4 User photos
Anna · Married on 09/22/2018
The customer service was excellent! All of my questions were answered quickly and clearly. The store did close for a week for the July 4th holiday, which I was unaware of until I contacted customer service and delayed my order significantly. Aside from that however it was great value and I can’t wait to rock my veil on my wedding daySent on 08/28/2018
Jane · Married on 10/06/2017
There's so much that is marked up when bridal shopping, but found the veil I wanted from Bella Mera Bridal at a competitive price. They're responsive. If anything, they can cut down the number of automated emails (that they've received your message). Initially, I thought it was a nice touch after I submitted a question about the veil. But afterward, they continued to send several of the same automated emails even though no questions remained or required a follow-up. Might just be a glitch. If there's one minor suggestion, it'd be to apply the same strict standard for themselves as they do for customers. To be specific, I followed the instructions for a free veil garment bag. As strict as they are about returns/exchanges and submitting orders/rush, they sent me a different garment bag than the one the online offer was for. There was no accompanying note (printed or emailed) or an email to ask if the replacement was okay. Not a big deal as the promo offer was for free & I still had a few days before the wedding to order a replacement. I didn't end up returning it (return postage would be at my cost, which seemed to defeat the purpose since the promo was for a free item, & could've been avoided if they'd asked before shipping that the garment bag being sent would be different than the one described & pictured in the offer language.); it was nice of them to even offer a free promo item at all. Most importantly, my experience here was positive, and I'd recommend them to others.Sent on 10/19/2017
User4220043 · 2+ years ago
After experiencing little help on ordering a veil from the bridal salon where I purchased my dress, and another failed attempt from another store, I began to look online for a veil when I came across Bella Mera. I was surprised to find a vast selection of what I was looking for, and at reasonable prices. After doing a bit of research, I crossed my fingers and decided to order a veil similar to the one I had attempted to order. Everything turned out great & I'm thankful that I came across the site. The only thing I would change about the site would be to include actual measurements of the veils - I was looking for a specific length and sometimes it's hard to tell based on the angle of the photos, height of the model etc. Otherwise, I'm super happy with my experience and thankful that Bella Mera was able to save the day (and keep me from stressing!)Sent on 10/16/2015
Bella Mera Bridal Boutique's reply:Thanks for your valuable feedback. We are glad that the wedding veil worked out for you. Most of the veils have measurements and some we just don't have info from the designer and we are at the mercy of the photos/info they provide, which is why we provide a general wedding veil size chart. We are working with our brands to provide better detailed measurements and all angle photos for brides on some collections. This is well noted and again thanks for taking your time to let us know, please feel free to give us a call anytime if you have questions about merchandise.
Diane Waldman · Married on 06/07/2019
great option if you already know exactly what you want
This shop is a good place to used for bridesmaid dresses if you already know exactly what you want ahead of time and just need a reliable place to put in the orders and get a decent discount. It wasn't the cheapest but it was close and it seemed like a very reputable place. We got 3 Alfred Sung dresses for about $155 each down from $205 on the dessy website and they all came on time and as ordered. I was pleased with the resultsSent on 04/03/2019
Sarah · Married on 11/04/2017
The bridesmaids in our party discovered that we could save about $50 on out Bill Levkoff dresses by ordering online, instead of purchasing from our local shops. I was the first to order my dress. The other girls ordered from different shops, one to three weeks after I ordered and I was the very last to receive my dress. When the promised ship date rolled around, I checked my order status mid day and it had not shipped. Tried to call and got a message (you will likely never get an actual person calling them). Sent an email. Finally a couple hours later, got a notification that they had printed the shipping label, tracking the shipping though, I coult tell it didn't actually ship that day. When I did receive the dress, they had neglected to include the $15 garment bag I had paid for. More calls and no answer. Only an out of office response to my email. From the reviews, Bella Mera seemed a safe bet. Perhaps they tossed my order on the back burner and didn't care because I only ordered one dress, don't be fooled though. There are other shops out there that provide decent service no matter how small your order.Sent on 09/29/2017
Edit: After the shop saw my review, I received a response to the review (not the email I had sent, but this review), they refunded the price of the bag and sent the missing item.
Lynn Tellinghuisen · Married on 02/18/2019
EPIC Fail in making things right
Bella Mera Bridal Boutique has the absolute worst customer service I have received during my wedding planing process. During my time working with the boutique I experienced several issues. None of them big enough to get worked up about on their own but compound by Bella Mera's most recent disregard for service is just the last straw. My sister is getting married in less than 4 weeks. In July, I ordered my bridesmaid dress from Bell Mera. Shortly after, on August 6th I ordered a color swatch. I was willing to pay for it but they said they would send it for free regular shipping and it would deliver in 3-4 weeks. By September 10th we had not heard anything so I followed up with the store. I was told they still had not received it from the designer. I asked them since I had already waited 5 weeks, if they would expedite shipping for no cost to which they refused. It ended up being 6 weeks before receiving the swatch. Same thing happened with the dress itself. According to confirmations my dress was supposed to ship by November 7 but it did not ship until November 13. Again, neither of these issues by themselves are anything to get that worked up over. However, on Saturday, my sister and I took my dress in to get alterations done. After she zipped me up i felt a breeze on my backside and that's when I noticed that the entire zipper had split! It turns out the zipper was missing a tooth which caused me to have to get the zipper replaced entirely. Admittedly, I am grateful that it happened at the alterations store rather than as we were getting ready to leave the house on the wedding day. But the cost to replace the zipper is $30! I contacted Bella Mera immediately to see if they would be willing to reimburse me for the cost of replacing the faulty zipper. They responded with a hard no. Bella Mera keep said repeatedly that I had the dress for too long to make any complaints now. Any damage would have had to been reported within 10 days of receiving the item. I would also like to point out that I just recently had a baby. I was leery about ordering the dress when we did but my sister was told bridesmaid dresses needed to be ordered at least 6 months out. I wanted to give myself as much time as possible to get my body back to normally before taking it to get altered which is why I waited until now. It's just funny how they are holding me so strictly to their 10 day policy but they don't hold themselves responsible for meeting any of the deadlines they gave me. I do not believe what I am asking for is unreasonable and I am so disappointed with the way this has been handled. Bella Mera leaves much to be desired in terms of customer service. Just keep that in mind when making your choice.Sent on 01/24/2019
Bella Mera Bridal Boutique's reply:Hi Lynn, thanks for your time, we take such feedback very seriously & want to address this concern about your bridesmaids dress ordered online July 2018 & delivered 11/13/18 to you & we were notified 67 days after delivery that your zipper busted on 1/20/19 via email asking for compensation, you never called once, but we called you right away & addressed this issue within 24 hours. While you may have waited to alter your dress in January 2019. Checking the product is something that can be done right away and we encourage any customer to do this especially with a custom ordered item. If you would like a zipper, please call us by phone. I can send one out next week to you if you still need it; we would be happy to send it direct to your seamstress.
Sarah · Married on 10/25/2014
I feel they delete any negative reviews. I find it hard to believe that no one has had issues. My veil arrived late and since I was out of town when it arrived a month late, I missed the strict return policy and they refused to do anything. All I wanted was some sort of exchange, not even an even exchange-I was willing to take a $200 loss on a $300 veil and they wouldn't even try to work with me.Sent on 09/10/2014
Bella Mera Bridal Boutique's reply:Hi Ms. Kramer,