Ameristar Casino Reviews
Reviews
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4.9 out of 5 rating
4.9
Excellent
36 reviews
Recommended by 98% of couples
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.9 out of 5 rating4.9
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Value 4.8 out of 5 rating4.8
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Flexibility 4.9 out of 5 rating4.9
Awards
36
+23
User photos
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Featured
Caroline Sent on 09/02/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Weekend was a HIT!
We had our Welcome Event, Reception, and Farewell Breakfast at Ameristar along with our guest accommodation. We were so impressed by the quality of service and professionalism throughout the planning process and during the actual weekend. The event managers are incredibly kind and attentive and the service staff were professional and friendly (also very attentive!).
My guests could not stop talking about the food! They loved the food. To ensure that my husband and I ate, the staff brought apps, entrees, etc to our table without asking. It was so nice because much of the time we were visiting and talking with guests that we would forget to grab a plate! But they handled it for us.
We had our reception at the RYSE nightclub. Though there were extra fees to rent the space and use the AV equipment, it was worth it. The lights brought an added touch to the dance floor, the sound system was top-notch, and we loved the details of our wedding marquee along with a video slide show of us through the years played on every TV in the lounge and club. It personalized our wedding that guests loved. -
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Ethan Sent on 12/19/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Wedding
The entire team and environment were wonderful. We had a cute welcome gift in our rooms upon arrival and the new rooms themselves were fantastic. My Wife and her bridal party had a lovely spa day, they all raved about that experience. Looking at our actual wedding day, it was everything we wanted. The space gorgeous. The banquets team was quick and professional. They worked perfectly with our day of coordinator to really bring everything together so my wife and I could focus on enjoying the day and really being present in the moment. Miguel was our banquet captain for the day, and he was fantastic. I had requested an extra entree and a special wine bottle as part of the dinner and he personally brought them up and served us. I couldn't imagine having our wedding anywhere else. -
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Sarah Sent on 12/02/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best venue!
Had my wedding at Ameristar this November, and it was an absolutely amazing venue! Our ceremony on the event lawn was beautiful, and the new Wonder Ballroom was the perfect setting for our reception. We worked with Emily Berry and Samantha Gaulden, who were both wonderful throughout the entire process.
The banquet team was exceptional. Paul, the banquet captain, made sure we were well taken care of all evening, and Jim provided outstanding service—our glasses were never empty, and he made sure we always had plenty of food, cake, and anything else we needed.
The food was top-tier- after dinner, several guests came up to us raving about how good everything was.
Everyone we worked with was incredibly kind and helpful. Before the reception began, I had a small issue getting my dress bustled, and Samantha and Paige immediately stepped in to help fix it before I even had the chance to ask anyone.
I have nothing but great things to say about Ameristar and would highly recommend them to anyone looking for a beautiful venue with a team that goes above and beyond in every way. -
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Jessica Sent on 06/04/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rainy day beautiful ceremony
Paige was nothing short of amazing during my wedding planning. She was always responsive and polite. She kept me very informed. I never asked to many questions. My vendors had a very easy time reaching her and getting needs met. It rained the day of my wedding which was originally set to me on the lawn. I was accommodated with the atrium which turned out so very beautiful. -
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Cody Sent on 12/08/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An accommodating, convenient, and stress-free wedding venue!
