Grand Ballroom at Joliet Union Station Reviews
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4.7 out of 5 rating
4.7 Very good
4.7 out of 5 rating
33 Reviews
93% recommend it
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Quality of service 4.7 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.7 out of 5 rating
Awards
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+8
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Weddingwire
4.7/5
33 reviews
Google
4.4/5
61 reviews
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Featured
Fatima D. Sent on 07/09/20195 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Dreamy venue and great coordinating staff
My husband and I recently got married at The Grand Ballroom at Joliet Union Station and it was the most perfect day! The venue is stunning with high ceilings, large windows, marble floors, and a great outdoor patio space. It was very important to my husband and I that we booked a space that wasn't your typical wedding banquet hall, and this venue definitely hit that mark. We originally booked with Brett who was the venue event coordinator at the time of our booking. Brett was AMAZING! Very responsive and easy to work with. We had 1 issue come up during our tasting (I was not happy with the food) and Brett invited us back for a 2nd tasting that completely blew us away. On the day of the wedding, we (and our guests) were very happy with the food. Brett ended up leaving a few weeks before our wedding which was when Taryn took over. I was in " I'm getting married in a few weeks" mode and had a bit of a breakdown when I learned Brett would be leaving. Luckily, Taryn jumped right in and took over with a confidence that made me feel comfortable with this last minute change. We booked the venue 2 years before our actual wedding date, so, change was to be expected anyway! Taryn was very flexible with us and responsive to our last minute changes and requests. There were no bookings the day before our wedding, so we were able to drop off some of our things and rehearse at the venue (which was mostly set up). We also used the space for our First Look and wedding pictures. There are so many great picture worthy spots @ the venue, you don't really need to go anywhere else. We got some great outdoor shots on the patio and indoor shots on the beautiful staircase.
We had around 160 guests, which I think is the perfect amount for this space. Most couples get married in the space downstairs or on the outside patio, but my husband and I chose to get married in the Ballroom and have them flip it for dinner. The Ballroom is the old train station and trains are still running on the tracks right behind the venue space (near the outdoor patio space). The train is loud if your outside, but we couldn't hear it at all in the ballroom (or maybe I just wasn't paying attention).
Overall, we had a magical day. Special thanks to Brett and Taryn who made this process as easy as it could get.My husband and I recently got married at The Grand Ballroom at Joliet Union Station and it was the most perfect day! The venue is stunning with high ceilings, large windows, marble floors, and a great outdoor patio space. It was very important to my husband and I that we booked a space that wasn't your typical wedding banquet hall, and this venue definitely hit that mark. We originally booked with Brett who was the venue event coordinator at the time of our booking. Brett was AMAZING! Very responsive and easy to work with. We had 1 issue come up during our tasting (I was not happy with the food) and Brett invited us back for a 2nd tasting that completely blew us away. On the day of the wedding, we (and our guests) were very happy with the food. Brett ended up leaving a few weeks before our wedding which was when Taryn took over. I was in " I'm getting married in a few weeks" mode and had a bit of a breakdown when I learned Brett would be leaving. Luckily, Taryn jumped right in and took over with a confidence that made me feel comfortable with this last minute change. We booked the venue 2 years before our actual wedding date, so, change was to be expected anyway! Taryn was very flexible with us and responsive to our last minute changes and requests. There were no bookings the day before our wedding, so we were able to drop off some of our things and rehearse at the venue (which was mostly set up). We also used the space for our First Look and wedding pictures. There are so many great picture worthy spots @ the venue, you don't really need to go anywhere else. We got some great outdoor shots on the patio and indoor shots on the beautiful staircase.
We had around 160 guests, which I think is the perfect amount for this space. Most couples get married in the space downstairs or on the outside patio, but my husband and I chose to get married in the Ballroom and have them flip it for dinner. The Ballroom is the old train station and trains are still running on the tracks right behind the venue space (near the outdoor patio space). The train is loud if your outside, but we couldn't hear it at all in the ballroom (or maybe I just wasn't paying attention).
Overall, we had a magical day. Special thanks to Brett and Taryn who made this process as easy as it could get.-
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+2 photos
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Clare P. Sent on 11/18/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our wedding celebration was perfect!
