BBJ La Tavola Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
43 reviews
Recommended by 94% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.6 out of 5 rating4.6
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Flexibility 4.7 out of 5 rating4.7
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User photos
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Featured
Amanda Sent on 09/28/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend!
The staff at La Tavola, specifically Heather, are so great to work with. I went to their showroom in downtown Sacramento last year and Heather was so helpful. My husband and I rented navy napkins and ivory Aurora runners. Their quality is amazing! Those items made the place settings and the centerpieces at our wedding so beautiful! Due to COVID, we had to postpone our wedding and then downsize. We must have changed our order 10 times, but they were always so understanding and accommodating. We chose to have the order shipped to our venue and then we shipped it back to them. The process was so easy and convenient. They have so many beautiful linens in their inventory (in every price range) and if I ever need to rent linens in the future, I’m definitely going to La Tavola first. -
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Kelley Sent on 04/17/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Linens
BBJ has a beautiful selection of linens and we are so happy we chose them to work with for our big day. They were able to perfectly capture the look we wanted and helped make our wedding as beautiful as we could have imagined. The linens were delivered on time and matched the descriptions. We’ll always remember how pretty our wedding was because of them and we highly recommend working with them for any future events!
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Lex Sent on 09/01/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Linens To Die For!
As the bride and groom, we wanted to create a truly unforgettable environment for our big day as we’ve been told it goes by in the blink of an eye! After scouring the internet for hours on end, I stumbled across a linen company that I fell in love with, who ended up exceeding our every expectation! We interacted with a few different team members from BBJ La Tavola, and what struck us most about their team was their ability to capture, transform and bring to life the ideas we had for the vision of our wedding ceremony, cocktail hour and reception without missing a beat. Their attention to detail and artistic eye brought out the smallest, most tender moments that may have otherwise been overlooked. We received so many compliments about the beautiful linen set up that was completed by the BBJ La Tavola production team! It’s 52 days later and our guests haven’t stopped raving about how beautiful the entire night was!
The BBJ La Tavola team are not only masters in creation, but they are also true professionals. They arrived on time, maintained a friendly and approachable demeanor, and made every small detail look perfect. The level of communication provided by the BBJ La Tavola team is impeccable as they were always willing to answer an email or call whenever we had a question, so we knew we were in good hands the day of the wedding. They were also true champions to set up the many linen rentals (in a very specific layout) throughout an outdoor wedding rehearsal, on July 12th, in Virginia! The BBJ La Tavola team provided many different ideas and suggestions to make sure we could bring our vision to life in the best and most efficient way possible while staying within budget. They went above and beyond to send sample after sample until I found the perfect match to our wedding colors! They asked an abundance of great questions throughout the process to get a feel for what were our absolute “must haves” and even suggested some things we hadn’t thought of.
Working with the BBJ La Tavola team has been an absolute pleasure from first contact until the end of the wedding day. Their exceptional talent, professionalism, and dedication to their craft makes them a stand out choice in the world of wedding linen rentals! We wholeheartedly recommend their services to anyone seeking an extraordinary wedding linen rental service! - The Canavoses-
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+16 photos
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Drew Sent on 04/25/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Unique Linens
We utilized BBJ La Tavola for the linens at our wedding in Paso Robles, CA at the recommendation of our wedding planner. The linens were absolutely gorgeous on our rustic farm tables. We went with a sage green/ivory color palette and added a splash of green/white stripes and the results were perfect. The linens looked stunning on our day! Thank you BBJ LA Tavola! -
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Courtney Sent on 02/06/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Cake Table
We wanted to splurge on a BBJ linen for our cake table and they were incredibly easy to work with. Sent samples of the linens we were considering and then the rental process was smooth. We needed drop-off and pick-up locations to be different because of our honeymoon and they were willing to adjust that with no issues. We received many compliments on our cake table. As not only a bride but as a planner myself, I look forward to working with them again in the future. -
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Kristie Sent on 12/29/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved our tabletop so much
we rented linens, napkins and plate chargers for our remote wedding in Lake Placid, New York. all were mail-order via UPS and it was very smooth process. we highly recommend this service over using a local rental company. 100's of varieties. -
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Elyse Sent on 01/19/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning linens!
