set, and we can count on banquet staff to ensure the event proceeds smoothly. If there are last minute additions, complications, or requests, they are always ready with prompt solutions and answers. The staff continuously goes out of their way to ensure our events are the best that they can be, while respecting our needs and budget as a nonprofit.
User3008770 Sent on 03/20/2017

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Customer Service was well above average from check in, housekeeping, valet, banquet staff and sales. Kristen Lew was AMAZING and tended to our every need with a smile. She followed up to make sure that anything requested was to our satisfaction.
Maddi Sent on 01/03/2017

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This venue was the absolute epitome of class, beauty, glamour, and amazing "customer service"! The entire wedding weekend was held at the Hilton - the rehearsal dinner, ceremony, reception, and Sunday brunch. Kayla and Megan are wedding guru goddesses! Every detail was addressed and taken care of with such care. My husband and I, as well as every single one of our wedding attendees, would recommend the Hilton Center City in Uptown Charlotte!
Emily Sent on 12/16/2016

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Megan & her team went above and beyond to make our end-of-the-year celebration a success. The food was great, the room was beautiful, and our guests had a wonderful time!
Renee Sent on 12/14/2016

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Our wedding exceeded my dreams! The Hilton Center City is a beautiful venue for a wedding. The ballroom's gigantic chandeliers are so gorgeous and romantic. The perfect backdrop for a ceremony and reception. We had our rehearsal, ceremony and reception there and couldn't have been more pleased! The staff was wonderful to work with, especially Megan Applegate. She was very patient, helpful and easy to work with. She answered all my questions and always made me feel calm during the planning process. Everything turned out perfectly and they handle most everything for you. Not only did everything look great but the food was delicious too! Everyone I spoke to who attended the wedding raved about how magnificent the food was! Our cake was also amazing, and it was covered in the wedding package. Not a morsel of cake was left. The entire Hilton staff was very friendly and made us feel special. I can't say enough good things about the Hilton Center City and staff! Thank you for an amazing day and memories we will always cherish!
User2859125 Sent on 11/10/2016

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Lovely venue! Lots of attention to detail. Space is clean and beautiful. Service is top-notch.
Gladys Sent on 10/26/2016

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Working with Cheyenne Simmons and Kristen Lew was a pleasure. I appreciate all their efforts in making this a successful meeting.
Brittany Sent on 10/24/2016

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We had an absolutely AMAZING time at our wedding! We were able to hold everything at this venue - ceremony, cocktail hour, and reception. This made is super convenient for our guests. We also loved that they only schedule 1 event per day - so you don't have to worry about another event interfering with your own.

Megan was super attentive and quick to answer ALL of our questions. She ensured she had all the information needed to make our day go off without a hitch. My wedding party said that I was the calmest bride they had ever seen, and all of that is due to Megan and her ability to keep everything on point. She was absolutely AMAZING.

The venue was extremely accommodating. Food was INCREDIBLE! The guests said the prime rib was the BEST they have ever had - and mind you, they are pretty picky with food! If we would have known how popular the asian station would be, we probably would have requested 2 asian stations and 1 pasta station instead of the other way around. SO GO WITH THE ASIAN STATION! FOR SURE!

The value of our package was great as well! We knew we were going to spend some money, but it was great to have so many things included - open bar, free honeymoon suite with champagne and a late night snack of our choice delivered to our room, bridal and groom suites for our bridal party to get ready, custom cake (we actually did cupcakes - but it was no problem), tasting of the entire menu for us to choose from, upgraded linens and chairs, and a GREAT room rate for our guests! There is probably a lot that I am missing, but that just shows you how amazing the deal was!

Mustafa and Megan did a great job keeping all of the festivities going and allowed our guests to have the time of their lives! We are still getting texts and phone calls saying how much fun they had!

