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Catering Reserved Reviews

Catering Reserved

Catering Reserved

Springfield, VA
4.8 out of 5 rating, 50 reviews
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Reviews

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    4.8 out of 5 rating
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  • Amanda
    Amanda Sent on 09/24/2024
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    One word: delicious

    Catering Reserved handled my whole wedding beautifully.

    Let's chat about the most important part...the food. I would give them 5 stars for their food alone. We all know wedding food is pretty mediocre, but the amount of people who have gone out of their way to talk about the food at my wedding is crazy. Everyone has said it was the best food they've had at any wedding so far!

    Other than the food, I would give the whole team a 5 star review as well. I was working primarily with Betsy who was phenomenal. She made sure I had everything thought through which I really really appreciated. The staff who showed up to my event were extremely professional, kind, attentive, and so many more wonderful adjectives.

    In terms of cost, Catering Reserved was right in my sweet spot, which was somewhat constricted. So given my budget and the fact that I received amazing service and delicious food, I would book them again and again.

    My Food Choices:
    Strolling Apps: Fig and Goat cheese flatbread, Crab Cakes, and Tenderloin Crostini

    Stationed Apps: Fruit Display, Antipasto Display

    Salad: Cesar (Which I loved that the dressing came on the side)

    Buffet: Beef Bourguignon, Chicken Piccata (My personal fav), Grilled Salmon, Farmer's Market Risotto, Mashed Potatoes (with loaded toppings on the side), Roasted Veggies, and dinner rolls
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    Jade Sent on 03/08/2024
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    Great Experience

    We had the pleasure of working with Dianna at Catering Reserved. From the day we met Dianna and tasted Catering Reserved food, we knew we were going to choose this catering company for our wedding. Dianna was very helpful and informative and was not trying to push us to purchase anything outside of what we wanted for our day. The food and desserts were great and we even chose to have the donut wall, which was a HUGE hit at our wedding. We also had a great time picking out plate settings and linens from the rental company they work with. Overall a really great experience with Catering Reserved and Dianna. Thank you Dianna!
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  • Allison
    Allison Sent on 12/12/2023
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    Great Experience for Small Reception!

    Catering Reserved did an amazing job for our small October wedding dinner reception! We had a small space to work with and they handled the logistics and set-up with ease. The set-up was elegant, the passed appetizers and plated dinners were delicious! The service was impeccable, no one was wanting for anything the whole time. They cleaned up after and left the place in great shape. We also ordered late night snacks and breakfast casseroles to heat up the following day for brunch. They were all wonderful. And since I did not have a day-of coordinator, it helped that catering team was so organized! Highly recommend!
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    Nicole Sent on 09/27/2023
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    Incredible!

    Catering Reserved is an incredible company. During the planning process, they were always so quick to respond, and easy to work with. On our wedding day they worked so hard to ensure our day was perfect and they succeeded! Each and every staff member was so kind and continuously checked up on my husband and I to make sure we had everything we needed. 10/10 would recommend!
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    Kevin Sent on 11/22/2022
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    Catering Reserved was Amazing!

    Catering Reserved was absolutely amazing! We hired them for my daughter's wedding and the food was delicious and the staff was wonderful and professional. We tried several catering companies before making our final decision, and once we tried Catering Reserved, the decision was an easy one. The appetizers were great, and the main meals (filet mignon and chicken) were unbelievable. All of our guests just raved about the food. I can't say enough about Catering Reserved.
  • Anna
    Anna Sent on 11/16/2022
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    Absolutely Wonderful!

