Encore Formals and Bridal Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.6 out of 5 rating
4.6
Very good
33 reviews
Recommended by 91% of couples
-
Quality of service 4.6 out of 5 rating4.6
-
Average response time 4.6 out of 5 rating4.6
-
Professionalism 4.5 out of 5 rating4.5
-
Value 4.5 out of 5 rating4.5
-
Flexibility 4.5 out of 5 rating4.5
+8
User photos
-
Jasmine Sent on 12/01/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing Place to Purchase a Dress
I had an amazing experience with Encore! I found the perfect dress that fit me perfectly and Kathy and Sam made sure everything went smoothly and that my alterations were perfect…I highly recommend! -
Quality of service
-
Ashlee Sent on 11/18/20215 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The best dress!
This was actually my first appointment and the staff was soo helpful and nice! They let me try on as many as I wanted and cheered me on and hyped me up in every dress I put on. They made the whole experience so much fun and so easy :) -
Quality of service
-
Natasha Sent on 01/28/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great experience! Comfortable, Efficient, and Personal
I highly recommend Encore for your bridal shopping needs. I have had a great experience with them. I was concerned about shopping during COVID, and wanted the experience with my closest ladies. Kathy and her team went above and beyond to make sure everyone was comfortable and safe. They have a great selection of dresses at a wide range of prices. She was encouraging as I tried on dresses and offered accessories to make the dress my own. It was a fun and memorable experience! -
Quality of service
-
Julia Sent on 01/03/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The best decision I made
I met Kathy, the owner, at a bridal expo in Cartersville. She was warm, outgoing, and bubbly. She wanted to know everything about my plans and really made me feel like we were friends. This was a huge check in my box. This personality stayed consistent with every visit. Everyone that walked through her doors, she greeted them with warmth and kindness. Kathy was honest but kind when I tried on dresses and allowed me to pick what I wanted. Her staff is just as friendly as she is. I never felt judged for my size or my opinions. They listened to my thoughts and concerns during the whole process. I am so glad I got my dress from them! -
Quality of service
-
Keshawn Sent on 11/25/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Very friendly and beautiful gowns
I went to this location before me and my husband found our venue about a year ago and Mrs. Kathy was so nice and when I went back this month she had the same energy as before. I found my dress and she complimented me on every dress I tried on which made me even more happy to be around her and to pick my dress from her shop. Thank toy Mrs. Kathy for being so helpful and helping me find my dream gown. -
Quality of service
-
Abby Sent on 10/26/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
10/10 Service and Helpfulness
From searching for the dress to buying all my dresses, Kathy and Irma were amazing helping get everything. I adored my Morilee dress and thanks to Irma it fit fantastically. I ordered all 7 of my bridesmaids dresses through her too and she helped pick sizes and shapes to fit everyone! 10/10 -
Quality of service
-
Morganne Sent on 08/04/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great employees
The best customer service I have experienced with a bridal salon! -
Quality of service
-
Lauren Sent on 03/08/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Buying my wedding dress and veil
I was so pleased with the whole staff, especially Mrs. Lorena, who was VERY patient and caring with me to help me find my wedding dress and veil! I said yes to the dress here with their help and am very thankful! -
Quality of service
-
Kayla Sent on 12/19/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Couldn't have asked for a better experience!
I'm not from Georgia, but my family lives there now. So over Thanksgiving break this year, my mom arranged for her, myself, my sisters, and my grandma to visit Encore so I could find my wedding dress. I was skeptical at first because it is a rather small shop, HOWEVER, they have an extremely affordable selection with a lot of different styles (and it's not overwhelming like some places).
When we arrived in the morning, we had the whole place to ourselves, which made the experience even more fun! Jessica and Kathy were extremely helpful, especially since I went in not really knowing what I was looking for. They helped me find my wedding dress style, and even though I had an appointment booked somewhere else (the "say yes to the dress" store), I ended up canceling because I found my DREAM DRESS at Encore!
OVERALL: I would highly recommend to any bride looking for a more personal, private experience. I did not feel pressured at all and was able to take my time and find my perfect dress. They had a nice sitting area for my mom, sisters, and grandma and we had so much fun! They even sent a sweet handwritten card to my house in Texas after I purchased my dress. Overall I loved my experience here - thank you Encore! -
Quality of service
-
Marah Sent on 12/03/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing experience!
The dress selection was amazing, it was honestly so hard to choose just one! Kathy was absolutely wonderful and made the experience so much fun. I found my dream dress and I’m so so so glad I went to Encore! -
Quality of service
-
Adriana Sent on 09/24/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
After trying out five different bridal shops, I was happy to find that Encore blew them all out of the water! After a mixed bag of experiences at bridal shops, I started looking directly at designers’ websites to try and narrow down to the dress I wanted. I fell in love with one from Morilee, but after contacting several dress shops in and around Atlanta, was unable to find anyone who either had it or was willing to order a sample for me to try on—until I came across Kathy at Encore!