Thank you so much Hilton Center City! Can't wait to spend our 1 year anniversary reminiscing about the best day of our lives!
Jenna Sent on 10/20/2016

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Megan and the entire staff were so helpful throughout the planning process. Our guests were treated with so much respect and really were catered to. We will continue to host our event at the Hilton Charlotte Center City and recommend you do the same!
Gloria Sent on 10/20/2016

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Working with the staff at the Hilton was great. They provided professional service prior and during the event. On the day of the event, the staff was very helpful in making sure all of our needs were met.
Alicia Sent on 06/15/2016

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Great property, Superb location and AWESOME Staff!
User2631367 Sent on 05/12/2016

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Megan and her team at the Hilton Charlotte Center City were OUTSTANDING. We had a traditional Indian wedding ceremony, with many moving pieces and parts. They worked tirelessly to ensure that everything went off without a hitch through the whole weekend. I will HIGHLY recommend this team to my friends and family who will be hosting events in Charlotte from here on out!
Andy Sent on 05/12/2016

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Megan was great from our first meeting all the way through to the night of the rehearsal dinner. No request was too big or small for her to handle and all of our guests had a great meal and a fabulous evening socializing. Thanks for everything Megan!
Scott Sent on 11/04/2015

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Megan and the Hilton were absolutely fantastic. From coordinating the welcome party to the giant ceremony and reception, Megan was friendly, responsive and incredible. I'd recommend the venue to anyone who wants to get married in Charlotte.
Claire Sent on 10/15/2015

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"Wow" is the best word I can use describe my experience with the Hilton Charlotte Center City! The service from the entire staff at this venue was spectacular. The team went above and beyond to make our wedding night an incredible experience. I initially reached out to Megan Applegate to learn more about the venue and from that first email on- Megan was fantastic to work with. She has been incredibly responsive, responsible, and on top of everything. When I first saw the ballroom I feel in love with the glamorous look and feel and knew that would be the best place for what I had in mind for the reception. When all the tables were set with the flowers, candles, chairs and linens, it was incredible. The place was big enough to hold our 180 guests very comfortably as well as a huge dance floor, room for walking around and mingling, and 2 bars, a dj, a stage for our sweetheart table, couches surrounding the dancefloor, and step and repeat. The food was mouthwatering! We provided guests with the option of chicken or steak and lobster and everyone absolutely loved it. The appetizers during cocktail hour was so diverse and delicious, we got so many compliments. The staff was beyond helpful for everything that day- especially considering there was severe weather last minute and we had to change some things around. I loved all the personal touches, such as providing my husband and me a drink the second we got there, having some appetizers on our table since we missed cocktail hour, and even letting us keep dancing after we were supposed to be done :) The icing on the cake was our incredible suite that night- not only was it spacious but there was a plate with chicken fingers, cheeseburgers and fries! Since we spent the entire night talking and dancing we barely got a bite to eat so this was such an awesome treat! Megan and her entire team were simply the best to work with and I am so very grateful for everything they did to make our wedding the best weekend of our lives.
Nilima Sent on 09/17/2015

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The entire Hilton team is amazing to work with! We hosted three wedding events as well as lodging for approximately 200 guests. During the planning process, our main contact, Megan, was extremely organized, responsive, knowledgeable, and flexible. They accommodated so many of our requests without any issues. During the weekend, they flawlessly executed all details while remaining courteous and attentive to all guests and vendors. It truly meant a lot to have such a wonderful vendor since we were able to relax and enjoy our special weekend.
Vaishali Sent on 08/24/2015

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Megan Applegate and the rest of the entire catering and event team/staff at the hilton charlotte center city was absolutely fantastic. We had our 3 event Indian wedding weekend at the Hilton and could not be more thrilled about it!! From the time we began looking at venues, to the entire planning process, to the events themselves, everything was seamless. Every single question or request we had was answered promptly and surpassed our need and expectation every time. Everyone was so helpful and accommodating for all of our out of town guests, it was truly wonderful. We are so thankful to have chosen this venue and this team for the most important day of our life, everyone made sure that we were taken care of and that every aspect of our event was to the level of perfection. Everyone went above and beyond and we will always remember this team for their hard work in making our day the day of our dreams!
Callie Sent on 08/20/2015

