Bridgestone Cleaners Reviews

Reviews

• Anna Sent on 01/06/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0

  Pablo is an extremely talented tailor!

  Pablo is an extremely talented tailor, and is generally lovely to deal with. I had a very complex job for him, a floor length sleeved sequin dress that had to be tailored by hand and he did an absolutely beautiful job. He also squeezed me in for a last minute hem to another dress that I need in a few days time. Truly would recommend him to anyone I know. He has raw talent, an amazing eye and I feel very lucky to have found him! Will recommend to all my friends.

  Pablo is an extremely talented tailor, and is generally lovely to deal with. I had a very complex job for him, a floor length sleeved sequin dress that had to be tailored by hand and he did an absolutely beautiful job. He also squeezed me in for a last minute hem to another dress that I need in a few days time. Truly would recommend him to anyone I know. He has raw talent, an amazing eye and I feel very lucky to have found him! Will recommend to all my friends.

  Bridgestone Cleaners's reply:

  Thank you so much for these amazing review Anna. We appreciate you taking the time to spread the word to the entire community it goes a long way.. We hope to see you soon.
  Ola.
• Shara Sent on 08/16/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  If you’re looking for a sign to work with Bridgestone Cleaners, this is it!

  I can’t tell you how Ola and the team have helped decrease my wedding stress. Their professionalism, expertise, and expediency are just top-notch – there’s a reason why they are the best around.
  
  I sent an inquiry on the Bridgestone Cleaners website because I had a new - but vintage - wedding dress. I asked if they could clean it and how much time it would take because I had to get it altered first. Ola CALLED me immediately and said not only could they clean the dress, they could alter it too! He was also friendly and courteous and made me feel comfortable trusting them with this very important garment. As brides know, deciding where to get your wedding dress altered can be a stressful (and expensive) decision, but I read the reviews and was impressed by all the feedback.
  
  Finally, I got to the DUMBO location and can confirm that the reviews were accurate. The venue is clean, the staff was helpful, and Pablo, the tailor, is A MAGICIAN! Not only did he finish my dress alteration sooner than expected, but he also got it to fit me perfectly on the FIRST TRY. I thought there’d be a least two fittings. Nope, just one and done. Also, the dress was cleaned beautifully, and it looks good as new!
  
  Another impressive thing about Bridgestone Cleaners is the communication. They regularly send you a text with the links to payment, online tracking, or overall updates. It made me feel at ease and taken care of – and isn’t that the type of support we need from vendors during wedding season? I am now waiting for my dress to be delivered to my residence (they do that too!), and I can’t wait to work with them again to preserve the dress after the wedding or to just stop by there for regular tailoring or cleaning services. Thank you, Bridgestone Team!

  I can’t tell you how Ola and the team have helped decrease my wedding stress. Their professionalism, expertise, and expediency are just top-notch – there’s a reason why they are the best around.
  
  I sent an inquiry on the Bridgestone Cleaners website because I had a new - but vintage - wedding dress. I asked if they could clean it and how much time it would take because I had to get it altered first. Ola CALLED me immediately and said not only could they clean the dress, they could alter it too! He was also friendly and courteous and made me feel comfortable trusting them with this very important garment. As brides know, deciding where to get your wedding dress altered can be a stressful (and expensive) decision, but I read the reviews and was impressed by all the feedback.
  
  Finally, I got to the DUMBO location and can confirm that the reviews were accurate. The venue is clean, the staff was helpful, and Pablo, the tailor, is A MAGICIAN! Not only did he finish my dress alteration sooner than expected, but he also got it to fit me perfectly on the FIRST TRY. I thought there’d be a least two fittings. Nope, just one and done. Also, the dress was cleaned beautifully, and it looks good as new!
  
  Another impressive thing about Bridgestone Cleaners is the communication. They regularly send you a text with the links to payment, online tracking, or overall updates. It made me feel at ease and taken care of – and isn’t that the type of support we need from vendors during wedding season? I am now waiting for my dress to be delivered to my residence (they do that too!), and I can’t wait to work with them again to preserve the dress after the wedding or to just stop by there for regular tailoring or cleaning services. Thank you, Bridgestone Team!

  Bridgestone Cleaners's reply:

  Thanks Shara it feel so great reading this wonderful review. We so much appreciate the time and efforts you put into writing this kind words and helping our small business it goes a long way, Servicing clients like you as been a joy to us. Once again thank you again. Ola.
• Taylor Sent on 07/23/2022
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0

  Ola at Bridgestone Cleaners SAVED my wedding dress!

  After a fantastic wedding day, I was looking for a reputable business to clean my Monique L'huillier designer wedding gown. I was nervous about the state of the dress due to the rain on the day and the stains I had acquired. Stains included dirt and water marks all along the bottom of the dress/train from dragging on the rainy New York streets, accidental pasta stains from dinner, what seemed to be bird stains (lol) from the steps of the NYPL, and movement in and out of vehicles.
  
  I researched online and came across Bridgestone Cleaners, conveniently located in DUMBO, Brooklyn. I was impressed with their reviews and how high the business was ranked. I called to inquire about cleaning services and was introduced to Ola, the Gown Preservation specialist. From the minute I inquired, Ola was prompt with his responses, professional, helpful, and courteous. I knew that my dress was in great hands and decided to proceed.
  
  Fast forward to after the cleaning and...WOW! Like a whole new dress! I couldn't believe my eyes. No dirt. No stains AT ALL. Just a pristine wedding gown!
  
