21c Museum Hotel Lexington Reviews
View more informationReviews
4.9 out of 5 rating
4.9 Excellent
4.9 out of 5 rating
9 Reviews
98% recommend it
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Quality of service 5 out of 5 rating
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Average response time 4.9 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.9 out of 5 rating
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Flexibility 4.8 out of 5 rating
Awards
9
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Cassie B. Sent on 01/03/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
21c Wedding Review
Where to even begin. From start to finish Kaitlan and her team at 21c were amazing. Not only were they full of information, they were very responsive and kind. Everyone from their front desk staff to their housekeeping, to their staff on the day of made us feel special and welcomed. We were looking for a venue that was different and fun to match our personalities and boy did we find it. We were also looking for a venue that allowed us to get ready there, get married there, have our reception there and then stay there and there are no other places like that in Lexington. Our guests loved this concept too. They also loved being able to look at all the art during the cocktail hour and LOVED the food. I am still getting text messages about how great the food was. I highly recommend 21c if you are looking for something different and if you are looking for an extremely professional and efficient staff.Where to even begin. From start to finish Kaitlan and her team at 21c were amazing. Not only were they full of information, they were very responsive and kind. Everyone from their front desk staff to their housekeeping, to their staff on the day of made us feel special and welcomed. We were looking for a venue that was different and fun to match our personalities and boy did we find it. We were also looking for a venue that allowed us to get ready there, get married there, have our reception there and then stay there and there are no other places like that in Lexington. Our guests loved this concept too. They also loved being able to look at all the art during the cocktail hour and LOVED the food. I am still getting text messages about how great the food was. I highly recommend 21c if you are looking for something different and if you are looking for an extremely professional and efficient staff.21c Museum Hotel Lexington's reply:
Thank you for your WONDERFUL review Cassie! I had so much fun working with you over the past year. It means so much when couples choose to make us the backdrop for their big day and I'm very happy that we were able to host you and your guests. We at 21c wish you and Sean a lifetime of happiness! -
Quality of service
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Lindsey Sent on 12/24/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything went perfectly! The staff was super helpful. We honestly had a stress free wedding day
Very professional and friendly staff. Beautiful venue!Very professional and friendly staff. Beautiful venue!21c Museum Hotel Lexington's reply:
Thank you for your amazing review Lindsey! I loved working with you and Chris and feel so honored you chose us to host such an important day in your all’s lives with us! Cheers to the future! -
Quality of service
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Gwen B. Sent on 11/25/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Would do it all over again and not change a thing
The team at 21C made our wedding day perfect. The entire weekend went smooth and was completely hassle free. If you're looking to have your ceremony, reception and next day brunch all at the same location this is the perfect place. Everything from the modern art decor to the service to the food was raved about by all the guests. We would do it all over again and not change a thing. Thank you 21C for making our day memorable.The team at 21C made our wedding day perfect. The entire weekend went smooth and was completely hassle free. If you're looking to have your ceremony, reception and next day brunch all at the same location this is the perfect place. Everything from the modern art decor to the service to the food was raved about by all the guests. We would do it all over again and not change a thing. Thank you 21C for making our day memorable.21c Museum Hotel Lexington's reply:
Hi Gwen,
Thank you for your wonderful review! Molly and I had so much fun planning with you and hosting you and your guests! Thank you again for allowing 21c to be the venue for such an important day for you and Dustin. We wish you a lifetime of happiness! -
Quality of service
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Kim N. Sent on 09/30/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fantastic place to hold an event!
If you are looking for a very cool, modern, hip place to have your wedding, the 21c Museum Hotel is it! They have gorgeous space with huge windows overlooking downtown Lexington. And there are several rooms and spaces to work with.
I was very impressed by the level of customer service we received. From putting together the contract to finalizing the floor plans and last minute details, everyone was incredibly quick to respond and very warm and helpful. It was just such a pleasure to work with Kaitlan and Molly - they made the entire experience so easy. On the day of the wedding, Molly and all the staff working were an absolute dream - they made sure everything was set just perfectly and even took the time to position one of the ceiling spot lights on the cake table (I hadn't even thought to ask for that). No detail was overlooked and everyone was so friendly throughout the day.
During the wedding, Molly was present the entire time to make sure that everything ran smoothly. Which it did because the staff did a fabulous job with the food and the bar (everything was delicious!). She made sure to get the microphone ready when it was time for the toasts and helped me in advance with getting music to play from an iPad.
Everything was absolutely impeccable. We could not have asked for a better planning experience or day-of treatment. Everyone went above and beyond to make sure that the ceremony and reception were perfect - they really made it easy and fun.
On top of everything, they were very reasonably priced. It did not cost any more to have a wedding there on a Saturday and tables, chairs, and linens were included. I highly recommend this venue for any type of event!If you are looking for a very cool, modern, hip place to have your wedding, the 21c Museum Hotel is it! They have gorgeous space with huge windows overlooking downtown Lexington. And there are several rooms and spaces to work with.
