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Reviews of J Sullivan Travel

3.5 out of 5 rating
3.5 out of 5 rating
5 Reviews
71% recommend it
  • Quality of service
    3.4 out of 5 rating
  • Average response time
    3.4 out of 5 rating
  • Professionalism
    3.6 out of 5 rating
  • Value
    3.6 out of 5 rating
  • Flexibility
    3.7 out of 5 rating
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Rachael Sent on 09/26/2018
5 out of 5 rating
We were so blessed to meet J Sullivan Travel at Today's Bridal Show last year. Jen and Kelly were a pleasure to speak with and were very knowledgeable on the different area's we wanted to host our destination wedding in. In the end, we decided on Nashville, TN. She was extremely on top of keeping our guest list organized and following up with our friends and family to make sure they booked their flights on time. They loved speaking with her and Kelly, and I would always hear about how friendly and accommodating they were. On top of that, we also booked our honeymoon through Jen to the couples resort in Jamaica. We were able to help set up a "Honey Fund" where family members could gift us excursions or a night stay in the hotel. Even better, she was upfront about there being absolutely NO extra fees which I had been running into a lot with other different travel agents and Honeymoon registry sites. For anyone local to the CLE area, it was wonderful to sit down and talk face to face to discuss what we wanted out of our wedding and honeymoon, our budget, and any other questions we had at her office. For any future trips my husband and I have, we are going to book through Jen. She gave us such a personalized experience and truly cared about us as a couple by making sure we had the best time possible within our budget. I would recommenced her to anyone!
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Michael Sent on 10/23/2013
5 out of 5 rating
Jen was great to work with, very accommodating. I had many questions and I am a shopper, I was trying to get the best deal possible and Jen made it happen. I never felt as though she was just trying to sell me a package just to make her money. I dealt with several other travel agents that made me think they were not concerned about me. Jen truly cared and we were very happy with the way everything turned out. Thanks for all of your help.
User2478219 Sent on 12/22/2015
4.8 out of 5 rating
So easy to work with, helpful, and they had experience staying at the resort we went to for our honeymoon. We were very happy with our trip!
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