I really love my rings that I got from Oster Jewelers. They are expensive, but the designer is expensive. I have been there several times since and they are very happy to clean my ring at anytime and noticed at one visit that my stone was loose and fixed it at no charge. I also had no charge to have my ring sent back to the designer to be resized. We looked at my wedding band a few months prior to buying it and the price they quoted was the same (or even a little less) when we bought it.

I found the wedding band of my dreams at Oster Jewelers. It is a big decision to make a purchase such as this so after thinking about it for 3 weeks my fiance and I went back to see about purchasing the ring. It was at this time that we were informed that the ring was now $1400 more than what I had been originally quoted. The owner explained how the price of gold has sky rocketed and that this ring was extremely underpriced to begin with. The lowest that he would go to work with us was $400 above what I had been originally quoted. I get it, the market changes just like any other industry, I understand that for a new customer walking in that they would be charged what the ring was marked at currently... but for them to not honor a price that they had originally given to me... such an awful move on the customer service front.

As dramatic as this may sound, I couldn't even look at them, I was so disgusted and disappointed. I literally walked out of the store with a broken heart.

Needless to say, we did not purchase the ring and will never purchase anything from this store.

I do have to say that the sales associates here are extremely nice, helpful and friendly. I appreciated their time and assistance very much. I wish I could have made a purchase from one of them as I had planned to.