Heidel House Resort Reviews
View more informationReviews
-
Quality of service 4.8 out of 5 rating
-
Average response time 4.7 out of 5 rating
-
Professionalism 4.9 out of 5 rating
-
Value 4.6 out of 5 rating
-
Flexibility 4.7 out of 5 rating
Awards
-
Featured
Abigail B. Sent on 10/16/20234.6 out of 5 rating-
Quality of service 5.0 out of 5 rating
-
Average response time 4.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 4.0 out of 5 rating
An amazing venue
The Heidel House was truly our dream venue. It is right on Green Lake, everything is on-site (hotel, food, bar) which made it so easy for planning, and they have a team full of rockstars. The entire hotel was recently renovated, and the rooms are so nice. We had so many guests tell us how much they loved the accommodations and the amazing lake views from the balconies off their rooms. The hotel also has two restaurants on-site, which are both fantastic. We did a buffet-style meal for our wedding, and wow, the chefs knocked it out of the park! The food was perfectly prepared, beautifully displayed, never running low, and everything was just seamless. (The mac n' cheese was heavenly!) We continue to hear from friends and family about what a beautiful venue it was and how perfect everything went throughout the day. I cannot say enough good things about the Heidel House and their whole team. Thank you for helping make it the wedding of our dreams!The Heidel House was truly our dream venue. It is right on Green Lake, everything is on-site (hotel, food, bar) which made it so easy for planning, and they have a team full of rockstars. The entire hotel was recently renovated, and the rooms are so nice. We had so many guests tell us how much they loved the accommodations and the amazing lake views from the balconies off their rooms. The hotel also has two restaurants on-site, which are both fantastic. We did a buffet-style meal for our wedding, and wow, the chefs knocked it out of the park! The food was perfectly prepared, beautifully displayed, never running low, and everything was just seamless. (The mac n' cheese was heavenly!) We continue to hear from friends and family about what a beautiful venue it was and how perfect everything went throughout the day. I cannot say enough good things about the Heidel House and their whole team. Thank you for helping make it the wedding of our dreams!-
-
-
+5 photos
-
Quality of service
-
Sydney C. Sent on 07/14/20245 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
A serene & beautiful place to get married!
The Heidel House was the perfect place for us to get married! We loved the stunning lake views and outdoor grounds. Plus, the inside of the hotel is also beautiful and newly renovated. The venue coordinator, Diane, is extremely talented and made our experience so special. All of the employees were so kind and helpful throughout our wedding planning and the special day. It was convenient to be able to have guests stay overnight at our venue. Many rented boats for the weekend. Overall, we feel so fortunate we found the Heidel House and chose it for our wedding!The Heidel House was the perfect place for us to get married! We loved the stunning lake views and outdoor grounds. Plus, the inside of the hotel is also beautiful and newly renovated. The venue coordinator, Diane, is extremely talented and made our experience so special. All of the employees were so kind and helpful throughout our wedding planning and the special day. It was convenient to be able to have guests stay overnight at our venue. Many rented boats for the weekend. Overall, we feel so fortunate we found the Heidel House and chose it for our wedding! -
Quality of service
-
Robert M. Sent on 05/26/20245 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Highly recommend Heidel House
I am so glad we picked Heidel House for our wedding. First off, the hotel sits on stunning Green Lake and was recently renovated. The rooms are huge and clean. There are multiple bars/restaurants on site. The ceremony and reception spaces were perfect. We had our rehearsal dinner on the Green Lake Escapade Yacht on Friday. Saturday we had our ceremony by the lake and reception in Pleasant Point Ballroom. We had about 200 guests so we also rented out Waves Bar+Grill. We had plenty of room for dancing and socializing. On Sunday, we had a brunch for our guests in the Dartford Ballroom. The food and beverages were great and reasonably priced. The absolute best part of having our wedding at Heidel House was Diane. Diane Sicorsicor (Manager of Banquets) was so kind, knowledgeable, and always responded in a timely manner. We had so many questions during the planning phase and Diane was always there to help us make decisions. On the weekend of our wedding, Diane was helping to ensure everything went smoothly. She is a huge asset to have on your wedding planning team and made our whole experience that much better. Heidel House and the staff