Celebrations of the Heart Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
39 reviews
Recommended by 96% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.8 out of 5 rating4.8
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Value 4.7 out of 5 rating4.7
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Flexibility 4.8 out of 5 rating4.8
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User photos
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Rachel Sent on 11/20/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Best Dress and Staff
The staff at Celebrations was so patient and helpful during the dress shopping experience. They helped narrow down styles, and ultimately pick my dress. Hands down, the most frequent compliment I received at our reception was how beautiful my dress was. Thank you so much, ladies!
We also rented our suits through them, and they did a great job of getting us any replacement pieces we needed before the event.-
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Stefanie Sent on 01/31/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stef said yes to a wedding dress!
Consultant was kind, took time with a picky bride (me). Helped me find a beautiful dress! -
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Rosalind Sent on 06/30/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend Celebrations of the Heart
We had a wonderful experience with Celebrations of the Heart. They provided outstanding customer service from the beginning. Their selection of dresses and price range fits every bride's budget. Celebrations of the Heart would be our one and only choice for a wedding dress. -
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Anna Sent on 05/13/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
I went into my apt not expecting to find my dress. First dress I tried on I completely fell in love with. They were even able to get my dress in sooner than I expected! Definitely recommend Celebrations of the heart if you’re around the Manhattan are! -
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Krystal Sent on 04/22/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience
I was nervous about dress shopping being a plus size bride. I had several appointments get canceled due to COVID so when it was time to start looking again I decided to try Celebrations of the Heart first. They listened to what I liked, made my worries of nothing fitting go away, and helped me find the perfect dress. They set up a zoom call so my sister could virtually join, and for that I am forever grateful! I tried on a handful of dresses but the very first dress ended up being the one! I felt so comfortable and beautiful while I was there. They really went above and beyond and I am so grateful this was the store I chose -
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Jordann Sent on 02/25/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Look no further
Finding a gown in the town where our love story started was so important to me and I'm so thankful for Celebrations of the Heart for making that dream a reality.
Andi is truly incredible and took my "I have no idea" vision and magically helped me find a dress that everyone adored and said was "so perfectly me"
From the try-on to shipping it to me overnight in a different state, Celebrations has been there in the most supportive way and I am so thankful to have purchased my beautiful gown from them! -
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Alicia Sent on 08/04/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Surprisingly easy to fall in love
I went to just "look" since it was close to home......well they had such a great selection that they were able to pinpoint exactly what I was looking for, without sacrificing my budget OR timeline (3 months until I do!) Definitely worth shopping here before going anywhere else. -
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Kate Sent on 01/04/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A wedding dress savior
Two weeks before my wedding date, I had a disaster of a wedding dress situation on my hands. I texted the shop and they responded to me immediately, inviting me into the shop the next over lunch to try a specific dress I had in mind. They had contacted the designer and they had a dress in my size ready to ship. They were able to get the dress in-store the next week in time to do a few alternations. I cannot thank this team of ladies enough for making me feel so comfortable and confident on my wedding day. -
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Brianda Sent on 08/02/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love this store!
Melanie and the whole team are amazing! I found my dress, veil, headpiece, jewelry and bridesmaid dresses there! I had 7 bridesmaids and we all lived out of manhattan but they were amazing to work with! Absolutely everyone looked amazing! -
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Taryn Sent on 07/23/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Dream Come True
My mom and I went on a whim to COTH to look for my bridal gown. I wanted to go with my mom first and was not expecting to purchase my dress that day. I had Melanie at the bridal studio and she picked some amazing dresses for me to try on. The last dress she brought to me I wasn’t sold on it but when I put it on, it was my dress! She listened to everything I told her I was envisioning and she found me my perfect dress in less than an hour. Every time I called or stopped in to try my dress on after it came in, I felt like everyone there genuinely cared and knew me personally. It was so fun and I’m so glad this was the first and last store I went to for my dress. Love all of these ladies so much!Read Less -
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Shanoah Sent on 03/19/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Found my Dress and Loved It!
