3LE Entertainment & Event Planning by Rina Reviews
3LE Entertainment & Event Planning by Rina
Houston, TX4.9 out of 5 rating, 37 reviews
4.9
37 reviews
Reviews
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4.9 out of 5 rating
4.9
Excellent
37 reviews
Recommended by 97% of couples
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.9 out of 5 rating4.9
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Value 4.8 out of 5 rating4.8
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Flexibility 4.9 out of 5 rating4.9
+25
User photos
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Kathaleen Sent on 10/26/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
100% Recommended!
I booked 3LE through the bridal expo, but I had already known about them from another friend’s wedding. They have now done 3 of our friend group’s wedding, and every single time, they are a godsend. They are worth the price (which I honestly think they need to charge more for their services)! If you’re on the fence about getting a planner, DO IT!! Even if your venue has a coordinator, having your own planner is well worth the day of assurance. Rina (who is the lead coordinator) is a little curt and does most of the communication leading up to the wedding. She knows what she is doing and clearly has done this a lot. Our team of 3 executed everything well for the day of. We chose the lowest tier planning and coordination and that is really all you should need to have a smooth wedding. They will give you check lists to make sure you stay on track. I didn’t need any hand holding for the planning part, so you may consider higher tiers if you need help choosing vendors. They offer rentals as well - we rented linens, our sweetheart loveseat, and dinnerware. They have additional rentals (upgraded chargers, furniture such as signs, etc). She also put out all of my DIY items (at no additional charge).
I cannot recommend them enough! -
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Karen Sent on 07/07/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My Dream Team
We couldn't be happier with our decision to use them for our all-inclusive wedding package. Every vendor they provided was top tier, even those we ultimately didn’t choose. Laura, Jordyn, and Ericka ensured our day ran flawlessly. I never felt stressed, not even once. Rina, the lead planner, maintained constant communication and made sure everything was on track. The team was incredibly attentive, always available, and made sure we had water and drinks throughout the night. Their care extended to even the smallest details, like helping me with my hair in the middle of the night. They were just the sweetest group to work with, I am forever grateful for their help! We also used them for linen rentals and chargers, etc. 10/10 -
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Wendy Sent on 01/25/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the Espinoza’s
There are no words to describe how much of an amazing team 3LE entertainment is! Rina was so great to work with during the planning process, she always had great input and made everything feel so smooth and stress free. As for the wedding day, Laura and the rest of the ladies made it feel nearly perfect to say the least! I had a few personal items in hand and honestly went in that morning feeling a bit of pressure not knowing that Laura would take it all out of my hands! Thanks to them, I was able to enjoy my day, completely relaxed and knowing that they would made my vision come to life. I can’t share my gratitude enough, we are so pleased to have had them be a part of our wedding planning process and most importantly, our special day. If you are wanting a team that will make it happen, offer quality vendors and advice, provide full satisfaction on your wedding day - please do not hesitate to contact this team! Again, Rina and Laura - THANK YOU SO MUCH! This day wouldn’t had been perfect without you! -
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Zayra Sent on 01/02/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The absolutely best experience!
3LE was the absolutely best on our wedding day. Prior to the day Rina ensured every detail was thought of. On day of, the coordinators made everything go so smooth and perfect. I would recommend 3LE and their day of coordinators to everyone having a wedding, and I have!-
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+3 photos
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Stephanie Sent on 11/11/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful!!
Rina and Diana at 3LE Event Planning were simply amazing!! We hired them as our day of coordinator at the Gallery. Rina is so knowledgeable about wedding planning and has been doing it for many many years and has such great suggestions that you never would have even thought about. They met with us several times and went above and beyond the services that I would have expected from a Day of Coordinator including meeting with us and going over the details, floor plan and layout, going through the entire timeline, going with us to the venue to visualize it AND going to our appointment with the florist. They were so present in the process and available whenever we had questions. On the day, we had Diana there assisting us and she was SO sweet and calm!! She was exactly what you need on the day of your wedding by bringing you everything you need and helping to take care of all details so that you can just relax. I highly highly recommend 3LE for your planning needs if you want the $ you spend to go a long way (which was very affordable compared to others). I also highly recommend them if you are getting married at the Gallery as they knew the venue in and out and made the process so much easier. Thank you Rina and Diana for all of you help and making our wedding so beautiful! -
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Maria-Christina Sent on 10/06/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Planner Ninja
Rina was a pleasure to work with. From the start, she was helpful, informative, and very quick to respond to all of my questions. She was willing to adapt to what we wanted and dreamed of.
