Want a beautiful, delicious cake? DO NOT GO HERE!! Loback's is the WORST bakery I've ever dealt with!! I was charged $185 for a cake that looked and tasted like it was made by a 2-year old. Among several problems, names were misspelled, frosting was crooked/missing/smashed, and the base was a flimsy piece of cardboard. It was hideous. The cake was to be the centerpiece of a 75th birthday party, but instead, due to the extreme dryness and disgusting flavor, ended up in the trash can. I asked for my money back and was told "too bad." The owner was very rude and unprofessional. With only 2 hours before the event, I had little choice but to take this embarrassing thing to the party...it looks like a Pinterest fail. The family was very disappointed. After all the good things I'd heard about Loback's prior to this, I was excited to work with them. Now, I will do my part to keep anyone else from ever going there and getting misled and ripped off like I did!

Short Version:
They forgot to bake the cake for our wedding. Even after having contacted them 3 times after the initial order (twice right before the wedding), they still failed to have a cake ready on the date specified. A family member was forced to miss our wedding pictures in order to pick it up late, and it was not in an acceptable condition when they did.

Full Review:

I just recently had a wedding at the nearby Mt. Princeton Hot Spring resort, and had Loback's Bakery make us a simple cake for the wedding.

Shorty after placing the initial order, I called back to update our order; we had decided we wanted a larger cake, and wished to add a cupcake for a guest who had their birthday on the same day as our wedding. They could find no record of our previous order, so they had to make a new one - first red flag.

About 2 weeks before the wedding date, I called to confirm the order. They had it this time, good.

We wouldn't have time to pick the cake up on the day of the wedding, but my aunt graciously volunteered to do so. Four days before the wedding I called the bakery so that I could pay ahead of time, and inform them that someone would be picking the cake up for me the day of the wedding.

The day of the wedding, my aunt arrived at the bakery to get the cake, but there was no cake to be found. At first they didn't know what she was talking about, then once they found the order they told her that their "oven broke", and they would make the cake but she would have to come back at 5pm to pick it up. The wedding started at 3pm.

So my aunt returned at 5pm to pick up the cake, missing the family pictures after the ceremony in the process. The cake appeared hastily made, and they packaged it poorly; smashing down a piece of paper over the top and crushing the icing. The kitchen staff at Mount Princeton had to smooth out the icing and re-decorate it to make it look presentable.