Marcy was great! My husband mostly worked with her but I met her at a bridal show and wanted to see if we would be better off booking through a travel agent. She was able to book everything for us and get top notch travel insurance which we really wanted since we were traveling to Jamaica during hurricane season. Marcy was always kind and sent a "travel package" with all our info, a bag and a little office made book about Montego Bay, Jamaica. The only thing was we were actually staying in Ocho Rios, but didn't really matter since we didn't stray from the resort but did learn some interesting things about Montego Bay!