Please save yourself the stress and do not try to book an event with the Conrad. We first inquired about hosting an event there one month ago. After some back and forth with the previous event manager and several days of her being unreachable, we booked a tour to see the hotel and ballroom. The first day we mentioned that our event would have to be on a Thursday and our in-writing proposal says this as well. The events manager set the day and time of our meeting because her schedule was very busy
After one hour of waiting in the lobby at our appointment time and trying to email/call her, she finally arrived. We were already upset after waiting this long but she rushed through a quick tour and offered some concessions to accommodate our inconveniences. We were okay because she did her best to make things right. We specifically asked her questions about if the hotel could accommodate for our type of event. We again reiterated how we needed to host a Thursday event. The next week, she becomes unreachable again. We called her direct line, sent follow up emails, and eventually called the hotel directly. Come to find out she was fired shortly after sending a proposal detailing the concessions she offered. After another week of waiting, we are put in touch with the interim Events Manager. During our communications with the hotel staff, we were patient and polite and never asked for anything due to the confusing circumstances. After speaking with the interim Events Manager ( at this point one month after our initial contact), we were then told that Thursday events are against the hotel policy and the previous events manager spoke out of line. We spoke kindly and tried to come from a place of understanding when talking to the new interim events manager. We asked if an exception could be made because, at the time, we had asked the previous manager to make sure a Thursday event was possible and she, representing the hotel, told us it was. If we were told up front one month ago when we first asked, we would have moved on and found a different hotel or venue. Now after asking if an accommodation could be made due to an error on THEIR part, the interim Events Manager gets irritated and says there is nothing they can do and to find somewhere else. No apology no effort to make it right. Thats not how you speak with someone. At least offer a better group rate for our guests hotel block, free night stay, literally anything. We again explain that we have the proposal in writing stating the opposite of what she is saying. She says they have no obligation to accomodate us and rudely interrupts us while we spoke. Yet we never interrupted her and let her explain everything from her end before speaking. She again rudely explains it's their policy and they aren't responsible for what their previous employee said. Yet they are, in my opinion. A customer is not responsible to reap the consequences of a poor employee. That is on the business to face the fall out of poor managment and make it right.
Frankly, we don't care about their policy but are livid at the complete lack of timely communication and customer service. The interim manager said that they get corporate events booking 200 rooms and the ballroom at the time and they cannot make an exception for just a wedding event. Anyone planning a wedding knows that one month of time is a lot of time and unfortunately the Conrad wasted ours. Please don't let them waste yours because you are not a big enough fish for them to make money off of. They will lie, talk rudely, and tell you off instead of treating you with kindness as a potential paying customer. We told her this is not right and she simply said she sees it differently and sorry we feel this way . . .

All in between our guest rooms and the ballroom, we would have spent almost $75,000 at the hotel but I guess that's not good enough for them.
They will probably respond and state their policy again and reiterate their same points. However, one thing to note is that their should be some effort to honor what we were told and believed in good faith. Throw policy out the window; values and integrity matter much more.