Helene's Bridal Salon Reviews

Not even sure where to begin! Helene's was the 4th store I had visited with not a lot of luck. Diane was so much fun and such a delight to work with and she knew exactly which dress was the one!! I couldn't be happier with my dress and never dreamed I would feel so good in it!! Bernie and Channy were also awesome to work with and Bernie always knew just who I was which is so nice for such a busy store!! A great family feel in there!! I would recommend no one else!!

I was dreading dress shopping because I have a hard to fit figure but it only took the experts at Helene's two tries to find my dream dress. I had no idea what I wanted so I just said "Find something that would suit me!" and they did. The first dress they brought was beautiful but the second was stunning! Very good prices there, too, as well as in the alteration place in the lower level. I highly recommend Helene's!

The service I received at Helene's Bridal Salon was fabulous! I went in having an idea of what I wanted but the experienced staff lead in the right direction and had me in the dress of my dreams complete with accessories in one hour. The dress was not at all what I had in mind but they knew what would look good on my body type and convinced me to "just try it". I am so glad I did because had it not been for them I probably would have settled for something I didn't love. The dress didn't even need any alterations, it was meant to be!

2 thumbs way up!!

Overall, I had a good experience with this vendor. I had to go with them last minute because the dress I had initially wanted from another vendor was not available until June (even though they said it was) and they were able to get my dress in on time. It came in one week before the wedding (I know, it was cutting it pretty close), but they measured me nearly perfect. I only needed some minor alterations. They are very professional and put me right at ease when I was being measured, as I'm very self conscious. The only complaint is that the alterations were expensive - I only needed minor adjustments and the price was pretty steep. Other than that, everything else was great.

Great dresses and large seletion. Extremely helpful in getting me a custom fit.

The woman who found my dress was very helpful and picked something for me that I don't know that I would have chosen on my own but I absolutely loved. My only problem with them was that when the alterations were being done, they only did half the alterations the first time. I think that it was because she didn't write down all the changes that needed to be made and had tried to remember them. Once all the alterations were done my gown was perfect. I also purchased my veil from them.

Helene's was my second Bridal Salon that I had visited. The sales lady was a tremendous help. I came in looking for a A-line dress and left with a fit and flare dress ordered. My sales lady, shelly, told me to not look at the dress and "just put it on" (I hadn't wanted a fit and flare). It was the best advice ever. My dress is beautiful and I love it.
My dress came into the salon September, but it arrived covered in yellow. They called me and ordered a new dress for me and promised it will be in by late November. Hopefully it arrives on time.

I bought the dress during my first wedding dress shopping adventure. Unfortunately, I felt pressured and the sales person convinced me to buy a dress that I felt was too tight. This brought me a lot of angst over many months (especially after gaining 3 lbs), but the owners saw how upset I was and rushed to my side to make things right. They found the same dress and had it delivered in under a week with no additional charge. Which was very nice of them!

I had the alterations done downstairs and was a little surprised at the cost, over 300$ for a trimmed hem, to be taken in and with a regular bustle (no steaming), and on my 2nd trial they had forgotten to put the buttons on for my bustle. On the third trial they had not tightened the top as I asked either and I had to wait for them to do it because I was leaving town. The good thing is that they were very flexible. When I got off the plane with my dress I saw a bead/jewel was missing (Unfortunately I didn't do a check before leaving the store since there were alteration issues). They gave a friend some beads and jewels who delivered them out of province to put them on before the ceremony. So that was good news at least.

That all being said two other friends have bought here (one altered here).. one was extremely positive, the other was not happy with her buying experience.

All-in-all a mixed experience

The service at Helene's was good. The only complaint i have is they only give store credit if you already purchased something and you want a refund, even if you've only given a down payment. I put a down payment on a wedding dress, but found another dress i liked better somewhere else, but they wouldn't give me a refund only a store credit. I ended up finding my dream wedding dress there anyways and was very happy with the service after that.

I have found that the service at most bridal salons are great until you make the purchase... then they have your money and tend not to care. With that said I was happy with the dress I found. I had it altered elsewhere and save a fair amount of money (alterations is where most salons make their money). So with all that in mind and expecting all of that to happen it was an enjoyable time finding my dream dress.

Joanne was incredible! I went in and she picked out my dress immediately. She listened to what I wanted and her first suggestion was the dress of my dreams. I ordered it last April and was told it would be in this April. That was not the case. In June I called to see where it was and they could not locate it. After many frustrating phone calls it finally came in. Can't wait to wear it!!