Excel Rental Reviews

2 | Pleasant Grove, UT
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2 Reviews for Excel Rental

Recommended by 64%


3.2 out of 5.0
  • Quality of service 3.0
  • Professionalism 2.5
  • Flexibility 4.0
  • Value 3.5
  • Average response time 3.0
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  • C

    Cassidy · Married on 05/26/2017

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      4.0

    We got so much, for not a lot of money, and that's super nice. They also have a lot of different packages online.

    Sent on 03/22/2017
  • A

    Amy · Married on 08/10/2018

    1.6
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      2.0
    • Flexibility:
      3.0
    • Professionalism:
      1.0

    The day of the reception, I had a friend pick up the tables and chairs and linens. As i got out of the sealing ceremony there was a voice mail from the secretary saying she had forgotten to give us the linens leaving us her phone number. All afternoon i tried to very a hold of anyone and left several messages on different lines. Nothing. I never received the linens nor did the try to make it right. The next day as we were returning the items, I was basically told that I hadn't called or left any messages. They only offered a refund on the linens after i asked. On the most important day of my daughter's life, they had poor customer service and lack of concern.

    Sent on 08/14/2018

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