made for the most remarkable experience and we highly recommend this amazing lake-side venue.I am so glad we picked Heidel House for our wedding. First off, the hotel sits on stunning Green Lake and was recently renovated. The rooms are huge and clean. There are multiple bars/restaurants on site. The ceremony and reception spaces were perfect. We had our rehearsal dinner on the Green Lake Escapade Yacht on Friday. Saturday we had our ceremony by the lake and reception in Pleasant Point Ballroom. We had about 200 guests so we also rented out Waves Bar+Grill. We had plenty of room for dancing and socializing. On Sunday, we had a brunch for our guests in the Dartford Ballroom. The food and beverages were great and reasonably priced. The absolute best part of having our wedding at Heidel House was Diane. Diane Sicorsicor (Manager of Banquets) was so kind, knowledgeable, and always responded in a timely manner. We had so many questions during the planning phase and Diane was always there to help us make decisions. On the weekend of our wedding, Diane was helping to ensure everything went smoothly. She is a huge asset to have on your wedding planning team and made our whole experience that much better. Heidel House and the staff made for the most remarkable experience and we highly recommend this amazing lake-side venue. -
Quality of service
-
Heather J. Sent on 11/16/20225 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Excellent Weekend/Great Service
The staff at the Heidel House did a wonderful job ensuring that our wedding weekend was everything we wanted and stress-free. They really went above and beyond to make sure that we got everything we needed, helped implement PLAN B during a rain storm, and made it so easy.The staff at the Heidel House did a wonderful job ensuring that our wedding weekend was everything we wanted and stress-free. They really went above and beyond to make sure that we got everything we needed, helped implement PLAN B during a rain storm, and made it so easy. -
Quality of service
-
Sydney Sent on 09/30/20185 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Amazing I am always happy when I am there the place the vibe makes me super happyAmazing I am always happy when I am there the place the vibe makes me super happy -
Quality of service
-
Randi Sent on 01/08/20195 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
My dream wedding
I've grown up spending my summers on Green Lake so I knew there was only one place I was ever going to get married. Star was incredible and helped answer all of my ten million questions I had. She was always in a great mood and super eager to help in any way. She probably wiped our guest's seats dry about 15 times before the ceremony started because it decided to rain on our wedding day. Always with a smile on her face. I am not sure where else you can get service like that.I've grown up spending my summers on Green Lake so I knew there was only one place I was ever going to get married. Star was incredible and helped answer all of my ten million questions I had. She was always in a great mood and super eager to help in any way. She probably wiped our guest's seats dry about 15 times before the ceremony started because it decided to rain on our wedding day. Always with a smile on her face. I am not sure where else you can get service like that. -
Quality of service
-
User2976152 Sent on 02/15/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Our wedding is still a few months away but so far everyone at the Heidel house has been extremely accommodating helping my fiancé and my vision for our wedding come to life. I have nothing but fantastic things to say about their coordinator, Star, she has made the process so much easier.Our wedding is still a few months away but so far everyone at the Heidel house has been extremely accommodating helping my fiancé and my vision for our wedding come to life. I have nothing but fantastic things to say about their coordinator, Star, she has made the process so much easier.Heidel House Resort's reply:
Thank you for taking the time to leave feedback. We're thrilled that everything is going smoothly and we truly look forward to helping you in the future for your big day. Your compliments to Star have been shared with her, who is grateful to hear them. -
Quality of service
-