The day-of seemed to go off without a hitch. Rina was always nearby to keep us on track, and her team made sure we had what we needed...drinks!
Blake and I call her the Wedding Ninja because she was instrumental in making sure everything went off with precision, but you never really saw her either, as she blended in to the background.
If getting married a second time was ever an option (hehe), we'd absolutely hire her again! -
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Evelyn Sent on 05/20/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional, Dependable, Amazing!
Rina is nothing short of amazing! Her professionalism is impeccable, but what I appreciated the most was the fact that she was impartial in every decision I had to make and always had my best interest at heart. She’s truly a gem and we are forever grateful to her and her team for making our day so special! -
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Rachel Sent on 02/22/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina is the BEST
Rina is by far the most professional, incredible coordinator I could have hoped for my wedding! She was always on top of everything, and she really took the time to make sure that every detail was exactly what I wanted for my wedding day. The day of, she took care of absolutely everything, and I was able to just enjoy the day stress free. I can't recommend her enough! -
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Tracy Sent on 10/11/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina went above and beyond for me. I hired her for month/day of coordination but it felt like so much more throughout the process. I was planning the wedding from far away, so I did a lot of talking with her via phone and email. She helped plan the timeline, talked with all the vendors, helped set up, and so much more. I was able to enjoy my day, despite the rain, without worrying about the behind-the-scenes stuff. She also provided some of the extra stuff, like a wait staff, photobooth, napkins, and chargers. I liked that she had these extra things because it made it easier to order the stuff when it was through her already. I would definitely suggest Rina and her services to any bride out there. She was fantastic! -
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Cassandra Sent on 08/16/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had Rina help organize and plan my wedding. She and her team were very helpful and made everything so much easier for me. She went with me to our appointments, gave us several options for vendors, and most importantly made sure my day went smoothly. Thank you for all your help, I would recommend them to any bride getting married! -
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Lauren Sent on 06/06/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina was there every step of the way, always with a smile on her face. She knew the ins and outs, and exactly what to do next. She was 10 steps ahead of everyone else. If I had to do it all over again, I would ask for her without hesitation! -
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Heather Sent on 06/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina and her staff were awesome. They covered everything day of. I never worried about a thing. She made planning a breeze and gave me lots of options. Look no further for a wedding planner because she is the best. Everyone commented about how fun the wedding was, great food and about the beautiful transformation Rina and her crew were able to do with our reception hall. -
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Jessica Sent on 06/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina was awesome in every way during the month before our wedding. Although we decided late in the game to add in a coordinator, she picked up quickly with our style and did an amazing job!-
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+7 photos
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Laura Sent on 05/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina Luera is a lifesaver. When I first began the wedding planning process, I immediately knew I needed a planner. The first planner I met with told me that my 150 person wedding would cost my parents no less than 40k... my dreams were crushed. When I went to the Bridal Extravaganza with my Mom, we didn’t even meet Rina. We just got the business card for 3LEntertainment and left. RINA called ME two days later and gave me all of the insider tips on how to get the most bang for my buck. I knew that she was the planner for me in that moment. Rina gave me the wedding of my dreams within the budget that my parents were so wonderful to give me. She was quick to respond to my messages, was always checking in, and felt like family! My husband loved her, my Mom as well, and my Dad was so impressed! Rina is in the business of making YOU happy at the price point you set! She will never tell you no, she will just get creative to bring your vision to life. We love you Rina!!! Thank you from the bottom of my heart, you brought my dream to life. We will absolutely come back for her services in the future, whether it be a birthday party, a retirement party, or a baby shower (I know you’re counting the days until the last one happens LOL)! -
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Ashley Sent on 05/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They made everything a breeze! Love them -
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Ashley Sent on 05/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you for everything that you and your team provided for us on our wedding day! From start to finish, you were always available, helpful, and an amazing wedding planner! -
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Kathy Sent on 05/29/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina is hands down the best. My daughters wedding went off without a hitch and I'm so thankful Rina was there. She is very professional and is just a complete joy to work with. -
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Nicole Sent on 05/28/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had Rina as my day of coordinator and I honestly could not have done my wedding without her. I got so many compliments of how organized my wedding was. Rina will take care of everything and make sure that you, and your family does not have to worry about anything. She went above and beyond her duties. I gave Rina a box of decorations without explaining where everything goes, I walk into the reception area and everything was exactly how I imagined it. Rina and her team were a dream. I am so beyond thankful for everything they have done. I would recommend 3L Entertainment to anyone for any event! -
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Stephanie Sent on 05/27/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My Husband Jaime and I could not have chosen a better wedding coordinator. Rina is outstanding and goes above and beyond for her clients. Not one time did we feel alone, we were guided and fully supported with Rina. Rina also recommended a phenomenal team and I can say they are good friends to my husband and I. Rina, thank you for everything you did for us! Jaime and I had our dream wedding :) -