I was very impressed by the level of customer service we received. From putting together the contract to finalizing the floor plans and last minute details, everyone was incredibly quick to respond and very warm and helpful. It was just such a pleasure to work with Kaitlan and Molly - they made the entire experience so easy. On the day of the wedding, Molly and all the staff working were an absolute dream - they made sure everything was set just perfectly and even took the time to position one of the ceiling spot lights on the cake table (I hadn't even thought to ask for that). No detail was overlooked and everyone was so friendly throughout the day.
During the wedding, Molly was present the entire time to make sure that everything ran smoothly. Which it did because the staff did a fabulous job with the food and the bar (everything was delicious!). She made sure to get the microphone ready when it was time for the toasts and helped me in advance with getting music to play from an iPad.
Everything was absolutely impeccable. We could not have asked for a better planning experience or day-of treatment. Everyone went above and beyond to make sure that the ceremony and reception were perfect - they really made it easy and fun.
On top of everything, they were very reasonably priced. It did not cost any more to have a wedding there on a Saturday and tables, chairs, and linens were included. I highly recommend this venue for any type of event!21c Museum Hotel Lexington's reply:
Thank you for your wonderful review Kim! We enjoyed hosting Savannah and Ashley's special day. You and your guests were an absolute joy to host. Thank you again for choosing 21c Museum Hotel! -
Quality of service
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Emily L. Sent on 09/23/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect Wedding Venue
21c was the perfect wedding venue for us. The space was beautiful and the event staff and coordinators were wonderful to work with. Aside from a really cool space, a big reason we chose to have our wedding at 21c was the food. The catering from lockbox was AMAZING!21c was the perfect wedding venue for us. The space was beautiful and the event staff and coordinators were wonderful to work with. Aside from a really cool space, a big reason we chose to have our wedding at 21c was the food. The catering from lockbox was AMAZING!21c Museum Hotel Lexington's reply:
Thank you for your wonderful review Emily! It was an honor to host you and Patrick on such an important day. Thank you for allowing us to be a part of it! -
Quality of service
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Jenifer Sent on 02/23/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our experience with 21c was nothing short of perfect. From the valet, to check in, to our actual ceremony, they exceeded our expectations. The service, food, room, and art were top notch. Highly recommend this venue.Our experience with 21c was nothing short of perfect. From the valet, to check in, to our actual ceremony, they exceeded our expectations. The service, food, room, and art were top notch. Highly recommend this venue. -
Quality of service
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Judy Sent on 06/20/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful venue!! Thanks Paige and your team!Beautiful venue!! Thanks Paige and your team! -
Quality of service
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27C247043C529D9Ac12D8307A52E4Df3E9D34E81 Sent on 06/26/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our rehearsal dinner at 21c, it was phenomenal!We had our rehearsal dinner at 21c, it was phenomenal! -
Quality of service
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Ashley Sent on 06/13/20174.2 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 3.0 out of 5 rating
We had our rehearsal dinner at 21c & it was fantastic! The events person worked well with our wedding planner and made it beautiful. She was professional and accommodating.
We did have some problems when we first started working with 21c. The person overseeing our account at the time told us we could have a block of rooms at a discounted rate. That person ended up leaving the hotel and we had a difficult time having the staff honor the original plan. We ended up personally paying the difference between the regular rate of the hotel vs hotel block for the wedding party. As much as a headache and disappointment that part was, the actual rehearsal dinner was fantastic & couldn't say better things about how it was handled.
My last piece of feedback was the art displayed. The troll/rat looking display threw off some guests and disgusted a couple (because of what looked like opened wounds/moles on the back). I understand it's an art museum but would encourage more Kentucky inspired modern art or other displays that won't impact people's appetite!We had our rehearsal dinner at 21c & it was fantastic! The events person worked well with our wedding planner and made it beautiful. She was professional and accommodating.
We did have some problems when we first started working with 21c. The person overseeing our account at the time told us we could have a block of rooms at a discounted rate. That person ended up leaving the hotel and we had a difficult time having the staff honor the original plan. We ended up personally paying the difference between the regular rate of the hotel vs hotel block for the wedding party. As much as a headache and disappointment that part was, the actual rehearsal dinner was fantastic & couldn't say better things about how it was handled.
My last piece of feedback was the art displayed. The troll/rat looking display threw off some guests and disgusted a couple (because of what looked like opened wounds/moles on the back). I understand it's an art museum but would encourage more Kentucky inspired modern art or other displays that won't impact people's appetite!21c Museum Hotel Lexington's reply:
Hi Ashley -
Thank you so much for your feedback! I hope you and Matt are doing well and enjoying married life! Please stop in for a hello if you all pop in Lexington.
Best Wishes,
Paige -
Quality of service
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