My husband and I hosted our ceremony and reception at the Grand Ballroom/Joliet Union Station on 9/30/23. We were looking for a venue that was uniquely beautiful, had great food and service, and met all of our basic requirements (capacity, location, budget). This venue ticked all of our boxes! We worked with Taylor Prieboy, and she was incredible! She was extremely professional, responsive, and detailed throughout the entire planning process. She actually got married on the same day as us so she couldn't be there, but that didn't negatively effect our day at all - everything was seamless, the venue looked beautiful, and the service was amazing. We have received so many compliments on the food and venue from our guests! We would highly recommend The Grand Ballroom to anyone planning their wedding!My husband and I hosted our ceremony and reception at the Grand Ballroom/Joliet Union Station on 9/30/23. We were looking for a venue that was uniquely beautiful, had great food and service, and met all of our basic requirements (capacity, location, budget). This venue ticked all of our boxes! We worked with Taylor Prieboy, and she was incredible! She was extremely professional, responsive, and detailed throughout the entire planning process. She actually got married on the same day as us so she couldn't be there, but that didn't negatively effect our day at all - everything was seamless, the venue looked beautiful, and the service was amazing. We have received so many compliments on the food and venue from our guests! We would highly recommend The Grand Ballroom to anyone planning their wedding! -
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Emily Sent on 07/01/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Perfect in every way!
Choosing a venue during the pandemic was not easy at all, but as soon as we saw the Ballroom we instantly fell in love. Not only was the venue PERFECT, but the team behind it added to the whole package. Taylor was who helped us, and she was absolutely who you need to help make things run smoothly. Everything was 1000x better than we could’ve ever imagined!Choosing a venue during the pandemic was not easy at all, but as soon as we saw the Ballroom we instantly fell in love. Not only was the venue PERFECT, but the team behind it added to the whole package. Taylor was who helped us, and she was absolutely who you need to help make things run smoothly. Everything was 1000x better than we could’ve ever imagined! -
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Christine K. Sent on 08/23/20205 out of 5 rating
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Classic and perfect
We could not have picked a more perfect venue for our wedding. Everything was beautiful. If photography is important to you, then this is a perfect venue.We could not have picked a more perfect venue for our wedding. Everything was beautiful. If photography is important to you, then this is a perfect venue. -
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Shayla W. Sent on 01/06/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Bride & Groom
Brett was very professional and a attentive to all the details and made sure to show us everything around the place.Brett was very professional and a attentive to all the details and made sure to show us everything around the place. -
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Emily Sent on 02/07/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Amazing service
Brett at the grand ballroom is amazing. We booked everything way in advanced and he has been great to answer any questions or concerns that we have! We did our tasting today and could not be happier with our decision to work with them! Evan and I cannot wait until November for our day!Brett at the grand ballroom is amazing. We booked everything way in advanced and he has been great to answer any questions or concerns that we have! We did our tasting today and could not be happier with our decision to work with them! Evan and I cannot wait until November for our day! -
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Megan Sent on 11/04/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect venue for our wedding
My now husband and I were looking for an affordable venue in the western-ish suburbs to make it closest to our families. We hadn't really loved anything. We really wanted something other than the typical ballroom and a place with a separate space for our ceremony and reception (and cocktail hour if we could do it). We were on our way to sign with what we felt was our best option but wanted to go see this place first. Within five minutes my husband turned to me and said, we have to do this. This place is beautiful and unique and you'll be the only wedding happening there. We were able to have our ceremony in the lobby area in front of the ticket booths, the cocktail hour on the balcony and the reception in the ballroom. The weather cooperated and people were outside on the balcony all night when they needed a break from the dancing or the noise. The food was great and I can't say enough about how great Brett, the coordinator, was. He was great at answering all my questions leading up to the wedding and was so on top of everything the day of. I barely saw him but he was hustling because I heard so many compliments from our family and bridal party about how great he was. He helped make sure our ceremony went exactly as planned and kept the whole night on schedule. At one point we couldn't find my toss bouquet and he found it right away. He knew everything that was going on and made sure everything went