The Painted Table Reviews
Reviews
4.1 out of 5 rating
4.1 Good
4.1 out of 5 rating
21 Reviews
82% recommend it
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4.1 out of 5 rating4.1
-
Professionalism 4.2 out of 5 rating4.2
-
Value 4 out of 5 rating4.0
-
Flexibility 4.2 out of 5 rating4.2
Awards
21
+10
User photos
-
Stephanie M. Sent on 01/15/20205 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Amazing Experience!
The Painted Table was the caterer for my wedding last October. They did an incredible job with both the menu and presentation. My husband is from Colombia and they put together a creative Colombian inspired menu. It was both delicious (I am still thinking of the tres leches cake) and fresh! The staff was very friendly and professional. They even made sure my husband and I got a chance to taste the appetizers while we were so busy with photos and greeting guests. I will definitely be thinking of the Painted Table for future events and highly recommend their services.The Painted Table was the caterer for my wedding last October. They did an incredible job with both the menu and presentation. My husband is from Colombia and they put together a creative Colombian inspired menu. It was both delicious (I am still thinking of the tres leches cake) and fresh! The staff was very friendly and professional. They even made sure my husband and I got a chance to taste the appetizers while we were so busy with photos and greeting guests. I will definitely be thinking of the Painted Table for future events and highly recommend their services. -
Quality of service
-
Ilma M. Sent on 11/15/20195 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Terrific caterer
The Painted Table was the caterer for our daughter’s wedding reception at the end of October, and they did an absolutely amazing job. Our son-in-law is from Colombia, and the Painted Table team came up with a wonderful Colombian menu that everyone loved, including those from Colombia. We had so many compliments on the food – everything was delicious, and the presentation was great. Our catering manager Melissa gave us her phone number and email, and we had no problems reaching her when needed. We also had many compliments on the level of service and the staff at the reception. We really felt that the Painted Table team went above and beyond to provide us with the best food and service. We recommend the Painted Table very highly, and would definitely use them again for another event.The Painted Table was the caterer for our daughter’s wedding reception at the end of October, and they did an absolutely amazing job. Our son-in-law is from Colombia, and the Painted Table team came up with a wonderful Colombian menu that everyone loved, including those from Colombia. We had so many compliments on the food – everything was delicious, and the presentation was great. Our catering manager Melissa gave us her phone number and email, and we had no problems reaching her when needed. We also had many compliments on the level of service and the staff at the reception. We really felt that the Painted Table team went above and beyond to provide us with the best food and service. We recommend the Painted Table very highly, and would definitely use them again for another event. -
Quality of service
-
Heather Sent on 05/01/20185 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Overall painted table was amazing to work with. Kati and Melissa went above and beyond to accommodate to our 1/2 vegetarian guests.
The food was delicious- my fav, the chicken and waffles Were a real Crowd pleaser, the Grand cheese and fruit display was gorgeous.
Kati and Melissa took my vision with the decor and made it better than I could have imagined.
The whole night was stress free and easy with Painted Table as our venue and caterers. I highly recommended them to friends!Overall painted table was amazing to work with. Kati and Melissa went above and beyond to accommodate to our 1/2 vegetarian guests.
The food was delicious- my fav, the chicken and waffles Were a real Crowd pleaser, the Grand cheese and fruit display was gorgeous.
Kati and Melissa took my vision with the decor and made it better than I could have imagined.