    Loved my experience with Catering Reserved! The variety of food was what stood out to me initially. They're also flexible and will work with you on your unique wedding/event. The owner was always responsive and answered all of my questions throughout the planning process. Of course the food was delicious! The staff were all amazing as well. I received multiple comments from my guests about how much they loved the staff. Great menu variety, delicious food, awesome staff. overall amazing experience.
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    Allie Sent on 11/15/2022
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    Best wedding caterer

    Catering Reserved provided the best service and food I've ever had at a wedding. They have a very professional and kind staff. Dianna is extremely communicative, kind, and flexible. I had friends even comment that we had the best bar ever!
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    Dawn Sent on 03/23/2022
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    My Son's Wedding

    My son was just married on March 18th. Catering Reserved catered the wedding. The food was beyond amazing. Guests raved about quality and quantity from main meal, appetizers, cheese tray and pretzels. Your staff was amazing, kind, professional and just so on it! The bartenders were so personable and on the ball. Words don't express how much we appreciated working with Dianna and her team.
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    Caitlin Sent on 11/02/2021
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    Guests Loved Dinner + Dessert!

    Dianna at Catering Reserved is a Godsend! We found ourselves without a caterer ~3 months before our wedding and Dianna was able to schedule us in for a tasting at very short notice. The food options were great! They were also very willing to change around menu items and think creatively about adding specific drinks or desserts. We had a lot of issues leading up to our wedding, but Catering Reserved was able to be VERY flexible with us - even attending two different final walkthru's of our wedding venue, one of which was only a week before the wedding. 1000% recommend this vendor to anyone in the VA/DC area!!
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    Andrea Sent on 06/17/2021
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    The Best Caterer and an Amazing Experience!

    From the very beginning, they were fantastic to deal, with. They came up with a menu that perfectly fit our tastes. Once they showed up, we didn't have to worry about a thing. The staff was phenomenal, going above and beyond what we had asked for, from setting out the desserts, to serving the bride and groom, to putting all the leftovers in storage containers and putting it away for us. They cleaned up everything and put it away so that, we didn't have to worry about it. We would use this caterer at any and every event in the future. The food was mouthwatering. The orzo was perfectly cooked. The salmon was juicy and also perfectly cooked. The beef was tender and delicious. Everything was fresh made with high quality ingredients. Don't even waste your time looking for another caterer. These people are it!
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    Ryan Sent on 05/23/2021
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    Creative & Professional

    We lost our initial caterer last minute due to COVID and it must have been kismet that we found Catering Reserved so quickly after because, “WOW!” Dianna and her team worked thoughtfully and flawlessly to help us develop a menu for our cocktail hour and wedding reception. The passed hors d’ouevres were a hit, especially the miniature Korean pork tacos. Their food was very creative and did not feel passe at all (that Mac and Cheese was phenomenal). Their staff was very professional & courteous. They made sure everyone did not go home hungry, packing our leftovers and making sure the pregnant bridesmaid at our wedding got an extra bit of Mac and cheese to take home. They were great to work with and highly recommend their services to anyone looking for a caterer
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    Carole Sent on 04/14/2021
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    Top Notch All the Way

    Catering Reserved made our daughter’s wedding absolutely perfect! The food was fabulous, the service was stellar, and attention to detail was amazing!

    The bride & groom said they would not have changed a single thing about their day. We just cannot thank Dianna and her crew enough for making it all happen.

    We were able to fully enjoy our day and be present in the moment because we didn’t have to worry about a thing. We knew everything was in good hands.

    I cannot recommend Catering Reserved highly enough!
  • Mary-Kate
    Mary-Kate Sent on 12/22/2020
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    Amazing food, amazing staff!

    Catering Reserved is the real deal when it comes to event catering. They were recommended to us through our venue, Sweeney Barn, and they exceeded expectations in all areas! They provided all of our food and rentals, as well as food and beverage service. The staff members were so friendly and worked so hard to give us the most amazing cocktail hour and reception. We had a barbeque buffet that people are still talking about! I'd recommend them to anyone looking for a full-service catering company.
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    Lauren Sent on 12/09/2020
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    Amazing from start to finish!

