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Benevo Events Reviews

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Reviews

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    Alexa Sent on 04/16/2023
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    BEST Wedding Planning Team in the World, Seriously.

    Benevo Events (formerly ACH Events) was 100% the best wedding planning service I could have engaged for my Jan 2023 wedding. Their team is impeccable - especially Mikayla Springer - and they went far above & beyond to make sure we had the best day in the history of the universe! From managing vendors to onsite day-of-coordination and everything in between, I truly couldn't have done it without them. Their pricing is affordable and flexible, too. I can't imagine using any other service for planning my wedding. You're missing out if you don't work with this team!
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    Andrius Sent on 04/11/2023
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    Mikayla was PERFECT!

    Working with Mikayla as our wedding planner was the greatest decision my wife and I ever made. Mikayla gave us a tremendous peace of mind since day one of meeting her in what is always a very stressful planning process. She far exceeded our expectations in every way, and took the lead on everything possible, making it very comforting that our big day was well on schedule from catering to attire to music to decorations to the venue, etc. Mikayla is tremendously reliable, as she made herself available to us any time of the day when we had questions or concerns. Mikayla is responsible and has an incredible passion and confidence in what she does. My wife and I will recommend her any chance we get, and we even made a great friend along the way! Thank you Mikayla!!
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    Are you interested?

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    Hannah Sent on 01/06/2023
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    Riley was incredible!! Highly recommend!!

    I worked with Riley as a behind the scenes content creator for my wedding and she was absolutely INCREDIBLE. She captured all the beautiful video and photo behind the scenes footage- even captured some moments my photographer and videographers missed. She was on it at all times and so beyond professional! And to top it off she was so incredibly kind and generous and wonderful to work with! I woke up the day after my wedding and had hundreds of photos and videos to look at and reminisce on the night. She even created a beautiful montage of my husband and I to music that made us both cry happy tears!! Thank you thank you Riley!!! Highly highly recommend hiring her for your wedding! Best decision we made hiring her for our wedding!!! Don’t think twice, hire this amazing woman! Thanks again Riley!
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    Kimberly Sent on 11/16/2022
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    ACH Events helped make our wedding perfect!

    I can't say enough good things about Abbie and the ACH Events team! These ladies are AMAZING. I hired Abbie as our coordinator and she was always there for me when I needed her. From the first moment my now husband and I met her, we instantly felt comfortable and at ease with every decision she helped us make. From helping a young toddler get down the aisle on time to navigating through freezing temperatures, Abbie made it all happen. ACH Events, you're the reason why our wedding went absolutely PERFECT! So perfect! Thank you so much!!!
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    Angela Sent on 11/11/2022
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    Dream Colorado Wedding

    There just aren’t enough descriptive words to express my gratitude to Mikayla and ACH Events for helping us with nearly every aspect of planning my daughter’s dream “destination” Colorado wedding. Caitlin and her husband Matt live in Australia. I’m in Austin and the wedding was in Breckenridge, a place I know well, but finding vendors from scratch was a daunting task. At our very first lunch meeting, Mikayla and Abbie were on it! Over the next weeks and months, they researched, interviewed, and found vendors that met Caitlin’s vision perfectly and were comfortably within my budget.

    Needless to say, the weekend was perfect. Mikayla was amazing to work with - again. My youngest daughter Lauren and I worked with ACH just 14 months earlier for a Lakeway Resort wedding. The day, specifically the Colorado mountain weather, threw some surprises at us. Mikayla was prepared, funny, calm and I even got her on the dance floor with me for a moment of joy and laughter. Mikayla also helped us manage two one-year-olds, babysitting and their transportation. The fact that I’ve used Mikayla and ACH Events twice says it all. They are the best - Fun to work with, professional, smart & creative!!!
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    Jordyn Sent on 09/26/2022
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    Ach events & mikayla make it happen