Katie Sent on 01/02/20175 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Heidel House was the one and only place my husband and I visited when choosing a wedding venue but we knew it was going to be perfect for us. It was a great location for a winter wedding getaway for us and our guests. Star was great to work with and always readily available for questions. My husband and I were too busy on our actual wedding day to enjoy the food but everything was delicious at our tasting and many of our guests said it was the best prime rib they have ever had. A big snow storm occurred the weekend of our wedding and the shortest drive that anyone had to make was at least 1 hour. Many guests were cancelling a couple days in advance and even the day of. Heidel House could not have been more understanding and accommodating. We could have lost out on a couple thousand dollars due to the cancellations but Heidel House worked with us as much as they could to help us save money. Many guests and family members commented on how much they enjoyed the resort itself and how they want to make it a yearly tradition to visit. I would highly recommend choosing Heidel House as a wedding destination, especially for a beautiful winter wedding.Heidel House was the one and only place my husband and I visited when choosing a wedding venue but we knew it was going to be perfect for us. It was a great location for a winter wedding getaway for us and our guests. Star was great to work with and always readily available for questions. My husband and I were too busy on our actual wedding day to enjoy the food but everything was delicious at our tasting and many of our guests said it was the best prime rib they have ever had. A big snow storm occurred the weekend of our wedding and the shortest drive that anyone had to make was at least 1 hour. Many guests were cancelling a couple days in advance and even the day of. Heidel House could not have been more understanding and accommodating. We could have lost out on a couple thousand dollars due to the cancellations but Heidel House worked with us as much as they could to help us save money. Many guests and family members commented on how much they enjoyed the resort itself and how they want to make it a yearly tradition to visit. I would highly recommend choosing Heidel House as a wedding destination, especially for a beautiful winter wedding.Heidel House Resort's reply:
Katie, thank you for sharing your five star experience with us. It was truly our pleasure to host you and your husband for your big day and we’re delighted we could make it a memorable experience. Thank you for your recommendation and we hope to welcome you back soon, perhaps for an anniversary getaway. -
Quality of service
-
Steve Sent on 12/29/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
The most gorgeous Winter wedding venue we could have dreamed of. Great views of the lake. Great Picture opportunities. Our wedding coordinator, Star, was incredibly accommodating and hard working for my new wife and me. A blizzard tore through WI the weekend of our wedding and Heidel House was nice enough to allow us to change our guest count and saved us tons of money. We couldn't have asked for a better experience.The most gorgeous Winter wedding venue we could have dreamed of. Great views of the lake. Great Picture opportunities. Our wedding coordinator, Star, was incredibly accommodating and hard working for my new wife and me. A blizzard tore through WI the weekend of our wedding and Heidel House was nice enough to allow us to change our guest count and saved us tons of money. We couldn't have asked for a better experience.Heidel House Resort's reply:
Steve, thank you for reviewing us. We’re delighted to have been a part of your big day and as was mentioned before, we’ve shared your compliments to Star. We hope to welcome you both back soon! -
Quality of service
-
Ashley Sent on 12/20/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Heidel House & the wedding coordinator, Star Irvin, went above and beyond to make our wedding day perfect. We did our first viewing of the facility & went forward with the contract, the Heidel House team was very responsive to all our questions & requests. We had no issues setting up our tasting dates, and Star even made time to see our Pastor who just wanted to ask a few questions & view the area.
As for the wedding day, everything went by flawlessly! Heidel House team made sure everything was in its place and the timeline went perfectly to plan! I found out later that Star even brought in our lawn games we didn't think to have someone pick up! From the ceremony to dinner into the dance, all the details were taken care of. Star worked with us to have our floor plan just as we envisioned w/ a King's table, an extra bar and all the "other tables" for remembrance, photo booth, guest book etc. We chose a chicken & pork option for dinner & heard wonderful thing about the meal. Also, we were allowed to do sparklers on the beach. Heidel house was accommodating to all our requests.
I would highly recommend this beautiful resort for your wedding. You won't be disappointed!Heidel House & the wedding coordinator, Star Irvin, went above and beyond to make our wedding day perfect. We did our first viewing of the facility & went forward with the contract, the Heidel House team was very responsive to all our questions & requests. We had no issues setting up our tasting dates, and Star even made time to see our Pastor who just wanted to ask a few questions & view the area.
