Crystal Tea Room- Finley Catering Reviews

101 | Philadelphia, PA
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101 Reviews for Crystal Tea Room- Finley Catering

Recommended by 98% of couples

4.9 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.9
  • Flexibility 4.9
  • Value 4.9
  • Average response time 4.9



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  • Andrew

    Andrew E. · Married on 07/17/2020

    • Quality of service:
    • Responsiveness:
    • Value:
    • Flexibility:
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    There is no such thing as Non Refundable deposits in absence of a completion of a contractual performance obligation.

    My wife and I were affected by Corona Virus like many couples out there in Philadelphia looking to tie the knot in 2020. Out of all the vendors of our wedding, The Finley’s were by far the most unprofessional. When it became clear the quarantine would encompass our Friday, July 17th wedding date, we were told we could take a Wednesday or Thursday in 2020, but Fri/Sat/Sun in 2020, and any day in 2021 would need to be renegotiated to a higher price. We were told we couldn’t change venues, and under no circumstances could we reduce size/price, and or switch to an outdoor execution of our special day. We had mutually agreed to postpone our wedding, but when Gov Wolf of PA opened up the State in early Summer, The Finley’s tried to force us to have our wedding on its original date/terms and were threatened with legal action if we chose to fully cancel. When Mayor Jim Kenney closed the city down, The Finley’s went dark on us and refused to communicate ignoring all emails, calls, and letters. After 3 months we only received one response from Michelle Finley VP “All deposits are non-refundable at this time.”
    Ultimately we have had to go to court to get any service or response from The Finley’s. From our perspective, these are fair weather business people who have no commitment to your special day and have little understanding of common practice within the entertainment and hospitality industry on how to handle any serious issue that may arise with your wedding.
    In our opinion, during the Corona Virus, the result of the Finleys’ policies have been to take advantage of those less capable of handling their wedding in the midst of a pandemic. Forcing many to switch to weekday weddings at original contract prices, and giving other clients back little or none of their money, while on the other hand receiving relief from the State and accepting roughly $1,300,000 dollars in PPP loans from the Federal Gov Philadelphia Inquirer Jul 6, 2020.
    In summary, we were told we had to pay the same price or higher for something we believed to be far less in value than what we had already paid. To date, we haven’t been shown that the Finleys spent any of our money towards any items related to our wedding, and didn’t just merely pocket our deposits as profit.
    Tomas Finley, President – “Your honor, if we gave them their money back, we would have to give everyone’s money back.” Case Docket SC-20-08-14-3293, Philadelphia Municipal Court Jan 11, 2021

    Sent on 04/15/2021