    The ACH Events team DELIVERS. I feel very lucky to have had Mikayla's support & creative input in bringing to life the vision and hopes my husband and I had for our wedding in June of this year. She brings fresh & creative ideas, attacks challenges head on with quick problem solving & has an extensive network of vendors that made planning an out of town wedding a breeze. Our wedding simply would not have been the same without her work. What I am most appreciative of though, is the level of care that she took throughout the planning process and the wedding weekend. The ACH Events team is relational and personable & I feel as though I got to plan my wedding alongside a longtime friend. Mikayla & the ACH Events team truly seek to create events that prioritize the must-haves and key moments for their clients and their guests. With their input, I was able to be present & soak in all of those moments Mikayla & ACH Events helped create. 11/10 recommend ACH Events - I cannot speak highly enough of this team!
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    Alex Sent on 09/02/2022
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    Best wedding decision i ever made

    Our venue owner recommended Abbie and the moment we talked with her we knew she was the perfect fit for us! My only complaint is with myself for not having hired their team for all of our wedding events. The ACH team was soooo INCREDIBLE! Our family and even friends made so many comments of how awesome the ladies in black running around were the day of the wedding! And Abbie saved the day many times leading up to the wedding too! It was such a wonderful day thanks to their team, needless to say wedding planning is overwhelming but once we started to work with Abbie it was the fun experience movies paint it out to be!

    I could not recommend them enough, their communication and professionalism is everything you could want for your wedding and their thoughtfulness and kindness is well beyond what you could ever imagine!
    Abbie - thank you sooo much for the french fries out on the dance floor along with so many memories we will truly never forget!
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    Franchesca Sent on 06/11/2022
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    10/10 Recommend ACH Events and Mikayla!!

    Mikayla was our planner and I truly could not have Imagined our day without her! She was there leading up to the big day, and was great about answering all my questions and putting my mind at ease. On the big day she was super helpful and allowed us to truly enjoy the evening. From greeting us after the ceremony with our favorite drinks, to checking In and making sure we're having the best time, and being there through It all. I even had a few people ask if we knew her before, she was that personable and helpful! My maid of honor Is getting married next year and said she was on the fence about hiring a day of coordinator, but before cocktail hour was even over, I heard her chatting with Mikayla about how she will absolutely be hiring one (maybe ACH events will be heading to CO for hers!). Overall, I couldn't image our day without her!! 10/10 recommend!
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    Apryl Sent on 05/19/2022
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    Best Experience!

    Abbie is just pure amazing! She has been helping me coordinate my wedding since 2018! I am a Covid bride. I have rescheduled my wedding 3 times and finally had it in April! Abbie made sure all my ducks in a row each time there was a reschedule. She knows her stuff when it comes to weddings and when you have a thought in mind she can take that thought to the next level. I am forever grateful of the friendship I have with Abbie and forever grateful for ACH Events being there with me since day one! If you need a wedding coordinator, Abbie and her team are the ones to have!
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    Camille Sent on 05/19/2022
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    Best decision I made!

    I couldn’t have done it without Abbie and her team! They were amazing and Our day was everything we wanted and more thanks to them! Hire ACH Events!!! You won’t regret it!
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    Sherry Sent on 04/26/2022
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    Best decision we made!

    Connecting with ACH was the best decision that I made in my wedding planning process. We had no idea what we were doing and were crazy to think we could plan it all without the help from experts which ACH is! By the end of our first call, I felt such a feeling of relief knowing that we had direction and a solid plan. We worked with Mikayla, and it was the best experience! I can't imagine how everything would have happened without her. She checked in with us to make sure we were on track hiring our vendors and gently nudged us when we were chronically behind on hiring vendors. As the wedding date approached, she confirmed and checked in with the vendors for us and she was available for all our crazy questions. The vendor recommendations she made were also spot on for our vision. Everyone we selected from her list was perfect! The day of the wedding I was able to chill and enjoy getting ready with my friends without worrying about anything thanks to Mikayla and Makenzie. I felt zero stress knowing that if there were any issues, I would never have to worry about them. If we needed anything or had questions they were there immediately. They were also consistently checking in to make sure we were doing good the entire day. She kept us on schedule, was on top of every detail, and super fun to work with. Everything went exactly as planned thanks to her and her team. I truly felt like she cared so much about making sure we had the best day and I’m so thankful that she was there to make our wedding perfect!
  • Jacqueline
    Jacqueline Sent on 04/14/2022
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    Loves of my life 10/10

