Garnished-Events Reviews

Reviews

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  Isabel J. Sent on 10/17/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0

  Sheena was a the perfect addition to our Wedding!

  We hired Sheena and her team for our Wedding Planning and Decorating! She was very knowledgeable about the industry and assisted us from start to finish! She was kind, attentive and everyone loved her! I was a very overwhelmed bride and she literally took care of everything with ease. We communicated via email and maybe had a few conversations here and there and it was all that was needed. She understood my work schedule and I appreciated her ability to work with it. I will absolutely hire her again for our Anniversary!

  We hired Sheena and her team for our Wedding Planning and Decorating! She was very knowledgeable about the industry and assisted us from start to finish! She was kind, attentive and everyone loved her! I was a very overwhelmed bride and she literally took care of everything with ease. We communicated via email and maybe had a few conversations here and there and it was all that was needed. She understood my work schedule and I appreciated her ability to work with it. I will absolutely hire her again for our Anniversary!

  Garnished-Events's reply:

  Thank you so much for your wonderful review and for taking the time to share your experience with us. We are thrilled to hear that you were satisfied with our services and that we could contribute to making your special day memorable.
  
  Your kind words mean the world to our team, and it was truly an honor to be part of your bridal journey. We're so glad that you felt supported and happy with the final outcome.
  
  We wish you and your partner all the best in this new chapter of your life. Please remember, we are always here for you, not just for your wedding day but for all of life's celebrations to come.
• Olivia Sent on 05/21/2021
  5 out of 5 rating

  5.0
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    5.0

  Excellent!!

  I have nothing but kind words for Garnished-Events. Our original Day of Coordinator was unable to help with our wedding about two months before our wedding, and Garnished-Events luckily had availability. I could not be happier with working with them. Sheena was great, organized, and detail-oriented. She thought of things that never crossed my mind. It really helped me out, and it was great that she was able to run with all that I had planned for the wedding so far. She offered suggestions based on her experience, and I was grateful for it. She also had her team, Linda and Alondra with her. They were fantastic to work with as well! I highly recommend hiring her and her team for your event! You will not regret it.

  I have nothing but kind words for Garnished-Events. Our original Day of Coordinator was unable to help with our wedding about two months before our wedding, and Garnished-Events luckily had availability. I could not be happier with working with them. Sheena was great, organized, and detail-oriented. She thought of things that never crossed my mind. It really helped me out, and it was great that she was able to run with all that I had planned for the wedding so far. She offered suggestions based on her experience, and I was grateful for it. She also had her team, Linda and Alondra with her. They were fantastic to work with as well! I highly recommend hiring her and her team for your event! You will not regret it.
• Dynahlee P. Sent on 03/19/2022
  3 out of 5 rating

  3.0
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    5.0
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    1.0 out of 5 rating
    1.0
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    3.0
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    3.0 out of 5 rating
    3.0

  Beautiful decor, bad communication

  Let us start by saying that on our day, 3.11.22, decor was incredible. Everything was beautiful and as discussed, Garnished Events succeeded in the vision we requested. It was nice to see Sheena at end of the night and thank her for all her hard work on steaming the table cloths, customizing the pearl design on the napkins, and fulfilling our Great Gatsby theme, in addition to the stunning large white feathers. Wow. Nothing but compliments from the guests and us!
  
  However, communication over the course of several months throughout the process was rough. We often felt like we were bothering them and often went weeks without responses — in addition to being told they were very busy and our wedding wasn’t until March, plus we weren’t their “full bride or client/ couple” since we only paid for decor. The evolving aspect of the bill was also confusing, but when they did explain it, it was helpful.
  
  While there were some personal situations outside of their control that impeded timely communications, we felt overall that communication wasn’t great. Email can come
  across snarky, but if said with the right tone and message, can make all the difference. That would be our best recommendation for Garnished.
  
  In addition, we booked this vendor 10 months before our wedding (May) — only to be called a few months before and told we were not in their service area. They found a solution that was no cost to us, but we were very stressed much of the time because it was a huge red flag.
  
  At the end of the day, our wedding turned out beautiful. So thank you for that. Wishing Garnished and team the best.
  
