Walked out of Event Before it Started!!!
We used Premier Party Rentals for a green screen photo booth almost 2 years ago and they were phenomenal! So we decided to use them again for our party we had December 14th, 2019. To say they were a nightmare is being kind. The first attendant came in to set up and was asked to tape her cords down so kids didn't trip. In short she didn't like being told what to do, so she decided to pack up her things and walk out before the party even started. I was appalled that she would walk out on a 13 years olds bat mitzvah party that happens once in a life time, with over 100 kids looking forward to using a photo booth for memories. I called the owner who said she would try and get someone else out and she was sorry, she was planning on letting that attendant go anyway (which makes one wonder why she would send them out in the first place knowing they had issues with her) and that she would give me a full refund. The 2nd attendant arrived at 9:30 with only an hour left of the 4hr. party. She didn't have any of the backgrounds, couldn't use the personalization and the lighting on the machine didn't work so the photos were basically black. At that point I was beyond over it and just was thankful we had an amazing photographer there to capture the moments. When I asked the owner for a refund she stated that she was not going to give us a refund because our party planner was rude to both of the attendants she sent out. I had 4 other vendors there that said the party planner was nothing but kind just stating what she needed done in order to keep everyone with power and safe.
If you are going to be in the event industry you have to learn how to work with all vendors! Even if you don’t care for them! You DO NOT JUST WALK OUT and not fulfill your obligations! The owner seemed to care less and didn't see any need to refund me until I told her that we had a contract and she had already taken my money and didn't give us anything but a headache. Not to mention the way her attendant spoke to me and the planner and then the way she spoke to me and told me that she wished that my daughter would have seen her walk out....who wishes anything bad upon a child when it was their fault they didn't fulfill their obligations, let alone EVER. Never in my life have I ever dealt with someone so unprofessional. She finally told me that she would refund me just to get this over with, but included that "My combat tour in Iraq was more pleasant than this situation." Once again, showing her professionalism. She mentioned that she just purchased this business 6 months ago which explains why we had such an amazing experience before. She definitely needs to revisit what professionalism is all about and look into who she is hiring to make sure that they know how to take direction and work in the event industry. Until then I highly suggest that you check out other companies for photo booths, there are a million choices out there and I'm sure none of them would walk out of an event as they did.