We had our wedding ceremony in the Forrest Park Room of the Landmark Atrium and reception in the Landmark Atrium. Emily was great to work with leading up to and on the day of. Overall, we found this to be the perfect venue for us as we had many out of town guests. They have a variety of different spaces to choose from too. We really appreciated how kind and accommodating/flexible all of the staff was. -
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Olivia Sent on 10/11/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Weimer Wedding
Ameristar Casino is a one of a kind venue. RYSE nightclub along with all of the other potential locations inside the casino are hidden gems. From the moment I took my tour with Emily and Samantha I knew I wanted my reception to be there. They were so amazing to work with and completely went along with everything that we asked for in the process. I would pick them and the Ameristar over and over again! It truly was the best day ever! -
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Amy H. Sent on 09/17/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Experience was Top Notch
We worked with Paige-Events Meeting Manager as we held a rehearsal dinner in the Bottle Neck Blues Bar...everything was top notch. They were great to work with, met us every time we requested-we had an amazing experience with Ameristar and highly recommend them to host your next wedding festivities. They were quick to respond as well. -
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Jimette Sent on 07/25/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our beautiful wedding experience with Ameristar from start to finish
The whole staff at the Ameristar was absolutely wonderful from start to finish our coordinator Emily Berry was outstanding she was very informative,helpful flexible, and most importantly she listened and displayed genuine care and accuracy with every interaction never getting upset or frustrated that I reached out to her multiple times and even sometimes 10 times a day flooding her with calls, emails and she answered every email and phone call each time. We both just love Emily and I appreciated her devoting her time making sure that I had a clear understanding of everything along the way. We
definitely recommend the Ameristar for any future couples looking for a beautiful venue to their wedding.We had both our wedding and reception in the Imagination Ballroom, which was a wonderful choice the space, the lighting and the atmosphere was everything that we dreamed it would be for our wedding and we must compliment the manager and staff that was on duty that night to assist us for our wedding reception,they were all extremlyhelpful,polite,courteous, Interactive and very profesional with all of our guests making everyone feel very comfortable and welcoming,which made our experience even that much more wonderful! The Ameristar the whole team you all were wonderful thanks for making our dream day/night even that much more pleasing and special!-
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+2 photos
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Kayla Sent on 06/09/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best wedding venue!
We got married here 05/25/24 and this was the best place to work with. Great communication lots of options and everyone LOVED the food. -
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Armin Sent on 04/24/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome Customer Experience
My wife and I wanted to extend our sincerest gratitude to the Ameristar team for helping to make our wedding day absolutely perfect. From the moment we chose Ameristar as our wedding venue, we knew we had made the right decision, and our experience with you only confirmed that. Samantha was a pleasure to work with.
Everything went seamlessly, from the initial planning stages to the big day itself. The attention to detail and professionalism truly exceeded our expectations. We received numerous compliments from our guests about the stunning venue, the impeccable service, and the delicious food and drinks.
We are so grateful for all the hard work and effort that Ameristar put into making our special day one that we will cherish forever.
Thank you once again for your outstanding service and for contributing to the happiest day of our lives. -
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Megan Sent on 12/28/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream come true Wedding Venue
Oh my Ameristar made my Wedding so amazing. I worked closely with Emily and she was AMAZING. She always responded to my several emails and responded quickly. She helped me make my dream wedding happen. Everything to the last detail. My wedding was beyond perfect, and thats because of the venue. The ballrooms are HUGE, very spacious. Then the cocktail hour was perfect right out front. The bartenders were amazing, and EVERYONE is raving about the food. The food was top notch. I can't say enough amazing things about having your wedding reception at Ameristar. If I had to do it again no doubt it would be at ameristar! -
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Brittany Sent on 08/09/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fun unique venue
Ameristar is such a fun and unique place to have a wedding! We had our ceremony on the lawn and reception in RYSE nightclub and it was so perfect. It was the perfect outdoorsy ceremony and fun atmosphere for the reception. Samantha and her team were so awesome to work with! She was great with communication, details, and helped us every step of the way. They were great with handling any changes, especially last minute ones we threw their way. The food during the reception was incredible. All of my guests complimented how good the food was! I cannot say enough good things about our perfect day!-
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+8 photos
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Racheal Sent on 06/04/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stress-free day
My daughter had her reception at the Ameristar Discovery Ballroom. It sincerely couldn't have gone any better. Samantha was incredible to work with. She answered every little question and made every wish come true! Paul and Miguel, the day-of banquet captains, kept everything moving and the entire day was flawless! I would HIGHLY recommend the Ameristar! -
