Alan F. · Married on 04/09/2020
Must book for wedding
Been a long time customer for Aries, we have rented multiple times with them and it has been the same fantastic service. First time dated back to prom in 2011 with a trolley, and now a charter for our COVID Wedding! Customer service by their entire team is outstanding from start to finish I cannot stress enough. Highly recommend and all safety/precautions are being taken during these unknown time with the pandemic which is VERY reassuring. Certainly a must use on your next event!Sent on 12/04/2020
Aries Charter Transportation's reply:Alan, thank you for taking the time to write this nice review. We are grateful that we were able to help out with your transportation for you wedding day! Glad that you felt safe and comfortable on our vehicle. We are always keeping the health and safety of our guests top of mind. Let us know if we can help you out in the future with any other of your transportation needs!
Patrice O. · Married on 10/12/2019
Nothing But High Praise To Give!
Let me start by saying I am a was probably too laid back as a bride. So laid back, in fact, that I didn't book my transport until few days before the wedding! Transport should be the easiest part right? No big deal? WRONG! Transport services can be booked up and because it is Chicago on the same weekend as the Chicago Marathon some places were wanting $1k+. I had actually called a different transportation services and they were booked. But they were so kind they told me to call Antoinette and see if she can help me. She is AMAZING! Not only did she help me, but she was so kind in every interaction we had. Within an hour or so of talking to her on the phone I was signing paperwork and everything was done. Everybody gave the driver Cleaotha rave reviews!! He was so good he got the guests there before me and I was only a few blocks away from the venue!! I could not recommend this vendor any higher if I tried!Sent on 10/26/2019
Kyle D. · Married on 05/18/2019
Great choice for wedding limo
We booked a limousine from Aries Charter for our wedding day. From start to finish, working with Aries Charter was an excellent experience. Antoinette handled our booking and was really helpful with planning the travel from our downtown hotel, to our photo shoot locations, to the venue. The company’s price for a 2-hour limo rental is very reasonable compared to other companies we checked. On the wedding day, Aaron, our driver, did a superb job getting us around to our photo locations quickly so that we had plenty of time to take pictures. He had a very professional and confident attitude which helped us relax and enjoy ourselves. When it started raining during the shoot, he graciously helped us in and out of the limo while holding an umbrella to keep us from getting damp. The limousine itself was very nice and comfortably seated 7 (including our wedding party and photographer). We would highly recommend Aries Charter to prospective couples!Sent on 07/06/2019
Aries Charter Transportation's reply:Kyle,
Cassandra · Married on 10/15/2016
We had a wonderful experience working with Antoinette from Aries Charter. We used them for our wedding transportation and had multiple receptions and venues in the mix which could have been a logistical nightmare if it wasn't for their team. Antoinette worked with us and helped us streamline our transportation needs to keep everything as cost effective as possible. She made suggestions for vehicles that would be easy for our elderly guests to get in and out of and also for me the bride in my dress! Note: limos are not easy to get in and out of in a fitted gown, but their mini-buses are and that worked great for us! The drivers were on time and provided great service to us and our guests. They even went the extra mile and walked my grandparents to their door at the end of the evening to ensure they made it home okay and confirmed with us afterwards once they were safely inside. Now that's great service. Thank you Aries for being so reliable and allowing our wedding day to go so smoothly!Sent on 10/27/2016
Aries Charter Transportation's reply:
Jason · Married on 08/06/2016
Awesome job to the team at Aries. We had our wedding on 8/6/16 in Chicago and have zero complaints. We hired them to transport our wedding party around for pictures and also transport our guests from hotel to venue. Two busses, two drivers, and zero complaints. Antoinette was my point of contact throughout the process and was awesome to work with. She was quick to respond, very knowledgeable and a pleasure to work with. If you're looking for transportation, look no further... book Aries. Thanks guys for helping us make an amazing wedding happen.Sent on 08/30/2016
User2064762 · 2+ years ago
Leading up to our wedding we had the tough decision of arranging transportation for our wedding guests along with deciding on renting a bus for our rather large wedding party. However after viewing the limo bus options online and being helped quickly with setting up a contract, we knew we had made the right decision. We didnt have to worry about a thing. The wonderful limo bus arrived early to the hotel and even waited on our bridal party to finish with photos before departing to the Church. (BTW - the Limo Bus is gorgeous inside and very comforable). Anyways, Our driver was very polite and let us not only enjoy the drinks but the different radio stations as well - which helped us relax before the "Big walk down the aisle." After the wedding there was a slight change in plans and we decided to get some outdoor photos before heading to the hotel for the ceremony, however there was nothing to worry about casue they accomodated us with ease and we still got to the reception on time before it started. Great job. Well done!Sent on 12/03/2012
Aries Charter Transportation's reply:Thanks for your review! We always love to hear that our wedding couples and their guests were happy with the service that we provided them.
