Gardner was very easy to work with. He was very friendly and professional. I love my wedding video. The only thing I was not pleased with was a few random stills that he had in our video where we had funny looks on our face. We asked if he could take them out and he said he couldn't. There was some reason he couldn't. He said he would have to take out all the stills if he wanted a few taken out. My husband has done a lot of video editing and said that isn't common. SO I would specify that you don't want any stills that aren't... flattering/or where you're not smiling etc. Sounds funny, but we have some pretty awkward stills in our video!