Skip to main content
Weddings

Extraordinary Weddings and Events Reviews

Extraordinary Weddings and Events

Extraordinary Weddings and Events

Napa, CA
4.7 out of 5 rating, 30 reviews
View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
  • Quality of service
    4.7 out of 5 rating
  • Average response time
    4.7 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
  • Value
    4.6 out of 5 rating
  • Flexibility
    4.8 out of 5 rating
  • Sean
    Sean Sent on 01/23/2025
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Really really good!

    Lura is an expert in her craft and took amazing care of us as we are sure she does with all of her couples. Our wedding was turned into an extraordinary day that we will never forget, and we have Lura to thank for bringing all the pieces together. We will say, not one time did we ever feel like she had any other client other than us. That is very special!
  • Sava
    Sava Sent on 08/10/2024
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Great experience

    Lura and her team provided us with expert advice on handling our DIY wedding venue. They were there to help coordinate all vendors professionally and executed our schedule of events perfectly. The day was truly stress free and we got to enjoy our wedding party! It is clear that they truly enjoy what they do and they do it well. Would highly recommend!
  • illustration stars

    Are you interested?

  • S
    Sarah Sent on 06/20/2024
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Highly recommend!

    Lura and her team were absolutely amazing throughout my entire experience. She is so knowledgeable and handled so many things for me so I was stress free! Felt like I’d known Lura for years. Our day turned out exactly how I’d hoped and that would not have happened without Lura and her expertise. HIGHLY RECOMMEND!!
  • Angela
    Angela Sent on 08/20/2023
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    So thankful for Extraordinary Weddings

    Lura is truly extraordinary. This wedding would not have happened without her support and expertise. This year was extremely busy and chaotic as we moved to Los Angeles, got a puppy, and I started business school while working full time. People wondered how I could juggle wedding planning on top of everything, much less at a venue up north. It's all thanks to Lura. She not only found the most beautiful and magical venue of our dreams, but she made the wedding planning process so smooth (and even fun)! She has wonderful relationships with top notch vendors (and builds strong ones with vendors we introduced to her), always has a solution, and is extremely organized. We truly enjoyed getting to know her in this whole process. On the wedding day, everything was executed perfectly by her and her team. It says a lot when guests told me after the wedding that they had the opportunity to meet her and that they thought she was incredible. We are going to miss working with her but know that she will make other future couples so happy!
  • S
    Sebastian Sent on 07/19/2023
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    So professional and amazing!

    Lura was the perfect person to help plan our special day. Living outside of California, we desperately needed someone to help guide us through not only the planning process, but also ensure that we would be taken care of during our big day. Lura did both phenomenally. The thing that pushed us to choose Lura was her philosophy that you and your partner should feel like a guest at your own wedding. And we did feel this way. She was on top of all things and ensured that if anything went wrong, that it was corrected, and we were none the wiser. Additionally, her contacts in the surrounding area, and the relationships she has with them, ensured that we had access to the best vendors on offer. Each vendor we used was so knowledgable, professional, and affordable. Something that every person wants when looking at their budget, and trying to match it up with their dream wedding. The planning process was meticulously documented, and had so much visibility to ensure that everyone knew what was being done or what needed to get done. I especially enjoyed the planning software that was used by each person, so that we all knew who was responsible for what.

    Lura is also such an amazing person outside of wedding planning. So kind at heart, you will end up being more friends than just having a professional relationship.

    I highly recommend her and Extraordinary Weddings if your are considering planning your wedding, either in California, or elsewhere.
  • Annie
    Annie Sent on 07/04/2023
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Fun and Stress-Free Wedding Planning Experience!

    I can’t recommend Lura enough! She helped us plan our 120 guest wedding this year in Geyserville, CA. Throughout our engagement leading up to the wedding, Lura guided us through the planning process in a fun and stress-free way! There are so many little details involved in planning that she flawlessly handled for us behind the scenes, which was amazing as it made wedding planning not a full time job for me. She was a great confidant and had wonderful advice on all of my questions. We were also really happy with the recommendations for wedding vendors that she gave us.