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Melissa Sent on 05/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina is incredible! Her amazing personality and attention to detail set her apart from all other wedding planners. She helped us plan our day so that our guests stayed engaged throughout the entire evening. I've been to weddings where the party dies out or there is a big dip in people's interest, however, our celebration was full of energy thanks to her. After our big day, several of our wedding guests commented that our wedding was one of the most beautiful, well-coordinated events they had been to. Additionally, she knows and provides recommendations of incredible vendors who provide excellent quality, value, and service. -
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Brandi Sent on 05/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina helped my plan an out of town wedding. She found the catering company and the cake baker. Without her help, our wedding would have been unsuccessful. She told us about things we didn't even consider and she helped make everything beautiful. -
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Elizabeth Sent on 05/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My now husband was skeptical about hiring a wedding planner (he thought my mom and I could do it all) but after a consultation with Rina he was sold, and we hired her to be our wedding coordinator. Rina was sooo amazing, she kept our planning on track and had the best vendor recommendations. I know some people may think that hiring a wedding planner is another added expense but it is totally worth it. Rina will save you time and stress and will personally make sure that your wedding is perfect. -
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Meghan Sent on 05/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mrs. Rina is remarkable at her ability to coordinate your wedding as if it were her very own. She is extremely attentive to detail, listens to her clients and transforms their visions to miraculous events. I truly enjoyed the time and attention she provided not just during the planning, but in every aspect of my life she was available and willing to assist. Words can not express how thankful and grateful I am to her and her team for making my day, my year of planning one of the most memorable and unforgettable times of my life. -
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Laura Sent on 05/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina is amazing! She is creative, professional, and works hard to come up with solutions to help you stay in your budget which is so important with school events. All the people she has recommended, from the photographer to the DJ, have been great. We used her for multiple proms and I would recommend her for any event! -
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Carley Sent on 05/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Booking Rina as my day-of wedding planner was the best decision I made!!! She seamlessly organized my entire wedding day and allowed me to truly enjoy the event! -
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Lindsay Sent on 05/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina is professional and very knowledgeable! Whatever needs you have, she will make it happen! Big budget or low budget! She was able to help us stay in budget and we were very pleased with our wedding. We highly recommend Rina and her team!!! -
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Jessica Sent on 05/22/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina, was an absolute blessing! She was beyond helpful and went out of her way to ensure I was calm, happy and organized. Rina brings a wealth of knowledge to her brides and a positive attitude. She was innovative, patient, kind, and most of all professional and on top of things. In the wake of a mishap, she was resilient. Most of all, I appreciated her honesty. She didn't push me to go overboard or do things her way, instead she gave me options to choose from, and suggested things I was missing when necessary. She even went out of her way to get vendor estimates to compare prices for me. I didn't have to ever ask her to take initiative on anything, she was always one step ahead. If you want someone who will roll up their sleeves and get the work done, and still look pretty and smiling while doing it - Rina is the coordinator for you! My family was so impressed with her grace the day of the wedding, they said she was beaming and smiling the whole time. I would use Rina again and again, and have already suggested her to family members who will be on the hunt for a coordinator down the road. Brides, do yourself a favor, and hire Rina to make your life easier and your wedding seamless! -
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Susan Sent on 11/21/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina was amazing and everything in her control was flawless-
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+5 photos
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Jordan Sent on 09/13/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If I had to do it all over again, I would hire Rina again and again. I would have been totally lost without her during the wedding process. She is one of the few people that I know that actually cares about your event and put her heart and soul into everything she does. The wedding went off without a hitch and she was there the entire evening/next morning to get things cleaned up. Additionally, she took flowers and food to hospital and shelters for us the next day. I thank God that I met her on the day of the Bridal Extravaganza in Houston, TX. Rina -- thank you from the bottom of my heart! -
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Jenn Sent on 08/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina truly made all of my wedding dreams come true. She worked hard to make sure every little detail was ironed out. If I could do it all over again, I would choose her a million times. Love her, and her team, very much. You cannot go wrong with Rina! -
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Brenda Sent on 09/17/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina was by far the least expensive of all the linen people that I priced out. She has a huge selection and was so kind, courteous and professional at our June 13, 2015 wedding at Ashton Gardens. All of our white satin chair covers with black bows and white table cloths with black runners were perfect thanks to Rina and her great services. She was easy to communicate with and I would highly recommend her and her prices! Thanks Rina, Brenda -
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User2512269 Sent on 01/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina was so amazing and professional! She worked and stuck to our budget and made sure our wedding was everything we wanted. She met with me and my vendors, answered all our questions, and made herself available at all times. I highly recommend her to anyone getting married. -
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Arianna Sent on 09/27/20234.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jan 2023 wedding amazing!