The whole night was stress free and easy with Painted Table as our venue and caterers. I highly recommended them to friends! -
Quality of service
-
Adam Sent on 02/01/20185 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Painted table is always a pleasure to work with and the food is outstanding.Painted table is always a pleasure to work with and the food is outstanding. -
Quality of service
-
Alexandra Sent on 06/26/20175 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
The Painted Table was not my original catering vendor because I felt it was beyond our budget, however when I got the call from our venue stating they had switch their preferred catering vendor to the Painted Table I was very pleased! The tasting was done in a group setting with other brides-to-be from my same venue which was actually quite nice! They do offer a private tasting if you prefer that! They were extremely welcoming and ready to jump right into getting my prefect menu set for my big day! I must say it was a little difficult to set our menu simply because ALL the food was amazing! We finally chose seasonal summer salad, lemon caper chicken, potatoes augratin, pesto pasta, and seasonal vegetables. For the appetizers we chose the fruit and cheese display and the smoke almond stuffed plum wrapped with bacon. My husband and I could not have gotten enough compliments on the food, all of our guest raved about it stating not only did it taste amazing, but they loved that it was not the typical "wedding dinner." I would highly recommend them for any event!The Painted Table was not my original catering vendor because I felt it was beyond our budget, however when I got the call from our venue stating they had switch their preferred catering vendor to the Painted Table I was very pleased! The tasting was done in a group setting with other brides-to-be from my same venue which was actually quite nice! They do offer a private tasting if you prefer that! They were extremely welcoming and ready to jump right into getting my prefect menu set for my big day! I must say it was a little difficult to set our menu simply because ALL the food was amazing! We finally chose seasonal summer salad, lemon caper chicken, potatoes augratin, pesto pasta, and seasonal vegetables. For the appetizers we chose the fruit and cheese display and the smoke almond stuffed plum wrapped with bacon. My husband and I could not have gotten enough compliments on the food, all of our guest raved about it stating not only did it taste amazing, but they loved that it was not the typical "wedding dinner." I would highly recommend them for any event! -
Quality of service
-
Kathy Sent on 12/21/20165 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
My daughter's November 12 wedding at Panoche Creek River Ranch was catered by this company. I worked with Kati Hill over the year leading up to the event. She was very responsive to my many questions. Painted Table did the place settings (Kati asked for photos of our desired set-up and made sure they were executed). The food was DELICIOUS with an autumn seasonal emphasis. We had two appetizers and 3 choices on entrees, including a fantastic vegetarian lasagna. The coffee bar was wonderful, and I highly recommend it if you are doing a late fall or winter wedding. The service staff was very helpful. A few glitches came up in serving, due to people changing tables and then forgetting what they had ordered, but that was not Painted Table's fault. They were easily corrected. People need to remember that in a sit-down served dinner, you need to stay at your assigned table, at least until you get served! I would highly recommend this company!!My daughter's November 12 wedding at Panoche Creek River Ranch was catered by this company. I worked with Kati Hill over the year leading up to the event. She was very responsive to my many questions. Painted Table did the place settings (Kati asked for photos of our desired set-up and made sure they were executed). The food was DELICIOUS with an autumn seasonal emphasis. We had two appetizers and 3 choices on entrees, including a fantastic vegetarian lasagna. The coffee bar was wonderful, and I highly recommend it if you are doing a late fall or winter wedding. The service staff was very helpful. A few glitches came up in serving, due to people changing tables and then forgetting what they had ordered, but that was not Painted Table's fault. They were easily corrected. People need to remember that in a sit-down served dinner, you need to stay at your assigned table, at least until you get served! I would highly recommend this company!! -
Quality of service
-
Gerri Sent on 05/13/20155 out of 5 rating5.0
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
My daughter and her husband-to-be wanted to do an international/travel theme wedding and Jeromie came up with the idea for a four-sided buffet with Asian, Italian, Mexican and American foods. They were all delicious!
Our guests and the photographer and DJ all commented that they'd never had such an interesting menu at a wedding.
The presentation of the buffet table and the appetizer (fruits and cheeses) table were beautiful and very creative.
The staff were all very helpful before the event and everything went very smoothly.
The service staff and the chef were excellent and I can't say enough about how much that was appreciated.
I would heartily recommend Painted Table for any special occasion.My daughter and her husband-to-be wanted to do an international/travel theme wedding and Jeromie came up with the idea for a four-sided buffet with Asian, Italian, Mexican and American foods. They were all delicious!
Our guests and the photographer and DJ all commented that they'd never had such an interesting menu at a wedding.
The presentation of the buffet table and the appetizer (fruits and cheeses) table were beautiful and very creative.
The staff were all very helpful before the event and everything went very smoothly.
The service staff and the chef were excellent and I can't say enough about how much that was appreciated.