    On the day of our wedding, it was unexpectedly raining (in May – who would have thought). Lura went above and beyond to execute our original vision of having cocktail hour and dinner outside in a stunning vineyard at the venue. Her philosophy is that the couple getting married (and their families) should feel like guests on wedding day. The Extraordinary Events team made that happen by taking care of every detail – including managing any difficult guests – so that we could be truly present to enjoy our big day. Our wedding day was beautiful and so memorable thanks to her team!
  • B
    Ben G. Sent on 07/03/2023
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    it was amazing

    Lura is a wedding planning superstar! She was impeccable organization, flexibility, and made things happen. We were so lucky to have her guide us during this process. If you want a wedding that's unforgettable and stress-free, she is the one.
  • J
    Ca3D56F9Fb841B0C85Ed3983C49643C1F4D673F0 Sent on 07/07/2022
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Dream Team

    Planning a wedding is no simple feat and Jeannine and Lura make it look easy. From countless hours on the phone, negotiating with vendors, handling all the different personalities, helping me out when I felt overwhelmed - they truly went above and beyond. Not only are they expert planners, they are really in tune with the needs of their clients. I can't even count the amount of times it felt like Jeannine read my mind. They truly care about you and make sure the wedding runs smoothly.
  • S
    Steve Sent on 09/16/2021
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Amazing Planner and Partner in the process

    We just celebrated the Wedding of my daughter. Our process started prior to the pandemic and the full wedding was delayed by 1 year. Lura went so far above the contract by helping us with a small ceremony during the pandemic and the full ceremony when it was safe. I couldn't imagine having the wedding without Lura's help. She helped me relax and forget the details so that I could focus on the special day for my daughter - twice.
  • Pri
    Pri M. Sent on 02/05/2020
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    A great person to have on your wedding team!

    Lura was so lovely to work with! Enthusiastic and organized during every call and meeting, and completely dedicated to creating a dream wedding experience for us and our guests. We are so grateful for her expertise and guidance, and just her general support and kindness during such a special time in our lives! If you want to feel like a guest at your own wedding, book with Lura and let her give you the fairy godmother treatment!
  • W
    Wendy Sent on 11/11/2019
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Amazing, professional and all in all a perfect experience

    We were new to Sebastopol last year when we began planning our wedding. My fiancé and I are 70 years young and just needed someone to help us since it had been decades since we had a wedding.
    When we met Lura that day in Starbucks I was a little reluctant but as soon as she started talking to us I knew she was the one we wanted to ensure our day would be perfect.
    She and her team were seriously so great. She would always assure me everything was on schedule and just fine when I would freak out.
    It was totally seamless, professional and we had one one ounce of worry on our day. We felt like guests at our own wedding. She stayed the entire time and at the end of the night you would have never known there was a wedding in our backyard. It was spotless inside and out!.
    Absolutely recommend....they are a 10 out of 10
  • J
    Jessica Sent on 08/07/2019
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Incredible

    We are so incredibly impressed with Lura’s work - she held everything together seamlessly! Her communication and organizational skills are something I aspire to myself! Our wedding day was perfect and we can’t imagine it without Lura - and her staff! A wedding at an outdoor private family home is challenging to manage, and Lura executed flawlessly!
  • Lynne
    Lynne Sent on 11/06/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Extraordinary Weddings - Lura Albee is amazing!

    Our daughter's wedding was at the top of a mountain at a winery where everything had to be bussed up and set up. Lura was able to carefully coordinate all of this, and pulled it together with style and grace. She was professional in helping us to negotiate with vendors, and had great experienced suggestions that aligned with our vision. Her relationships with the winery staff and caterers as well as the professional way she managed them led to a successful event. Our wedding had a high degree of difficulty, and Lura worked to make it an beautiful success!
  • L
    Lalena Sent on 07/15/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Lura worked with my husband and I as a day of coordinator for our DIY backyard wedding (with approximately 100 guests) and it was 110% worth it. We really wanted to be guests at our own party and she made that happen! She is very positive and organized and was quick to respond to any questions that we had. Lura checked in a few days beforehand to ask for the day of timeline and was incredibly supportive throughout the entire day. Everything went super smooth and many of our guests commented on how hard she worked! Do not hesitate to reach out to her if you're looking for someone to really take care of you!
  • S
    Sue Sent on 05/16/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Lura was essential to making my wedding happen! She has the best list of vendors, incredible taste, and makes sure everything gets done! She listens to everything you want and makes sure to provide suggestions that'll make the big day everything you've been dreaming of. I couldn't have done it without her!
  • J
    John Sent on 09/20/2017
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    At Mountain House Estate we get to observe weddings with Planners weekly. There is a difference! Weddings that use 'friends' that have done it in the past, are usually stressful for all involved. There's a lot more to consider than you can pick up in just a few events. Or, we've had family members that were corporate planners in the past try to execute - not good. When it's a family member, or friend, they are not disinterested and may tend to substitute their opinion for what the couple desires. This can cause hard feelings that will last for years.

