A.V. Costa Reviews
Reviews
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![caitlin]()
Caitlin Sent on 07/09/2012Our invitations were beautifully done and the staff was wonderful and accommodating. Many thanks and we highly recommend them! -
![Anne Marie]()
Anne Sent on 07/30/2011I live in NYC but grew up in Albany so decided to support a hometown business for my invitations. This was one of the biggest regrets of my wedding. If you live in the area and can drive over there a few times it wouldn't have been a big deal. The initial meeting was fine, but I did feel a little uneasy because their technology is so outdated they don't even have spell check on their computer. My fiance was standing behind her as she was typing correcting the spelling. Once the non-refundable deposit was in, they called me over a week later saying that my matching rehearsal dinner invites (I only needed 25) were not available. They sold us something out of stock. Not being able to drive back to Albany, I asked for a refund, as nothing was printed yet and I wanted everything to match. They refused! Are you kidding me? They said they spent a lot of time with us and needed to be compensated. What about all of the time we spent with them and them signing a contract for a product they didn't have? Anyway, they sent me another invite they said would match, which honestly did not match at all. (oh, and they told me I'd have to pay postage for them to send me the sample.) I called the manager back and was ready to really fight for a refund. She listens and says, "Let me try the printer again." Later that day they found the original 25 invitations so we proceed with the order, but I don't know why they couldn't find them the first time. The funniest/most frustrating part is that they make you pay $10 for a faxed black and white proof of your invitation. Most printers have online proofs now or at least will provide you something more clear than a crappy faxed copy to proof your order. If they made a mistake (here's where the lack of spell check is really a problem) you have to pay another $10 for another proof which they can only fax to you, not email. They don't know how to scan in things to email. Bottom line: we called it AV 80's. Don't try if you don't live nearby, and even if you do consider other options.
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