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Kaitlyn Sent on 05/18/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Would highly recommend having your wedding here
One of the biggest deciding factors for my husband and I were that you only had to pay $1000 down to reserve the day. You don’t pay anything more until the month before your wedding and then 3 days prior. We loved the space and ameristar had everything we wanted near by. -
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Meg T. Sent on 04/19/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Landmark Atrium Room
Everything was perfect. We used the Landmark Atrium room which was so pretty. Samantha was very responsive and easy to work with. The staff at the reception was great. The guests stayed at the hotel and there was plenty of options for them to do. Awesome experience. -
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Nick Sent on 04/18/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing and perfect
Everything was incredible! The staff was so helpful and accommodating. Samantha helped us with everything we needed! -
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Suzanne Sent on 11/30/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Spectacular
We held my daughter's wedding reception on the Event Lawn at the AMERISTAR, in St. Charles. So many of our guests never even knew this beautiful space existed. The entire staff was accommodating, efficient and a pleasure to work with. Our event manager at AMERISTAR was Samantha and she is kind, ready to assist and support in any way she can, she never says no ( she says "let me check on that one..LOL) she's never in a bad mood and if she can't pick up your call she always calls you back. The venue looked gorgeous, jaw dropping gorgeous!! I will try to post pictures on the AMERISTAR website. Words will never express the appreciation and gratitude we have for Samantha. On to the subject, of food. Food is the number one priority in my family, so for all of them to still be raving about the food we served at the reception is a big win!! The chef at AMERISTAR was fabulous to work with, she did a sit down dinner for 220 people and everyone, and I mean everyone to this day, is still talking about how incredible the food tasted. Not only was it delicious, but it was still steaming hot when it arrived in front of them. The chef did an OUTSTANDING job!!! We had about 125 people stay overnight in the hotel, with wonderful comments about how spacious and beautiful their rooms were. I will say it again and again, especially if you want an outdoor reception. The Event Lawn at AMERISTAR Hotel and Spa is a hidden GEM!!! -
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Alexandra Sent on 11/29/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Incredible Service From Beginning to End
I honestly cannot write enough AMAZING things about our experience at Ameristar for our wedding. We had our wedding reception out on the lawn and it was flawless. The staff at Ameristar are top tier and the service was unmatched from the beginning through the end. We specifically worked with Samantha at Ameristar to plan our wedding and she was a DREAM. She was always available, was willing to look into everything we asked for, and always had a solution. I would recommend her 1000x over and she was the most amazing support (and there were some particular requests, ha!). Next up, was the food. I still have guests telling me how amazing the food was and that it was the best food they have ever had at a wedding. We had a sit down dinner with the braised beef short rib and the airline chicken. The dishes came out steaming hot and the chicken was juicy. The bartenders, wait staff and event staff were incredible. I cannot recommend Ameristar enough. The lawn is absolutely beautiful and we received so many compliments on the setup. People didn't even know the space existed! For reference, we had cocktail hour around the pool and a sit down reception on the event lawn. I would choose Ameristar over and over again for the experience and service.-
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+2 photos
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Kathryn Sent on 11/01/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fan-freaking-tastic
If you are searching - SEEK NO FURTHER. The Ameristar was amazing for our venue. I cannot express enough about how great this venue was. We did the rooftop wedding and had our reception in the Ryse Night club. I began planning this wedding back in early 2019 and I requested multiple visits to ensure this was the right place for our wedding. Jodie was very prompt with replies, super kind, and accommodating. I almost feel as if no was never an answer that could come from them in response to a request I was making for our wedding. Once Jodie and I finalized the booking, Samantha took over to help us see our perfect day through. Although I had a day of coordinator - Samantha and her assistant Jill were there every step of the way ensuring everything was perfect! Our timeline, our process, EVERYTHING went off without a hiccup. My husband and I could not have been any happier with the services we were given. The chef at our tasting made it a fun experience and they even remember the little things from our initial remarks about our thought with their food by remembering our personal favorites and taste preferences.The food was AMAZING and unlike any wedding venue food I have ever had before. The service was impeccable! Their servers and bartenders were so pleasant and were genuinely excited that we were there, thanking us for picking them. I expected just a buffet style service but it did not stop there - there was waiters coming to tables to service drink needs, give out cake, and take drink orders. I was blown away. I ordered a drink and had a slightly different preference and Jill jumped in to make sure it was perfect and waiting for me at our sweetheart table. Not only that but they were very reasonable with their pricing and I felt we got much more than what we paid for. There are endless spots of great photo opportunities and the Ryse night club really brought an elegant feel to our wedding. Our guests loved the venue idea - when the party ended in the night club it started back up in the casino! We made a whole weekend of it here and we could not be happier with the services. Thank you so so much Jodie and Samantha! -