    My advice is to select a professional Planner. Not only will they save you money, but also heartache. This is a once in a lifetime memory that you are creating for you, your family, and your guests - don't risk it. Lura is the pro planner that you need.
  • J
    Jamylia Sent on 08/07/2017
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Lura was more than we hoped for! As the mother-of-the-bride it was wonderful to truly by a guest at my daughter's wedding.
  • Adena
    Adena Sent on 05/15/2017
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Lura from Extraordinary Weddings was incredible. I was a budget bride trying my best to do it all myself, and when I got too overwhelmed and out of my league, Lura came to the rescue. She totally understood my vision for our wedding and brought it to life so beautifully. Her motto of "Be A Guest At Your Own Wedding" was fully and completely honored-- she made sure we had all our ducks in a row so that I didn't have to do a single thing other than enjoy our day. She graciously allowed some of my eager family members to pitch in and help, and those family members and other wedding guests alike took the time to let me, my husband, and our parents know how impressed they were with Lura's efficiency, effectiveness, and calm demeanor throughout the entire process and I could not agree more. A complete professional, I will recommend Lura again and again! Thank you, Lura! xoxo
  • C
    Chauntel Sent on 05/11/2017
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    There is no way I would have been able to enjoy my wedding day as much as I had if it weren't for Lura and her team. For over a year and a half I had the pleasure to have Lura as my full service coordinator and she never missed a beat. The wedding day had to be the topping of the cake. The wedding day fell into place so smooth and seamless. The team worked excellent with every vendor and everyone was able to stay on the same page. I can't thank Lura and her team enough for helping us achieve our perfect wedding. The planning process and day of our wedding turned out beyond my highest expectations. We joke that we didn't get the full wedding experience because we didn't feel stressed throughout the planning but we both know that it was so easy because of Lura.
  • P
    Patricia Sent on 12/30/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Extraordinary Weddings absolutely made our day EXTRAordinary!! Going above and beyond the call of duty in every and all situations, Lura worked beautifully and professionally with various people and vendors to execute a vision that encompassed everything from the tiniest detail in table decor to the grand scope of theme carried out in photos, music, food and festivities. Her availability and responsiveness left us so assured on and before our wedding day. Her creativity and knowledge was far more than we could have imagined. And above all else, she made us feel extra ordinary in every moment, as if the world was completely lined up just for us and our special day. I absolutely recommend Extraordinary Weddings for your special day!!
  • L
    Larissa Sent on 11/29/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Any advice for someone looking to book a coordinator! Snag Lura up. Hiring her for my wedding was one of the best decisions I made in my planning process. Her experience, knowledge, and creativity cover her professional aspects, and on top of that she is a genuine, sweet, and caring individual who truly cares about her job and your wedding.
  • T
    Tina Sent on 10/18/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    I absolutely adore Lura!! I just started working with her for my wedding. And already I feel like she is family!! I have been so stressed about all the details about my day. Lura put me at ease from the first meeting! It felt like I was just having coffee with an old friend. I just can't wait to spend the rest of the 11 months I have left, working with her!
  • J
    Jane Sent on 08/15/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Lura was amazing and made our wedding day perfect! She was always incredibly positive and organized throughout the planning and took care of all the vendors and details and orchestrated the flow of the day with remarkable ease and grace. I t think there were some minor problems going on behind the scenes that I didn't even know about since Lura handled it all. She asked me at the end what would have made it better. Honestly, nothing. So happy we hired her!
  • M
    Michelle Sent on 04/19/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Lura was kind, knowledgeable, and truly cared about our wedding and our guests. She handled all the planning - a huge undertaking - and performed day of coordination. She is a true professional and everything was just perfect. If I could give her 50 stars, I would!
  • R
    Rebecca Sent on 05/30/2018
    4.7 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      4.5 out of 5 rating
    Lura was absolutely amazing. I had a unique vision and a DIY venue and she was great at finding all the professionals I needed, from lighting to linens. Everything turned out perfectly and exactly how I wanted. We got rave reviews from all our guests about it being the most unique wedding they had been to.

