Chandler's Bakery Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
28 reviews
Recommended by 95% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.8 out of 5 rating4.8
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Value 4.8 out of 5 rating4.8
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Flexibility 4.6 out of 5 rating4.6
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Grace Sent on 06/16/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
best local bakery!
I’ve been told that not as many brides choose Chandler’s for their wedding cake vendor because they don’t have an online order system, but if you’re local to Charlottesville, I highly recommend them for their wedding cakes! We went in person to chat with an employee, who was incredibly helpful, efficient, and fairly priced. We showed an inspiration photo and received plenty of tasting options, and we couldn’t be happier with the result! -
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L. Hagspiel Sent on 04/14/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend!!
I highly recommend choosing Chandler’s for your wedding cake! Sam was very easy to work with and everything turned out exactly as requested! We started with a complementary sampling and then put in our order and sent a photo of our requested design a few weeks before the wedding. We ended up selecting a 3 tiered buttercream cake (and a separate sheet cake) with carrot cake and cream cheese filling, yellow cake with berry filling, and German chocolate with coconut pecan filling. The flavors were incredible and Sam did a beautiful job with the design. Our guests absolutely loved the cake and many of them tried multiple flavors. Thank you Chandler’s and Sam!
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Jill Sent on 07/10/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful, delicious and a good price!
Wow! Our wedding cake was beautiful and so delicious. Our guests said it was the best wedding cake they had ever had! We tasted a variety of cakes from Chandler's but settled on a yellow cake with vanilla buttercream icing and a fudge filling. Also, we priced a number of different cake vendors and Chandler's was by far the cheapest option in Charlottesville, VA. The price is not sacrificed for the taste because it was absolutely scrumptious! -
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Marisa Sent on 04/29/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful wedding cake
My wife and I are not big cake people, so we were a bit apprehensive about having to select a wedding cake. We narrowed it down to a yellow cake with strawberry filling and buttercream, and it turned out delicious! -
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Teri Sent on 04/26/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect cake
Sam was a big help when I was ordering the cake my daughter chose. Yellow cake with strawberry filling and buttercream icing. The cake was absolutely beautiful and it tasted fantastic! I highly recommend this bakery! -
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Ashley Sent on 06/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you have to choose a bakery for your cake. Choose Chandlers. They young lady that handles the wedding cake orders is absolutely amazing! We had a very strange cake request, and it was done no problem. It was fairly priced, and absolutely delicious! -
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Libby Sent on 10/26/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chandler's Bakery is a small, family owned business with customer service and FABULOUS tasting cake. From the initial visit where you pick out what type of cake you'd like to try, to taking home a box of FREE samples, to ordering and scheduling delivery, Chandler's keeps it simple and affordable. People will be talking about how delicious your cake was. This place is a FIND. -
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Katie Sent on 05/03/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cake was incredible, the process was EXTREMELY easy (we barely did anything!), the cake was affordable, and they accommodated all of our needs. We brought in pictures of the design we wanted, and they willingly did it, and they did it beautifully. We also asked for an additional special cake, and they added it on with no problems. Everything was delivered perfectly and on time, and everything was delicious! I highly recommend the buttercream frosting and the pound cake. YUM! -
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User1144668 Sent on 04/22/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful! Our wedding cake tasted just as good as the samples. The cake was beautiful and just as we ordered it. We also got a groom's cake here that was such a hit! They are creative and talented- definitely recommended. -
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Sharon Sent on 04/15/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Tasting method great to help decide on a favorite cake. It was make exactly as the bride described she wanted. It was beautiful and delicious! -
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User1045693 Sent on 12/15/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a short engagement (2 months) and met with numerous bakers in Charlottesville to find our perfect wedding cake. Chandler's was the only bakery to even give us the time of day and was WONDERFUL to work with.
Their prices are far more reasonable than other bakeries in the area and Sam was great to work with.
We got a "to-go" sample of cakes and frostings and it was such a hard decision - everything was delicious!
We ended up with a 3-tiered display cake and a "behind-the-scenes" sheet cake to be able to provide multiple flavors, although they were happy to alternate the layers.