Rina’s day of coordinators were incredible! They really helped us out and made sure our experience was nothing short of amazing. Our family is so grateful! -
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Talon Sent on 06/05/20224.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rina was Great!
Rina was the best! We thought it would be tough to have a wedding in 7 months but Rina made it possible with no stress! the wedding day ran perfect thanks to her and her staff! We would definitely recommend Rina -
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Christy Sent on 01/14/20244.2 out of 5 rating4.2-
Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Laura was fantastic on our wedding day, ensuring everything ran smoothly.
Laura was fantastic on our wedding day, ensuring everything ran smoothly. From keeping the flow to setting up decor and helping with tear down, she was excellent. If there were any issues with vendors, etc., we were not made aware of them, indicating her effective management of the day.
I particularly valued her when she recognized that I was feeling overwhelmed right after the ceremony, with many people bombarding me with questions and adjustments to my dress, bustling, fixing the veil, and the photographer directing me. At one point, she politely asked everyone to leave the room, giving my new husband and me a few minutes alone, which was much needed.
The one aspect that disappointed me about 3LE was the communication leading up to the event. It was often challenging to get in touch with Rina. Despite Laura being great, I had the impression that Rina would be our day-of coordinator. While I knew a senior coordinator would be part of our day according to the contract, I assumed it would be Rina since I had met with her for all the preplanning meetings. Meeting Laura for the first time on the rehearsal day was a bit surprising. She was included in some emails before the day, but I was uncertain of her role. Again, she did an amazing job, but perhaps a transition call or mentioning that she would be coordinating the day would have helped alleviate some stress prior to the event. -
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Elizabeth Sent on 05/17/20233.4 out of 5 rating3.4
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Quality of service 4 out of 5 rating4.0
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Average response time 2 out of 5 rating2.0
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
I expected more...
I really liked the coordinator at the beginning, she was very insightful, helpful, responsive, and seemed to be on top of things. I was unimpressed as time went on because of a lack of response to emails, a lack of updating my profile, and multiple times confusing me with another wedding. This was very frustrating because I felt I was spending more time updating her than I should have, and I felt I was doing more work than I should have. I have to say that on the day the girls were super helpful and things ran smoothly because of them. -
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Yabei Sent on 12/04/20212.4 out of 5 rating2.4
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Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 5 out of 5 rating5.0
Below average experience
The email below was sent to Rina after our wedding day. She never responded to us and I think this can tell you how much she cares about her client.
Hi Rina,
First of all, I would like to thank you for working with us and being flexible with us changing the dates.
I would like to give you a feedback on your wedding planner Jordan. She was not professional at our wedding day. During the wedding ceremony, my husband had a heatstroke and needed to sit down and drink some water. After the ceremony Jordan came to me and my husband and told us” What happened there was not ok!” Everyone heard her saying that and couldn’t believe she said that. If my husband was already feeling bad about it, it will make him feel worse, and if he was not, he would start to feel bad. That was something extremely inappropriate to say at that moment let alone it’s not professional.
On the next day, we also started to hear our guests telling us Jordan was impatient, rude and shouted at everyone at the end of the wedding. I understand she can get frustrated facing a bunch of people who don’t know what they are doing and try to manage them, but i don’t understand the impatience and unprofessional behavior from Jordan. Is she expecting a group of soldiers for her to direct ? The very last thing I wanted is for my guests to feel uncomfortable. Unfortunately, that happened.
Rina , I know this is not your fault. And again I really appreciate you working with us. However we think this is something you might want to know as well.
I hope you have a good thanksgiving break.
Thank you! -
Quality of service
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