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Melanie Sent on 09/17/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great place to have a wedding, Samantha is my day of coordinator and venue point person and she is awesome!! I cant wait until October!! -
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Katherine Sent on 06/18/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our ceremony and reception in the Imagination Ballroom. Everything went according to our plan and it was so simple working with the Ameristar staff. Samantha was our event coordinator and was beyond anything we could've hoped for. She took so much pressure off of our shoulders. Samantha helped us plan and arrange our events from the food tasting, rehearsal dinner, ceremony, and reception. This venue offered everything we needed to make our day a success. The staff made us feel so welcome and special on our wedding day. They felt like part of our family. If you are looking for a venue that is family friendly and has a lot of things to do in one location, I would highly recommended. Samantha will lay everything out for you and show you how your day will pan out. She is so professional and loves what she does. -
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Jennipher Sent on 02/21/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ameristar is very flexible and willing to work with what you want. They literally let us create our own menu, as we had a very specific one in mind. Samantha has been awesome with us in communication. -
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Erin Sent on 01/25/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding in Home Nightclub. The space is beautiful. The event managers were great to work with. They met every request and everything went so smoothly! -
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Carole Sent on 01/06/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our daughter's reception was held in the Discovery Ballroom on Jan 3, 2015. What a wonderful evening it was! We had so many compliments on the venue including the overall look of the ballroom, the food, the attentive staff, and virtually every aspect provided by Ameristar. Samantha was absolutely terrific in handling all the details and responding promptly to our requests. Nothing seemed to faze her! She was so pleasant to work with, and seemed to enjoy the planning process as much as we did! She had practical and creative suggestions for all our needs. The floor captain and staff were also very helpful and easy to work with. They provided every detail stated in our contract and more. This is our third (and last) daughter's wedding, and I have to say that this was the easiest and most fun experience we've had. I would highly recommend using Ameristar for a reception, party, or any celebration. Thank you Samantha and staff for a job well done! Carole Allen -
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User1878719 Sent on 10/21/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So professional! Great food, great service, and great venue. Our wedding was a huge hit in Home Night Club! -
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User1443997 Sent on 11/18/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We LOVED this venue! The venue was in the lounge, which was the old "Home" nightclub (not the conference center, where they rent out rooms as well.) It was the most unique setting for a wedding. The guests sat in booths that encircled the dance floor and each guest had a great view. The DJ could hook right into the system and it created a perfect setting to dance the night away for our wedding night. The ladies that we worked with were very nice, helpful, quickly answered questions, and really kept the flow going throughout the night. The food was excellent as was the staff. The room before walking into the actual reception place was perfect for the cocktail hour too, as there was a big bar, couches, and a great ambiance. -
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User1378820 Sent on 10/14/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ameristar provided the venue and catering for our daughters wedding. They knocked it out of the park when it came to quality and service. The food was delicious the room was crazy nice and the staff couldn't have been nicer. This is where you want your daughters reception! -
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Katlyn Sent on 10/16/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at Home Nightclub. I wanted something different. Something warm and cozy and a venue I could do everything in one spot. Jodi was amazing! We couldn't of done any of this without her. The food was amazing. We had pork tenderloin with mashed potatoes and mixed vegetables and a million different kinds of rolls. Another plus to the site is there are a bunch of other places to go after within the building so people don't have to drink and drive and they can also stay in the hotel as well. My wedding was everything I hoped and dreamed of. All of my vendors were awesome and works cry well with each other. We also had Rockstar Dj, Sarah's cake shop, and Mirage photography. -
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User906092 Sent on 08/20/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
LOVE LOVE LOVE AMERISTAR! My husband and I absolutely loved Ameristar and the employees. The space is beautiful and stylish! They were so great to work with and so helpful. If we could get married again we would still choose Ameristar for our reception. The Food was amazing! It's been over a year since our wedding and people are still talking about how much fun they had at our reception! The only glitch we had at Ameristar is that the bride and groom have to have their id's to get served alcohol. Which pist us off because our ids were in our room at the hotel all the way across the casino. So we missed out on 30 mins of our party to go fetch our ids from the hotel room. I would highly recommend Ameristar, just remember to have your id with you if you plan on drinking. -
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Laura Sent on 09/21/20234.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic experience
We got married in the Landmark Atrium and our reception was on the Rooftop Event Lawn.
