Frances + Tony Photography & Films Reviews
Reviews
4.1 out of 5 rating
4.1 out of 5 rating
10 Reviews
82% recommend it
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![Tasha]()
Tasha R. Sent on 12/30/2020Satisfying experience with a talented photography!
I am a very happy repeat client of Frances + Tony Photography & Films. I wish she was around when I got married 10 years ago because her work is simply AMAZING! I have hired her to do my family pictures, my daughter's Sweet 16 party, her first prom pictures and most recently her wedding. During every event Frances was pleasant to interact with and had very creative ideas for poses which we all LOVED. The pictures were breathtaking and we were very pleased! I loved the fact that the pictures were posted to a viewing gallery and I was very conveniently able to order prints right from the site at a very reasonable price!! I would HIGHLY recommend Frances + Tony Photography & Films!! -
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Destiny M. Sent on 12/30/2020Best Photos I’ve ever had done
Frances has done photos for me on multiple occasions and has delivered every time. She has a keen eye for details and made us feel so comfortable for the entirety of the session! She’s a pleasure to work with and I will continue to trust her with all of my most precious memories. -
User859028 Sent on 07/10/2012Frances Cecilia Photography was super fantastic and I can not wait to see the pictures. She was very responsive in what I wanted in pictures. Her professionalism was fantastic and treated us with the upmost respect. She was on time and stayed a little past her time and did not charge me. She worked hard that day, even in the rain and did it all with a smile. -
![Madison]()
Madison H. Sent on 04/11/2023What a nightmare!
If you read and listen to any review regarding your wedding photographer, please let it be this one.
We hired Frances + Tony for our wedding and it was absolutely the biggest mistake of our wedding. To get you on board, their communication started off okay. We planned everything out via a couple hour phone call. Then when the day got close, we started receiving emails at odd hours of the night that sounded like someone who was intoxicated wrote with questions we remembered answering. We were also asked to join a “quick meeting” where we found, Frances didn’t reference or have with her any of the notes from the previous meeting, and where we were told another couple they were working with was being prioritized over us since they were hired last minute, and their event was before ours. We were very upset and thought it was super unprofessional that she even brought this up to us. While we do understand that the photographer needs to be involved with the flow of the day, we also know that at the end of the day, it is OUR day and the photographer should honor that. During this call, she argued with my husband (who has 10 years of photography experience) about the timing of the day, lighting, and golden hour/sunset times.
On the day of, she brought an extra assistant without telling us, so our venue was not prepared and this added extra stress on me that was not needed. I specifically asked for her help when posing me as I know I can be awkward looking and she didn’t really do any of that for us. Most of the photos are candids that look awkward and directionless. Our contract stated that we should receive our photos back within eight weeks but took TEN weeks to come back. Finally, upon receiving them – we didn’t like most of them to be very frank. The few that we did like were in black and white so we reached out to see if we could get them in color. In the response back from Frances, she was not only nasty and rude, we also found out that she was withholding 150 additional images from her second shooter (that she didn’t tell us she was bringing) and told us she would give those to us in exchange for a glowing review online.
Please do not make the same mistake as us by going with this photographer. It will only result in a ton of additional stress that we should not have had to deal with prior to, during, and AFTER our event.
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User1193568 Sent on 06/09/2013Although Frances Cecilia is cheap, you get what you pay for. She also was unable to find the Starbucks for our first meeting. After a disastrous engagement session, I terminated her services for my upcoming wedding. The pictures came out terribly. She blamed the lighting, the location, and our comfort level for her lack of skill. She also was unable to find the engagement location, despite it being one of the most distinguishing features in Phoenix. I am out my deposit, in addition, she made me pay for the terrible engagement session.
Frances + Tony Photography & Films's reply:
Thank you for your feedback, Janet. Again, I apologize that we could not find a happy median. I would have loved to have made things right for you and to show you that I am fully capable of providing the images you had hoped for. With all due respect, at that time I was new to AZ and you had been informed of that; there is a Papago Park in Phoenix and one in Tempe, as is my practice I showed up early but happened to be a few blocks down the road at the wrong one. This is the first time I have had an unhappy customer, but do understand your concerns. I appreciate that you still use my engagement photo as your FB profile (I'm hoping they were not quite as horrible as you say). Unfortunately, there was a contract signed between us with a non-refundable retainer for reserving my services to hold your wedding date, which I was not able to rebook; services and product were delivered, an opportunity was made to reshoot and a willingness to make things right, along with a refund. Your feedback is very useful and I will use your constructive criticism to grow and improve my business. Best wishes to you and your fiancé.
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