    Catering Reserved was recommended to us by our venue. From the first phone conversation with Dianna to the completion of our daughter's wedding last weekend, we knew we made the right decision to use them as our caterer. When Virginia went to a 25 person maximum, their flexibility, responsiveness, and compassion was put into action. Not all vendors responded the same way. When our daughter changed venues 2 weeks before her wedding date, Dianna made a special trip out there to evaluate the space. Fast forward to the reception, we were wowed by the beauty and precision of the set up, the professionalism of the staff, the excellence of the presentation and quality of the food, and the help with cleanup. Hard to imagine, but the food at the reception was even better than at the tasting. In other words, we cannot say enough, nor show enough gratitude, to the outstanding service we received. Do not hesitate to use Catering Reserved.
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    Geraldine Sent on 11/23/2020
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    Amazing food and service

    Not only did catering reserved DELICIOUS food for our wedding last Saturday, but they were so flexible on all the million changes we had to do due to COVID-19. We postpone the marriage once, downsize the wedding twice and change our mind regarding food like a hundred times and Vivian was always so receptive about our changes. Catering reserved made our dream wedding come true even during the pandemic.
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    J Appel Sent on 11/16/2020
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    Scrumptious food

    Catering reserved was amazing to work with. They provided amazing food, appropriate labor and great suggestions for tables, linens , etc. They definitely went above and beyond to make our daughter’s wedding memorable for all the attendee’s. We would definitely use them again.
  • Kirstan
    Kirstan Sent on 10/19/2020
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    The Best Food Service I've Ever Experienced

    My husband & I are so happy we chose Catering Reserved to cater our wedding! Dianna fused an American and Indian menu that blew us and our guests away. She was incredibly helpful with table setups and covid compliance, and her staff was very friendly. My favorite part is that Dianna made sure we were fed during the frenzy of our wedding. Thank you for everything!
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    Melissa Sent on 10/10/2020
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    Perfect Caterer

    Dianna was such a pleasure to work with. She was very responsive and clear with all of the information. She was so helpful along the way and helped us with options at the walkthrough when we had to make changes due to covid. The reception was beautiful! The tables looked so nice with the finishing touches. She made sure we were taken care of. We also got many compliments on the food! Everything was covid compliant and safe. We had a friend who has a bakery, make all of our desserts and Catering Reserved set it all up and made it look so nice! We were very pleased with everything. The food tastes great, the set up is so classy, and you get tear down with trash removal all for a reasonable price! Nothing more you can ask for! Highly recommend Catering Reserved for not just a wedding but any larger gathering!
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    Mary Sent on 10/05/2020
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    Great food at a great value!

    When looking for catering for our wedding, we found Catering Reserved to be the best value with a great variety of options. Not only this, but the food tasted great too -- as approved by many of our guests' comments throughout the evening! Also, Vivian was great throughout the whole process, especially given the changes we had to make with guest count because of the current situation. On time, professional, and efficient through the whole night!
  • Ashleigh
    Ashleigh Sent on 06/23/2020
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    Nothing short of amazing

    Dianna really made our experience with Catering Reserved so easy. She created a family style dinner option for our reception with high quality food options.She was there to answer any questions that I had and provide her expertise to help us save money as well. The food was delicious and the service the company provided our guests were exceptional. I would highly recommend this company for a reception!
  • Khadeeja
    Khadeeja Sent on 04/04/2020
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    Respectful, professional and flexible

    We had a lot of last minute changes we needed to make to our menu and Dianna was beyond helpful and understanding. From the testing all the way to our wedding day, she never hesitated to go the extra mile and make sure everything was exactly the way my husband and I wanted it to be. The China looked very high quality, the napkins and table setting were gorgeous and the food was amazing! I had no complaints.
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    Matthew Sent on 11/17/2019
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    Amazing Experience

    Vivian and her team did an amazing job with our wedding. Vivian had great familiarity with our venue at Top of the Town, and was so flexible with requests we made about dietary restrictions. We received a lot of compliments at our reception on the food, and also on how smoothly the catering team handled everything! We were so happy we booked Catering Reserved for our reception!
    P.s. the edamame dumplings are the bomb.
  • Allison
    Allison Sent on 11/07/2019
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    Yummy food, excellent service!

    Catering Reserved were the prime caterer for my wedding this past weekend. The FOOD was absolutely amazing! Given that we had to postpone our wedding 2 times, we have a great sense of community with our vendors and felt 100% taken care of the entire time . This was the BEST night of my husband and I's lives and we thank a LARGE part of that to the AMAZING FOOD!! The staff was incredibly accommodating and made sure I always had something to nibble or sip on. Many of our guests exclaimed that it was some of the best food they've ever had at any wedding!
  • Denisha
    Denisha Sent on 10/27/2019
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    Took great care of us!