I went to Celebrations of the Heart as my very first bridal appointment with my mother, grandmother, and three of my bridesmaids. I was so happily surprised when they wrote my name on a chalkboard outside, and our attendant was so wonderfully involved and helpful, we couldn’t have asked for better. I found my dress early on, and didn’t need to try on many, but I felt as though they would have worked with me for days if I needed to in order to get me in the right dress! Also, they got it to me in 2 months (I was a little behind on the wedding timeline), and everything was given to me in perfect condition! I saw the staff of CoH at a bridal fair 6 weeks or so after my fitting, and they said hello to me by name! Very personalized service, reasonable prices, and some incredibly sweet staff. Last month, I went to help a friend pick out her dress as a bridesmaid, and she had an equally amazing experience. Celebrations of the Heart will make you feel beautiful, heard, and valuable. Wonderful place. Thank you!-
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Alex Sent on 02/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience
Large variety of dress. Helpful staff. Very flexible and accommodating with appointment times. I love mu dress! -
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Tiffany Sent on 11/11/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous Dresses, Great Customer Service
Highly recommend Celebrations of the Heart. Large selection of high quality but cost affordable dresses, including a great selection of plus sized dresses. The staff was knowledgeable, helpful, kind, and very accomodating. Great customer service!! My dress was beyond compare. I couldn't have received more wonderful comments on my dress and couldn't have picked a better bridal store. -
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Katie Sent on 05/15/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I don't have words for how amazing this shop is! I had some terrible experiences as two other shops (from making rude comments about how my body fit in dresses to selling me over my price range) and this shop changed everything for me. Kyra was honest and kind and helped me find the perfect dress! She showed me a style I didn't even want to look at and it ended up being the dress I bought! I even texted them later when I lost the address to my alterations while I was DRIVING THERE and they responded quickly and helped me! You should feel like a princess during this process, and this shop went above and beyond with their customer service and their friendly help and ended up making me feel like a goddess! -
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Mixie Sent on 03/22/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wedding was in October 2017 I went in with my mother and future mother in law, I had been to another shop and hadn't found anything I particularly cared about. Melanie knew what I wanted better than I did, bless her heart. I had this lovely strapless ball gown on, that had lace and sparkles, but I really wanted something with sleeves, we tried a jacket on top, it looked wrong, we tried a couple more dresses on. Then we put the jacket underneath the dress and WOW, it was the moderate coverage I needed, with the Princess skirt and sparkle that ignites your inner princess. She went through several different options for jackets, but once the right one was on - it was perfect. Then the head piece and veil, it all went together. The jacket only had 3/4 sleeves, I decided I wanted full sleeves, they ordered me more lace and my alterations lady made me brand new sleeves that were perfect. I wanted buttons on the end of the sleeves, so buttons to match the back were ordered also, they found everything I wanted. We searched around for suits for the groom and grooms men, but the best price was right there also, so we rented the guys suits. For some reason we had thought grey top and bottom was too monotonous in color and ordered Black top and grey slacks. We picked them up a day before, and I hated the black top. Call Melanie, and she says "No problem, we can fix it" she had it in early the next day. I don't remember why we decided the black top but the matching colors looked so much better! I had plenty of problems, but my dress and my guys suits were never a problem. I never knew how much I would depend on Melanie, she was fantastic! I still love my dress and I loved my experience. -
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Hannah Sent on 10/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Found the perfect dress for exactly what I had in mind! They were so sweet and great to work with!! -
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Rachael Sent on 05/20/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wow, where do I even begin... Melanie is so amazing and I am so thankful for her and her amazing bridal store. She went above and beyond any of my expectations and I will never be able to thank her enough. I purchased my wedding gown at her store and just recently got the call that it came in. My mom and I drove the 2 hours from Kansas City to go pick it up. From the moment we walked in the door, Melanie greeted us with a smile and made us feel so welcome. Everything was going great with trying on the dress until we started heading back to the fitting room. Somehow a piece of my dress managed to get caught on something and snagged and ripped a piece.even with both Melanie and I holding onto it. Melanie remained calm and extremely professional throughout everything. She reassured me several times to not worry because she would do whatever it took to get my dress fixed. She was able to get me a new dress rush ordered so that it would come in time for my wedding day. She turned a really stressful and terrifying moment into one that made me feel taken care of. I will never be able to say enough good things about Melanie and her staff at Celebrations of the Heart. Thank you from the bottom of my heart for everything you have done for me. I will never forget your generosity and kindness and will always recommend your bridal store!!! -
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Jenna Sent on 02/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything about my experience choosing my wedding gown was made extra special by the staff at Celebrations of the Heart. They have a wide variety of dress options, and my consultant, Melanie helped me figure out what I wanted and what would look best on me. Never thought I would say yes to the dress at my first bridal store appointment, but I did! My Essence of Australia gown was absolutely gorgeous and I received so many compliments on how elegant it was. Could not recommend them more highly. -