  -Dynahlee + Joseph

  Let us start by saying that on our day, 3.11.22, decor was incredible. Everything was beautiful and as discussed, Garnished Events succeeded in the vision we requested. It was nice to see Sheena at end of the night and thank her for all her hard work on steaming the table cloths, customizing the pearl design on the napkins, and fulfilling our Great Gatsby theme, in addition to the stunning large white feathers. Wow. Nothing but compliments from the guests and us!
  
  However, communication over the course of several months throughout the process was rough. We often felt like we were bothering them and often went weeks without responses — in addition to being told they were very busy and our wedding wasn’t until March, plus we weren’t their “full bride or client/ couple” since we only paid for decor. The evolving aspect of the bill was also confusing, but when they did explain it, it was helpful.
  
  While there were some personal situations outside of their control that impeded timely communications, we felt overall that communication wasn’t great. Email can come
  across snarky, but if said with the right tone and message, can make all the difference. That would be our best recommendation for Garnished.
  
  In addition, we booked this vendor 10 months before our wedding (May) — only to be called a few months before and told we were not in their service area. They found a solution that was no cost to us, but we were very stressed much of the time because it was a huge red flag.
  
  At the end of the day, our wedding turned out beautiful. So thank you for that. Wishing Garnished and team the best.
  
  -Dynahlee + Joseph

  Garnished-Events's reply:

  Thank you sincerely for taking the time to leave a review about your experience with us at Garnished-Events. We are truly grateful for the opportunity to have been a part of your beautiful wedding day, and it was our pleasure to serve you during such a significant moment in your lives. We would like to extend our heartfelt apologies for any delays in our response times leading up to your event. Unfortunately, we faced unforeseen medical complications that temporarily impacted our usual efficiency and responsiveness. Please know, this was not reflective of our commitment to providing exceptional service, and we regret any stress this may have caused during your wedding preparations. Seeing your wedding come together beautifully was a joy for us, and we are glad to have contributed to it. We take your feedback seriously as it helps us improve and ensure that we can manage unexpected challenges better in the future while maintaining the high level of service our clients deserve. Should you have any further feedback, or if there's anything more we can do to assist you post-wedding, please don't hesitate to reach out. Your satisfaction and happiness are very important to us, and we wish you both all the joy and love in your new life together. Thank you once again for your understanding and for allowing us to be part of your special day.
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• Celeste B. Sent on 10/24/2022
  2.2 out of 5 rating

  2.2
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    3.0
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    3.0 out of 5 rating
    3.0

  Disappointing

  The communication was hit or miss and often delayed. I was disappointed by the lack of professionalism and quality. Things that were discussed did not appear on the invoice and I was blamed -- this is not good customer service. The attention to detail was lacking and the items I rented were overpriced. I would not recommend this vendor.

  The communication was hit or miss and often delayed. I was disappointed by the lack of professionalism and quality. Things that were discussed did not appear on the invoice and I was blamed -- this is not good customer service. The attention to detail was lacking and the items I rented were overpriced. I would not recommend this vendor.

  Garnished-Events's reply:

  Thank you for taking the time to provide your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. At Garnished-Events, we strive to accommodate the unique needs and budget of each couple, ensuring their special day is both beautiful and affordable. Your wedding was in Lovettsville, VA which increased your invoice as the travel was 2 hours away from our office. All invoices are transparent in your client portal. We reviewed your invoice with you weeks before the big day. If any items were missing from your invoice, adjustment could've been made prior to your confirmation. We are sorry an easel rental ($10) was not on your invoice, however, our warehouse would not have known to load the easel if it was not on your invoice.
• Natasha S. Sent on 07/05/2023
  2 out of 5 rating

  2.0
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    2.0
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    3.0 out of 5 rating
    3.0
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    3.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Underwhelmed, overcharged and dissatisfied

  My experience with Garnished Events left much to be desired. Despite having high hopes for a beautifully decorated wedding venue, I was thoroughly disappointed with the services provided. Here's why I cannot recommend this wedding decorator.
  