    My Mom originally thought I was nuts for knowing I needed a planner, but at the end she agreed it was the best money we spent. She was a joy to work with and made our day absolutly perfect.

    I've planned events for work, and even I got overwhelmed occasionally during the process. It would have been easy to just avoid making decisions and procrastinate, but Lura kept me on track.
  • Alexis
    Alexis Sent on 11/03/2022
    4.6 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Simply Magical

    We have known Lura for the past 3 years since this crazy pandemic wedding planning roller coaster. She’s like wedding family. She helped us roll with all of the changes and we ended up having an amazing wedding. After so much buildup, it exceeded our expectations and was simply magical. Thank you to Lura & her team for helping us to find our vision and enjoy the day worry free.
  • S
    Savannah Sent on 10/18/2022
    3 out of 5 rating
    • Quality of service
      2 out of 5 rating
    • Average response time
      3 out of 5 rating
    • Professionalism
      3 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      3 out of 5 rating

    Lack of communication and felt upsold

    Unfortunately, I have to report that we had a very poor experience with Lura/Extraordinary Weddings. We hired her to help us with our venue search as we wanted to choose our location and date before a planner. She kindly accommodated just a venue search package and told us that she had a long list of venues with redwoods she could share with us. It was only as we got deeper into the process, we realized that that wasn't true (or else she didn't share it with us), and many of the venues that she was recommending to us did not meet our basic criteria which we had stated very clearly.

    Communication was also a challenge as frequently she didn't provide information we were asking for until we pushed multiple times. She said she was providing information as she received it, but we felt very much out of the loop, uncertain on who she had reached out to or not, as she refused to loop us into her conversations despite our request to do so.

    We much preferred working with her colleague Jeanine, and I would have worked with her separately if I could have, but that experience was not enough to incentivize us to continue working with Extraordinary Weddings.

    In the end, Jeanine did help us find and secure our venue, which we likely would not have gotten without her help. However, the process was not a smooth one and we did not feel comfortable moving forward. When we provided the rationale for not contracting her services for our wedding, Lura said she thought she met our needs (despite our statement to the contrary) and clearly was not open to feedback.

    She is a very competent saleswoman, as we were 100% convinced she was our dream planner after our first meeting. The second meeting felt a little pushy but we still jumped in. Sadly, we felt upsold in the end.
  • Stephanie
    Stephanie Sent on 09/07/2023
    1.8 out of 5 rating
    • Quality of service
      2 out of 5 rating
    • Average response time
      2 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      1 out of 5 rating
    • Flexibility
      3 out of 5 rating

    Unfortunate Experience

    Regrettably, my husband and I cannot share a positive experience with Lura from Extraordinary Wedding and Events.

    Our association with Lura began when we hired her services for our June 2020 wedding, which, as we all know, had to be postponed due to the pandemic. Approximately 1.5 months before our rescheduled wedding date, we found ourselves faced with some questionable business practices that ultimately led us to sever ties with her prior to our big day.

    Our initial encounter with Lura took place at a wedding fair in Napa, where she appeared enthusiastic and eager to collaborate with us. As she was also featured on our venue's preferred vendor list, we decided to move forward with her month-of coordination package. However, as time passed, she became increasingly elusive, and her responsiveness to our inquiries noticeably slowed.

    Around the two-month mark before our wedding, we met with Lura at Encore Rentals, an appointment that seemed promising overall. We left feeling optimistic about the partnership. During our meeting, Lura assured us that she would promptly provide us with a contract and pricing details. Unfortunately, when more than a week passed without any communication, I reached out to her for an update. Her response came ten days later, via Aisle planner, revealing that she had received a quote from Encore, including the cost for Encore staff to handle the setup and breakdown of 280 chairs and 11 tables, which totaled $3,298. Her company offered to undertake the same tasks for a mere $1,680. This raised red flags for us, and a closer examination of the actual contract from Encore revealed no specific estimate for setup and breakdown. Upon contacting Encore directly, they confirmed that these services were typically done by Lura and her staff and therefore not included on their contract with her clients. They however were willing to provide us with a new contract specifying the set up and break down cost which was ONLY $855.25! In essence, Lura's quote was an egregious overcharge, about four times the actual Encore cost, and her team's quote was twice as high. While I understand that it's not uncommon for the wedding industry to mark up services, it should always be done with transparency and honesty.

