My fiance had difficulty working with this jeweler at first. They were great about selling the item, but were then NOT great about getting the insurance documents or unlocking the ring from the safe....However, they fixed this after we spoke with the owner. It was VERY inconvenient at first, but my husband :) went back later to buy some wedding jewelry for me to wear on the day we wed. We were both pleased with this vendor after the confusion early on in our engagement. They staff is very nice and the owner really does care about people, not just selling items. I would recommend them to anyone in the Stevens Point area!