  To begin with, communication with Garnished Events was a constant struggle. It often took several days for them to respond to emails or return phone calls, which created unnecessary stress during the planning process. There were multiple instances where I had to follow up multiple times to get a response, leaving me frustrated and concerned about their reliability.
  
  On the day of the wedding, the decorations fell short of my expectations. The overall design lacked creativity and attention to detail. It felt as though they put minimal effort into the setup. The centerpiece arrangements were haphazardly put together, and some of the flowers appeared scarce and cheap. The lackluster decorations didn't create the ambiance I had envisioned and left me feeling underwhelmed.
  
  Additionally, there were several errors and inconsistencies with the decorations. The quality of the backdrop linens provided were not the material we discussed, and they were wrinkled! It seemed as though the decorator didn't pay attention to the details outlined during our meetings and failed to execute our vision accurately.
  
  Furthermore, the decorator's lack of professionalism was apparent throughout the entire process. On the day of the wedding, they arrived late, causing unnecessary stress, and delaying other aspects of the setup. During our walkthrough meeting, which was four months before the wedding, Garnished Events assured they would have a team on the day of to execute the design due to the short time provided by the venue to decorate the space. On the day of, there was only one team member from Garnished Events at the venue to decorate. She seemed disorganized and uncoordinated, which led to a rushed and subpar execution of the decor.
  
  To make matters worse, when we voiced our concerns and disappointment after the wedding, the decorator showed little interest in addressing our issues. They were dismissive and offered no meaningful solutions or apologies for their shortcomings. Their lack of accountability and customer service left a sour taste in our mouths.
  
  Overall, my experience with Garnished Events was deeply unsatisfactory. The lack of communication, subpar decorations, errors, and unprofessionalism were significant letdowns. If you're looking for a decorator who will bring your vision to life with creativity, attention to detail, and professionalism, I would advise looking elsewhere.

  My experience with Garnished Events left much to be desired. Despite having high hopes for a beautifully decorated wedding venue, I was thoroughly disappointed with the services provided. Here's why I cannot recommend this wedding decorator.
  
  To begin with, communication with Garnished Events was a constant struggle. It often took several days for them to respond to emails or return phone calls, which created unnecessary stress during the planning process. There were multiple instances where I had to follow up multiple times to get a response, leaving me frustrated and concerned about their reliability.
  
  On the day of the wedding, the decorations fell short of my expectations. The overall design lacked creativity and attention to detail. It felt as though they put minimal effort into the setup. The centerpiece arrangements were haphazardly put together, and some of the flowers appeared scarce and cheap. The lackluster decorations didn't create the ambiance I had envisioned and left me feeling underwhelmed.
  
  Additionally, there were several errors and inconsistencies with the decorations. The quality of the backdrop linens provided were not the material we discussed, and they were wrinkled! It seemed as though the decorator didn't pay attention to the details outlined during our meetings and failed to execute our vision accurately.
  
  Furthermore, the decorator's lack of professionalism was apparent throughout the entire process. On the day of the wedding, they arrived late, causing unnecessary stress, and delaying other aspects of the setup. During our walkthrough meeting, which was four months before the wedding, Garnished Events assured they would have a team on the day of to execute the design due to the short time provided by the venue to decorate the space. On the day of, there was only one team member from Garnished Events at the venue to decorate. She seemed disorganized and uncoordinated, which led to a rushed and subpar execution of the decor.
  
  To make matters worse, when we voiced our concerns and disappointment after the wedding, the decorator showed little interest in addressing our issues. They were dismissive and offered no meaningful solutions or apologies for their shortcomings. Their lack of accountability and customer service left a sour taste in our mouths.
  
  Overall, my experience with Garnished Events was deeply unsatisfactory. The lack of communication, subpar decorations, errors, and unprofessionalism were significant letdowns. If you're looking for a decorator who will bring your vision to life with creativity, attention to detail, and professionalism, I would advise looking elsewhere.