We have been inundated with compliments from "this was the most beautiful wedding venue I've ever been to EVER" to "that was the best dinner I've ever had at a wedding." Even our family commented that our wedding was "a first-class affair"
We booked 2 years out and Samantha and her team were so great to let us do a couple of on-site visits for planning purposes. Our tasting experience was wonderful.
The morning of, we called Samantha for her opinion on the weather forecast and we talked us off the preverbal edge.
I cannot say enough great things about how smoothly our day went because of this team. Not having to worry about if things would be executed allowed us to be present in the moment and enjoy every second of our wedding. -
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User1460678 Sent on 12/03/20134.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
We had a lot of family and friends coming in from out of town, so we really wanted to be able to have the entire wedding in one place. My husband used to film weddings, so we were also looking for something very unique, not your typical banquet hall. The Ameristar couldn't have been more perfect. We were able to have our ceremony outside on their beautiful event lawn, and our reception was held in the Nightclub. So many people gave us compliments on the venue. And all of our guests are still talking about how much fun they had and how good the food was. Especially the guests who stayed at the hotel and got to enjoy all the amenities (restaurants, casino, arcade, pool, spa). My husband and I were even able to get a massage at the spa the day of our wedding, which I highly recommend to every bride and groom!
Jodie and Samantha were so helpful in all the aspects of planning, they helped make my part easier.
The only complaint we have was the hotel seemed a bit more out of the loop than we thought they would be, but that is tiny compared to how amazing the rest of the day went. -
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User5857571 Sent on 04/23/20134.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We chose the HOME event space due to its unique atmosphere and its amazing dance floor. (after all it’s a former nightclub.) Also, it is totally forth including the lighting in your package as it adds a lot to the venue. Our parents and we were extremely satisfied with every aspect of the event. The staff was very polite, prompt and accommodating.
The only issue arose when Jodie (our coordinator) was honest. We chose to close the bar for a short period between the cocktail hour and dinner and it was apparently closed a little longer than were agreed on. So, they approached my father and I and offered to keep the bar open that extra period of time or refund the money. We opted to keep it open. Everyone was disappointed when the last song came on because they didn’t want the party to stop.