perfectly. Everything looked beautiful and went off without a hitch. I highly recommend this venue!My now husband and I were looking for an affordable venue in the western-ish suburbs to make it closest to our families. We hadn't really loved anything. We really wanted something other than the typical ballroom and a place with a separate space for our ceremony and reception (and cocktail hour if we could do it). We were on our way to sign with what we felt was our best option but wanted to go see this place first. Within five minutes my husband turned to me and said, we have to do this. This place is beautiful and unique and you'll be the only wedding happening there. We were able to have our ceremony in the lobby area in front of the ticket booths, the cocktail hour on the balcony and the reception in the ballroom. The weather cooperated and people were outside on the balcony all night when they needed a break from the dancing or the noise. The food was great and I can't say enough about how great Brett, the coordinator, was. He was great at answering all my questions leading up to the wedding and was so on top of everything the day of. I barely saw him but he was hustling because I heard so many compliments from our family and bridal party about how great he was. He helped make sure our ceremony went exactly as planned and kept the whole night on schedule. At one point we couldn't find my toss bouquet and he found it right away. He knew everything that was going on and made sure everything went perfectly. Everything looked beautiful and went off without a hitch. I highly recommend this venue! -
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Megan Sent on 02/18/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful venue
My husband and I had our reception here in September 2017. It was absolutely beautiful. Our family still talks about the venue and how pretty everything was! The venue is so nice you don’t need to spend much on decor. The place speaks for itself. The acoustics made speeches tough to hear because of the echo if anyone talks. Overall, I wouldn’t change a thing. Our video and photos came out amazing.My husband and I had our reception here in September 2017. It was absolutely beautiful. Our family still talks about the venue and how pretty everything was! The venue is so nice you don’t need to spend much on decor. The place speaks for itself. The acoustics made speeches tough to hear because of the echo if anyone talks. Overall, I wouldn’t change a thing. Our video and photos came out amazing.-
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+5 photos
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Claire Sent on 07/09/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The venue was absolutely beautiful! Brett and his team are fantastic to work with and made the whole wedding process stress-free and enjoyable. Photographer and videographer both said this is a dream venue to photograph and film. Would highly recommend!The venue was absolutely beautiful! Brett and his team are fantastic to work with and made the whole wedding process stress-free and enjoyable. Photographer and videographer both said this is a dream venue to photograph and film. Would highly recommend! -
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Amanda Sent on 08/11/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The Grand Ballroom and their staff is absolutely WONDERFUL! We had our wedding here and had so many compliments. It is a BEAUTIFUL building with so many neat features. The food was great and the open bar was a hit with our guests. Gina was wonderful to work with and made sure we had what we needed all night. All of my dreams came true with this venue...I absolutely recommend it!The Grand Ballroom and their staff is absolutely WONDERFUL! We had our wedding here and had so many compliments. It is a BEAUTIFUL building with so many neat features. The food was great and the open bar was a hit with our guests. Gina was wonderful to work with and made sure we had what we needed all night. All of my dreams came true with this venue...I absolutely recommend it! -
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User4730573 Sent on 01/04/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The Grand Ballroom at the Joliet Union Station was absolutely beautiful. Our reception was everything we asked for and more. Lori was great to work with and incredibly helpful. Highly recommend it for your wedding!The Grand Ballroom at the Joliet Union Station was absolutely beautiful. Our reception was everything we asked for and more. Lori was great to work with and incredibly helpful. Highly recommend it for your wedding! -
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User4730571 Sent on 06/04/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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My wedding was amazing! Lori and the rest of the crew at the Ballroom did outstanding. Lori was wonderful to work with and very thorough with our planning. She is easy to communicate with and reach any time I had a question. The pricing was very reasonable. My husband loved that the bar remained open during dinner. They were very attentive to the guests. The bar also had water lined up for people to get when they needed a break from dancing. Additionally, my father brought in a bottle of 21 year scotch and the bartenders did absolutely what he asked of him. In addition to excellent service this venue is gorgeous! I felt like a princess in the grand ballroom. I received several compliments on the beauty of this place as well as the food and