Adventure Weddings

Puerto Vallarta, MX MX 0001Z Map · Phone number
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2 reviews
2.5 out of 5.0
  • Photos 5
  • Reviews 2

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Adventure Weddings

2 Reviews for Adventure Weddings

Recommended by 50% of couples


2.5 out of 5.0
  • Quality of service 2.5
  • Professionalism 2.5
  • Flexibility 2.5
  • Value 2.5
  • Average response time 2.5
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  • User3757675 · 2+ years ago

    4.0
    • Quality of service:
      4.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    Adventure Weddings offers a range of wedding packages for couples' unique needs. In our case, we selected the premiere package, which means we have a private beach location for our ceremony and reception. Thus far, we have been in the wedding planning phase, which is what this review is focused on. Our initial wedding planner was extremely information and responded to any emails promptly. She has recently left on maternity leave, but was very forthcoming and helpful when moving us over to a new coordinator. The new coordinator has been equally as prompt and informative. She has been very helpful and willing to accommodate our requests. As the wedding date has drawn closer, the wedding planner has been sure to get us in touch with our wedding photographer and officiant in a very timely manner. Both photographer and officiant have thus far been very pleasant to deal with. Overall, I must say it looks like Adventure Weddings has this wedding planning thing down to a science!

    Sent on 11/29/2014
  • Carly

    Carly Bakken · Married on 07/17/2020

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Horrendous

    I booked this company in December 2019 for my wedding in June 2020. When COVID-19 started occurring, I reached out in on March 15th inquiring about what the status was of Mexico, Corona Virus, and my wedding. My wedding planner Dennise Betancourt attempted reassured me that Mexico was doing great and that the wedding would go as planned. When I asked about in the case that travel was cancelled or we wouldn’t be allowed down, would our deposit be refunded to us? She told me that we would only receive a credit toward Cancun Adventures. At this point I had family members telling me they had flights cancelling, our honeymoon cruise was cancelled, and then our hotel cancelled and said it would be closed. So I pushed forward asking again because it would be out of our control if they had to cancel on us or traveling wasn’t allowed because there were travel restrictions in place. I received no replies. I had also called and left messages with the toll free number and also spoke to someone in Puerto Vallarta who told me the offices were closed but that they would forward the message. I emailed Dennise again and asked if she got my email on May 12th, she said she didn’t receive an email until that day. So I forwarded her what I sent her that same day and she didn’t reply. I emailed again 3 times with no reply. I took to Facebook and privately messaged them 3 different times and each time it showed they viewed it with no replies. Since they had the audacity, I posted on their Facebook and on a photo. It remained professional and truthful with how exhausted I am with the situation and their response. THEY DELETED MY POSTS, BLOCKED ME FROM POSTING, AND BLOCKED ME FROM MESSAGING. This is highly unprofessional and I’m fed up. The US and Mexico have blocked travel past my wedding date, I am owed my deposit back. I used to trust this company, having used them multiple times in different cities for excursions. Unfortunately, that trust and respect it gone. I’m beyond upset about this, it’s not as if I wanted to miss having my wedding in Mexico. I expect this to be rectified and my $1,000 be refunded to me.

    Sent on 05/23/2020

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    1.866.731.8152 (Phone number)
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