I absolutely love working with BBJ La Tavola! As a Wedding Planner, it is so nice working with a vendor I can count on, who is consistent and a great communicator. I most recently worked with BBJ La Tavola for our annual holiday fundraiser; they provided the most STUNNING linens that really made our event pop! :) -
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Ileana Sent on 10/16/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous and Special
Gorgeous and so many compliments! It was very easy to work with this vendor. I ordered napkins, they were beautiful and high quality. Definitely helped make it all seem just a bit more personal. -
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Katelyn Sent on 12/17/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Easy to Work With & Amazing Quality
There truly is no other choice for beautiful wedding linens than La Tavola! When I went in to pick all of my linens, I had so many amazing options and I was able to pick the perfect ones for my wedding. For delivery, I had a Friday wedding and then were delivered by Tuesday and my parents said the pick up after the wedding was so easy to do. I would recommend La Tavola over and over again if you want beautiful, high-quality, linens that will be delivered on time and make your reception look goreous! -
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Hilary Sent on 03/16/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful! Highly recommend!
Highly recommend to anyone looking to hire for a special event! -
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Amanda Sent on 12/17/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend!
On the recommendation of our wedding planner we hired La Tavola for the multiple linen needs for our wedding in October. We had a great experience from start to end. Nicolette was very knowledgeable and helped guide us in regards to picking different linens for ceremony, cocktail hour and reception to match our color palette. She made it quick and easy to figure out exactly what would look best with our other decor such as chairs and floral design.
When we walked into the reception before all the guests I was blown away with how beautiful everything looked! The tables had exceeded my expectations! I would highly recommend La Tavola for any of your linen needs, we will definitely be using them again in the future.-
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Meghan Sent on 07/23/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience
We used La Tavola for a portion of our linen rentals, including napkins (nuovo in lilac), sweetheart table runner (brush squares in smoke), and cake tablecloth (brush square in smoke). Their linens are high quality and look lovely in photos. You can't go wrong with La Tavola Linens! -
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Kelly Sent on 06/21/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful linens!
We hired La Tavola from our planner's recommendation and are so happy with how beautiful the linens were at our reception! Highly recommend hiring La Tavola! -
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Roslyn Sent on 04/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful!
La Tavola has the most incredible showroom to make your wedding dreams and vision come to life! Their responsiveness was incredible and they delivered such a beautiful product! -
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Brooke Sent on 06/18/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful selection of linens. We used them for our wedding 5/5/18 on our wedding planners recommendation. Loved all our linen rentals! Easy to work with, and fast communication. -
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Catherine Sent on 04/09/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our pirate wedding reception was amazing. Eileen and Deva from La Tavola were easy to work with and our linens were delivered to Calistoga Ranch (and set up by the resort's staff). The "Dazzle Copper" chair cushions were perfect, as were the "Khaki" linens. I recommend La Tavola--excellent choices and customer service.
PS Order swatches because some colors look different in person than online! -
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Sara Sent on 06/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I work as an event producer with a local catering company and I frequently work with La Tavola when planning events with my clients. So when it came time for my wedding I knew I wanted to use their linens. They have such a great range of high quality linens which can add that extra special touch to any event! They had the exact colors I was looking for to pull my vision for my wedding together. Their staff is quick to respond to my phone calls and emails throughout the planning process. I am always satisfied with the overall experience of working with their team and always recommend them to my clients. -
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April Sent on 04/23/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
LaTavola is the linen rental company you want for your wedding. They delivered everything to our planner the day before so everything was ready and accounted for. They were professional and helped make our reception look amazing! They helped us make our linen selections for our sweetheart, family and cake tables as well as napkins that perfectly coordinated and it all looked amazing! They have the most beautiful linens that really liven up your tables and make a statement. We would definitely recommend LaTavola to anyone in need of linen rentals. -
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Sammy Sent on 04/15/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding planner recommended La Tavola and we couldn't have been happier with the result. We received tons of compliments on the tablescapes during and after the wedding. Would definitely recommend. -
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Alyssa Sent on 03/02/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found La Tavola through my venue and wedding consultant. They were so easy to work with and have an amazing selection! The La Tavola staff was so patient and helpful with creating the vision and executing the look for my wedding. I would highly recommend hiring them. -
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Ashley Sent on 11/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Their linens are stunning, the people were awesome, and the delivery and drop off was seamless! -
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Caroline Sent on 12/13/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
La Tavola was amazing! I highly recommend them for any function! Their linens are so great! -