service. We had the filet and apricot chicken. Both were amazing. Lastly, the balcony was a huge hit with our families. It has a beautiful view. As a bonus if you have your wedding the same night as a game at a Joliet Jackslammers game you might get fireworks!!! You will not be disappointed by the grand ballroom.My wedding was amazing! Lori and the rest of the crew at the Ballroom did outstanding. Lori was wonderful to work with and very thorough with our planning. She is easy to communicate with and reach any time I had a question. The pricing was very reasonable. My husband loved that the bar remained open during dinner. They were very attentive to the guests. The bar also had water lined up for people to get when they needed a break from dancing. Additionally, my father brought in a bottle of 21 year scotch and the bartenders did absolutely what he asked of him. In addition to excellent service this venue is gorgeous! I felt like a princess in the grand ballroom. I received several compliments on the beauty of this place as well as the food and service. We had the filet and apricot chicken. Both were amazing. Lastly, the balcony was a huge hit with our families. It has a beautiful view. As a bonus if you have your wedding the same night as a game at a Joliet Jackslammers game you might get fireworks!!! You will not be disappointed by the grand ballroom. -
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User4730567 Sent on 12/14/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The ballroom was everything we could have imagined and more!!! Our guests were amazed by the food and the space was perfect for our 180 guest count. Lori was awesome when it came to everything from the initial tour to visiting a week before the wedding to finalize everything. She took the time to make sure we had all our questions answered and was more than willing to go above and beyond to create our vision. I can not imagine having our wedding at any other venue. It was so unique and that was exactly what we were looking for! The building is so beautiful so it didn't need a lot of decorating which helps cut down costs. And open bar all night!!! You can't argue with that!! Thanks Lori and everyone at the ballroom!!!!The ballroom was everything we could have imagined and more!!! Our guests were amazed by the food and the space was perfect for our 180 guest count. Lori was awesome when it came to everything from the initial tour to visiting a week before the wedding to finalize everything. She took the time to make sure we had all our questions answered and was more than willing to go above and beyond to create our vision. I can not imagine having our wedding at any other venue. It was so unique and that was exactly what we were looking for! The building is so beautiful so it didn't need a lot of decorating which helps cut down costs. And open bar all night!!! You can't argue with that!! Thanks Lori and everyone at the ballroom!!!! -
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Kim Sent on 11/07/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The Grand Ballroom was an amazing choice for our wedding and reception. Our coordinator, Lori, was an absolute godsend! She is knowledgeable, professional, personable, and very precise. She literally handled every detail with ease, I don't know what I would have done without her. She made the planning process as easy and stress free as possible. As a bride I had not one qualm in regards to the venue and staff. As soon as our ceremony was concluded we had a drink (much needed!) in our hands, and we were not without one all night, thanks to Lori! She kept everything moving smoothly, and we could never thank her enough for the excellent service she provided us on our special day. The additional staff at the Grand Ballroom was equally amazing. Each and every one was friendly, polite, and very attentive with our guests. The food was INCREDIBLE! We are still receiving compliments on it! More than one of our guests commented that "it was the best food that they had ever had at a wedding." To everyone at the Grand Ballroom, a very heartfelt THANK YOU for making our special day so truly perfect!The Grand Ballroom was an amazing choice for our wedding and reception. Our coordinator, Lori, was an absolute godsend! She is knowledgeable, professional, personable, and very precise. She literally handled every detail with ease, I don't know what I would have done without her. She made the planning process as easy and stress free as possible. As a bride I had not one qualm in regards to the venue and staff. As soon as our ceremony was concluded we had a drink (much needed!) in our hands, and we were not without one all night, thanks to Lori! She kept everything moving smoothly, and we could never thank her enough for the excellent service she provided us on our special day. The additional staff at the Grand Ballroom was equally amazing. Each and every one was friendly, polite, and very attentive with our guests. The food was INCREDIBLE! We are still receiving compliments on it! More than one of our guests commented that "it was the best food that they had ever had at a wedding." To everyone at the Grand Ballroom, a very heartfelt THANK YOU for making our special day so truly perfect! -
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Lauren Sent on 02/12/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great Venue...beautiful and unique. So many people complimented us on the venue and it made for some great photos too! I saved tons of money on flowers because the place is so beautiful, it hardly needs any decorations!