  Since I had decided to go ahead with preservation as well, I wanted to see the dress before they boxed it up. Ola took care in presenting my dress and putting my mind at ease. Let me just say, I am one HAPPY BRIDE. I truly thought I had damaged my dress forever, but rest assured with Bridgestone Cleaners' 40 years in the business, you are in wonderful hands! They will take ultra care with your precious garment.
  
  Thank you OIa and team for your professionalism, courtesy, and A+ service. Will be recommending to all future brides.

  After a fantastic wedding day, I was looking for a reputable business to clean my Monique L'huillier designer wedding gown. I was nervous about the state of the dress due to the rain on the day and the stains I had acquired. Stains included dirt and water marks all along the bottom of the dress/train from dragging on the rainy New York streets, accidental pasta stains from dinner, what seemed to be bird stains (lol) from the steps of the NYPL, and movement in and out of vehicles.
  
  I researched online and came across Bridgestone Cleaners, conveniently located in DUMBO, Brooklyn. I was impressed with their reviews and how high the business was ranked. I called to inquire about cleaning services and was introduced to Ola, the Gown Preservation specialist. From the minute I inquired, Ola was prompt with his responses, professional, helpful, and courteous. I knew that my dress was in great hands and decided to proceed.
  
  Fast forward to after the cleaning and...WOW! Like a whole new dress! I couldn't believe my eyes. No dirt. No stains AT ALL. Just a pristine wedding gown!
  
  Since I had decided to go ahead with preservation as well, I wanted to see the dress before they boxed it up. Ola took care in presenting my dress and putting my mind at ease. Let me just say, I am one HAPPY BRIDE. I truly thought I had damaged my dress forever, but rest assured with Bridgestone Cleaners' 40 years in the business, you are in wonderful hands! They will take ultra care with your precious garment.
  
  Thank you OIa and team for your professionalism, courtesy, and A+ service. Will be recommending to all future brides.

  Bridgestone Cleaners's reply:

  Thank you so much Taylor for this amazing review words can't explain how much this means to Bridgestone Team. We are extremely delighted thank you so much for spreading the word. We hope to see you soon.
  Ola.
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• Jen G. Sent on 08/15/2022
  4 out of 5 rating

  4.0
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    4.0
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    4.0
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    4.0
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    4.0
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    4.0

  Easy Process - Great Results

  Working with the team was efficient and easy, I received my dress back in a bit over a month and delivery was easy.

  Working with the team was efficient and easy, I received my dress back in a bit over a month and delivery was easy.

  Bridgestone Cleaners's reply:

  Thank you so much for the taking your time post a review we really appreciate it and hope to see you again.
  Ola.
• Helen B. Sent on 03/03/2024
  1 out of 5 rating

  1.0
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    1.0
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    1.0
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  Expensive and disappointing

  I would not recommend Bridgestone. The company's lack of communication and the incomplete cleaning of my wedding gown left me disappointed.
  
  I dropped off the gown in late 2023, and had arranged for the gown to be returned by the end of January 2024, as I was moving out of state in early Feb. The end of January came and went. When I called to check on the status of the cleaning, they didn't have an update, but assured me I would get a call and email back once their manager was back in the office. That didn't happen. I called again the day after, and was told this time that the wedding gown specialist was out of town, but that I'd get a call back on the following day once they returned. Again, no call back. I called a third time, basically pleading for some kind of information as the clock was ticking before my move — and FINALLY received a call back the day after that, confirming that the gown would be ready later that week.
  
  Upon receiving the gown, I noticed that makeup stains remained on the bodice. So, I asked to be reimbursed because the cleaning was incomplete. They said they'd take a look at the pictures, and let me know what could be done. Three days later, they called me back, offering to take the gown back and clean up the stains. But by this point, I had already moved out of state.They refused to provide any kind of reimbursement.
  
  Now, I am left having paid full price for a dress that is still stained. The experience was a headache from start to finish.

  I would not recommend Bridgestone. The company's lack of communication and the incomplete cleaning of my wedding gown left me disappointed.
  
  I dropped off the gown in late 2023, and had arranged for the gown to be returned by the end of January 2024, as I was moving out of state in early Feb. The end of January came and went. When I called to check on the status of the cleaning, they didn't have an update, but assured me I would get a call and email back once their manager was back in the office. That didn't happen. I called again the day after, and was told this time that the wedding gown specialist was out of town, but that I'd get a call back on the following day once they returned. Again, no call back. I called a third time, basically pleading for some kind of information as the clock was ticking before my move — and FINALLY received a call back the day after that, confirming that the gown would be ready later that week.
  
  Upon receiving the gown, I noticed that makeup stains remained on the bodice. So, I asked to be reimbursed because the cleaning was incomplete. They said they'd take a look at the pictures, and let me know what could be done. Three days later, they called me back, offering to take the gown back and clean up the stains. But by this point, I had already moved out of state.They refused to provide any kind of reimbursement.
  
  Now, I am left having paid full price for a dress that is still stained. The experience was a headache from start to finish.

  Bridgestone Cleaners's reply:

  posted 03/03/2024 by Helen B (updated 03/06/2024 )
  My wedding gown returned mostly clean, except for a few makeup stains. The manager reached out afterward, and was able to provide a partial refund. I appreciate that they were so quick and helpful with rectifying the mistake