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My husband and I had the most memorable wedding at the Hilton Center City mainly due to the amazing staff that they provide you on your wedding day. Megan Applegate is the catering coordinator and worked with us directly on every detail of the wedding. She has an amazing resume and did a fabulous job in helping us create our dream wedding. The Hilton has several packages to choose from which was very helpful because we had no idea where to start when planning a wedding. Some of the things that the packages include were the following: food and drinks, dance floor, flower credit (when using preferred vendor), cake and stand, decor on the tables and much much more. You can upgrade anything you would like and they were always there to accommodate all of our needs. A big thank you to Musafa and Sam who were with us the entire night of our wedding reception to make sure my husband and I were taken care of. They were such gentlemen and really took care of us! The ballroom was set up amazing and it was better than i could have dreamed of. We even used some cool furniture in the lobby as part of the head table. They have a good amount of food to choose from for your guests and it was all so delicious! Very hard to choose from but we have guests still talking about the ambiance and how good the food was. It was a night to remember and We are very thankful for the Hilton Center City staff and especially Megan Applegate!
Stephanie Sent on 08/19/2015

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Great staff! Very accommodating and professional!
Rebecca Sent on 08/18/2015

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We had our wedding reception at the Hilton Center City Charlotte and from the moment we met Megan we knew it was going to be a perfect event. All our dreams and wishes were accomodated and Megan made sure to help us quickly throughout the year of planning. She always dropped everything to answer questions, help organize, and just check in along the way....she truly made us feel like our wedding was the most important day. Working with Megan felt like working with a friend which made our experience extremely fun! On the day of our wedding, I didn't have to worry about a thing and walking into the ballroom I couldn't believe how incredible everything looked. Megan and her co-workers did an above and beyond job for our happiness! And...she dropped everything to find my veil the next morning :) We definitely reccommend the Hilton and Megan for your upcoming event!!
User2175219 Sent on 06/11/2015

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We looked hi and lo for the perfect venue and are so proud to say that Hilton Charlotte Center City was most fitting. This was the perfect location for your wedding especially if you will have a handful of out of town guests coming in to visit you. This beautiful venue in the heart of Uptown Charlotte, literally great walking distance access to entertainment (day and night), restaurants, and museums. You have to keep these practicalities in mind when you are "shopping around" for your wedding venue because while your wedding's day events (and rehearsal dinner) are the most important reason why your guests are there, many of them are not going to be doing wedding activities throughout their entire stay - you want to NOT make them have to travel or commute around town to stay entertained.

Additional Feedback:

1. While venue shopping, we were NOT brushed to the side and our time was respected.
1. ORGANIZED Staff
2. COMPLETE KNOWLEDGE and UNDERSTANDING of the bride's vision
3. FLEXIBILITY, SUPPORT, and CREATIVITY for the bride's vision
4. IMPECCABLE SERVICE. For us and our guests. The staff was very professional, tactful, polite (not pretentious), friendly, communicative, classy, accommodating, attentive, and very helpful.
5. DELICIOUS FOOD. Every guest whom we've spoken to (and us) loved the food - hor'dourves and plated dinner - because usually the larger the guest count, the more likely the quality of food decreases.
6. CLEAN and POLISHED venue. The floors are always shiny, the elevators are always clean, the bathrooms are clean and upkept.
7. PATIENT. When our allotted reception time was up, the lights did not instantaneously get turned on to the highest level of brightness like I've read in other venues' customer reviews. We were not rushed out of the venue. Another sign showing how classy the Hilton Charlotte Center City truly is.