Karen · Married on 10/22/2011
I loved working with Antoinette. She coordinated the rehearsal dinner transportation, the day city tour for our guests, and day of transportation. I was a little intimidated by this aspect, but she made it so easy. She even gave us tips and worked out our schedule to save us money.Sent on 10/28/2011
The buses were all very clean and like new. The drivers were amazing! So flexible, accessable (I got their personal cell phone numbers) and kind. I also asked that they remain a little flexible (i.e. with locations for pictures, departure times, etc) and they rolled with the evening to make it very smooth for our guests and timeline.
I would definitely recommend this company to all of my friends!
Aries Charter Transportation's reply:Thank you for this wonderful review! Please, know that you were a joy to work with and made it easy for me to assist you with organizing all of the various transportation logistics you needed for the multiple events you had in relationship to your wedding weekend.
Nick · Married on 09/24/2011
On time, knew where they were going and did what I asked, when I asked. What more can you ask for.Sent on 12/20/2011
Teresa · Married on 10/10/2010
Aries Charter did a fantastic job transporting our out of town guests to the ceremony and back to their hotels! Our wedding coincided with the Chicago Marathon (LORD!) and Aries was able to accommodate last minute changes to our schedule to insure that all of our guests arrived to the church on time. I spoke with both Antoinette and Lisa, and they were both easy to work with, quite flexible, very informative, and the quality of the service was definitely worth the price. I only wish that they also provided limousine service.Sent on 10/26/2010
Aries Charter Transportation's reply:Thank you for the review.. We try to make every client's experience as positive as possible. It's nice to hear that we succeed in satisfying our client's needs!
Edy · Married on 09/26/2009
I researched transportation vendors for almost a month & after almost giving up, I contacted Aries Charter & spoke to Lea who immediately sent me pricing information for their wedding package. My jaw dropped at just how affordable their rates were! I called vendors closer to us in the western suburbs & it was ridiculous at how over priced they were! For a four hour minimum they charge a total of $753 which includes gratuity for the driver, 6% fuel charge & a ground fee. Our package included 1 case of beer, 2 bottles of champagne, 1 case of soda & water! We rented their 15 passenger limo bus & after we made an appointment to look at it in person & it was perfect for our big bridal party. Our driver was Roger & he showed up right on time, picked up all us girls, dropped us off at the church, then picked up the guys & dropped them off at the church. Roger was very professional & had a wonderful personality, he was a true gentleman :) Once we were done taking pictures at Cantigny after our church ceremony, we still had time left before our 4 hours was up & he drove us around while we partied away & got us to the Hilton at 5pm on the dot. Even though gratuity was included, our groomsmen offered him another tip because he was just a great driver. I kid you not, once you see what other transportation vendors are charging, you may want to consider Aries Charter. Everyone loved the limobus & it was very comfortable for all of us!Sent on 11/03/2009
Aries Charter Transportation's reply:Wow! Thank you for the wonderful review - It's alway nice to hear we're doing our job right! Please keep us in mind for your future life events... Like your 5th or 10th Anniversary party! Or major birthdays!
Jamie · Married on 03/17/2012
We wanted a shuttle/bus service to take the groom-half of the bridal party from the hotel to the church; the entire bridal party from the church to pictures, and then to the reception hall; and finally bus guests back and forth from the reception hall to the hotel at the beginning and end of the evening. Aries Charter Transportation was very easy to work with, and the prices were fair. Our bus driver, Mike, was very courteous. You can tell he's been doing this for a while, because he is very profession, even to our more-intoxicated crowd. He was able to maneuver the bus through downtown Naperville to get us exactly where we needed to be. He drove with confidence and safety. There were times I was concerned with the route that he was taking, but he did get us to our destinations with little time loss. I would attribute most of our tardiness to the amount of photographs that we took, and not necessarily the route choices of the bus driver. I would use them again for sure. Our guests certainly appreciated us having offered this service to them. The bus was very clean and the driver did not make a big stink about us consuming beverages and some food items. We are told that the buses are cleaned everyday in house.Sent on 03/20/2012
Aries Charter Transportation's reply:Thank you for this great review. We try very hard to help make wedding transportation run as smoothly as possible. We know first hand how stressful bad transportation can make the day. Thanks for letting us know we succeeded on your day. Mike, is great with the clients and manuvering the vehicle. I've ridden with him and I'm alwasy amazed at his driving skills. All the best to the two of you!
