Beautiful venue, good food, HORRIFIC event management
Held our Sept '22 wedding and reception here
The good: Beautiful venue/location and views. Food was INCREDIBLE, portions were large and we got many compliments from our guests. It's downtown Newport so definitely not cheap, but compared to other Newport wedding venues/caterers, pricing was reasonable
The bad: We booked in 12/20 w/ coordinator Emily who was fantastic, responsive and a factor in our venue decision. Since then, there were many changes in management NONE of which were communicated to us. First time it happened we had sent Emily a question - she let us know she was leaving, who her replacement was, and that they'd reach out January of our wedding year. When Feb '22 came and we heard nothing we reached out to the new person, no response. After several attempts, we had to hunt down someone in charge by calling multiple times and were then told there was ANOTHER new event coordinator Olivia. We met her at our tasting - she was actually pretty decent/communicative until one day we emailed her a question and got an automatic reply with a NEW person to contact, Michael. I forwarded my email to Michael, got an immediate reply on 6/1 that he’d look into my (very simple) questions and get back to me asap, and then didn't hear back. I followed up on 6/26 (no response) & finally heard back when I asked on 7/2 if he could acknowledge that he’s even getting our emails considering our wedding is in 68 days and we've paid you $15k so far. Communication continued to lack. We are VERY reasonable, forgiving people since we also work in customer service and even we had to get him on a call to ask what the hell was going on. Things somewhat improved after that, but was still inconsistent at best. The experience made the 2 months before our wedding extremely stressful
We had a quick “rehearsal” the night before that was actually just me asking a million questions because neither Michael nor anyone else was driving the ship on discussing logistics. On our wedding day there were several things that irked me and were just bad service. 1) in the 30 minutes before our ceremony I had to ask if valet/front desk could stop directing guests to the ceremony space by sending them DIRECTLY through the area we were told to “hide” from guests 2) had to ask numerous times to remove random people (who were OBVIOUSLY not guests) from the event spaces we paid to reserve for a PRIVATE event despite being told there’d be adequate privacy partitions. We continued to have strangers walk through the courtyard -what is the point of “reserving" event space at that point? They mostly locked it down by dinnertime but it really pissed us off 3) food display that was supposed to be out at cocktail hour went out w/ late night snacks 4) guest had to point at the signature drink sign sitting ON THE BAR COUNTER to explain to a bartender who had no idea there were signature drinks we planned with Michael 5) husband was approached during the late hours of our wedding (after we all had been drinking for hours) to settle up our final bill that we were told by Michael we'd “figure out/pay after the wedding.” We literally only owed taxes/gratuity/total for table wine service, and we were staying overnight AT Forty 1 North. This should’ve been taken care of the next AM when we were SOBER, checking out, & collecting our personal items they held for us that and that we obviously wouldn’t have ran away the next morning without if they were concerned about us stiffing them on the bill