As for the wedding day, everything went by flawlessly! Heidel House team made sure everything was in its place and the timeline went perfectly to plan! I found out later that Star even brought in our lawn games we didn't think to have someone pick up! From the ceremony to dinner into the dance, all the details were taken care of. Star worked with us to have our floor plan just as we envisioned w/ a King's table, an extra bar and all the "other tables" for remembrance, photo booth, guest book etc. We chose a chicken & pork option for dinner & heard wonderful thing about the meal. Also, we were allowed to do sparklers on the beach. Heidel house was accommodating to all our requests.
I would highly recommend this beautiful resort for your wedding. You won't be disappointed!Heidel House Resort's reply:
Ashley, thank you for sharing your five star wedding experience with us! It was our pleasure to host you on your big day and are more than delighted to know it was perfect. Your compliments to Star have been shared with her, who is grateful for your kind words. We are appreciative of your recommendation and hope to welcome you back in the future, perhaps for an anniversary getaway. -
Quality of service
-
Jennifer Sent on 06/17/20165 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I don't even know where to begin...it was that good!
Our wedding at the Heidel House was everything we could have hoped for, and more. Our ceremony took place on Grey Rock Lawn, and was absolutely breathtaking; the panoramic view of the lake provided the perfect backdrop. We had some slightly rainy weather early in the morning, but luckily things cleared up and it ended up being absolutely perfect. Our cocktail hour and reception dinner were held in the the Lower Boathouse and were fantastic. Our guests could not stop commenting on the generous portions as well as the sheer deliciousness of their meals. As our ceremony was fairly short and sweet, we arrived at our cocktail reception ahead of schedule. However, the hors d'oeuvres we selected were ready to go upon our arrival, and we enjoyed a wonderful cocktail hour mingling with guests. The wait staff was very accommodating and courteous. As we were early, they moved up the start time of our dinner, which was great. The flexibility and professionalism exhibited by the entire Heidel House staff was outstanding. It was so convenient to host both our ceremony and reception in the same location, and the hotel had more than enough space for all of our guests.
As we are from out of town, communication and organization were key, and Star went above and beyond our expectations. She was extremely responsive to all of my emails, and always provided prompt answers to my questions. I cannot begin to express the amount of gratitude and appreciation I have for Star. She really helped to ensure that everything was coordinated and went smoothly for our big day. We are so thankful that we chose to have our wedding at the Heidel House. We ended up picking the perfect venue, and in turn, ended up having the perfect wedding day. Thank you so much for everything!
I don't even know where to begin...it was that good!
Our wedding at the Heidel House was everything we could have hoped for, and more. Our ceremony took place on Grey Rock Lawn, and was absolutely breathtaking; the panoramic view of the lake provided the perfect backdrop. We had some slightly rainy weather early in the morning, but luckily things cleared up and it ended up being absolutely perfect. Our cocktail hour and reception dinner were held in the the Lower Boathouse and were fantastic. Our guests could not stop commenting on the generous portions as well as the sheer deliciousness of their meals. As our ceremony was fairly short and sweet, we arrived at our cocktail reception ahead of schedule. However, the hors d'oeuvres we selected were ready to go upon our arrival, and we enjoyed a wonderful cocktail hour mingling with guests. The wait staff was very accommodating and courteous. As we were early, they moved up the start time of our dinner, which was great. The flexibility and professionalism exhibited by the entire Heidel House staff was outstanding. It was so convenient to host both our ceremony and reception in the same location, and the hotel had more than enough space for all of our guests.
As we are from out of town, communication and organization were key, and Star went above and beyond our expectations. She was extremely responsive to all of my emails, and always provided prompt answers to my questions. I cannot begin to express the amount of gratitude and appreciation I have for Star. She really helped to ensure that everything was coordinated and went smoothly for our big day. We are so thankful that we chose to have our wedding at the Heidel House. We ended up picking the perfect venue, and in turn, ended up having the perfect wedding day. Thank you so much for everything!