The cake looked amazing and they worked well with our florist who provided flowers a day in advance for the top and sides of the cake. -
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User953533 Sent on 09/30/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sam at Chandler's was great to work with from day one! She was incredibly knowledgable, and a great help to me, since I knew very little about what I wanted at first. I ended up ordering a small wedding cake and a sheet cake to serve to the guests, which saved money and worked out great. The cake was decorated exactly as I envisioned, and was delivered on time. Oh, and it tasted great!! -
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Shannon Sent on 06/02/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cake was beautiful and delicious! They were able to customize each tier and I love that they use buttercream frosting! It was so good. -
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Emily Sent on 04/11/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The service and quality were GREAT!! Numerous guest commented on the yummy the cake was! -
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Erik Sent on 11/01/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very nice to work with, the cake was beautiful and delicious! Fantastic job!!! -
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Melanie Sent on 05/10/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chandler's did an excellent job for our wedding cake! It tasted great, nice and moist, and it looked great too! We only had a vague idea of what we wanted when we stopped in, but they were very helpful- we looked through their extensive book and had sampled tons of cake! Chandler's is very reasonably priced, and I would highly recommend them. -
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Bridget Sent on 04/14/20105 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chandler's was FABULOUS!!!!!!!!!! The cake looked EXACTLY how I wanted and it tasted so very good! It was moist and sweet. They placed the fresh flowers on the cake very beautifully, and all we had to do was show them a picture of what we wanted, and they made it happen. I couldn't be more happy with my experience with Chandlers! Book them for your wedding cake! You won't be disappointed!! -
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Susan Sent on 11/10/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chandler's is the way to go for wedding cakes in Charlottesville. They were reasonably priced, very easy to work with, and the cake was great! We got two boxes full of samples for free, that was a fun week! The cake turned out beautifully. It was decorated exactly like we wanted. We also got a sheet cake for the caterer to cut up in the kitchen and serve so we could feed all of our guests. They were able to adjust the size up until the last week when we had our final headcount. I highly recommend these guys! -
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Janet Sent on 05/30/20114.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chandler's did the cake for my daughter's wedding in April and it was great! They were very helpful when we chose the cake and let us taste several combinations. The cake looked lovely. -
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Maggie Sent on 10/22/20084.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful cake! Wonderful people! They made us a beautiful cake for our big day! GREAT price! Will definitely use them for our next big event! -
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Kaitlin Sent on 09/29/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exactly what we envisioned!
Chandler's Bakery is proof that wedding cakes do not have to be expensive to taste great and feed a large group of people. I was STRUGGLING looking for a bakery that would deliver to our venue in Orange, VA and didn't cost an arm and a leg for both the cake and delivery. When I found Chandler's, it felt like I had hit the secret lottery or something. I was so happy to hear that I didn't need to book 5+ months in advance or spend double my budget. They were super flexible and accommodating.
They don't email, which is a little unusual for anything wedding related and we didn't have an actual contract all parties signed like our other wedding vendors (you just have an order form basically). Everything was over the phone or in person. Sam was AMAZING and so sweet. We don't live in Charlottesville and they let my mom pick up cake from the store to transport to us for a tasting. The day of the wedding, they delivered the cake in a very timely and professional manner. It looked even better than we thought it was going to and it tasted GREAT. I'm so glad we found Chandler's and I highly recommend them! -
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Chrystal Sent on 09/03/20124.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Great value, and my cake was more beautiful than I ever expected! My only complaint was their lack of email communication, but it wasn't a big deal.. otherwise, they were great! -
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Maureen Sent on 05/20/20154.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
I grew up eating Chandler's, so they were my first choice when thinking about wedding cakes. My husband and I shopped around, but returned to Chandler's with my persuasion. We actually had all cupcakes for our wedding; it was more cost effective anywhere we went and easier to get the number we wanted. They have several different options and and no limit on what to order. There were other places we liked, but we went with Chandler's, because their cake was light and fluffy and a good size compared to the heavier dinner we served. Sam was always friendly; I hate talking on the phone, so I just went into the store whenever I had a question. She didn't see to mind. To save money, we had a friend pick up the cupcakes, but they do have a delivery service that was reasonable. -
