Incomplete Invitation Suite :(
Unfortunately, my overall experience with East + West was less than ideal. I hired Sam for formal wedding invitations and I'll be the first to say, they are absolutely stunning and her initial communication with me was great. My negative experience began when our mail date was pushed back from what was listed on the contract due to a detail of the invitations not arriving on time. While I was super bummed, I understand no one can control USPS. Eventually, I asked for the invitations to be mailed without this detail. Upon receiving the invitations in the mail, the number of seats reserved on the RSVP cards were left blank (this becomes a huge issue when trying to limit the number of people attending) and the stamps utilized were not cohesive with the winter feel of my wedding. I spoke with my planner and she agreed that this wasn't the level of attention to detail that one would hope for when spending over $3,000 on invitations. A few days later, I received an apologetic email from Sam offering a partial refund of $550 for the detail that never arrived, the postage and the RSVP cards... while this amount didn't seem like much compared to what we could spend on extra RSVP's, I thanked her for the apology and partial refund and asked if she would be available for day-of stationery. It was important to me that my day-of items matched the invitations that were sent out. Well, I was then fired and told that she would be unable to help me moving forward. When my planner asked if I could PURCHASE the fonts/prints/etc utilized for my stationery, Sam said no. SO, not only did she fire me due to her mistakes, but, now I won't have cohesive stationery carried throughout my wedding day.
I wouldn't recommend this to any bride.