    Mikayla is a literal angel from above. She was there for us throughout our entire wedding planning process. She took our vision and made it real, and she honestly felt more like a friend than a vendor. The entire ACH team made our day so special and it ran SO smoothly. Mikayla was flexible, consistent, and always had the best ideas for how to make our dream day come to life while still staying in budget. Mikayla was always willing to pitch in with whatever we needed, she has the greatest connections and was so happy to make introductions for us for any vendors we needed to book. The tools that ACH gave us truly kept us organized and made sure we thought about all of the details that go in to a successful wedding. All of our wedding party loved Mikayla and her team. If there were any issues on the day of the wedding, they did a great job handling them because we didn’t hear about a thing!! Mikayla truly went above and beyond to make sure our day was perfect and I can’t say enough good things about our experience with ACH Events. We would book them one million more times, we are so so SO thankful for this team!!!
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    Justine Sent on 02/22/2022
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    Amazing, highly recommend!

    I worked with Mikayla from ACH events and she was amazing! My first conversation with Mikayla was how you shouldn’t have to spend $100,000 on your wedding day (unless that’s something you want), we wanted a small intimate wedding (
  • Sam
    Samantha Sent on 10/05/2021
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    Perfection!

    This review is long because the Abbie Cole Hillis Events team absolutely crush it! We used Abbie's services for wedding planning as well as the florals for our wedding day. Melissa was our planner since day one and she was amazing throughout the whole process (2 years in the making - Covid bride/groom over here). I can't say enough good things about Melissa, she's responsive, compassionate, and was super helpful especially during such a difficult time to plan a wedding. She really saw what we were wanting out of our wedding and made it happen! Abbie did our florals and they were better than I could've imagined! Her choice in textures of dried and live florals as well as the colors were the exact vibe I was going for. I also have to give a shoutout to Mikayla because she was a huge help on the day of as well! Seriously got the best team for our big day and we were shocked at how beautiful and perfect our wedding day was. Extra grateful to have found these lovely ladies!
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    Sherri Sent on 05/29/2021
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    Hire Abbie & Her Team ASAP!!!!!

    I cannot say enough positive things about ACH Events. Hiring Abbie from ACH Events to be our wedding coordinator was the best decision ever—she was awesome! Abbie and her team were top-notch. Communication was easy, and her vendor recommendations were all amazing…literally every single one of them!! Not only did she help with the timeline, logistics, and ideas, but we also hired her to do our flowers! I was truly blown away with her floral creations. Hiring her saved us a ton of time, money, and stress. I would hire ACH Events 10x over! Everyone at our wedding was very impressed with her and her two assistants, Hannah, and Mikayla. She is the one who gave us the names of our caterers, cake bakery, DJ, Live entertainment, and more—each of which were complimented repeatedly. I can’t believe how wonderful our wedding day was. It was a dream come true! Hire ACH events, and I promise you yours will be just as magical. Abbie is a rock star!!
  • Layne
    Layne Sent on 04/20/2021
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    The Best Wedding Planner in Austin!

    Abbie and the ACH Events team were wonderful to work with! I was a bride that thought I could do it all on my own, and I am SO grateful that I didn’t. My only wish is that I found ACH Events sooner. Everything about our wedding from set up to tear down ran perfectly and I didn’t have to worry about any of it. I can’t recommend them enough!
  • Jessica
    Jessica Sent on 02/28/2021
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    Abbie is a rockstar

    Abbie is a genuine rockstar and I do not know how I would have made it through the wedding planning process without her! From start to finish, she was there to answer all of my questions, offer advice, read through contracts, coordinate with vendors and so on. Her profound knowledge of the industry is invaluable and you will want her in your corner. Let me tell you, she has your back no matter what and she will do whatever it takes! It is also worth mentioning that COVID hit in the middle of our planning process and Abbie was there every step of the way to help us navigate through the craziness, giving us consistent industry updates and even hosted group zoom calls with her brides to answer our questions. A true pro, especially when faced with so much uncertainty. Because of her I was so at ease and relaxed on my wedding day (and the days leading up to it) because I knew she had everything under control. And it was the most perfect day thanks to her! I was so grateful to have Abbie by my side through this process and cannot recommend her enough!
  • Lauren
    Lauren Sent on 01/26/2021
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    Highly Recommend a Month-of Coordinator!