Absolutely A-Team Staff, hands down. I'd highly recommend this venue and Megan Applegate was AMAZING!!!
Hila Sent on 05/27/2015

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The Hilton is a great venue for a wedding!
Nora Sent on 03/31/2015

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The staff was amazing. Megan was great and otganized and accomidiating. She was able to answer me fast and accomdiate to my every need. Sam and Mustafa were awesome during the event to make sure that my guests and I were taken care of throughout the whole night. Amazing service from everyone.
Gretchen Sent on 03/17/2015

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My organization hosts a charity black tie optional gala at the Hilton each year. It's not a wedding, but the services received are very similar. The team at the Hilton is top notch and they are always one step ahead of our needs on event day. The Hilton makes our jobs easier and makes us look good. We value our relationship with them and the professional service they provide.
Erin Sent on 07/04/2014

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The hilton by far exceeded our expectations. Our wedding coordinator Mel Ulla and her team were amazing and such a pleasure to work with. Our day went perfectly without a hitch!!
User1825452 Sent on 06/04/2014

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Awesome staff! We had such a great experience working with Mel. She really went above and beyond to make our event such a success. I cannot thank her enough. I would definitely recommend family members and friends to have their next event at this venue.
Aiman Sent on 10/12/2013

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Lovely hotel, Great ballroom & AMAZING STAFF! It was the dream come true wedding. I ABSOLUTELY LOVED THE HILTON CITY CENTER!
Wendy Sent on 07/18/2013

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I am writing in regards to the Lowe/Hazbun wedding that took place on May 11, 2013. The groom Jonathon Lowe, is my son.
Our stay was remarkable due to a very special employee of yours. Dawn Collier is amazing. Her expertise and resources were unlimited. Her constant positive attitude and willingnessto assist us in every way imaginable was outstanding. I could have asked her to get me the moon and she would have not only tried but would have succeeded in getting me there. She always knew what I was thinking and what I needed. She could complete my sentences. I don't know her schedule, but she was always available to assist us day and night.
I would also like to mention the outstanding performance of Mustafa, Demarcus and Lauren. Not only were they efficient buty very kind. Whatever was needed, they provided.
Because of Dawn Collier, the Hilton Charlotte Center City ranks high on my list for future events and for recommendations to my friends.
Wendy Lowe
Shelby Sent on 04/21/2010

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Diane Henning, the event coordinator was absolutly great. I couldn't of asked for anyone better. The establishment was very clean and had enough things to do for all the out of town guest to stay occupied! I would definately suggest the Hilton in Center City Charlotte to anyone!
Carrie Sent on 04/12/2018

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The Leukemia and Lymphoma Society hosted their Man and Woman of the Year Kickoff Event here and all of the staff were so supportive, easy to work with and flexible.
Derall Sent on 01/30/2017

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The staff is amazing. They don’t miss a single detail. Mel Ulla is the best to work with.
User1914195 Sent on 11/10/2014

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I feel like Megan worked with me every way possible to make our event a success. Many guests commented to us that they had not ever had hotel food that was this good. Over all the best event I have hosted thanks to this staff.
Judy Sent on 05/11/2016

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And a great time was had by all. We can't say enough about how great this experience was. The staff was friendly and professional. All our needs were met...and met well.
Jessica Sent on 10/17/2011

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I had a great experience having my wedding at Hilton Center City. The team there did an outstanding job (Especially Mel, the coordinator) and they treated myself, my groom and our families with the utmost care and consideration. We had to have a hotel wedding for the ease of all of our out of town guests, and the affordibility- so if you need a place for similar reasons, I would definitely recommend it!
Kelci Sent on 06/01/2017

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Having our wedding reception at the Hilton Charlotte Center City was awesome! Our favorite part about it was having the majority of our guests stay in the hotel along with us. It had a destination wedding feel, even though it was in my home city. Megan the event coordinator was with us every step of the way. She was very helpful and always had great ideas when we were stuck on decisions. She was receptive to my input or things we wanted to change around, but would always give her professional opinion which we always trusted and ended up going with, and overall she was simply easy/fun to work with. Leading up to wedding day we could not have asked for better preparation, communication, or guidance from the Hilton. On our wedding day everything fell into place and turned out beautifully. I wish we could do it all over again..it was that perfect!

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