Lori is amazing. She helped me plan a lot, gave me names of various vendors and made sure the whole process ran smoothly. She definitely knows what she is doing!
Only downfall is the sound. We used the DJ Lori recommended and the sound was still pretty difficult. It was hard to hear the speeches since there is little in the venue to absorb the white noise. To me, that was a minor problem, so it wasn't a big deal.
Great Venue...beautiful and unique. So many people complimented us on the venue and it made for some great photos too! I saved tons of money on flowers because the place is so beautiful, it hardly needs any decorations!
Lori is amazing. She helped me plan a lot, gave me names of various vendors and made sure the whole process ran smoothly. She definitely knows what she is doing!
Only downfall is the sound. We used the DJ Lori recommended and the sound was still pretty difficult. It was hard to hear the speeches since there is little in the venue to absorb the white noise. To me, that was a minor problem, so it wasn't a big deal.
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Megan Sent on 05/05/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We loved everything about this venue. We had the ceremony and reception here and loved how everything turned out. The venue is beautiful and looked AMAZING in our photos. Lori was absolutely wonderful to work with, very professional and flexible with our needs for the big day! Food portions were delicious and big... you definitely get your monies worth and No one will go home hungry! :) We are very happy with how everything turned out for the big day!We loved everything about this venue. We had the ceremony and reception here and loved how everything turned out. The venue is beautiful and looked AMAZING in our photos. Lori was absolutely wonderful to work with, very professional and flexible with our needs for the big day! Food portions were delicious and big... you definitely get your monies worth and No one will go home hungry! :) We are very happy with how everything turned out for the big day! -
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Amanda Sent on 10/15/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Wedding 9/2/12: The Grand Ballroom at Joliet Union Station was the perfect place for our wedding reception. The ballroom was beautiful, the prices were some of the cheapest we found, and the site manager Lori was flexible and easy to get in touch with whenever we had a question. She also had a lot of great suggestions and seemed to really care about making our wedding day perfect. We were allowed to bring in a LOT of our own decorations, including candles. My only concern was that the ballroom has a reputation of being too loud, but on Lori’s recommendation we booked Manna Music and the sound system was excellent. We got so many compliments on the atmosphere, food, and cake (which we also booked through Lori). Overall, the experience was amazing!Wedding 9/2/12: The Grand Ballroom at Joliet Union Station was the perfect place for our wedding reception. The ballroom was beautiful, the prices were some of the cheapest we found, and the site manager Lori was flexible and easy to get in touch with whenever we had a question. She also had a lot of great suggestions and seemed to really care about making our wedding day perfect. We were allowed to bring in a LOT of our own decorations, including candles. My only concern was that the ballroom has a reputation of being too loud, but on Lori’s recommendation we booked Manna Music and the sound system was excellent. We got so many compliments on the atmosphere, food, and cake (which we also booked through Lori). Overall, the experience was amazing! -
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Lindsay Sent on 04/24/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband and I had only our reception here as we got married at a local church. It was amazing. We had our dream wedding. Lori is phenomenal and was very flexible with our plans. Everything ran very smoothly and Lori took care of everything, even bringing us drinks and appetizers while we were finishing up with our photographs. She was always prompt to return phone calls and emails. I felt like she truely cared about making our day perfect, and it was. The food is fantastic! We received so many compliments about the uniqueness and beauty of the venue. We also used most of her recommended vendors and were thrilled with their services as well. We really can't say enough great things about this place! :)My husband and I had only our reception here as we got married at a local church. It was amazing. We had our dream wedding. Lori is phenomenal and was very flexible with our plans. Everything ran very smoothly and Lori took care of everything, even bringing us drinks and appetizers while we were finishing up with our photographs. She was always prompt to return phone calls and emails. I felt like she truely cared about making our day perfect, and it was. The food is fantastic! We received so many compliments about the uniqueness and beauty of the venue. We also used most of her recommended vendors and were thrilled with their services as well. We really can't say enough great things about this place! :) -
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Matthew Sent on 05/14/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Lori,
It was a real pleasure working with you for the past 7 months! The train station is such a beautiful place and couldnt believe how amazing it looking at night time! Jill and I were sooooo incredibly happy with how everything turned out. Thank you for being so helpful and flexible, and thank you for bailing us out last second with the chair cover situation. I'm glad you were able to handle that with less than 24 hours before the big day! You really pulled it off and we love every second/moment. We will definitely be recommending your place to future engaged friends/family :-) Thanks again!