Heidel House Resort's reply:
Jennifer, thank you for leaving a review! We are thrilled that your Heidel House wedding was a five-star experience. It was our pleasure to host you on your big day. Your compliments regarding Star and the rest of our associates have been shared with them, who are all grateful. It is always wonderful to know just how impactful their work has been. Again, thank you for sharing feedback with us. We are truly appreciative of it and we hope to welcome you back in the future, perhaps for a honeymoon getaway. -
Quality of service
-
Aly Sent on 07/28/20155 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Star and all the event staff at Heidel House are incredible!! Our day was amazing and perfect!! Star was so helpful the whole time leading up to the day and answered all my questions promptly. Our wedding was planned to be out on the lawn but unfortunately the rain had other plans so it was at the rain site in the Sandstone. Star allowed us to wait as long as we could to see if the weather would change and once we made the decision to go inside she smoothly transitioned it there and it was beautiful!Star and all the event staff at Heidel House are incredible!! Our day was amazing and perfect!! Star was so helpful the whole time leading up to the day and answered all my questions promptly. Our wedding was planned to be out on the lawn but unfortunately the rain had other plans so it was at the rain site in the Sandstone. Star allowed us to wait as long as we could to see if the weather would change and once we made the decision to go inside she smoothly transitioned it there and it was beautiful!Heidel House Resort's reply:
Thank you, Aly, for this review! I am thrilled to see that you chose Heidel House Resort & Spa as your wedding venue and more than delighted to see that your time here was exemplary. Your kind words for Star have been shared with her and she is happy to know that she was able to take part in such a big day for you in a wonderful way.
Thank you, once more, for providing feedback. We wish you the best and hope you’ll choose to visit us again in the future.
-
Quality of service
-
Jodi Sent on 04/24/20155 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I had my wedding here in November 2014. The best decision I made! The staff and Star were amazing! When I talk about how easy planning my wedding was people don't believe me! I was probably the calmest bride the whole weekend because Star and her staff had everything planned in advanced and there were no surprises. She answered so many questions for me! It also helps that this resort is BEAUTIFUL! I know that I have had guest who have already been back for their own getaway! I would recommend this place to anyone!I had my wedding here in November 2014. The best decision I made! The staff and Star were amazing! When I talk about how easy planning my wedding was people don't believe me! I was probably the calmest bride the whole weekend because Star and her staff had everything planned in advanced and there were no surprises. She answered so many questions for me! It also helps that this resort is BEAUTIFUL! I know that I have had guest who have already been back for their own getaway! I would recommend this place to anyone! -
Quality of service
-
Julie Sent on 09/26/20145 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
this was the perfect place for our wedding, the setting was beautiful and Star was such a joy to work with!! She made every part of the planning easy and stress free!! She knows her stuff and she was checking in with me regularly and just made my day worry free!! The location is amazing, our ceremony was on the Grey Rock Lawn with the reception in the Sandstone Room, and it could not have been more perfect. The rooms were clean, and the service from everyone was exceptional. Thank you for making our day nothing short of perfect!this was the perfect place for our wedding, the setting was beautiful and Star was such a joy to work with!! She made every part of the planning easy and stress free!! She knows her stuff and she was checking in with me regularly and just made my day worry free!! The location is amazing, our ceremony was on the Grey Rock Lawn with the reception in the Sandstone Room, and it could not have been more perfect. The rooms were clean, and the service from everyone was exceptional. Thank you for making our day nothing short of perfect! -
Quality of service
-
Scott Sent on 09/08/20145 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
We had such a fabulous wedding at The Heidel House this past weekend!