  • +3 photos

  Garnished-Events's reply:

  Dear Na' Tasha, First and foremost, thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. At Garnished-Events, we take pride in creating memorable and joyful wedding experiences, and it saddens us deeply to learn we fell short of this for your special day. We understand the disappointment and stress that can come from any aspect of wedding planning not going as envisioned. We are taking your feedback very seriously and are in the process of reviewing all details related to your concerns. Our aim is not only to address and rectify the specific issues you've encountered but also to ensure that such situations are prevented in the future. We do believe as a repeated client of ours for years, that you had the same expectation as our Event Planning events. However, the cost and labor for a weddings significantly differs from the standard events you were use to hiring us for. The cost of materials are more. The labor is more and the expectations should match the realistic price paid. The third party Florist hired to create your centerpieces to fit within your budget, we insightful and creative. We thought the centerpieces were beautiful and received many compliments on them. However, your complaint was noted and passed on to the Florist. We truly are sorry to receive your review and we appreciate the previous hires. Thank you.
• Brian Sent on 05/27/2023
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0

  YIKES!- We should've hired someone else

  Cliffs
  - Would not recommend
  - Event didn't fail because of my Wife's planning and the other caterers
  
  I have conflicting emotions when it comes to reviewing garnished events. Generally, I prefer not to leave negative feedback as I don't want to harm someone's business. However, in this particular case, I believe it is necessary. We had booked Sheena Lee several months in advance for the coordination of our wedding ceremony and reception. My wife had provided her with all the necessary information and details regarding the tasks involved. The days leading up the event we had tried to contact Sheena multiple times via email and phone but were unable to get in touch with her.
  
  Regrettably, Sheena did not fulfill her role in coordinating our guests for the photography sessions during the reception. We had a guest list in place to ensure everything ran smoothly, yet she even asked my sister-in-law to step in and perform some of her duties. Moreover, Sheena failed to print out the documentation containing the specifics of the table decorations for our guests, despite having verbally agreed to assist my wife with this task. It was disheartening for my wife, who had invested a significant amount of time planning these details and had sent them to Sheena in advance. If we had known that she wouldn't follow through, we would have hired our stage decorator to handle these responsibilities.
  
  To her credit, Sheena did resolve an issue with the last-minute table stand flowers, which was commendable. However, during the reception, she lacked a clear timeline of events, neglecting to inform my in-laws about when their speech would take place and other pertinent information. Consequently, my mother-in-law was unable to deliver her meticulously prepared speech at our wedding. Moreover, we experienced delays in adhering to our strict timeline throughout the reception. Sheena did help us dismantle the table decorations, but her overall presence at the event seemed lacking, and it appeared as though she wasn't fully focused on the task at hand.
  
  Considering our experience, I'm hesitant to recommend Sheena's services. We invested a considerable amount of money and were ultimately disappointed with the outcome.

  Cliffs
  - Would not recommend
  - Event didn't fail because of my Wife's planning and the other caterers
  
  I have conflicting emotions when it comes to reviewing garnished events. Generally, I prefer not to leave negative feedback as I don't want to harm someone's business. However, in this particular case, I believe it is necessary. We had booked Sheena Lee several months in advance for the coordination of our wedding ceremony and reception. My wife had provided her with all the necessary information and details regarding the tasks involved. The days leading up the event we had tried to contact Sheena multiple times via email and phone but were unable to get in touch with her.
  
  Regrettably, Sheena did not fulfill her role in coordinating our guests for the photography sessions during the reception. We had a guest list in place to ensure everything ran smoothly, yet she even asked my sister-in-law to step in and perform some of her duties. Moreover, Sheena failed to print out the documentation containing the specifics of the table decorations for our guests, despite having verbally agreed to assist my wife with this task. It was disheartening for my wife, who had invested a significant amount of time planning these details and had sent them to Sheena in advance. If we had known that she wouldn't follow through, we would have hired our stage decorator to handle these responsibilities.
  
  To her credit, Sheena did resolve an issue with the last-minute table stand flowers, which was commendable. However, during the reception, she lacked a clear timeline of events, neglecting to inform my in-laws about when their speech would take place and other pertinent information. Consequently, my mother-in-law was unable to deliver her meticulously prepared speech at our wedding. Moreover, we experienced delays in adhering to our strict timeline throughout the reception. Sheena did help us dismantle the table decorations, but her overall presence at the event seemed lacking, and it appeared as though she wasn't fully focused on the task at hand.
  