    I love to plan, but I am a busy graduate student who does not have a lot of spare time. I hired Abbie for month-of coordination, which was perfect. I needed someone I could transfer everything to at the one month mark and someone I could trust with the day’s details. This was especially important as a largely DIY bride because there were many little moving parts, and I wanted to be able to enjoy my day. Abbie was always available for little questions and was super helpful in finding vendors and providing tips/advice. She is thorough and flexible, as she was able to troubleshoot solutions on an unexpectedly cold and windy day. If you need someone supportive, dependable, hard-working, and organized, Abbie is the coordinator for you!
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    Jamie Sent on 11/04/2020
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    Must have!

    I have so many incredible things to say about Abbie and her team at ACH Events. Abbie handled LITERALLY every aspect of our wedding. Planning, design, florals, scheduling, life coaching, encouragement, my sanity…. The list goes on. I cannot even say how many of our guests came up to us and our families saying how amazing and on top of it Abbie was. Truly, she is the only reason we were able to go through with our wedding (covid bride here) and she exceeded any and all expectations that we had. I also want to mention that I was on a budget for our wedding and she was worth EVERY SINGLE PENNY- plus some. You are in the best hands possible with ACH!
  • Lauren
    Lauren Sent on 05/04/2020
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    Hire Abbie Now!

    Whether you’ve just started the planning process amid all the COVID craziness or your a few months deep and not sure what to do next CALL ABBIE!! We recently had to postpone our June 2020 wedding to June 2021 and Abbie has been an absolute lifesaver! She always has the most up to date information impacting the wedding/event world and proactively updates me and all her other brides. I literally have not had to reach out to her once because she has been so on top of posting video updates, sending emails and just calling to check in on me. Abbie was a huge help when it came to working with our vendors to postpone and I can honestly say if it weren’t for her it would not have worked out even half as good as it did. I’m so thankful we decided to hire Abbie, based on her efforts during this difficult time I know our wedding day will be managed flawlessly!
  • Caitlyn
    Caitlyn Sent on 12/06/2019
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    Best Coordinator EVER!

    I loved working with Abbie not only on my wedding day, but in the months leading up to the wedding. She was so patient and answered all my (and my mothers) many questions. You cant go wrong hiring Abbie to be your girl on the most important day of your life! She won't let you down! Her and Melissa decorated the ceremony space in the chapel and it took my breath away! Thank you so much!
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    Annie Sent on 12/02/2019
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    Best coordinators ever!

    Abbie and her team are the absolute best!! Melissa was our coordinator and, along with her assistant Sierra, made everything run so smoothly the day of our wedding. This team truly went above and beyond. They incorporated personal touches and special moments, like sunset photos during dinner and a last dance as our guests were getting ready for send-off, so that we could share a few moments together without taking away from our time celebrating with our family and friends. While I could go on for hours about how wonderful and professional they are, I think the highest compliment I can give is that Melissa and Sierra (and Abbie) aren't just wedding coordinators, they now feel like dear friends. We could not recommend them more highly and are so thankful for all of their hard work!
  • Liz
    Liz Sent on 09/22/2019
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    Awesome to work with!

