Our wedding in the end was beautiful and wonderful. Leading up to the wedding was less than stellar. First we set our wedding date for 09/29, and they failed to notify us that Prosser's biggest event was that weekend. We literally couldn't get any hotel rooms. Thankfully they were gracious and let us switch our date. We confirmed with them in Nov, (less than a year out) that we'd switch to 11/03 date. We re-signed our contract in Jan 2018 and less than 2 weeks later, they advised that they double booked us and that there was nothing they'd do for us. We either had to reschedule or they'd give us our money back. We ultimately decided to stay with Airfield because we loved the venue and they honored the original price agreement but they did ABSOLUTELY nothing for the inconvenience or stress of their error. No discount, no extra wine, nothing! The did ultimately fire the person who made the mistake, however, that's not really compensating us for their error.
After they fired the individual and we set our 3rd wedding date, everything went smooth and was fine. Their customer service was fine, their engagement was fine. I wouldn't say that their customer service was anything beyond average. The person we had been working with didn't even connect with us the week or day of our wedding. Thank goodness we had an AMAZING! Wedding coordinator (Seattle Stunning Events - Katy Warner).
Again - our wedding was beautiful and day of went very smooth and lovely. So perhaps others experiences may be better. But ours was underwhelming.