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Quality of service
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Ly Sent on 03/22/20124.5 out of 5 rating4.5
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Quality of service 3.5 out of 5 rating3.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Great service, Jodie was the one was in charge for my wedding was very professional, even though our reception was vietnames- chinese tradition and she helped us to find and plan the reception. -
Quality of service
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Leigh Sent on 04/08/20124.3 out of 5 rating4.3
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
We loved our reception site at the Nightclub at Ameristar Casino Casino and Spa! It was totatlly unique and nontraditional, which was just our style! -
Quality of service
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Rachel Sent on 10/19/20104 out of 5 rating4.0
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 3.5 out of 5 rating3.5
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Value 4.5 out of 5 rating4.5
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Flexibility 3.5 out of 5 rating3.5
Our ceremony and reception here was beautiful. The venue itself is very modern and attractive. The service from our servers during the reception was outstanding, but there were a few times during the evening where we needed assistance but there were no catering managers to be found. The bridal party had to clean up the ceremony before the reception started because we couldn't find any staff from Ameristar to help out. It is somewhat expensive to host a wedding here, but you do get what you pay for, so overall we were pleased with the venue. The food was absolutely delicious and the overall event was a success. -
Quality of service
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Tessa Sent on 10/19/20242.8 out of 5 rating2.8
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Quality of service 3 out of 5 rating3.0
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Average response time 1 out of 5 rating1.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Very Conflicted..
I would love to give Ameristar 5 stars just because of how amazing the banquet team was and how thoroughly the rest of the staff cared for us and our guests but there were some major issues with our Ameristar Event Coordinator Emily that just left a bad taste in our mouths..
Starting with the one absolutely unacceptable thing, Emily was nowhere to be found the day before our wedding and unreachable, causing us to be locked out of our ceremony rehersal location due to lack of communication and planning.
When we went up to our ceremony location for the rehearsal, which we had scheduled weeks in advance, the doors to the space were locked, and the front desk personnel said they had not been informed of anyone needing access to that space and would have to reach Emily to confirm we were allowed up there before they could come unlock it. Multiple people called and emailed Emily with no response. It was honesrly so embarassing and frustrating with all the other issues we'd been having with her that it was all I could do to not break down and cry. It wasn't until I called what I assume is her boss, the original person we worked with on our wedding before being handed off to Emily, that we got anything accomplished. Even after Emily was made aware of this there was no "sorry" in sight, which honestly made us even more angry. We were trying to salvage some of our rehersal time by practicing in the hotel hallways in front of the elevators, being constantly interrupted by poor hotel guests wandering into our crowd when finally someone came to unlock the area. We had all of 5 minutes left to get one glance at the ceremony location before we had to leave for our dinner.
Due to Emily's negligence and loosing all that time to trying to get into our location meant we couldn't practice and ultimately left out some things we were really excited to do at our ceremony and made for some snafus and hiccups on the day of that were entirely preventable if we had been allowed to practice for even half our alloted time.
Some other things that we would have brushed under the rug if it weren't for just how many issues we had with Emily was the lack of responsiveness as we neared the wedding and the train wreck of trying to pay our bill. We were the ones to remind her we wanted to pay our 30 day out bill, which wasn't paid until less than 7 days before our wedding if I remember correctly. We also had her send us so many incorrect bills we finally gave up and paid one to get it over with since we had corrected the $1000 mistake she made, only to have her try to bill us for the $1000 more amount that we had already established was wrong! Be very very careful in reviewing your bill and point out every mistake that isn't in your favor!!
It was also frustrating, even as we were trying to be understanding, that she never seemed to follow through on the actions items she would say she'd do the first time. We must have asked and checked on things an average of 3-5 times for each issue before they got done or resolved. I even saw her taking notes of action items dueing our meetings, so I'm so confused how we were the ones who had to keep track to make sure things like allergies got taken care of despite mentioning them in person and writing multiple times. Maybe she's overworked?? But it still made us very uneasy and stressed that she would drop the ball.
I was also frustrated that she couldn't think to put both newlyweds on our hotel room. Meaning I had to interrupt my getting ready schedule to let my husband to be into our room so he could get ready in time, which caused us to run late and me to panic.
Like I said, any one or maybe even 2 of these things (except being ghosted and locked out the day before our wedding) we would absolutely look the other way because we're all human, but this many things is not a one time mistake or one bad day..
We do want to shout out Paul, Jim(?) And the rest of our banquet team on 10.12.2024, you guys were the absolute best! I would rebook an event with them (using a different Ameristar event coordinator) in a heartbeat! -
Quality of service
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