We engaged Flower Catering to help with our school auction. Our team is mighty but small, and it can be so chaotic and difficult to stay on top of it all. Flower never needed handholding, and it was just so wonderful and a relief. Every time I remembered to check, it turned out there was less than no need for it. The team was always on top of it, and the food and presentation were lovely. I would absolutely work with them again!

We had our wedding about a month ago and ordered a two-protein drop-catered meal for 150 guests, plus a charcuterie spread for cocktail hour. Overall, the food itself was good, but we experienced several issues with the service that were never explained or resolved. Unfortunately, our follow-up emails and phone calls went unanswered, which was the most disappointing part of the experience. We’re sharing this so others don’t go through the same thing—especially when you’re spending over $6,000 on catering.

1. Missing Dinner Rolls
We added about 150 rolls with butter to the dinner meal for an additional cost. However, when the bride and groom (who were first in line) went through the buffet, the rolls were missing—and no one could explain what happened to them. We had hired a server to stay onsite for 2–3 hours, but even he didn’t know where they ended up. They were never served or accounted for. It’s possible they were mistakenly set out during cocktail hour, but we couldn’t verify that. Regardless, the rolls were part of what we paid for and were never delivered or explained.

2. Missed Drink Service During Cocktail Hour
We also hired a server to stay specifically to help manage the bar during cocktail hour. The owner told us that once the recessional music started, the server would begin filling beer and cocktail glasses to set out on the bar, creating a grab-and-go setup to reduce lines and wait times. This never happened. Guests had to pour their own drinks, creating a crowd and long waits for the first 15 minutes. Our day-of coordinator confirmed that the plan we paid for wasn’t followed.

3. Food Temperature and Consistency
While many guests enjoyed the food, we did receive complaints—especially from those served first (including us)—that the salmon and chicken were room temperature and dry. Those served later had warmer, juicier portions. It seems the top layers of the trays cooled quickly while the lower portions retained heat. For the price, we expected consistent quality across all servings.

4. No Response Afterward
The biggest disappointment wasn’t the food or service issues themselves, but the complete lack of response afterward. We sent multiple emails and made several calls to try to discuss these concerns, and we never received a reply.

We genuinely wanted to love this experience because the food had potential—but communication and follow-through are just as important as flavor. Unfortunately, that’s where things fell apart.

We had a wedding about a month ago, we ordered a two-protein drop-catered meal for 150 guests, plus a charcuterie spread for cocktail hour. Overall, the food was good, however we had several issues with the service that unfortunately were never explained or resolved, as we were ghosted via both email and phone when we raised them. We don't want this to happen to anybody else, especially when you pay over $6,000 for catering. Here are our main complaints that we never got an explanation for:

We added about 150 rolls with butter to the dinner meal, which was an additional cost added to the meal. However, when the bride and groom, who were first to be served, went through the line, the rolls were not present. They couldn't be accounted for. We had hired a server to stay for 2-3 hours after drop off, and though he was onsite while the buffet was served, he had no idea where they ended up. The rolls were never served with dinner & were never found or explained. If they were there, they may have accidently gotten served during cocktail hour, and were gone, however, we couldn't verify this. The charcuterie, which was $2,500, and was its own cost, should not have absorbed this cost if that was the case. We paid specifically for the rolls to be served with dinner, and we didn't get what we paid for, and there was no explanation where they went or if they were even there. We didn't even see the butter.

We had hired a server from this catering staff to stay after the food was dropped off for a very specific reason. We had two kegs, plus two batched cocktails at the bar, in a self-serve style as we didn't hire a bartender. We didn't want a choke-point at the bar right after the ceremony when cocktail hour started, as we knew all the guests would immediately want their first drink. The owner told us if we hired a server to stay, one he heard the recessional music, he would start filling up beer and cocktail glasses to spread out on the bar for a grab-and-go serve-style during the first 30 minutes of cocktail hour to diminish crowds and wait times around the bar for the first round for our guests. According to guests, and our day-of-coordinator this was not done. The guests had to pour their own drinks for the first round, and there was a crowd and wait time for the first 15 minutes. I don't know what the server was doing at this time, but he didn't do what we hired him to do specifically.

And lastly, like I said the food overall was decent, however, we did receive complaints about the salmon and the chicken being room temperature and dry. We didn't hear this from everyone though, so we asked more questions and realized those who had been served first, including the bride and groom, were the ones who noticed these details. That means, the pieces that were on top of the dishes, and not underneath, were much cooler & dryer than what was stacked at the bottom. Obviously this makes sense, with the juices flowing towards the bottom, and the heat from the bottom portable burners not reaching the pieces at the top after the drop, however, we paid a LOT for the food as a whole, and expected every piece of protein to have the same quality as the rest because that is what we paid the most for.

The most disappointing part in the end, wasn't the quality of the protein, or the missing rolls, or the lack of drink service we had paid for, but the disregard for communication & customer service from the owner after we raised these concerns. After several emails, we still have heard nothing.