I would heartily recommend Painted Table for any special occasion. -
Quality of service
-
User1905293 Sent on 11/04/20144.9 out of 5 rating4.9-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
The team is the best and the food was absolutely amazing and exactly what we ordered! The attention to detail was beyond our expectations. The only problem was that the party had to end and we look forward to booking The Painted Table for each of our anniversaries! We highly recommend them. The Painted Table are not for everyone we admit. They are really for foodies and people who appreciate the hard work that they put into the level of catering services they provide. You pay a little more with them but the amount of time we saved and the enormous amounts of compliments we got from our guests are worth every penny.The team is the best and the food was absolutely amazing and exactly what we ordered! The attention to detail was beyond our expectations. The only problem was that the party had to end and we look forward to booking The Painted Table for each of our anniversaries! We highly recommend them. The Painted Table are not for everyone we admit. They are really for foodies and people who appreciate the hard work that they put into the level of catering services they provide. You pay a little more with them but the amount of time we saved and the enormous amounts of compliments we got from our guests are worth every penny. -
Quality of service
-
![Edelita]()
Edelita V. Sent on 03/07/20214.8 out of 5 rating4.8-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 4.0 out of 5 rating4.0
-
Flexibility 5.0 out of 5 rating5.0
A perfect picnic in Yosemite
Thank you for putting together the cutest (and tastiest!) picnic for our elopement in Yosemite! We opted to have a socially distant picnic with the few guests that we had at our elopement ceremony and reached out to The Painted Table for catering. I was so excited to find out that they could provide not just the food, but also picnic baskets, and even blankets if we desired!
Vanessa was great in providing us with a menu with a variety of options to pick from that would travel well and split easily - and when it all showed up (on time - YES!), everything was packed with care, and with extra decorative touches that were so unexpected, but very appreciated.
It was really perfect for the times, and the location! Our picnic packed out neatly -- Leave no trace! -- and with full, happy bellies. ;)
Hoping to update this review once we get pictures back, too!Thank you for putting together the cutest (and tastiest!) picnic for our elopement in Yosemite! We opted to have a socially distant picnic with the few guests that we had at our elopement ceremony and reached out to The Painted Table for catering. I was so excited to find out that they could provide not just the food, but also picnic baskets, and even blankets if we desired!
Vanessa was great in providing us with a menu with a variety of options to pick from that would travel well and split easily - and when it all showed up (on time - YES!), everything was packed with care, and with extra decorative touches that were so unexpected, but very appreciated.
It was really perfect for the times, and the location! Our picnic packed out neatly -- Leave no trace! -- and with full, happy bellies. ;)
Hoping to update this review once we get pictures back, too! -
Quality of service
-
![Renae]()
Renae R. Sent on 11/18/20204.8 out of 5 rating4.8-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 4.0 out of 5 rating4.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Delicious Food!
The Painted Table catered our wedding and the food was absolutely delicious. We received so many compliments!
My favorite thing about The Painted Table is that they are a one-stop shop. From the silverware to the food, everything was taken care of in the package we chose. Thank you!!The Painted Table catered our wedding and the food was absolutely delicious. We received so many compliments!
My favorite thing about The Painted Table is that they are a one-stop shop. From the silverware to the food, everything was taken care of in the package we chose. Thank you!! -
Quality of service
-
Jessica Sent on 02/26/20154.8 out of 5 rating4.8
-
Quality of service 4.0 out of 5 rating4.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
Great venue. We used for our baby shower/surprise wedding ceremony. It is such a fun and funky venue, but still has a formal/fancy enough feeling. Staff was great about ensuring all of our guests had parking, and were great to be around.Great venue. We used for our baby shower/surprise wedding ceremony. It is such a fun and funky venue, but still has a formal/fancy enough feeling. Staff was great about ensuring all of our guests had parking, and were great to be around. -
Quality of service
-
![Victoria]()
Victoria Sent on 09/11/20234.6 out of 5 rating4.6-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 4.0 out of 5 rating4.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 4.0 out of 5 rating4.0
Best wedding food!!
The painted table’s wedding day execution was phenomenal and especially considering our large guest count of 235 guest.