    ACH Events were the absolute best to work with. My fiancé and I went into our first meeting with a few ideas of our own and a general flow of how we wanted things to go, but we also had some gaping holes that we had no idea how to fill. Abbie understood our vision and was able to help us make decisions we had been putting off. She offered suggestions for a few vendors that we ended up LOVING. At our final meeting, I came in feeling a tad anxious about how much was left to do and left feeling like everything was taken care of. In general, I am a planner and wouldn’t have hired someone if my venue hadn’t required it, but I am SO glad that they did. Abbie’s expertise and knowledge of the wedding industry was something that was so valuable to us and saved me so much time and frustration. The day of was a breeze - hands down the best day of my life, and a lot of that was due to the thoughtful planning of ACH Events.
  • Andrea
    Andrea Sent on 08/15/2019
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    She made our day possible!

    Abbie and her staff were professional, organized, always responded promptly to calls, emails, texts! She was an amazing coordinator! Couldn't have done it without her!
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    Monique Sent on 05/22/2019
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    Best wedding planner!

    Cannot say enough good things about Abbie Cole Hillis. Planning our daughter's Boho style wedding reception at a very "Austin" venue, Gather - Monroe, was so fun but a bit overwhelming and stressful to pull it all together. When all the stars aligned and led me to Abbie everything clicked. She organized us, had exceptional ideas and advice, and paid attention to every detail to make the evening a huge success. She had a personal collection of vases and decor available, sparkler collection, and even had a person on her team who did the most gorgeous and reasonable flower arrangements for the reception. Her knowledge of the venue and vendors in the area was so helpful; we couldn't have done it without Abbie! I would highly recommend her to anyone planning an event or wedding.
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    Lyndsie Sent on 05/13/2019
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    Best Wedding Team, Hands down!

    Mark and I want to give a BIG Thank you to Abbie, Hannah and Melissa !! Our wedding would have never happened with out yalls hard work and support that you showed Mark and I! Our wedding was absolutely everything and more! We are truely blessed to have had y’all by our side every step of the way!! I’m so glad that we had found someone that I know and can trust to put so much in such strong hands to take care of all the things us brides and grooms stress about! Every detail and running around did not go unseen! Thanks for putting up with with me! Y’all are Wedding God’s!!!
    Thank y’all again!
    I would highly recommend this team for your wedding, hands down! 10 stars!
    Love ya, Abbie!!
  • Jessica
    Jessica Sent on 05/08/2019
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    Amazing service from ACH Events

    Hiring Abbie was one of the best decisions we made in regards to planning our wedding. Not only did she work hard for us on our wedding day to make it stress free and everything we hoped it would be and more, she worked hard for us after our wedding following up on an unfortunate experience we had with our DJ, calling the company THAT NIGHT to speak to them about it and making sure we were taken care of and reimbursed appropriately. I cannot recommend her enough for anyone planning a wedding.
  • Amberlee
    Amberlee Sent on 12/11/2018
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    Book her now. Seriously.

    I can not begin to describe how amazing it was to have an expert like Abbie on our side for not only the big day, but for all of the (what could have been) stressful weeks/months leading up to it. Abbie is organized, punctual, genuine and SO MUCH FUN! It’s safe to say she was the best decision we made regarding our wedding day. She not only took the stress away from our day by taking control of the little things (including things I hadn’t even thought about) but made it a point to make sure we were comfortable and having fun throughout the whole process. She navigated my wants as well as the irregular nature of my family and their requests. She stepped up and went way beyond what was expected of her. Not to mention was able to navigate my unusual and difficult family dynamic. Again, I can’t rave enough about her. I would book her 1000x over for any event and know it’s in THE BEST hands. I would recommend my experience with Abbie to any and everyone.
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    Laura Sent on 12/06/2018
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    Best Decision!

    Hiring Abbie as our wedding day of coordinator was by far one of the best decisions we made for our wedding. She was incredibly sweet and beyond patient with my multiple requests/ questions. Abbie was always happy to help with vendor selections, ideas, and thought of everything I hadn't thought of myself. She was extremely knowledgeable about the wedding industry in Austin and it was obvious she is an expert at what she does.

    We had a large Colombian wedding and Abbie was super accommodating and flexible – she made it seem she had done Catholic Colombian weddings a million times before! She was very patient with all of our family members and most importantly, made sure everything ran smoothly. We knew we needed someone that was patient, yet assertive, and I can’t imagine anyone better.