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Angela Sent on 10/28/20134.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chandler's Bakery created a gorgeous grapevine cake that was delicious and that we were extremely pleased with! Sam was always very positive, friendly, and helpful. We loved their cake tastings also--you call ahead and tell them all of the flavors you want to try, and they prepare and box it all up for you in large pieces. The night we picked up our samples we went home and several family members sat around the table, and we all enjoyed tasting cake! My biggest complaint is that they do not communicate at all via email, which made things a little difficult for me since I live in Alexandria, and wanted to see pictures of the design. Also, the designer did not seem willing to actually draft up a picture of our cake like other bakeries had and was never available to meet with in person, which was frustrating, so I left very specific instructions with Sam for him/her and the cake did turn out beautifully. Despite these fallbacks, I would recommend them to a friend! -
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Jean Sent on 04/23/20124.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
We spent a lot of time going through pictures of wedding cakes at their store. It took us awhile but they were very patient with us. We were very happy with the way our wedding cake looked. It was a beautiful three tier cake with purple accents and icing flowers. Their cake tasted amazing. They do an incredible job at using frosting that looks great and still tastes delicious. We were very impressed that they allow you to choose 8 selections to sample and take home in a box to sample with family. And their tastings are all free! We had fresh fruit on the inside of our cake which was delicious and perfect for a July wedding. We loved that we could pick different fillings for each layer. They delivered our cake to the reception venue. Our guests raved about the cake. It was delicious! -
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Elisa Sent on 09/27/20094.4 out of 5 rating4.4-
Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 3.5 out of 5 rating3.5
If taste is high on your priority list, chandlers is the place for you! Jamie is really helpful and very up front about what they can do, and what she's comfortable trying. They dont do fondant, so fancy fondant flowers cost extra (they have to order them), they can do regular icing roses. THey offer free samples for tastings, so take full advantage! the cake was beautiful and elegant looking. I picked a pretty simple design and then put fresh flowers on after delivery. We had a layer of chocolate with raspberry preserve, and one of vanilla with "bungalow" which is whipped cream, fresh strawberries and fresh bananas. jury is still out on who liked what best, but they were both amazing. -
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Devra Sent on 10/21/20083.8 out of 5 rating3.8
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 3.5 out of 5 rating3.5
The cakes were wonderful. They were moist and not dry. It was a hit among all the guests. We had the grooms cake in the shape of a guitar that looked awesome. There was some miscommunication on the actual design of the wedding cake but the way the bakery interpreted it still came out awesome. We were pleased with it either way. Lastly the driver who was to deliver our cakes was a little late (showed up while we were doing pictures) but he was quick and professional to set up the cakes without making a big scene.
Jamie who is in charge of the cakes is a gem to talk to. She made it easy. And they even allow you to have descent size samples to bring home and decide what you want. That was our favorite part. We had about 7 different varieties because we had no clue what we wanted.
The actual wedding cake was for 70 people and the grooms cake was capable of feeding 120 or so. We only had 40 people so you can imagine the left over cake. It was well enjoyed. Unfortunately since they do make it fresh and with real cream. The cakes didn't keep for a whole week to enjoy. They were too big for the fridge so had to keep them out. We sought them out a year in advance and paid for the cakes a month and a half in advance when you only need to give them a 2 week notice. -
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Danielle Sent on 03/23/20151.9 out of 5 rating1.9
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Quality of service 2 out of 5 rating2.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 2.5 out of 5 rating2.5
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Value 2 out of 5 rating2.0
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Flexibility 0.5 out of 5 rating0.5
I went in and ordered the cake and of course the baker was very professional and made suggestions. I took her suggestions and added to the cake. When I received the cake it was a 2 tier heart shaped cake and was suppose to have a bouquet of roses (ivory with green leaves) in the middle on the top and bottom tier. What I received was the roses around the outside of the cake. Also when they delivered it they did not leave a box big enough for the top tier so I could not freeze it like I was suppose to. We had to cut the top tier in half to fit it in the box. They left 3 boxes and we had to literally chop the cake into pieces to make it fit. The icing was 2 inches thick all the way around hardly any cake. When I called the bakery after the fact I was told it was the decorators discretion to make changes. They had my phone numbers and I was not long distance they could have contacted me. Also when I told her the top tier had to be cut she wanted to argue with me that it fit in the box (no it didn't maybe if it didn't have 2" of icing all the way around it might have). I was not looking for a refund I was looking for an apology and a top tier for me to have for my 1st anniversary. They did put credit for a top tier for my anniversary but it is not the same as having your cake from the wedding. I will not use Chandler's again for any celebrations!!! -
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