We had our ceremony on the Grey Rock lawn and our dinner/reception in the Lower Boathouse. Both locations are fantastic! The Grey Rock lawn was beautiful with the backdrop of the lake. It was absolutely the ideal location for us. The Lower Boathouse was great as well. It was very nice to be able to go onto the patio after dinner to cool off from the dance floor. We also had our rehearsal dinner at the Grey Rock. It was a great meal and the servers and cooks were perfect. I didn't coordinate the dinner, but I heard that Bryan, the chef, was great to work with. And he cooked up a great meal as well! Kudos to all of the staff of Grey Rock and The Heidel House. Everything and everybody that we dealt were all amazing. The staff went above and beyond to make sure that everything was perfect.
If you happen to get lucky and get perfect weather like we did, you will be have the best wedding ever. We literally were told throughout the night by our guests that this was the best wedding that they've ever been to. I don't think we deserve any of the credit - it should all go to The Heidel House and Star especially.
Speaking of Star (the catering manager), she served as our wedding coordinator basically, and she was absolutely amazing! I can't say enough great things about her. She was extremely responsive to all of our questions and requests, and she was completely on top of everything - she had notes on just about everything regarding our event and knew every little detail that we had requested right from the start of talking with her. Overall, I think Star is what took our experience with The Heidel House from good to amazing. Thank you, Star!
There isn't enough space to go through all of the positive experiences we had with this location. I highly recommend using The Heidel House for a wedding or as a weekend getaway.We had such a fabulous wedding at The Heidel House this past weekend!
We had our ceremony on the Grey Rock lawn and our dinner/reception in the Lower Boathouse. Both locations are fantastic! The Grey Rock lawn was beautiful with the backdrop of the lake. It was absolutely the ideal location for us. The Lower Boathouse was great as well. It was very nice to be able to go onto the patio after dinner to cool off from the dance floor. We also had our rehearsal dinner at the Grey Rock. It was a great meal and the servers and cooks were perfect. I didn't coordinate the dinner, but I heard that Bryan, the chef, was great to work with. And he cooked up a great meal as well! Kudos to all of the staff of Grey Rock and The Heidel House. Everything and everybody that we dealt were all amazing. The staff went above and beyond to make sure that everything was perfect.
If you happen to get lucky and get perfect weather like we did, you will be have the best wedding ever. We literally were told throughout the night by our guests that this was the best wedding that they've ever been to. I don't think we deserve any of the credit - it should all go to The Heidel House and Star especially.
Speaking of Star (the catering manager), she served as our wedding coordinator basically, and she was absolutely amazing! I can't say enough great things about her. She was extremely responsive to all of our questions and requests, and she was completely on top of everything - she had notes on just about everything regarding our event and knew every little detail that we had requested right from the start of talking with her. Overall, I think Star is what took our experience with The Heidel House from good to amazing. Thank you, Star!
There isn't enough space to go through all of the positive experiences we had with this location. I highly recommend using The Heidel House for a wedding or as a weekend getaway. -
Quality of service
-
Kelley Sent on 03/11/20135 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Heidel House was AMAZING for my wedding! There was not a SINGLE glitch in the rehearsal, the ceremony, the reception, the room rentals, the food tasting or anything. It truly was a magical day and the staff were both friendly and SUPER organized....I couldn't have asked for a better venue!Heidel House was AMAZING for my wedding! There was not a SINGLE glitch in the rehearsal, the ceremony, the reception, the room rentals, the food tasting or anything. It truly was a magical day and the staff were both friendly and SUPER organized....I couldn't have asked for a better venue! -
Quality of service
-
Paula Sent on 01/15/20125 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Very happy, Starr was amazing to work with.Very happy, Starr was amazing to work with. -
Quality of service
-
Tammy Sent on 12/20/20125 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
My husband and I were married at the Heidel House. We were looking to have a small wedding of about 75 people and the Heidel House was the perfect venue! We had our ceremony down by the lake and our reception in Lower Boathouse.
The pure elegance of the resort wowed my guests and to this day I still have guests telling me it's the most beautiful wedding they've ever been to.
All of my guests stayed at the resort for Friday and Saturday night of the wedding and were pleased with their rooms and the amenities available.