She was endlessly positive and patient throughout the process of obtaining the sample from the designer and so encouraging once I met her in the store to try on dresses. She made me, my bridesmaid, and my mom all feel like family. I am so happy to have ordered my dress from Encore and could not recommend Kathy and her colleagues more! They are one of the few places that will go above and beyond for you.
-
Quality of service
-
Chelsi Sent on 08/03/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Kathy was AMAZING!! She is so encouraging and caring. She made me feel very comfortable. I have actually bought 2 dresses from her and she even remembered me from the first dress I bought! Kathy and her team are great! I would defiantly recommend going there for your wedding dress!! -
Quality of service
-
Shannon Sent on 08/02/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had the pleasure of working with Kathy! She was a joy to be around and her energy fit my high energy. Not only that, but she was very helpful throughout the ENTIRE process. As soon as my arms were full of dresses to try on she took them right to the fitting room for me. She even picked a few off the the bridal racks for me to try, and they were the perfect style! Their selection was amazing and with personally having a rather low budget, I was amazed at how many dresses I was able to try on. This was the first place I went to and I fell in love with one of the dresses. Unfortunately, I was unable to purchase THAT night, and I had class the next day. With National Bridal Sale going on I was nervous it wouldn't be there after classes finished the next day. She was a DOLL and came in early the next morning to help be buy my dream dress and also get to my classes on time. There aren't many business owners that will do that for you, and I'm so grateful she did because I was able to say YES to my dream dress under budget!! I never thought that would happen! Not only that, but I found perfect earrings and a veil to go with my dress too. I cannot wait to go back in a few weeks to look at bridesmaids dresses! They have so many colors and so many styles in those too! I truly look forward to spending more time there! Thank you Encore Formals and Bridal! -
Quality of service
-
Kaitlin Sent on 07/01/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Encore Formals and Bridal was the first and only store I went to for my wedding dress. I truly didn’t think I was going to buy a dress on the day I went because it was the first time trying on wedding dresses. Kathy, the owner, is amazing though. Her store has a plethora of wedding dresses so you can really narrow down what you like and don’t like. Kathy made me feel so comfortable. I tried on about 15-20 different dresses. When it came time to chose between 2, she was so helpful in veil selections to see what the overall look would be. I said yes to the dress because I found the most beautiful dress. Kathy’s store is fabulous because she allows you to guide the appointment, is so attentive to what you ask for, and she is the sweetest person! I am so thankful for coming here to buy my dress!!! -
Quality of service
-
Emily Sent on 05/30/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Encore Formals and Bridal is the place to go when looking for your wedding dress! Their staff is incredible! I came in without an appointment just to look, but their sweet staff so graciously helped me try on dresses regardless. I later booked an appointment to make my final decision and am now awaiting the arrival of my dress, which is coming in just 3 months after ordering (so much faster than other places I spoke with)! On top of getting my dress, Encore also offers wedding party attire and dresses for the mothers. They do alterations in house, and have just about everything you need! Be sure to make Encore Formals and Bridal part of your special day! -
Quality of service
-
Sarah Sent on 01/13/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I’m a rather indecisive person so I went to nine wedding dress boutiques before making my decision. Encore stood apart with their caring customer service and their beautiful dresses. The dresses are arranged in a magical manner and the area to try them on is beautiful. The ladies who work there, as well as the owner Kathy, all seemed to know exactly how to best help me. I’m so grateful for my experience at Encore! -
Quality of service
-
K Sent on 12/27/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Overall amazing experience! Ended up getting my wedding dress, rehearsal dinner dress, flower girl dress, bridesmaids’ dresses, and renting the grooms’ tuxes all from Encore! -
Quality of service
-
Courtney Sent on 12/14/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had such an amazing experience at Encore! This was the one and only store I looked for wedding gowns, and I found my dress very quickly! All their dresses are so pretty and the owner, Kathy, was so sweet! She was so helpful, patient, and not pushy! Would recommend this shop to any bride who wants to have a personal, one-on-one experience finding the dress of their dreams!! -
Quality of service
-
Jamie Sent on 10/01/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Before we went to Encore I went to several bridal shops. Every bridal shop I went to did not have many plus sized samples for me try on so every dress was uncomfortable and didn't seem to fit my body type. I began to worry that I would never find a dress in the mermaid style the I liked for my plus sized body. I was delighted when I arrived at Encore and met Lindsay! Lindsay was very professional, friendly and she listened to exactly what I wanted. She brought several dresses for me to try on and literally every dress I tried on could have been the dress. They all were beautiful and they fit me perfectly , they were also in the mermaid style that I requested. I narrowed my choice down to two dresses within my budget and went home to think it over. The following weekend I went in purchased my wedding dress. Lindsay provided the best customer service and made me feel at ease. I would definitely recommend Encore Bridal and Formal to my friends and family. -