Katharine · Married on 04/24/2010
They did a great job. We actually used their minibus services. We had 3 buses transporting guests and bridal party to the ceremony, around Chicago after the ceremony and at between reception, and shuttle runs from the reception to the hotel guests were staying out later in the night. The drivers were very flexible and took guests all over the city where ever the wanted to go as well as the bridal party. Also, the cost of all 3 buses was LESS than what some of the trolley services in Chicago wanted to charge. Aries did a great job and they were very dependable. Always on time.Sent on 05/13/2010
Aries Charter Transportation's reply:THANK YOU! We're glad we were part of your day and did a great job making our part of it go smooth for you... We look forward to hearing from you again as life events happen for you two!
Andrea · Married on 05/02/2009
We didn't want a limo since the shortest one in our bridal party was 5' 6" tall so worked with Leah Schwartz to arrange transportation and liquor in our party bus. She was really easy to work with and we thought they were very reasonably priced. She emailed us the cell phone number of Prentiss our driver the day before. Gladly, I never needed it. The limo bus arrived early and was very clean. Prentiss knew his way around the city and was able to route where ever we needed him to for photos and lunch. He was awesome. I would gladly work with them again. The only suggestion I had for them is to figure out someway of adding the liquor on the bus. They had it in a large bin on the floor and it was challenging to get around it.Sent on 07/07/2009
Aries Charter Transportation's reply:Thank you for the very positive review! At Aries Charter, we strive to provide our client with professional quality service and it's nice to hear that we accomplished that with you! We also appreciate the suggestion on the cooler. Thank you, again for using Aries.
User3977699 · 2+ years ago
We were happy with Aries mini bus for our wedding photos throughout Chicago. Unfortunately they couldn't book for the time we needed - we had to commit to a longer time frame but the service was great otherwise.Sent on 10/04/2014
On time, took us where we needed to go, friendly.
Sarah · Married on 07/06/2019
We ordered a sprinter van but got a trolley!
We ordered a 14 person sprinter van to transport our wedding party to/from the wedding and reception. but on the day of our wedding, a large green and yellow 30+ person trolley showed up instead. We were okay with this option as we actually preferred the trolley to the sprinter van but we wish that someone had told us that there would be a vehicle change. We called the day before the wedding to confirm the driver name, contact information and vehicle, but nobody mentioned the change. We would have loved to decorate the trolley if we had known it was coming! Also, we were lucky that we didn't have any issues with the size of the vehicle at our venues - this could have been a serious issue for other couples!Sent on 09/04/2019
Also - beware of sharing credit card information with this company. Our credit card number was stolen less than 24 hours after we provided it for the first downpayment. This was the only vendor we gave that information to.
Zack · Married on 12/31/2016
They did a fine job getting everyone around the night of. 4 stars for quality of service driving. No complaints there. Their systems for scheduling/contracts/ etc. are stuck in the dark ages though. That's why I knocked professionalism and flexibility. The most annoying thing was having separate contracts for all 4 busses that we rented. The sales reps just kind of say "figure out the schedule yourself and write it into each of the contracts". Kind of had to beg them to provide guidance. I booked them for my wedding and the night of went off with no problems I'm aware of. Leading up to it was just a pain. There's definitely a better way to get things sorted/scheduled/signed. I'll design it if they pay me. I'd start with a single contract outlining the exact bus schedules, pickups times etc. I ended up creating an excel sheet to organize the 4 contracts and schedules.Sent on 04/04/2017
Aries Charter Transportation's reply:Zack - Thank you for the review!
Elizabeth · Married on 08/27/2010
I hired these guys to provide wedding day transportation for a client. We had two different drivers. The first one was completely unprofessional, yelling at me on the phone, telling the guests that he "bleeping can't do this anymore" (referencing his job) and acting incredibly put out that he had to transport guests. We paid for him to transport guests until 6:30 pm. When he got back to the hotel at 6:00 he waited for five minutes, decided that no one else was coming and LEFT. Completely unacceptable and unprofessional. When I found out, I called him and told him to turn around and get back there, which he begrudgingly did. The wedding started late on account of them.Sent on 09/30/2010
On the flip side, Reuben was the driver for the return trip and he was amazing. Kind, courteous, wonderful. If we had him for both trips I would have given them five stars. If you hire them, be sure to request a senior driver.
Aries Charter Transportation's reply:We're very sorry for your negative experience. We strive to give our client's the best service we can. Unfortunately, sometimes things go awry. As you said the second half of your service went well. That is our normal level of service. The driver you had for the first part of service has been spoken to. Wishing you all the best in your new life together.