The staff was always willing to help and Star was such a pleasure to work with throughout the entire process. Because of her, things went so smoothly from the day we signed the contract, until getting the reception started. I have to say that she really impressed me with her organization, not only in preparation, but throughout the wedding day as well.
I have gladly recommended the Heidel House to anyone who is looking for a wonderful setting for their wedding or just a weekend getaway.My husband and I were married at the Heidel House. We were looking to have a small wedding of about 75 people and the Heidel House was the perfect venue! We had our ceremony down by the lake and our reception in Lower Boathouse.
The pure elegance of the resort wowed my guests and to this day I still have guests telling me it's the most beautiful wedding they've ever been to.
All of my guests stayed at the resort for Friday and Saturday night of the wedding and were pleased with their rooms and the amenities available.
The staff was always willing to help and Star was such a pleasure to work with throughout the entire process. Because of her, things went so smoothly from the day we signed the contract, until getting the reception started. I have to say that she really impressed me with her organization, not only in preparation, but throughout the wedding day as well.
I have gladly recommended the Heidel House to anyone who is looking for a wonderful setting for their wedding or just a weekend getaway. -
Quality of service
-
Pamela Sent on 03/31/20105 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
When we initially began our wedding planning, there were 3 new catering managers within 3 months, but after Don and Star took over, everything went really great!! I am so happy that we stuck with the Heidel House. It is a wonderful facility, the food was great, I heard nothing but great things from the guests, and everyone was happy. They did an awesome job communicating and working with us about every detail, down to who got the gluten free vs. the vegan vs. the nut free meal!! We also had brunch the next day which was just as awesome!!When we initially began our wedding planning, there were 3 new catering managers within 3 months, but after Don and Star took over, everything went really great!! I am so happy that we stuck with the Heidel House. It is a wonderful facility, the food was great, I heard nothing but great things from the guests, and everyone was happy. They did an awesome job communicating and working with us about every detail, down to who got the gluten free vs. the vegan vs. the nut free meal!! We also had brunch the next day which was just as awesome!! -
Quality of service
-
Destiny Sent on 05/28/20184.9 out of 5 rating
-
Quality of service 4.5 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
I cannot praise the Heidel House enough for providing me and my husband with an amazing wedding! Star was one of our main contacts throughout the process and her reputation for professionalism and delivering spectacular weddings proceeds her. There was an alternate indoor area to hold our ceremony if the weather did not cooperate, but luckily the forecast changed and allowed for such a beautiful ceremony. The Heidel House was the only venue we toured because we knew this would be the place after seeing the amazing lake views and the budget friendly wedding packages. We cannot thank Star enough for being accessible and helping ensure every aspect of our wedding went without any hitches. I would definitely recommend this venue to anyone looking for once in a lifetime wedding experience.I cannot praise the Heidel House enough for providing me and my husband with an amazing wedding! Star was one of our main contacts throughout the process and her reputation for professionalism and delivering spectacular weddings proceeds her. There was an alternate indoor area to hold our ceremony if the weather did not cooperate, but luckily the forecast changed and allowed for such a beautiful ceremony. The Heidel House was the only venue we toured because we knew this would be the place after seeing the amazing lake views and the budget friendly wedding packages. We cannot thank Star enough for being accessible and helping ensure every aspect of our wedding went without any hitches. I would definitely recommend this venue to anyone looking for once in a lifetime wedding experience.Heidel House Resort's reply:
Thank you for sharing your 5 star wedding experience, Destiny! As we mentioned in a previous response, we’re delighted to hear about how Star was able to assist you throughout the entire planning process and on the big day. Congratulations to you and your husband! -
Quality of service
-
Gretta B. Sent on 12/23/20224.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 4.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Absolutely Perfect!
