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Quality of service
0.5 out of 5 rating
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Average response time
0.5 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
0.5 out of 5 rating
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Flexibility
0.5 out of 5 rating
If you're looking to schedule a hair or makeup appointment for a wedding - stay away from Green With Envy!
After having issues with the salon I had booked hair and makeup services with for my June wedding, I reached out to Green With Envy to see if they would be willing to help. I emailed back and forth with Chelsea, their wedding coordinator, and everything seemed to be going smoothly. Before even sending in my contract, I had her verify that they could do hair styling for myself, bridal party and my mom, and the time that we needed to be done by. Since we're having a morning wedding, I was worried that they couldn't pull the timeline off - but, Chelsea said they had the staff and could do it. I sent in my contract, which included my personal bank information, and Chelsea verified the receipt of it. We began discussing additional nail appointments and said she would get back to me shortly about a finalized time for when we could come in. At this point in time, I cancelled with my other salon. Come to find out, Chelsea cancelled on me a few days later saying that they never had the staff to do it and the start time was too early - details that she verified with me BEFORE I even sent my contract in.
My maid of honor took this over and has had a difficult time figuring the situation out. Customer service was super unprofessional and half the time they never returned phone calls, or even called when they said they would. On the phone, they were not understanding and didn't even seem to care that they literally screwed us over.
Whatever you do, DO NOT schedule any wedding services with this salon. I'm sure others have had good experiences, but I wouldn't even risk it. You might end up like us - completely out of options for hair and makeup for my wedding day.
If you're looking to schedule a hair or makeup appointment for a wedding - stay away from Green With Envy!
After having issues with the salon I had booked hair and makeup services with for my June wedding, I reached out to Green With Envy to see if they would be willing to help. I emailed back and forth with Chelsea, their wedding coordinator, and everything seemed to be going smoothly. Before even sending in my contract, I had her verify that they could do hair styling for myself, bridal party and my mom, and the time that we needed to be done by. Since we're having a morning wedding, I was worried that they couldn't pull the timeline off - but, Chelsea said they had the staff and could do it. I sent in my contract, which included my personal bank information, and Chelsea verified the receipt of it. We began discussing additional nail appointments and said she would get back to me shortly about a finalized time for when we could come in. At this point in time, I cancelled with my other salon. Come to find out, Chelsea cancelled on me a few days later saying that they never had the staff to do it and the start time was too early - details that she verified with me BEFORE I even sent my contract in.
My maid of honor took this over and has had a difficult time figuring the situation out. Customer service was super unprofessional and half the time they never returned phone calls, or even called when they said they would. On the phone, they were not understanding and didn't even seem to care that they literally screwed us over.
Whatever you do, DO NOT schedule any wedding services with this salon. I'm sure others have had good experiences, but I wouldn't even risk it. You might end up like us - completely out of options for hair and makeup for my wedding day.
Green with Envy Salon's reply:
I am sorry that your experience was so negative. We try hard to accommodate wedding parties to the best of our ability. The delay in response was absolutely due to us trying to pull things together for 4am or 5am services where our team typically begins the day at 9am. Although the day was available the timing was a challenge. I would like to speak to you further about this directly. Please contact the salon with the best number and time to reach you.