    Catering Reserved really came through on the day of our wedding. We knew from our tasting that their food was going to be amazing (and our guests most certainly agreed as well!), but the service we received during our reception was incredible. The Catering Reserved staff made all the difference; we can say with confidence that booking with them was a solid decision. People always warn couples that you won't be able to eat at the wedding or be able to enjoy your food, but we have quite the opposite to say for our wedding! Catering Reserved took great care of us--they made plates for us ahead of time, we had enough time to eat, and they made sure our glasses were *never* empty the entire night. The event manager on the day-of even sought us out while we were doing our photo sessions just to ask if we wanted drinks or food! We were blown away and so grateful by their service--we were able to enjoy our reception and food because of them!
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    Elizabeth Sent on 08/23/2019
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    Delicious Brunch Buffet

    Absolutely loved catering reserved brunch menu! I’ve never actually used a catering company before so when we had our tasting I was blown away! I was expecting it to be super basic and bland and taste like resort food or like any buffet restaurant food. I was so impressed with all the flavors. It was well seasoned and fresh and just over all delicious I couldn’t wait for our guest to have it at our wedding. I’ve been to weddings before where the food taste average and looks boring. I was super proud to hear everyone loved the food and happy to see some going back for seconds! I think I even heard someone had 3 omelettes!!! Couldn’t have been happier with our selections and Dianna was super responsive and helpful with all the my questions and changes! Thank you to the team!
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    Sahar Sent on 08/22/2019
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    Thank you for an unforgettable evening!

    Vivian was the mastermind behind my daughter's wedding. We reached out to her to provide catering services because we had wanted ethnic food for my daughter's wedding, that did not include catering. From day one, she laid the groundwork for a perfect evening; from the services provided and scheduling to pricing and materials. She was knowledgeable about everything and a superb help.

    Maritza, the catering manager, was beyond amazing; she was caring, had all the details, was regularly in contact with me and so much more! I could not have asked for a better assistant during that evening. She made everything so easy for me, took care of every detail, everything I asked her to do, and beyond so I could more readily enjoy my daughter's wedding.
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    Susan Sent on 07/01/2019
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    Excellent Catering Service!

    Catering Reserved recently catered our wedding and they were wonderful! We had the opportunity to go to a private tasting as well as an Open House and that helped us make our meal selections--they have a large variety of delicious food that will delight any palette! They were responsive through emails during the planning period, helped us finalize our sit down meal, and also were able to cater to some of our guests food allergy needs. I would highly recommend them to friends and family!
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    Lauren Sent on 06/19/2019
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    Flawless Catering Team

    I recently hired Catering Reserved for my wedding on June 1, 2019. I went to several other catering companies for tastings, however, I was ultimately won over by Dianna at Catering Reserved. I could tell right away that she was very organized, professional, and that I could trust her. I'm so glad I made the right decision. Dianna was very responsive and communicated so well with my other vendors. She stayed at the wedding to make sure everything went smoothly. The rest of the staff was also equally great. Apart for the amazing service, I got so many compliments on how delicious the food was. If you're looking for a caterer, I highly recommend them.
  • Laura
    Laura Sent on 05/28/2019
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    Incredible food and service!

    When we first met with Dianna at Catering Reserved, we knew their service would be a great fit for our wedding! We are not your traditional "plated dinner", "seating chart", bride and groom, and they not only respected our wishes, but embraced them (You wouldn't believe how many caterers tried to force us the other way)! We heard compliments all night about how great the food was, but more importantly, the service! Dianna, Maritza and her staff worked so hard to make our day special. They even served the wedding party during formal pictures while the rest of our guests enjoyed cocktail hour - so thoughtful! From the crab cake hors d'oeuvres to the slider station, we were so pleased with how everything turned out! Dianna and her team are awesome!!
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    Kathryn Sent on 05/20/2019
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    Still drooling!