All of the tray passed apps were amazing and fresh, the dinner was phenomenal, and their service staff was kind and professional. I have nothing but amazing things to say about the service and food they delivered. So perfectThe painted table’s wedding day execution was phenomenal and especially considering our large guest count of 235 guest.
All of the tray passed apps were amazing and fresh, the dinner was phenomenal, and their service staff was kind and professional. I have nothing but amazing things to say about the service and food they delivered. So perfect -
Quality of service
-
![Josie]()
Josie G. Sent on 11/19/20204.6 out of 5 rating4.6-
Quality of service 4.0 out of 5 rating4.0
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 4.0 out of 5 rating4.0
-
Flexibility 5.0 out of 5 rating5.0
Amazing Vegan & Non-Vegan Options!!
I could not recommend the Painted Table enough!! I recently got married in October of this year in Groveland, CA. In August, I was connected with Augie, who was terrific to work with and made planning a wedding in such a short amount of time seamless. He, along with Vanessa, made the process flawless.
It was an intimate group but we needed vegan, vegetarian options, and the painted table did not disappoint. The vegan and nonvegan appetizers were a hit! We also went with a vegan cake option (chocolate and vanilla) and it was delicious! The servers, bartenders, Augie, and his wife, were lovely and made the entire process stress free. If you are looking for delicious vegan and non-vegan options, look no further!I could not recommend the Painted Table enough!! I recently got married in October of this year in Groveland, CA. In August, I was connected with Augie, who was terrific to work with and made planning a wedding in such a short amount of time seamless. He, along with Vanessa, made the process flawless.
It was an intimate group but we needed vegan, vegetarian options, and the painted table did not disappoint. The vegan and nonvegan appetizers were a hit! We also went with a vegan cake option (chocolate and vanilla) and it was delicious! The servers, bartenders, Augie, and his wife, were lovely and made the entire process stress free. If you are looking for delicious vegan and non-vegan options, look no further!-
![The Painted Table 9]()
-
![The Painted Table 10]()
-
+7 photos
![The Painted Table 11]()
-
Quality of service
-
Jaquelynn Sent on 04/22/20174.6 out of 5 rating4.6
-
Quality of service 4.0 out of 5 rating4.0
-
Average response time 4.0 out of 5 rating4.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 5.0 out of 5 rating5.0
-
Flexibility 5.0 out of 5 rating5.0
I did a family style meal at each table. Every guest I talked to said they were stuffed and the food was delicious. When we were served our food, it wasn't covered in sauce like the others, so it wasn't as good as we remembered at our tasting. But great communication, and really flexible and willing to work with whatever we demanded! We also didn't get any champange at the toast, they forgot to serve us. But other then that, they did a great job, and my guests were very pleased!I did a family style meal at each table. Every guest I talked to said they were stuffed and the food was delicious. When we were served our food, it wasn't covered in sauce like the others, so it wasn't as good as we remembered at our tasting. But great communication, and really flexible and willing to work with whatever we demanded! We also didn't get any champange at the toast, they forgot to serve us. But other then that, they did a great job, and my guests were very pleased! -
Quality of service
-
Aaron Sent on 12/20/20134.6 out of 5 rating4.6
-
Quality of service 5.0 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 4.0 out of 5 rating4.0
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5.0 out of 5 rating5.0
The food was fantastic. We recevied many compliments on the food. We had no worries on the day of the event. The presentation was excellent. The Painted Table is really good to work with. Anytime we had a problem, they were willing to listen and help resolve whatever was happening.The food was fantastic. We recevied many compliments on the food. We had no worries on the day of the event. The presentation was excellent. The Painted Table is really good to work with. Anytime we had a problem, they were willing to listen and help resolve whatever was happening. -
Quality of service
-
Christina Sent on 08/18/20164.3 out of 5 rating4.3
-
Quality of service 2.5 out of 5 rating2.5
-
Average response time 5.0 out of 5 rating5.0
-
Professionalism 5.0 out of 5 rating5.0
-
Value 4.0 out of 5 rating4.0
-
Flexibility 5.0 out of 5 rating5.0
They were extremely helpful during the appointments and the food was delicious. My only complaint was that I had asked them to serve the meat for my buffet (knowing how my guests tend to pile their plates) and they didn't. After the wedding one of the servers told me the guests were getting a lot of the meat and there wasn't enough food for everyone. I'm just upset they didn't step in to serve the meat instead they just watched.They were extremely helpful during the appointments and the food was delicious. My only complaint was that I had asked them to serve the meat for my buffet (knowing how my guests tend to pile their plates) and they didn't. After the wedding one of the servers told me the guests were getting a lot of the meat and there wasn't enough food for everyone. I'm just upset they didn't step in to serve the meat instead they just watched. -
Quality of service
-
Gwen Sent on 06/07/20183.4 out of 5 rating3.4
-
Quality of service 3.0 out of 5 rating3.0
-
Average response time 4.0 out of 5 rating4.0
-
Professionalism 4.0 out of 5 rating4.0
-
Value 2.0 out of 5 rating2.0
-
Flexibility 4.0 out of 5 rating4.0
The PT catered our wedding with many appetizers, bartending/service, and family style dinner. Our guests seemed to enjoy their meals. Their service team did a great job setting up and offered polite/attentive service.