-Matthew & Jilian Moncada-Lori,
It was a real pleasure working with you for the past 7 months! The train station is such a beautiful place and couldnt believe how amazing it looking at night time! Jill and I were sooooo incredibly happy with how everything turned out. Thank you for being so helpful and flexible, and thank you for bailing us out last second with the chair cover situation. I'm glad you were able to handle that with less than 24 hours before the big day! You really pulled it off and we love every second/moment. We will definitely be recommending your place to future engaged friends/family :-) Thanks again!
-Matthew & Jilian Moncada- -
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Laura Sent on 11/05/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lori was a huge help. She made me feel so comfortable. I didn't have to worry about anything once I chose this place to have my reception. She took care of everything. She even made sure I got fed, before all the activities started.Lori was a huge help. She made me feel so comfortable. I didn't have to worry about anything once I chose this place to have my reception. She took care of everything. She even made sure I got fed, before all the activities started. -
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Jackie Sent on 03/23/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The train station was a beautiful place for a wedding ceramony and the reception. All my guests said this was the perfect wedding from the atomshere, food, service, and the space inside and out. Lori the wedding coordinator did an outstanding job with everything she took the weight off our shoulders. The staff was so quick, efficient and friendly we really couldnt find one thing to complain about having our wedding here. This is the perfect place to have a wedding reception!!The train station was a beautiful place for a wedding ceramony and the reception. All my guests said this was the perfect wedding from the atomshere, food, service, and the space inside and out. Lori the wedding coordinator did an outstanding job with everything she took the weight off our shoulders. The staff was so quick, efficient and friendly we really couldnt find one thing to complain about having our wedding here. This is the perfect place to have a wedding reception!! -
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K Sent on 05/09/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This is a great place. I was married there ten years ago this August and we still talk about this place daily. I will be trying to book it for my ten year anniversary if budget comes together.This is a great place. I was married there ten years ago this August and we still talk about this place daily. I will be trying to book it for my ten year anniversary if budget comes together. -
Quality of service
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User4730543 Sent on 11/07/20075 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The coordinators were extremely helpful getting everything organized. The food was fabulous. Because there was a wedding the day before ours, they offered to set up everything for me even though they weren't supposed to. The second we walked down the aisle during the recessional, there were drinks in our hands. They even packed up everything for us, something else they didn't have to do. The service was wonderful.
Their pricing is much cheaper than many other places in the area. However, the food was delicious. We had family style and they kept bringing out more and more food. The presentation was beautiful, they put edible flowers on the salad.
The coordinators were extremely helpful getting everything organized. The food was fabulous. Because there was a wedding the day before ours, they offered to set up everything for me even though they weren't supposed to. The second we walked down the aisle during the recessional, there were drinks in our hands. They even packed up everything for us, something else they didn't have to do. The service was wonderful.
Their pricing is much cheaper than many other places in the area. However, the food was delicious. We had family style and they kept bringing out more and more food. The presentation was beautiful, they put edible flowers on the salad.
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Jayne Sent on 09/05/20174.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We loved our experience with the Grand Ballroom — a stunning venue that makes the perfect backdrop for a beautiful day. The outside space is pretty and the light airy interior with high ceilings and dramatic lighting is incredibly elegant. The venue offer a spacious bridal suite with a private bathroom. Your photographer will have no problem finding great natural light for photos. Ceremony onsite was set up perfectly. The venue was clean and upon arrival, I was stunned at how beautiful it all looked.
My now husband and I booked this venue site unseen...I saw it for the first time the day before the wedding and was overwhelmed with the setup. My bridesmaids and mother were speechless.
Brett was a wonderful coordinator and really helped work out every last minute detail. We were also planning this wedding eight hours away from the venue and did so in a four month time frame. Brett was VERY patient with us.