  Considering our experience, I'm hesitant to recommend Sheena's services. We invested a considerable amount of money and were ultimately disappointed with the outcome.

  Garnished-Events's reply:

  Thank you for taking the time to share your feedback with us. We were hired for Day of Coordination Only. ($1000 for DOC services) The planning of the wedding details was not our responsibility. The Planning was not a part of our hired service. Sadly, Day or Coordinator's are blamed for errors beyond their control often in this industry. On the Wedding Day (our first and only day at the venue) there were error with the Food selections, Seating Chart, Table Cards and Problematic Centerpieces which all took hours for the Day of Coordinator to fix on site. Our job is to try our best to assist on the Day of to support the couple and aid with a smooth wedding day to the best of our ability. Due to the errors with the original planning, correcting the errors on site was extremely time consuming. We did the best we could under the circumstances. Please note Day of Coordinators are not responsible for decorating. We may offer our assistance out of pure kindness and care but we are not the hired paid decorators who are obligated to dedicate time to decorating when there are so many other aspects of the wedding that require our attention. Our job is problem-solving behind the scene so the couple focus on the wedding. You were offered our decorating services/ professional staffing and denied hiring the proper service. We can not be held responsible for services that we were not suppose to provide. Every task asked received our attention, even if it wasn't our responsibility, we lent our hands to help with a warm smile. The director of the venue was very please with our ability to help and correct the errors. It allowed for a smooth reception. Due to the work ethic and determination of your Day of Coordinator, your guests were properly seated, received the correct food they ordered, the centerpieces didn't fall over and the Venue was satisfied.
• Jasmine H. Sent on 05/16/2019
  1 out of 5 rating

  1.0
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  Major blow-up 1.5 months away from my wedding!!

  I originally contacted them for my wedding in May in Gaithersburg MD. After I paid my deposit, we had to change venues, so our date also changed. I contacted Sheena in January to make sure that was ok and gave them the new date and location, then I emailed them the same. They contacted me the same day with a contract. I signed and paid the full balance. They sent me an email saying thank you. Today, FIVE MONTHS LATER, Sheena insisted that I made a mistake because I originally told them Gaithersburg, even with proof of email and asked that I hire more staff or pay mileage for "my error." She was extremely condescending, trying to make it seem like she was coming up with a solution, but really kept just blaming me for them not realizing it was a different location. I was understandably upset and trying to understand how this happened, and she was even insinuating this was my error, and she kept making comments like "are you done?" I asked if she could explain how that was my error, she refused. Then when I demanded a refund she hung up while saying "you're the one who filled out the paperwork wrong."

  I originally contacted them for my wedding in May in Gaithersburg MD. After I paid my deposit, we had to change venues, so our date also changed. I contacted Sheena in January to make sure that was ok and gave them the new date and location, then I emailed them the same. They contacted me the same day with a contract. I signed and paid the full balance. They sent me an email saying thank you. Today, FIVE MONTHS LATER, Sheena insisted that I made a mistake because I originally told them Gaithersburg, even with proof of email and asked that I hire more staff or pay mileage for "my error." She was extremely condescending, trying to make it seem like she was coming up with a solution, but really kept just blaming me for them not realizing it was a different location. I was understandably upset and trying to understand how this happened, and she was even insinuating this was my error, and she kept making comments like "are you done?" I asked if she could explain how that was my error, she refused. Then when I demanded a refund she hung up while saying "you're the one who filled out the paperwork wrong."

  Garnished-Events's reply:

  Hello Jasmine,
  
  First, my apologies for the unfortunate mishap we have had with planning your special day. At Garnished Events we aim to please our clients and customers. We strive to enhance any occasion with our brand and level of service.
  
  There are many statements in your review, that we would love to address and correct. However, our main concern is that you have changed your reception location to an address outside of our radius. We simply can not provide a server at $120 for an event that is 3 hours away. We received only your deposit and we offered you a full refund.
  
  I sincerely apologies for any inconvenience we may have caused. Please accept our full refund. We wish you the very best on your endeavors.