    If I am being honest here, I barely ate at my wedding. May have been the nerves or the tight dress. But we did have a tasting a few months out, and the food was sooo good!

    Our guests loved the food. We got three passed hors d’oeuvres (crab cake, mini beef Wellington, vegan zucchini wrap) at the cocktail hour, two entrees at a buffet with mashed potatoes and roasted veggies on the side, and a plated salad. The entrees we got were beef short rib, which you don’t need a knife because it fell off the bone, and seafood pasta. The seafood pasta was a huge hit, with my brothers in law and many other guests going back for massive second helpings. Our vegetarians and vegans were given special plates at no extra cost and they loved their plates too.

    We also had a late night snack- soft pretzels and beer cheese. This was not something our caterer offered, but they figured out how to make it for us and displayed our beautifully on our own handmade pretzel hook stand. We brought our own ice cream with cups and spoons, which they scooped for us as well.

    Staff was very courteous. Working with Dianna was so easy. My husband and I were served at our table and did not have to go to the buffet or bar if we did not want to.

    Honestly I have nothing negative to say here. Everything was great!
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    Shannon Sent on 04/18/2019
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    Amazing food, service, and quality!!

    I was actually a recent wedding guest, but it was such an exceptional experience I wanted to write a review. The food served was: cheese presentation, bbq meatballs, macaroni and cheese martini bar, veggie presentation and dinner was beef cuts in a brown sauce, some sort of crusted chicken in a white sauce, spinach/fruit salad, fresh green beans, and red skin mashed potatos I believe. Everything from start to finish was beyond my expectations. The ingredients were fresh, the presentation was pefection, and every bite was enjoyable until the last. The macaroni n cheese martini bar was a huge hit!!! Thank you for such a wonderful evening, I can tell just based on your service/quality you have an exceptional team of chefs, designers (for both presentation and setup), planners, sales team, etc and every one else behind the scenes. Wonderful company, keep up the great work!!!
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    Kim R. Sent on 03/29/2019
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    Catering Reserved

    It was amazing and fit the time of day perfect!
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    Sarah Sent on 03/27/2019
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    Amazing Food!

    Vivian and Diana were a pleasure to work with! They made the entire process seamless! All of our guests raved about the food and said it was the best wedding food they have ever had. I can't recommend Catering Reserve enough!
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    Kasi Sent on 01/08/2019
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    Highly Recommend!

    My husband and I met Vivian when we had our first venue visit. We booked a tasting with her shortly after and booked Catering Reserved the day of our tasting. I feel like wedding food is always hit or miss and ours was definitely a hit. The food was wonderful! Almost every guest complimented our caterer and said the food/service was great… and we agree. Vivian was very accommodating – even with last minute requests - and was able to do everything I asked. We’re very happy with our decision to use Catering Reserved and highly recommend Vivian and her team.
  • J
    Jennifer Sent on 09/16/2018
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    Dianna and her team at Catering Reserved were excellent, and I would highly recommend them for your wedding! Catering Reserved delivered a high-quality meal at an amazing price, and the team was very accommodating/easy to work with.