    When we confronted Lura about this issue, her explanation cited personal family matters, recent pricing changes at Encore, and an inadvertent copy-pasting error from another contract. While we empathize with personal challenges, it's crucial to maintain professionalism in business dealings. In the end, my husband and I felt that we could no longer trust that Lura had our best interests in mind and ended our business with her. Sadly, Lura declined to refund any of the pre-paid funds, despite services not being rendered.

    I know I am quite delayed in posting my review, however I feel that my experience is still important for potential clients to know. If you do choose to engage Lura's services, I strongly urge you to scrutinize your contracts and services meticulously. Transparency and integrity in the wedding industry are paramount, and we hope your experience differs from ours.
  • Murphy
    Murphy Sent on 06/05/2022
    1.6 out of 5 rating
    • Quality of service
      1 out of 5 rating
    • Average response time
      1 out of 5 rating
    • Professionalism
      2 out of 5 rating
    • Value
      1 out of 5 rating
    • Flexibility
      3 out of 5 rating

    Disappointment

    ~~TL;DR: This is the review we wish we had seen before we hired Extraordinary Weddings. We did not get to “be the guest at your own wedding”, we did not feel like our event was a priority to them, and in the end we felt like we had to do most of the things we were paying them for, plus double check all of their work. ~~

    We had a difficult time working with Lura and Extraordinary Weddings. Our experience was that when we could get time face-to-face or over the phone, they were helpful and knowledgeable. However, that time was hard-won, and in between those interactions we would go weeks or months with no input from the team, even as we requested updates or advice. When there were issues or mistakes in the contracts, we were frequently the ones to identify them or make the decisions that would resolve them. The result was that we were left feeling like we had to do the majority of our own wedding coordination, with the added challenge of trying to extract clear and concise information through a barrier of rose-tinted optimism and delayed communication. We hired Extraordinary Weddings (“EW”) to do partial planning and coordination for our wedding plus rehearsal dinner coordination. Additionally, we requested a la carte support in planning florals, rentals, and transportation. EW provided us with a license for AislePlanner as our planning tool, and a list of preferred vendors for the various services we would need for the event. Things started to go sideways long before the wedding.

    We met a great florist through Lura, and were assured that EW would arrange a contract for the services we wanted. Unfortunately, that florist had to honor an earlier contract for a pair of weddings that had been covid-posponed onto our date. This is not EW’s fault, but then they never informed us of the conflict. For over two months, we were told that a contract was on the way, until we pressed for more updates and were told that we would not be getting the florist we expected. It’s unclear if EW had been aware of the conflict for some of this time, or had simply failed to put a contract in place until after the postponements, but regardless of the circumstances we were told verbatim “we didn’t want to tell you about the problem until we had a solution in hand”. To her credit, Lura quickly arranged an alternate florist who did a great job. However, it was a recovery that was only necessary because of an earlier communications breakdown.

    As mentioned earlier, we were provided with a seat in the AislePlanner software, an incredibly thorough planning and coordination tool. We made this our central planning tool so that we could work collaboratively with the EW team, and relied on it as the ultimate source of truth for our planning, timeline, and contracts. Just 8 weeks before our event, we discovered that our master packing list had been deleted, along with thirteen months’ worth of location information, setup instructions, and logistics for all of the items. We frantically searched AislePlanner for any information on recovering deleted notes, only to be told that it was likely permanently gone. We spent the night recreating the list in a panic (in Google Drive this time) and wondering what items we had left out. When Lura got back to us the next morning, she told us that she had deleted it because she saw the default template at the top of the note and didn’t check if there was any additional content. She said that this had never happened before, because her clients never had important information in these documents so early (???), and that she would see what she could do. It turned out that we were incredibly lucky, and our note was deleted in a period where AislePlanner was testing an un-delete feature but hadn’t yet announced it, so they were able to restore it. Once again, things ended up okay, but we were needlessly stressed out over a crisis of EW’s making.