Quality of service
-
Sarah Sent on 01/06/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I found my Sophia Tolli dream wedding dress and veil here. This bridal salon gives you the bridal boutique feel and service. The store owner is so attentative and helpful in helping you shop and try on gowns. I also had my alterations done there. I absolutely loved my experience here and definitely would recommend to anyone looking for a bridal gown. So many designers and a large price range. Great shop! -
Quality of service
-
User2354686 Sent on 10/04/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Best customer service. I was able to find the absolute perfect dress that I fell in love with. I came into the store having no idea what I wanted, and completely fell in love with the line that David Tutera produced. It was an absolute pleasure to give my business to such a sweet owner, Kathy. She completely made my wedding spectacular. If you want to find the perfect dress to walk down the aisle to, I would absolutely go to Encore Formals. -
Quality of service
-
Lorna Sent on 09/26/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Kathy made the entire process of finding my wedding gown an amazing experience. I was afraid that I wouldn't be able to find the perfect dress during my first appointment. Kathy had plenty of gowns to choose from and she encouraged me to try on as many dresses as I wanted to. She helped me into every single dress. I couldn't decide between two dresses. Kathy went in the back and came back in the other dress. It made it so easy to compare the two dresses and I was able to confidently make my decision. Kathy made this experience so wonderful for me and I truly felt like a bride. -
Quality of service
-
Dougie Sent on 09/24/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Kathy and Vivian are remarkable women! From trying on my dress all the way through alterations and picking it up before my wedding, they could have not been more helpful, caring, and considerate. I will be a return customer for life simply because I adore these two ladies so much! -
Quality of service
-
Margaret Sent on 06/23/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
From the day I walked into Encore Formals and Bridal I was not treated like a customer but like family. Ms.Kathy and Ms.Vivian provided Excellent service. The Tony Bowl gown I purchased turn many heads during my 20 year wedding renewal and reception on June 14, 2014. Encore formals and bridal has beautiful designer dresses for any occasion and at a reasonable price. Ms. Kathy, Ms.Vivian, and there staff are very helpful in helping you find the perfect wedding dress or cocktail dress. Ms. Vivian provides excellent alteration services even if you did not purchase from Encore. Because Encore gave such awesome service I also rented my grooms suits from them. Jims Tux provided endless colors and more than one Ivory suit design which was great. Encore even provides appointment only service on Mondays, for those who just want a more personal setting to try on your dresses without an audience. I would definitely purchase from Encore Formals and Bridal again. I would like to personally Thank again Ms. Kathy and Ms. Vivian and their staff for their Excellent service. We love You!! Margaret & Cecil Lee -
Quality of service
-
User1543385 Sent on 02/24/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I loved my experience with them. They were so great in helping me figure out what I wanted and picking what I wanted. I cant wait to go back and pick out my moms dress and my bridesmaids dresses. They were so patient and sweet I wish I could do it again and again! -
Quality of service
-
B Moore Sent on 11/05/20214.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Unique Timeless Dresses
I went through a fair share of bridal stores before I finally found Encore. It was the first place where I tried on a dress that I felt could truly stand the test of time. Kathy made us feel so welcome and special from the moment we walked in the door through our alterations appointments. I absolutely loved my dress and my experience with Encore. -
Quality of service
-
Graciela Sent on 05/06/20174.7 out of 5 rating4.7
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 3.5 out of 5 rating3.5
-
Flexibility 5 out of 5 rating5.0
Kathy was so nice, attentive and helpful during the process of getting my wedding dress. I really appreciate her and what she did to make me feel at ease. Thanks again! -
Quality of service
-
Anam Sent on 03/24/20184.5 out of 5 rating4.5
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 5 out of 5 rating5.0
-
Professionalism 3.5 out of 5 rating3.5
-
Value 5 out of 5 rating5.0
-
Flexibility 4.5 out of 5 rating4.5
I just ordered my dress here and from the first phone call, Kathy, the store owner, worked hard to find me the dress in my time frame and budget! She is patient and is happy to answer your questions and make sure you're at ease with your decision. The entire team made me feel like a million bucks and I can't wait to see the final product! -
Quality of service
-
Hannah Sent on 02/22/20174.4 out of 5 rating4.4
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4.5 out of 5 rating4.5
-
Value 4.5 out of 5 rating4.5
-
Flexibility 4 out of 5 rating4.0
Kathy was wonderful! We had looked at multiple bridal shops before this one and I was worn out. We ended up finding "the dress" here pretty fast and they were great about alterations and fittings! -
Quality of service
-
Whitney Sent on 08/26/20184 out of 5 rating4.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 3 out of 5 rating3.0
Walked in not expecting to find my dream dress but I walked out with a beauty. I wore Casablanca style 2304. Courtney has phenomenal and it was her first day!