    Dianna was so helpful walking through different menu and linen options. She was very flexible when we would make a change or request new services. Her prices were so reasonable that I was initially skeptical - how could Catering Reserved provide such a high level of service for what seemed like half the price of other local caterers?
    But on the day of the wedding, everything was executed exactly as planned. All the food was delicious, and we got several compliments from guests. Throughout the reception, Dianna's team made sure that my husband and I had everything we needed - whether it was another serving of our favorite appetizer or a refreshed drink. They accommodated extremely last minute changes (like two guests showing up who hadn't RSVP'd!) with professionalism and grace. Again, thank you to Dianna and her team for everything! I would highly recommend Catering Reserved!
  • V
    Veronica Sent on 07/12/2018
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    Catering Reserved was absolutely wonderful. I thought our entire wedding was perfect, but we got far more compliments on the food than anything else. So many people told us that it was the best wedding foo they have ever had. Dianna and Beth helped me design a crowd pleasing and delicious menu, including a stir fry station, pasta station, and a carving station with a mashed potato bar. The catering supervisor, Maritza, took amazing care of my husband and I as well as our wedding party. We had water and champagne served to us right after the ceremony, and Maritza brought my husband and I plate after plate from the stations during dinner so we didn't have to even go up to the stations ourselves. The entire staff was so professional and cheerful, despite all of the grueling work they had to do (our venue was very spread out, had a giant hill, and it was almost 100 degrees out!). Dianna and Beth were extremely accommodating to all of my requests- including my last minute linen selections ;) The sales team has a serious eye for designing a beautiful table and event- top notch talent for sure. If you are reading this review and are skeptical of hiring a relatively new company with only a handful of reviews, put your worries away! I could not imagine anyone doing a better job on my wedding catering than Catering Reserved!
  • K
    Kris Sent on 06/19/2018
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    Vivian and the staff were great to work with. On time, polite, helped moved the event along. The most important was the food was delicious. Several friends asked for contact info for the company! We are still enjoying the packaged leftovers! I loved the steak and potatoes! Thank you!
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    Kristen Sent on 05/23/2018
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    I cannot say enough about Catering Reserved and working with Dianna Gilbert. Her team catered our wedding on May 5th at Top of the Town. We had a buffet style dinner for 110 people that included a carving station of flank steak with chimichurri sauce along with a chicken and vegetarian option. People could not stop talking about the food and the decor. Also, I gave Dianna a rather complicated set of instructions for our bar and our desserts, which we brought in ourselves, and her team pulled it off flawlessly. Since I was planning my wedding by myself, I wanted someone who was responsive and flexible, and Dianna and her team are just that. Their pricing beats anything in DC that I looked at, and she is just a wonderful person to work with. I recommend Catering Reserved on the highest possible terms.
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    Michael Sent on 03/11/2018
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    We love Vivian - and she made the event fantastic! We could not have gotten through this without her!
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    Peter Sent on 01/28/2018
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    Vivian and the Catering Reserved team went out of their way to make our wedding very special - including customizing the menu with off-the-menu choices! One particular food item was very important to us and, even though they didn't offer it, Vivian still found a way to include it - and it was a huge hit! Vivian is a wonderful person who truly cares about making an event special. She and her team certainly did for us. We are very grateful to all of the effort they put in - and the results, of course!
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    Betty Sent on 12/06/2017
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    Awesome experience, I highly recommend this vendor
  • J
    Jen Sent on 11/24/2017
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    In planning our wedding from the beginning through the end, we were so pleased to have worked with Dianna Gilbert, from Catering Reserved. Dianna has a wealth of experience, and we are so grateful that we chose Catering Reserved for so many reasons. From the quality of the food at our reception to the professionalism of the company itself, we were so impressed and have no regrets!! Thanks so much Dianna!!
  • Courtney
    Courtney Sent on 06/02/2022
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    Great food at a great price

    Dianna and her team made out wedding day wonderful! With my husband being in the military, we did not get to come up for a tasting. Dianna did a fabulous job communicating with us, answering questions, and helping us choose a menu that matched our vision. Dianna also helped set a timeline and made sure that all of the table decorations were set to make my ideal vision. The food was absolutely delicious and great portion sizes. We received many compliments about the buffet, mac and cheese martinis, and crab dip. Lastly, catering reserved did an excellent job making sure that myself and husband had enough food. They brought us down appetizers while we were getting our pictures taken and made sure to serve us first so we had plenty of time to eat. I highly recommend this company to anyone in search on a wedding day caterer!
  • Michelle
    Michelle Sent on 10/12/2020
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    Incredible

    Catering reserved provided the most amazing food and service. We had so many people say that this was the best food they’ve ever had a wedding. Food was hot and delicious. Vivian was very attentive and made the process so easy! Everything from the linens, the staff, to the food was top notch!
  • R
    Rachel Sent on 08/31/2020
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    Great Food

    Catering Reserved provided amazing food on our wedding day, The staff was responsive and very professional. Everyone enjoyed the food and there was plenty of it.
  • Cheyenne
    Cheyenne Sent on 09/09/2024
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    Delicious food but some issues