    We had requested assistance from EW with planning the shuttles for our guests, and were told that they would help us. We contacted the shuttle companies EW recommended and made plans and reservations on our own, covering every contingency with the intent to cancel the unnecessary vehicles once we had a transportation plan in place. As the transportation picture became clearer, we started to develop plans on our own, and repeatedly asked EW for guidance to make sure that we were making reasonable assumptions, which we never received. In the end, we set the shuttle timing, routes, and quantities all by ourselves, just ahead of the cancellation deadline for our reservations. After the schedule was complete and the deadline was past, EW chimed in simply to tell us that we had done a good job.

    AislePlanner includes an extensive floorplan tool that allows users to plan the furniture, seating arrangements, and general layout of the spaces in their event. EW’s default timeline recommends submitting final layouts to the venue 3-4 weeks before the event, but the layouts were never taken past rudimentary outlines with wildly out-of-scale furniture (the exception to this was the dinner layout, which we had produced ourselves so we could plan our seating chart). In the final week, we had to produce our own layouts for the actual ceremony, the reception space two ways (for cocktails and dancing), and modify the dinner layout after discovering that the space was 24 feet shorter than our schematic had shown. EW attributed the lack of venue information to the venue’s event manager, but she was never invited to be a collaborator on our AislePlanner project and would have had to communicate schematics with Lura through email. Even on the wedding day, we walked the site of our own accord and found that the ceremony space had been set up with the seats pushed so far forward that there would be no space for the wedding party to stand, or the first row to see past them.

    Our rehearsal dinner caterer went on vacation for an extended period, returning just before our event. This was fine, because we had corresponded with them many months before (with Lura CC’d) when we set up the contract, so they knew where to go, what the setup was going to look like, what staffing was necessary, and the other relevant details. EW hadn’t attempted to establish any of this information with the caterer (whose information had been stored in AislePlanner since the contract was signed) until 9 days before the event, so they were greeted by out of office messages.

    We expected EW to do the rehearsal dinner set up, clean up the space, and prep the rentals for pickup the following morning, as this plan was reflected in (1) several emails between us/EW/the venue owner (2) the final timeline that Lura had signed off on, (3) verbal confirmation as such on several occasions. When we showed up to the venue 1.5 hours before the event, almost no setup had been done. Our photographer (!!!) ended up setting the table for Lura instead of capturing photos of our rehearsal (which we would have loved) which started about 20 minutes later than planned. After the setup was completed and the rehearsal was run, Lura left the venue. At the end of the event, we expected to see the EW team as the caterers started packing up, then the bartenders left, and finally it was just us and the wedding party for a full three hours after the scheduled cleanup time. After it became clear that nobody was coming, the wedding party cleaned up the space while the venue owner called Lura to figure out where her team was. The answer was that EW had expected the caterers to do the cleanup and breakdown, and left after setup without confirming this. To her credit, Lura left her home around midnight and drove an hour to personally come stage the rentals for their scheduled pickup, but it was another exceptional save on an unforced error due to poor coordination. She stated later that she did not know why we expected her to do setup/breakdown (despite confirmations as above).

    Any one or even a few of these issues would have been understandable as part of the wedding planning process, but all of them together (along with other lesser problems) left us stressed and disappointed. When we could get Lura to focus on our needs she was quick to bring solutions, but many of the issues only existed in the first place due to failures in communication. By the time we realized the scope of the issue it was too late to find a replacement coordinator, and we were left feeling like we had to constantly perform tasks and double check work that we had paid for EW to do. When things went sideways they were always quick to point the fault elsewhere, and when we expressed our displeasure they were surprised that we considered overseeing communication and logistics to be the responsibility of the coordinator.

    The motto at Extraordinary Weddings is “be a guest at your own wedding”, but you will not. You will be the coordinator, the designer, the planner, and you will have to fight every week for their attention, even on a six-figure event. All of our guests thought the wedding was wonderful, but we had to put so much effort and stress and legwork into the process that we were hyper-aware of every flaw and deviation from a plan that we had largely produced on our own. We had beautiful moments, but our memories of the day will always be colored by stress that led up to it and the knowledge of every gap between the plan and the reality, and that’s something we can never get back.
illustration stars

Are you interested?