I went into the store and tried on many dresses. When i found the dress I liked I ordered it in my size, paid for it, and had it shipped to my home address. It arrived promptly (within about 2-3 weeks) but it didn't come with the dress bag that it was supposed to come with so I simply called the number that came with the shipment and they apologized and had me one sent right out at no extra charge to me. I Loved my dress and so did everyone else.