The Heidel House was a perfect venue to have our wedding reception. From the starting planning process to the day of, Diane made sure that we didn’t have to worry. The lake views offered multiple beautiful places for photos and food and drinks were great. We couldn’t have asked for a more perfect day all thanks to the Heidel House!The Heidel House was a perfect venue to have our wedding reception. From the starting planning process to the day of, Diane made sure that we didn’t have to worry. The lake views offered multiple beautiful places for photos and food and drinks were great. We couldn’t have asked for a more perfect day all thanks to the Heidel House! -
Quality of service
-
Katie S. Sent on 12/08/20224.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 4.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Fantastic lakeside venue and service
The Heidel House team and Diane helped make our wedding day the most memorable day of our life! The planning was smooth and seamless, and they were attentive to every detail. They were also able to accommodate some special requests we had for the menu and had great recommendations for local vendors. Diane and her staff were on top of every detail and made sure everything that day went as planned (despite having to change some things due to a last-minute rain storm!). We highly recommend Heidel House to any couple looking for a venue.The Heidel House team and Diane helped make our wedding day the most memorable day of our life! The planning was smooth and seamless, and they were attentive to every detail. They were also able to accommodate some special requests we had for the menu and had great recommendations for local vendors. Diane and her staff were on top of every detail and made sure everything that day went as planned (despite having to change some things due to a last-minute rain storm!). We highly recommend Heidel House to any couple looking for a venue. -
Quality of service
-
Kalie Sent on 12/10/20184.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 4.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 5.0 out of 5 rating
Great Winter Wedding!
Beautiful lakeside location, food was amazing!Beautiful lakeside location, food was amazing! -
Quality of service
-
Abby Sent on 09/30/20164.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 5.0 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 4.0 out of 5 rating
You will not be disappointed with having your wedding at the Heidel House! I recently had my wedding there and it was absolutely beautiful! The ceremony, cocktail hour and reception were all within walking distance to one another because they were all on the Heidel House grounds. It was great having everything within walking distance so guests didn't have to drive to get to and from everywhere. I have had so many people tell me that the Heidel House was such a perfect spot for a wedding. The wedding coordinator, Star, was amazing and is very helpful and great at what she does!You will not be disappointed with having your wedding at the Heidel House! I recently had my wedding there and it was absolutely beautiful! The ceremony, cocktail hour and reception were all within walking distance to one another because they were all on the Heidel House grounds. It was great having everything within walking distance so guests didn't have to drive to get to and from everywhere. I have had so many people tell me that the Heidel House was such a perfect spot for a wedding. The wedding coordinator, Star, was amazing and is very helpful and great at what she does!Heidel House Resort's reply:
Thank you for sharing your wedding experience with us. We are very happy to learn that your wedding day was beautiful and a success. It is always our pleasure to host our brides and grooms on their big days and create memorable experiences for them. Your compliments to Star have been shared with her, who is pleased by your kind words. We hope to welcome you back in the future. -
Quality of service
-
Kendra Sent on 12/29/20164.8 out of 5 rating
-
Quality of service 5.0 out of 5 rating
-
Average response time 5.0 out of 5 rating
-
Professionalism 4.5 out of 5 rating
-
Value 5.0 out of 5 rating
-
Flexibility 4.5 out of 5 rating
The views are definitely what sold us on the Heidel House. Ali was the first person we met, and she was AMAZING! You could definitely see she loved her job and wanted to make the day as special as possible. Star definitely was business/professional only, but still did a great job. Heidel House did a great job welcoming our guests, helping the decorators, and making it an overall smooth experience!The views are definitely what sold us on the Heidel House. Ali was the first person we met, and she was AMAZING! You could definitely see she loved her job and wanted to make the day as special as possible. Star definitely was business/professional only, but still did a great job. Heidel House did a great job welcoming our guests, helping the decorators, and making it an overall smooth experience!Heidel House Resort's reply:
Thank you for sharing your experience with us! Your compliments to both Ali and Star have been shared with them, who are both delighted by your kind words. It was our pleasure to host you on your big day and we hope to welcome you back in the future. -
Quality of service
Are you interested?
Are you interested?