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Janessa Sent on 02/03/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't get over how impressed I was with Melanie and her staff. First of all Melanie was able to look at my pintrest page of wedding dresses I liked. She pulled out a few, and it only took 3 tries to find the perfect dress! We also ordered all of the tus through Celebration of the Heart. The guys tried them on the day before. We had a couple things that didn't fit as well as the would have liked, she was able to get the correct sizes in that night and they were all ready and fit perfect for the day of. I would highly suggest Celebration of the Heart ! -
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Cessalie Sent on 02/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absolutely loved Celebrations of the Heart! Abby was so sweet and very helpful! They all made the process of trying on dresses to purchasing accessories very easy and fun! -
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Lesli Sent on 10/17/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
While I did not get my wedding dress here - I sure wish I would have from the start! Instead, I went to KC and got my dress. Came back to Manhattan (where I lived at the time) and took all my 6 bridesmaids in to select different styles of dresses for themselves. The customer service each time I brought a bridesmaid in to try on was phenomenal! Outstanding. Always greeted with a smile and helpful words. They were patient since I had to bring my 6 bridesmaid and 1 Jr. Bridesmaid in all at different times. My wedding dress shop was the exact opposite - if only I had shopped local to start with! You will NOT be disappointed in the selection, the price and the kindness from the owner and employees. -
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User2268461 Sent on 08/12/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were great to work with. We got our tuxedos from them. They were super helpful and even lenient on when we returned them since they aren't open on Tuesdays! Would highly recommend! -
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Courtney Sent on 08/01/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Melanie and her staff at Celebrations of Heart were a dream to work with! I absolutely fell in love with a dress at a bridal show Celebrations of the Heart was a vendor at. The team made sure to write it down and had it waiting for me six months later when I went to try on dresses. I only had to try on three dresses to figure out the first one was "the one", but they were so patient while I made the decision. Melanie helped me customize the dress I feel in love with to fit just the vision I had in mind.
Thank you so much! -
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Nevada Sent on 05/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Celebrations has a great selection of all styles of dresses and the Associates really listen to the brides desires. -
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Lisa Sent on 03/05/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My bridal consultant at Celebrations did an amazing job at finding me the perfect dress. I believe her name was Jenna. I went in not knowing exactly what I wanted and what would look good on my body shape, but as soon as I told her what I didn't want. She picked 3 gowns that she thought would look good on me, and one of them ended up being my wedding dress. She was very good and her job and knew exactly how to handle my indecisiveness. We even bought my bridesmaid's dresses there because we were so pleased with their service! -
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Celia Sent on 12/18/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I purchased my bridal gown and veil here and they were very professional and a pleasure to work with. I highly recommend them. -
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Whitney Sent on 09/16/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a great experience at Celebrations of the Heart! When I was there, I felt like a princess. Every girl dreams of the perfect wedding dress shopping experience and mine there was that for sure. They were conscious of my budget, willing to let me try on anything before my final decision, and most of all just very caring about all aspects of my experience. It gets even better...when I was in my favorite dress, she had me walk toward the main mirror like I was walking down the aisle. It all became more real, and I started crying! I knew then, it was meant to be. It was just like on the TV show "Say Yes to the Dress" she asked me....."So is this your dress?" I replied "Yes it is!" and she then Congratulated me! I officially cannot wait for my big day to get here and to put on the beautiful dress! -
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Stephanie Sent on 04/04/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The ladies at Celebrations are so friendly and helpful, and they don't pressure you. They make dress shopping a great experience. They held my dress for me until my wedding day and cleaned it beforehand- even loaded it into the car for me! I also used them for a bridesmaid dress (for someone out of town) and they were helpful and accommodating to her needs. The seamstress that they use on-site is also wonderful- she did all the alterations I asked for and never made me feel like I was being overly crazy about something. -
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Brittany Sent on 06/11/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter had purchased her gown in KC, even though the gown shop offered a discount on the bridesmaid dresses, Celebrations had a much better value for the same dresses. When we looked at the bridal gowns, we saw many of the same we had in KC and at a much better price. The other impressive thing is that they stay up to date with styles that have been discontinued. Wouldn't it be a shame if a bride fell in love with a gown, only to find it wasn't available any longer. Great job, great value, great service. -
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Coila Sent on 10/04/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Marissa and Melanie were more than willing to give advice when asked. They also were always very helpful, gave you space and time to think about decisions and help give ideas about veils that would work with the dress. End the end it was up to you but I trusted there suggestions and loved the dress!! -
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Lynette Sent on 03/10/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I purchased my wedding dress, bridesmaid dresses, and tuxes from Celebrations, they are so easy to work with and are extremely helpful. They always remember you when you come in and treat everyone with the utmost respect. I really enjoyed working with them.