It is 50% day of and the rest is due in 3 months - which was not explained to me but I also didn’t ask
I had to make smaller payments when finishing paying off my dress for my personal budget which proved to be a little confusing in my opinion when I had to speak with the owner.-
-
-
+4 photos
-
Quality of service
-
Samantha Sent on 11/04/20151.7 out of 5 rating1.7
-
Quality of service 0.5 out of 5 rating0.5
-
Average response time 2 out of 5 rating2.0
-
Professionalism 2 out of 5 rating2.0
-
Value 2 out of 5 rating2.0
-
Flexibility 2 out of 5 rating2.0
I had my first appointment booked with them, and when I walked in they thought the girl who walked in right before me was me, even though she did not have an appointment, I had to wait past my appointment time to be seen, and try on dresses in the smaller dressing rooms. After the first girl left I was moved to the bridal dressing room. I found many beautiful dresses and one that I fell in love with! We bought the dress, took it home with us, ordered a vale, and made an appointment for the fittings. When we came back for the fitting the same thing happened with thinking someone else was me and dealing with them first. (I was on time both times!). They also have lost(sold) the vale we had ordered and they had to order us a new one for the dress pick-up. The price for the alterations given to us on the day of the alterations appt was about $200 higher then what we were quoted when we bought the dress, if my mom did not have a picture of the quote on her phone they would of charged us the new amount. When we went to go pick up the altered dress, she tried to just hand me the dress and I insisted that I try it on, good thing because she FORGOT to put the boning back in the sides of my dress. At that point I had 2 days till my wedding and I was furious. The day of the rehearsal I was able to pick up my dress and vale. I would use them to purchase a dress, because they have a beautiful dress selection but NEVER to alter a dress. -
Quality of service
-
User2100633 Sent on 04/18/20151.2 out of 5 rating1.2
-
Quality of service 1 out of 5 rating1.0
-
Average response time 1 out of 5 rating1.0
-
Professionalism 1 out of 5 rating1.0
-
Value 2 out of 5 rating2.0
-
Flexibility 1 out of 5 rating1.0
Beautiful dress, HORRIBLE customer service. I never heard from them in a timely manner and my alterations cost a fortune (which wouldn't have been an issue IF my dress was done when they promised it would be). Both me and my mom were given constant excuses as to why my wedding dress was not even started on 2 weeks before my wedding, even though I dropped off my dress and paid the $400 alteration fee two months prior to my wedding date. Lots of tears and stress. Although the Sophia Tolli dresses are gorgeous, I would strongly recommend purchasing their gowns at a different location. This was the worst experience ever. -
Quality of service
-
Patricia Sent on 03/07/2016
-
Quality of service 0 out of 5 rating0.0
-
Average response time 0 out of 5 rating0.0
-
Professionalism 0 out of 5 rating0.0
-
Value 0 out of 5 rating0.0
-
Flexibility 0 out of 5 rating0.0
I feel very strongly about my recent purchase from this location, the service that I recieved from KATHY was extremely unproffessional. I purchase a $400.00 Prom dress for my daughter on 1-28-2016 I never once recieved a phone call that my dress was ready for pick up, I called three weeks later to find it was there when picking up we notice the beading was off and agreed to re order the dress, again no phone calls from this place of BUSINESS to tell me dress was ready for pick up. I called about 2 weeks ago and yes it was in but not out of box yet, ok this was a Friday and now they following Tuesday I was told to pick up. I came and the dress was a MESS just out of box on hanger no where close to being pressed, REALLY this is a $400.00 dress paid in full. I was treated as a back seat and KATHY said she would re steam ok should I wait? "YES" then she went to help another customer, REALLY what about steaming my dress !!! anyway came back out same way, I told her this was unacceptable and I would give them 7 days to get the dress steamed or pressed correctly as it should be for a $400.00 price. Well a week and one EXTRA day and I took my daughter to pick up dress final try on I prayed. The customer service never got any better handed her the dress no help trying on NOTHING Kathy just hide in the back. I WILL NEVER SHOP THIS LOCATION OR ENCORE ANYWHERE AGAIN......YOU NEED TO CHECK YOUR EMPLOYEES rude RUDE rude.....VERY POOR CUSTOMER SERVICE !!! -
Quality of service
Are you interested?
Are you interested?