    Not only is Abbie amazing professionally, but she is the kind of person you want to be friends with and stay in touch with after the wedding! This made working with her just incredible and we will always be thankful for the vital role she played in making our day nothing but perfect.
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    Annabelle Sent on 12/05/2018
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    Simply amazing!!

    Abbie was so wonderful throughout the entire wedding planning process. She was so much more than a "day of coordinator." She brought our vision to life and made our day run so smoothly. Consider yourself lucky if you snag her as your wedding coordinator!!
  • Anna
    Anna Sent on 12/05/2018
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    Stress-free and beautifully planned out

    Abbie makes your wedding special and stress-free. She works with you and helps you plan your perfect wedding that fits your needs.
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    Adrianna Sent on 12/05/2018
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    Best experience, as well as a great person!

    I couldn't be any happier with the Service ACH provided for me!!
  • Autumn
    Autumn Sent on 12/05/2018
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    Autumn Harms

    Abby was amazing! We could not have done our wedding without her. The day went so smooth and she was very helpful, not only that day, but throughout the entire process!
  • Jazmin
    Jazmin Sent on 12/05/2018
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    Abbie is Wonderful!

    We hired Abbie as our day-of wedding coordinator and absolutely loved her! Both her and her assistant Hannah were so helpful and so so sweet. They took so much stress away from us and let us truly relax and enjoy our day. Thank you Abbie! We love you!
  • JoAnn
    Joann Sent on 12/05/2018
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    Simply Amazing

    Abbie is a gem! She's the only reason I was able to relax and just enjoy our day. I'm a pretty organized person and had a decent handle on the wedding planning process, but just needed someone in my court to bounce ideas off of, get recommendations and be there the day of to run the show the way I'd want it done. She exceeded all my expectations and trust her so much. This badass lady boss knows her stuff and will make sure that your day is everything and more! Thank you Abbie!
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    Amy H. Sent on 12/05/2018
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    Abbie made our big day dreams come true!

    Using Abbie as our planner and coordinator for our wedding day was the best decision. I’ve known Abbie for most of my life but seeing her in this professional setting was new to me and she was incredible! She is dedicated, hard working and meticulous with detail. We had a fairly large wedding with tons of small details and she was on top of it all! She made our day run so smoothly and we couldn’t have done it without her. Our wedding day was a dream come true because she made sure everything was taken care of. Forever thank you Abbie!!!!
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    Alyssa Sent on 12/05/2018
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    A dream come true

    Abbie was a god send! She was absolutely amazing! She took care of every last detail the day of the wedding which left me to just relax! I would absolutely recommend her!
  • Emma
    Emma Sent on 12/05/2018
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    Abbie is incredible

    If you are getting married in the Austin-area, Abbie is who you need. She worked so well with all of my other vendors, helped me pull together the ones I had overlooked, and championed all my quirky dreams. She did an excellent job of helping me plan for chaos while ensuring that it never happened. Abbie came into our partnership with a breadth of knowledge, but never made me feel like I had to plan my wedding a certain. I told her my vision and she carried the torch. I am so grateful to have worked with her!!
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    Danielle Sent on 12/05/2018
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    Very pleased

    Abbie was amazing from start to finish! When we first met, she was prepared and helped us understand all the fun parts of wedding planning while simultaneously making us feel at ease. Our meetings with her were always a delight. From brainstorming entertainment options to helping us envision the layout of our venue, we knew she was looking out for us. She has strong relationships with vendors which was a major plus for us…we went with several of her vendor recommendations and were very pleased. We could enjoy our day more knowing she was around and had a handle on everything. She set up and decorated our venue beyond our expectations—we were blown away by how absolutely lovely and perfect everything looked. We feel like she pulled out all the stops (even bringing some of her own personal items for décor!) to make everything look even better. We highly recommend meeting with her when considering a topnotch wedding coordinator!
  • Justice
    Justice Sent on 04/03/2022
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    Highly recommend Mikayla and ACH