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Jessica Sent on 01/29/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I went to a couple of other places first because I knew Celebrations dresses started on the high end of my budget. I'm glad I did go, though, because they had a lot of beautiful dresses and great customer service. I did end up spending a little more than I originally budgeted, but I'm still glad I did. They also offered me some options for add ons to make the dress exactly what I wanted. -
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User1977897 Sent on 02/03/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The people at Celebrations of the Heart were very friendly and helped me find my dream dress. It was a little over the budget I was hoping to spend, but they threw in a storage and steaming package for free! -
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Morgan Sent on 08/01/20154.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
I loved my dress! The consultant at Celebrations was nice and helpful. She listened to what I thought I wanted and even let me try that on, and when it wasn't what I expected she helped me find that perfect dress. I went into dress shopping figuring I would resell the dress afterwards, but after everything was said and done I can't even imagine reselling, I'm hoping to pass it down or make it into a quilt. My now husband said I was gorgeous in the dress. I couldn't have asked for a better experience, and it wasn't stressful! -
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Kimberly Sent on 10/28/20084.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Celebrations of the Heart gives you a very personal feel when you come to their store for bridal needs. We purchased my wedding dress & rented all of the tuxes through them. The people that we encountered while working with them were kind & understanding on many levels. The sales people allowed you to give your input. I adored the small-town feel of this store, & was thrilled they carried the brands I could not find elsewhere. Everyone asked where I got my dress & I was happy to tell them it was Celebrations of the Heart! -
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Elizabeth Sent on 05/11/20084.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Purchased both the bridesmaid dresses and tuxes for the wedding here. They had a lot of styles to choose from and the cost was more than comparable to other places in the area. The staff was really helpful and I did not have any issues. Would definitely recommend them. -
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Sydney Sent on 09/27/20164 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
We got our menswear here and have no complaints. Everything looked great. Although I ended up finding my dress elsewhere, the fitting experience at Celebrations of the Heart was by far the best. They have great service and really know how to help you narrow down your interests and find what you're looking for. -
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User2168008 Sent on 06/07/20153.6 out of 5 rating3.6
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Quality of service 3.5 out of 5 rating3.5
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Average response time 3.5 out of 5 rating3.5
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Professionalism 3.5 out of 5 rating3.5
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
My bridesmaids and I enjoyed our experience with this store. We were able to find a dress that we all liked from the selection at the store. Sizing and ordering was easy and the consultants were helpful. -
Quality of service
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Jessica Sent on 05/03/20161.2 out of 5 rating1.2-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 2 out of 5 rating2.0
I made an appointment for bridesmaid dresses and walked into the store on time and prepared. The website was not easy to navigate so I printed off several pictures of styles that I liked to use as a reference so I could show the consultants what I was interested in. When we were greeted I explained that to the lady who walked in, and told her I know that these aren't their dresses but just style references. She said not a problem, smiled, and said that she would be right back.
She came back followed by another lady who proceeded to lecture me and said, "You need to understand that we don't have these dresses. And all you have to do is click the link on our website to see what WE have". I was absolutely floored with her rudeness and I didn't appreciate being treated like I didn't know how to use a website.
For the rest of our "appointment" we pretty much were on our own. There was another group trying on dresses about the same time and between the two groups we were sitting in the fitting area pretty snug (and there were only 3 in my group including myself). A large group walked in with out an appointment and asked if they could try on dresses. The consultants said of course and ushered them into the fitting area, making it incredibly tight. I stood up and took one step forward to see my maid of honor in a dress and take a picture of her, and one of the other customers who just walked, in picked up my purse and moved it so her friend could take my seat. I turned around and shot her a look of death and she put my purse back where it was and apologized.
I realize the the store couldn't have done anything about their rude customers, but as they should have told them not at this time and asked them to make an appointment... Just like they asked me and I'm sure most of their other brides.
The whole experience was absolutely horrid. The consultants were not helpful and the one in particular was incredibly rude. -
Quality of service
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