I bought my wedding cake topper here. Not only is it beautiful, it's really inexpensive! When I got an email saying it was going to take longer to arrive because it was out of stock, I called them to cancel. The man I spoke to was so helpful and he called around to find one locally. He called me back within an hour and told me that the piece would be here much sooner. He actually talked to the artist that makes them and she is sending it to his warehouse this week! I didn't have to sit on hold and I spoke directly with them instead of an answering service. I highly recommend this website!