    Mikayla was our day-of coordinator but started helping us around 60 days out with final details leading up to the big day. She has a good relationship with a ton of vendors so don’t be scared to ask questions; she is a rockstar that makes sh*t happen! Day of, we had both Mikayla and Abbie on-site and they were always one step ahead of us. They kept the night flowing/on track, kept our drinks filled, set up a private dinner for us, and taught me how to dip my wife lol. They definitely helped make our night everything we wanted it to be.
  • Kim
    Kim Sent on 03/22/2025
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    Chaotic & Dissatisfied

    My daughter's wedding was almost 2 years ago and we still get mad at the way the ceremony was handled after all this time. I can't possibly remember all of the issues we had, but i can tell you that Makayla didn't appear to know what she was doing. The timeline was a disaster, decorations were incomplete, she took the Bride and Groom away for photos and were gone nearly an hour... no one knew where they were. Dinner had been served but we couldn't find them for the cake cutting. Nearly half of the guests left before the cake. So many other issues with signage, guests were confused about seating, and so much more.
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    Madelyn Sent on 11/29/2023
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    Incredibly poor experience

    As someone who made my coordinator decision based solely off of online reviews, I’d be remiss not to leave one here since my experience was so vastly different from those of other reviewers - to the point where we ultimately made the decision to find a new coordinator two days before our wedding (stressful, but so worth it in the end!).

    Mikayla, our Benevo coordinator, seemed great on our initial call, but it quickly became evident that attention to detail was lacking. From never being able to spell my fiancé’s last name correctly (it remained spelled wrong up until she canceled our calendar holds two days before the wedding) to getting quotes that were not at all what we had discussed, all work done by Mikayla needed to be reviewed to ensure that it was correct. Maybe this wouldn’t be the case in an established venue with more of a set plan, but there is more complexity in having a wedding on a private property and that complexity was not handled well throughout the time we worked with Mikayla.

    Worse than attention to detail, the biggest pain point in working with Mikayla was dishonesty. Our package included a vendor walkthrough that was intended to be a chance for all vendors to walk the property and run through the game plan. A little over a week prior to this meeting, we checked in to see how inviting the vendors was going. When we didn’t hear from her for a few days, we checked in again on Saturday (the meeting was Tuesday) and were told that she was waiting on a few responses, including from our rentals supplier who was our largest vendor. Our contact from there was absolutely fantastic and not replying quickly was unlike her, so we reached out and she let us know that she hadn’t heard from Mikayla. When we learned this, we reached out to a couple of other vendors who said the same and invited them ourselves. Through one of our vendors, we learned that Mikayla did eventually reach out but it was less than 24 hours beforehand (!!!). On the day of, Mikayla let us know that multiple vendors had backed out… when in reality they just weren’t able to make it at all since they were contacted so late. This wasn’t the first time that Mikayla had said she was doing something that did not get done or misrepresented what had been done, so we had a conversation about it and about how we needed to be able to trust that she was going to live up to her word. Unfortunately, it happened again as we were contacting vendors to confirm the timeline. We’d be told that people had been contacted only to find that they had not, which led to us deciding to do all of this coordination ourselves to ensure that it got done.

    Timeliness was another issue. Mikayla would repeatedly say that she was going to send something by a certain date and then miss that date, not respond to messages without follow up, and just all-around be difficult to reach. When we let her go two days before our wedding, it took us over 8 hours in the middle of the day to get in touch which I feel like is telling given that it was two days before the event when ideally we would’ve had the bulk of her workday attention.

    In the end, moving forward without Mikayla made the most sense for us given the strain in the relationship, the lack of trust, and the inability to deliver what was promised. We’re not sure if this was a particularly bad time for Mikayla given that she said Benevo will be closing and that she’ll be starting her own gig (so perhaps her energy was going elsewhere) or if this experience was typical, but we’d be doing others using reviews to book a disservice if we weren’t transparent with our disappointing experience with both Benevo and Mikayla.
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