Engagement ring came in but the prongs for the center diamond were not properly set, so center setting fell off and had to be reattached. Diamonds, though, are of exceptional quality and exactly what we wanted for the rings. Wedding bands were engraved PERFECTLY (the design was complicated), and they were shipped quickly (from Missouri to Texas). Bands were thicker than first imagined, but still feel great. No problems after the diamond setting! Very nice and willing to help, and very knowledgeable about rings and stones. Will not pressure you into buying one ring or another.