Our only qualm was not with the venue management themselves, but with the audio in the venue — which the DJ was responsible for. It's cavernous, and after being promised that the sound would be okay, we couldn't hear the speeches being given at our wedding. We were told that the guests were able to, which was good, but we were still sad we missed the sweet words (and had to ask for transcripts). I can't stress enough that you put the money into a high-end company and if possible, talk to former couples who have used that DJ company at the Grand Ballroom. The audio sounded fine for dancing and apparently fine for guests, but make sure the company have something in place so you can hear speeches!We loved our experience with the Grand Ballroom — a stunning venue that makes the perfect backdrop for a beautiful day. The outside space is pretty and the light airy interior with high ceilings and dramatic lighting is incredibly elegant. The venue offer a spacious bridal suite with a private bathroom. Your photographer will have no problem finding great natural light for photos. Ceremony onsite was set up perfectly. The venue was clean and upon arrival, I was stunned at how beautiful it all looked.
My now husband and I booked this venue site unseen...I saw it for the first time the day before the wedding and was overwhelmed with the setup. My bridesmaids and mother were speechless.
Brett was a wonderful coordinator and really helped work out every last minute detail. We were also planning this wedding eight hours away from the venue and did so in a four month time frame. Brett was VERY patient with us.
Our only qualm was not with the venue management themselves, but with the audio in the venue — which the DJ was responsible for. It's cavernous, and after being promised that the sound would be okay, we couldn't hear the speeches being given at our wedding. We were told that the guests were able to, which was good, but we were still sad we missed the sweet words (and had to ask for transcripts). I can't stress enough that you put the money into a high-end company and if possible, talk to former couples who have used that DJ company at the Grand Ballroom. The audio sounded fine for dancing and apparently fine for guests, but make sure the company have something in place so you can hear speeches!Grand Ballroom at Joliet Union Station's reply:
Hi Jayne! Congratulations to you and your husband!!! It was a pleasure working with you both and we are so happy to hear that you were pleased with everything. Thank you for making our team a part of your special day. We know that the acoustics in that building are a little tricky, which is why we do recommend booking one of our two preferred DJ companies that are familiar with the space, but we are glad that the sound concerns didn't negatively affect your day! Best Wishes to you Both! -
Quality of service
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User4730577 Sent on 02/12/20164.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This ballroom is absolutely gorgeous! Our guests were blown away by the entire atmosphere. They were a catering company first so their food is absolutely delicious and filling. Our guests were raving about the good for days. It is not a working train station anymore (they go out of the other side) so you pretty much own the building for the night! They did a lot of great renovations( turned ticket office into cute bridal room and downstairs into a nice lounge area). A large reason we booked here was because of Lori, however she no longer works there. We were shuffled with different contacts, the 4 times we went before the wedding we dealt with 4 different people. They were organized and knew who were and all about our wedding (although our wedding was in January so it's a slow time). The only person who rubbed us the wrong way was the general manager Nick. He always offered us drinks, but he was just business. It's hard when your venue changes staff because you feel a connection with a certain person, especially when you start booking. I wouldn't have had our reception anywhere else though! This place is unique and beautiful; pictures here are stunning! Guests told me they felt like they were in New York for a charity ball. For around the same price as typical banquet halls/hotels, this is a steal.This ballroom is absolutely gorgeous! Our guests were blown away by the entire atmosphere. They were a catering company first so their food is absolutely delicious and filling. Our guests were raving about the good for days. It is not a working train station anymore (they go out of the other side) so you pretty much own the building for the night! They did a lot of great renovations( turned ticket office into cute bridal room and downstairs into a nice lounge area). A large reason we booked here was because of Lori, however she no longer works there. We were shuffled with different contacts, the 4 times we went before the wedding we dealt with 4 different people. They were organized and knew who were and all about our wedding (although our wedding was in January so it's a slow time). The only person who rubbed us the wrong way was the general manager Nick. He always offered us drinks, but he was just business. It's hard when your venue changes staff because you feel a connection with a certain person, especially when you start booking. I wouldn't have had our reception anywhere else though! This place is unique and beautiful; pictures here are stunning! Guests told me they felt like they were in New York for a charity ball. For around the same price as typical banquet halls/hotels, this is a steal. -
Quality of service
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