Eb&Dev W. Sent on 10/11/2022
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Quality of service
1.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Unprofessionalism
Tonia was outsourced as the day-of coordinator for our wedding. From the moment I met her, I thought her energy and personality were great, but my (now) husband had strong reservations about her unprofessionalism on our first call. Our wedding had a lot of details, but unfortunately it seemed that the company who contracted Tonia did not relay everything to her. She controlled the movements for the ceremony, including fixing my train as I walked down the aisle, meaning our entire, formally-dressed audience would see her as she accompanied me and my father down the aisle. My expectation was that she too would dress the part (of course with concessions for comfort as coordinating events and being on your feet can be exhausting), however I did not think the fluffy slippers would be that concession. I did not hire Tonia directly, so I didn’t review her website or her Instagram to know these slippers were her staple, but they were inappropriate and unprofessional in my opinion. 3 months later and I still have guests bringing the footwear up, in jest. From the expected day of challenges, to the ungodly July heat in Virginia, my husband and I tried to be flexible, that said, Tonia allowed our wedding party into our reception space before we did our room reveal, and during our room reveal we also had guests directed by Tonia to go in, which really ruined that moment for us. No one ever communicated to us that Tonia would be leaving the reception early, but we actually really appreciated her coming to let us know because I do think it might have been the responsibility of the actually company we hired to inform us of that beforehand. Finally, the card box fiasco!! I handed Tonia a box of essentials, all labeled and outlined, including a pad lock for our card box. Needless to say, that lock never made it onto our card box and our cards were actually removed during the reception because of it. Thankfully, it was my MIL who took the cards after multiple guests told her they didn’t feel comfortable leaving the cards with cash in an unlocked box- but that should have never happened. Despite these things, our day was wonderful! That said, as I person who plans events for a living, I could not in good father recommend this company. Wedding planning is already stressful enough, having an incredible vendor team is of the utmost importance to give you and your partner peace of mind.
Tonia was outsourced as the day-of coordinator for our wedding. From the moment I met her, I thought her energy and personality were great, but my (now) husband had strong reservations about her unprofessionalism on our first call. Our wedding had a lot of details, but unfortunately it seemed that the company who contracted Tonia did not relay everything to her. She controlled the movements for the ceremony, including fixing my train as I walked down the aisle, meaning our entire, formally-dressed audience would see her as she accompanied me and my father down the aisle. My expectation was that she too would dress the part (of course with concessions for comfort as coordinating events and being on your feet can be exhausting), however I did not think the fluffy slippers would be that concession. I did not hire Tonia directly, so I didn’t review her website or her Instagram to know these slippers were her staple, but they were inappropriate and unprofessional in my opinion. 3 months later and I still have guests bringing the footwear up, in jest. From the expected day of challenges, to the ungodly July heat in Virginia, my husband and I tried to be flexible, that said, Tonia allowed our wedding party into our reception space before we did our room reveal, and during our room reveal we also had guests directed by Tonia to go in, which really ruined that moment for us. No one ever communicated to us that Tonia would be leaving the reception early, but we actually really appreciated her coming to let us know because I do think it might have been the responsibility of the actually company we hired to inform us of that beforehand. Finally, the card box fiasco!! I handed Tonia a box of essentials, all labeled and outlined, including a pad lock for our card box. Needless to say, that lock never made it onto our card box and our cards were actually removed during the reception because of it. Thankfully, it was my MIL who took the cards after multiple guests told her they didn’t feel comfortable leaving the cards with cash in an unlocked box- but that should have never happened. Despite these things, our day was wonderful! That said, as I person who plans events for a living, I could not in good father recommend this company. Wedding planning is already stressful enough, having an incredible vendor team is of the utmost importance to give you and your partner peace of mind.
