They failed to give us some important information about caring for white gold. Now my white gold ring is yellow after only six months.

We bought my both mine and my husband's wedding bands from Zales. He got the engagement ring elsewhere. While they were very nice to us and we were able to get a good deal, it was obvious that they didn't really care about giving us goood service...we weren't a 'big sale'. They wanted us to sign up for their credit card, which we didn't want and after that they were not very friendly!
Also, we ordered his ring in May and it didn't come it until August...which was a long time, I thought.

There is a nice selection of jewelry but not always professional service from all the employees. Our sales lady was so concerned about getting a sale before she left that she did not check our purchases, therefore, we did not have my wedding band in the safe after almost a years time in the safe. My husbands wedding band was the wrong size and type of metal, so they had to stretch it and dip it in Rhodium so that it would at least look like the right ring for pictures. Our ring was not able to make it to us until we returned from our honeymoon, and they only gave us a gift bag with jewelry cleaner in it to make up for their mistake.