We started our engagement ring shopping here, that's where we met Amir. He told us they didn't work on commission and there was no pressure. But we definitely felt pressured. We didn't find what we were looking for, but at the last minute they found something close. The reviews were good so I thought I could trust them. I had to go back twice because the prongs were loose and catching on everything. The second time I noticed one of the smaller prongs had snapped clean off. When I went in, Amir was working again. He fixed the large prong again, but then pretended he couldn't see the smaller broken prong. It was clear as day! He finally admitted to seeing it and ordered me a new setting. When I went to pick it up they charged me $70 for resetting it! I only paid $40 the first time! I was so upset by the whole experience I didn't even want the setting anymore, it just made me feel taken advantage of. I went to Shane Company, they were amazing, but they still didn't have what we were looking for. We bought my husband's band there and it was a great experience. I ended up finding my ring at Wedding Day Diamonds. Everyone was awesome and the even bought my crappy setting off of me. I wish I would have bought my diamond there because they guarantee if it ever falls out, they'll replace it for free! Thankfully, everything worked out, but I would never ever send anyone to Jewelry Exchange in Eagan!