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Yakira Sent on 11/23/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
At first, we weren't sure that spending money on linen rentals was going to be worth it, but as the day drew near we realized that having beautiful linens would be the perfect touch to our (truly rustic) barn wedding. Even with a short lead time, La Tavola provided beautiful linens for our wedding with time to spare. It made such a difference in creating a magical event. We're so glad we found La Tavola! -
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Shaley Sent on 07/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ryan was so easy to work with! I initially met her at the showroom and picked out the linens I wanted for my wedding. Whenever I needed to add some linens to my order or ask questions, I would email Ryan and she would get back to me right away. She was quick to send me samples, too. I would definitely use La Tavola again. I got so many compliments on the linens! It's amazing the different table linens can make...but it really did make a difference! And the pictures look gorgeous! -
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Amber Sent on 03/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely loved this place! They provided our runners for our backyard wedding and I couldn't be more pleased with the final result. They arrived the Thursday before the wedding ironed and neatly folded on hangers in plastic bags. They had all the instructions for returning and caring for them. They looked beautiful on our farm tables! Highly recommend! -
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User1494936 Sent on 01/04/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
La Tavola of Santa Barbara provided the linens for my October wedding in Montecito. We originally planned to rent only the napkins from this vendor, and rent all other linens from our rental company, but their prices ended up being lower and the quality was higher than our primary rental company, so we made a switch one month out from our wedding. Nicole handled all the changes with ease and all of the linens were delivered in time for the wedding. -
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Susan Sent on 08/22/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were thrilled with the linens we rented from La Tavola and found the staff to be professional, patient, and courteous at all times. In addition, the main tablecloths we used for our outdoor wedding were breathtaking and were noted by many guests as the most unique and beautiful they had ever seen. Their tablecloths made a bold statement and added much to the elegance of our wedding, which many guests commented was the most beautiful they had ever attended. They were also at a good value. -
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Cameron Sent on 02/22/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We rented all of our linens from La Tavola and they made the reception come alive! My mom and I had heard of them and when we found out our wedding coordinator loved them too, we were over the moon. I will post pictures soon. Highly recommend them! -
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George Sent on 06/15/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything went well with La Tavola. The linens were beautiful, and really helped to make our wedding as beautiful as it was. -
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User6539453 Sent on 05/20/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We had so much fun going and picking out linens for our wedding at their Scottsdale showroom! Their location was a bit difficult to find, but they allowed us to bring in flowers from a mock-up to put on the linens so that we could pick out the best option! They worked seamlessly with our florist, Petal Pushers, everything was on time and we didn’t' have to worry about anything, and the order came correctly. My only negative feedback would be that the linens on the tables had some wrinkles in them, would've like them to be a bit more smooth! They also had some troubles with keeping track of our payments, but we did make some payments about a year before the wedding. Overall, I would recommend La Tavola Linens, and make time to stop by and see the linens in person, it was so much fun! It really helped me to realize my vision for the wedding, and everything looked beautiful! -
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User2473975 Sent on 02/13/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
La Tavola's linens added the special touch to our day! I am so happy our wedding planner recommended using them. They were so easy to work with since they shipped the items to us that week. -
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Jessica Sent on 06/15/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Gorgeous linens! Pricey, but amazing quality and will make your event look gorgeous. -
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Kathryn Sent on 04/16/20134.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
My linens were gorgeous, but they were expensive. They didn't offer any discounts and shipping had to be paid for the linens to be sent from California. But the price was worth it, my linens were awesome. -
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Thumbelina Sent on 02/15/20114.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The beautiful linens we got from La Tavola truly made our tables. They were a tiny bit snooty in the Beverly Hills showroom, but friendly enough were I didn't feel too offput. I think the prices are a bit high, but they have a wonderful selection. -
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Breana Sent on 06/08/20104.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Extremely wide range of fabrics and colors. They worked directly with my wedding planner and made everything painless. -
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Jaime Sent on 12/10/20134.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 3.5 out of 5 rating3.5
Wonderful and unique linens. Loved the way it transformed the space and created so much texture and depth! -
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Amber Sent on 10/30/20114.7 out of 5 rating4.7-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
We chose La Tavola linens for our Michigan wedding, even though we had to do all of the footwork where we live in California. The linens ended up being one of my favorite parts. We ordered 6 Dandelion linens and 2 Bingo linens. We had more tables but couldn't afford to do all Dandelion and plus, I thought it may be too much pattern so we ordered 2 different colored solids from a different linen place to cover the rest of the tables.