    The food that we had was so delicious! Many of our guest told us how much they loved our wedding food. We were so excited to have leftovers to take home with us lol. The tasting was very easy and Betsy was very kind. There were some slight issues, though. The first one was that my younger sister was given a salad with nuts in it, despite us telling the vendor that she is definitely allergic to all tree nuts. The second issue is there were several guest who were not given any Silverware and my bridesmaids had to find extra. I thankfully was not aware of this during the wedding, but it did not feel good to be told that later. Overall, I would recommend them to others as o think the allergy issue was the fault of the wedding planner not having place cards in the tables. Get the Mac and cheese, you won’t regret it!
  • Tameka
    Tameka Sent on 12/18/2019
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    Tasty Food and Considerate Staff

    The food was amazing and all leftovers were packed away for us to enjoy later. Also, Beth checked in on me while I was getting ready for the ceremony and provided me with refreshments to help ease stress. After the wedding, I got lots of compliments about how polite and thoughtful the catering staff were, especially from a few folks whose food got brought to them because they had small children. The whole team was lovely and a pleasure to work with. During the reception, my husband and I were checked in on regularly - everyone was well-fed and pleased with the service. I would highly recommend!!
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    Alan Sent on 01/30/2023
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    Embarrassed

    We used Catering Reserved for our wedding in Oct 2022 and were not pleased with our service.

    We were informed, after the fact, that we had run out of both entree options before our last table had been called to approach the buffet. This left us with a full table, our two event coordinators, the DJ, and catering reserve's wait staff being short 20+ meals.

    We were only informed of the lack of food after a guest had mentioned it during the wedding and I had to ask the event supervisor directly. I was told that the shortage of food was predicted while food was still being served based and when staff reached out to catering reserved, the staff were informed that nothing was said or done about it and we were not even notified.

    If we would have known, we would've at least made an attempt to order a few pizzas or something so that our guests and event staff had something to eat after working for multiple hours or consuming alcohol in the case of our guests. Instead, we were left embarrassed that we couldn't feed our loved ones at our wedding and helpless that the opportunity to mitigate the situation was taken from us before we had the chance to.

    We would really like to know what happened and why this situation was handled the way that it was. Was the buffet supposed to be served/portioned by staff? If not, were staff supposed to say anything to guests or let people know that x amount should be taken per serving? Has this happened at an event before and how was this handled? Was the event understaffed at 10 people? Is there some reason that nobody was informed that this was going to happen until it was too late?

    We reached out to our contact at catering reserved directly after the wedding and one of the owners assured my wife that they would make things right however we have been ignored ever since.

    Aside from the shortage and communication from catering reserved, I would like to say that the linens and china were exemplary, the staff was very courteous and professional and the food that some of our guests received was held in high regard.
  • W
    William Sent on 07/30/2018
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    First off let me say I was not hiring them for a wedding but, I think I need to share this becasue if they do this over a smaller event, and if you have to cance a wedding, I feel you will be out a whole lot more. Hopefully, I can prevent that.

    I had high hopes but, the subcontractors I hired had put a damper on my event by not completeing their work on time; I had to cancel. I spoke with Dianna Gilbert and her words were "we can use your deposit for a future date", so I agreed. I then asked "what do I do if I cant find a date to have it?" she said "just call back and they will process the refund." Fair enough, sounded good. BUT, she lied!!! And, is now avoiding my calls. According to the contract if you cancel WITHIN 48 hours, catering reserved can keep 50% of your refund, that makes sense. However, when I reluctantly had to cancel, it was over eight days in advance (a whole week prior to the event). Therfore, I should get a refund, as per THE CONTRACT; its in writting. They have since been avoiding my calls, how do I know that? I called from a different number and guess what, they answered. I was told they would get back to me, and again now no response. I have even emailed them several times and left messages. I would not recommend this company to anyone as they have no integrety and are very unprofessional. I can't speak about the food, but it did look like it was going to be amazing. But, now to contact BBB, and probably a lawyer.
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