Kim Hardy is such a sweetheart to work with. She bends over backwards to make sure the bride (or whoever she's working with) is happy with the event decor. My wedding was absolutely gorgeous! She scouted the venue in advance to make sure she knew what she'd be working with, and everything came together beautifully. She even ordered additional materials for her store when she didn't have the right shade of blue I wanted for table runners. My cousin used her for her own wedding the year before mind and had a couple of complaints about how things were done, but I think it was likely an error in communication. My only personal complaint is that Kim was sometimes hard to get in touch with, which is truly understandable considering she was very busy with other events leading up to my wedding. I had to call and text a couple times to remind her that I still needed the quote she had promised me, and also had to remind her who I was when I was calling/texting. But in the end, everything was perfect. My guests loved how my wedding was decorated, so much so that a couple friends who are now planning their own events have called to ask me who my decorator was.