The Napa showroom was the one we used the most and they were especially helpful. They kept up well with our order changes and would send immediate price changes to my email. They are very responsive.
I'll post pictures soon. -
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Christine Sent on 04/28/20104.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
They are toatlly affordable and doable, even if you are not the most creative person. awesome inspiration,He had really innovative ways to keep the guests involved in the festivities ,I can't write enough good things about his work, but I can say that if you want your guests to talk about your wedding for years to come then it needs to be invited . -
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Rosemary Sent on 04/20/20104.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
They are toatlly affordable and doable, even if you are not the most creative person. awesome inspiration,He had really innovative ways to keep the guests involved in the festivities ,I can't write enough good things about his work, but I can say that if you want your guests to talk about your wedding for years to come then it needs to be invited . -
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Stacy Sent on 02/17/20233 out of 5 rating3.0-
Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Make sure your read your contract
Be sure to read contract and review cost The replacement cost of linen before deciding to do choose this company -
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Sashur Sent on 10/29/20242.6 out of 5 rating2.6
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 3 out of 5 rating3.0
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Value 2 out of 5 rating2.0
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Flexibility 4 out of 5 rating4.0
Not luxury products, no quality control
What a nightmare experience. I had high hopes for this place. When I came to visit I found that their website images look nothing like the actual product. The meridian chargers appear as a dark marble but really were translucent more in light colors so I had to find something else. I ordered linens and velvet napkins. The linens were gorgeous but one had a hole. They had to overnight shop new napkins after the first ones were such poor quality. They did not quality check either order as the second order had the same problems. Not what you expect for a luxury product and essentially refusing to refund my money despite not being able to use the poor quality napkins so I have to go to my credit card..-
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+3 photos
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Quality of service
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Savannah Sent on 06/08/20242.4 out of 5 rating2.4-
Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 4 out of 5 rating4.0
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Flexibility 2 out of 5 rating2.0
Wedding Linens for May Wedding
I'll start off by saying that our wedding linens were beautiful. The options that we selected with our wedding planner were exactly what I wanted. However, the process of having those linens at our wedding was frustrating, and if we didn't need these in such a pinch, I would have found another company. On the initial inquiry for the linens, everything was great, but we requested to have the linen swatches overnighted to us via mail so we could see them in person before we made our order. They had submitted the invoice for our order anyway, but I wasn't paying until the swatches came in. I paid $27 for overnight delivery, and I'm not sure what happened but we didn't receive these until 3 days later. When I requested a refund on the overnight delivery, the staff was horrible in handling this situation. They kept saying they don't guarantee overnight delivery, but then I was confused why my invoice said this and what I paid for in the first place. Needless to say, I went to pay the invoice for the full order and noticed that the price had increased by around $80. They told me that they require us to pay the invoice within 24 hours although it says their invoices are good for 7 days. But essentially, they told me that the linens were no longer available so they had to go to another warehouse to get these, so there was an increased fee for this. I would have paid the invoice in the 24 hour period except the swatches didn't come to us until 3 days later after they were supposed to be here. Overall, we had to juggle a lot of vendors for our wedding, and I just felt very upset that they were giving us such a hard time. It was very stressful considering that there are so many things that need to be done for a wedding. I expected better customer service from a luxury linen company. -
Quality of service
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J S Sent on 05/11/20261.8 out of 5 rating1.8-
Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 2 out of 5 rating2.0
Over charges on delivery, no response
The brides wedding planner added 5 more napkins to my order for 6 tablecloths and 45 napkins, making 50 napkins total, for the grooms rehearsal luncheon. When questioned about changing the shipping charge from $95 to $267 over adding 5 napkins they offered to refund 50%. That was a few weeks ago. I have not received a refund and the wedding planner promises to keep ‘at it’. Hardly a professional attitude. They also charged an $81 on my credit card which I had to report to my bank as a fraudulent charge. When questioned by the wedding planner they stated they had no idea where the charge came from as it was not in ‘their system’. I am most disappointed and do not recommend this company. -
Quality of service
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