jms's Profile
November 22, 2008
Ceremony Location: Kentland, IN
Reception Location:

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My Reviews (1)
Photography
Hot Shots Photography
Mooresville, Indiana 46158
See All Reviews

Review Date: 08/13/2009
Services Used: Photography

0.4
out of 5.0
Quality of Service: 0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value For Cost:0.0 out of 5.0(0.0/5.0)
Flexibility:2.0 out of 5.0(2.0/5.0)
Quality of service gets a disaster, we were married 9 months ago. We are still waiting on the half of our contract to be delivered to us including the coffee table album, including the several DVD slideshows that were supposed to be set to music. She quit respond to my emails, and started sending my phone calls directly to voicemail approximately 3 months ago. She has not tried to or been successful at contacting me at any one of my three email addresses, or two phone numbers, one being a cell, one being a house number both of which have answering services. Obviously for that reason also she gets a disaster for responsiveness. Professionalism gets a disaster as well because the day of the wedding she was quite late to getting to take photos of my bridesmaids and myself, also showed up in attire that lacked professionalism on her part, and her daughter (her assistant's) part as well. The daughter came dressed in black pants, and a bright orange JAIL zip up hoodie that was never removed. It was quite embarassing for my guests to be wondering who would show up in something like that. Value for cost gets a disaster as well because what would I value about the 1/2 of the contract I haven't received yet! Flexibility gets a 2 because she did agree with no problems to reschedule our wedding from October 18th, to November 22nd because I was in the hospital for two full weeks and the entire week of our wedding from complications due to having a surgery. She did not charge us extra to change the date, as long as the date that we picked, she still had open. Which was fair (the only thing being fair) in my opinion. Customer service and professionalism are seriously lacking here people, customers beware, as this is not something you should have to go through upon paying the photographer of one of the most important days of your lives...not to mention she was paid in full upon receipt of our proofs...which I will mention she made a spelling error on the proof image on all of our proofs of our last name. Mistakes happen but goes to show you how much she values her customers, upon asking her of this, she was quite rude informing me it was just a little spelling error, and that she would not be correcting it. She also never performed several of the edits that I requested of specific photos which is disappointing as well. Also, check around, as I am certainly not the only unsatisfied customer of this business, check out the better business bureau!!