I did sense there were some things that went a bit wrong on the day of our wedding. For example, some ingredients we had upgraded to for the wedding were not in the final meals and we had designed a 3 course meal, but I was sad when I realized during the reception that plan wasn't being followed (It ended up being more like 5 courses).
The PT was awesome about collaborating on a menu and fit the vision we had. The food was super tasty and they can make anything you can think of. I recommend if you're looking for quality and unique food, just be sure to be clear about exactly what you want.The PT catered our wedding with many appetizers, bartending/service, and family style dinner. Our guests seemed to enjoy their meals. Their service team did a great job setting up and offered polite/attentive service.
I did sense there were some things that went a bit wrong on the day of our wedding. For example, some ingredients we had upgraded to for the wedding were not in the final meals and we had designed a 3 course meal, but I was sad when I realized during the reception that plan wasn't being followed (It ended up being more like 5 courses).
The PT was awesome about collaborating on a menu and fit the vision we had. The food was super tasty and they can make anything you can think of. I recommend if you're looking for quality and unique food, just be sure to be clear about exactly what you want. -
Quality of service
-
Arif Sent on 12/25/20153 out of 5 rating3.0
-
Quality of service 3.0 out of 5 rating3.0
-
Average response time 3.0 out of 5 rating3.0
-
Professionalism 3.0 out of 5 rating3.0
-
Value 3.0 out of 5 rating3.0
-
Flexibility 3.0 out of 5 rating3.0
Overall, we would give 4.5 stars for the food, but 2 stars for service.
The Painted Table's food was excellent, and we got many compliments from our guests on the quality of the food. In particular, we ordered fried chicken at our wedding, which I know is tough to cater, and it was amazing and lived up to the tasting.
Unfortunately, the service the day of the wedding was pretty poor. The servers didn't bring water to our table until halfway through our meal, and our wine glasses were empty for most of dinner even though we paid extra for tableside wine pouring. One of the bartenders had a poor attitude and we heard complaints about her after the wedding. And though we paid for 2 bartenders throughout the night, there was only 1 bartender present during cocktail hour, with the second one hanging in the back doing nothing.
We also had a lot of trouble in the weeks leading up to the wedding with our catering order. Apparently the sales person that originally worked on our order was no longer at the company, and many charges we had agreed to months ago were changed, which turned into a bit of a fire drill a few days before the wedding.Overall, we would give 4.5 stars for the food, but 2 stars for service.
The Painted Table's food was excellent, and we got many compliments from our guests on the quality of the food. In particular, we ordered fried chicken at our wedding, which I know is tough to cater, and it was amazing and lived up to the tasting.
Unfortunately, the service the day of the wedding was pretty poor. The servers didn't bring water to our table until halfway through our meal, and our wine glasses were empty for most of dinner even though we paid extra for tableside wine pouring. One of the bartenders had a poor attitude and we heard complaints about her after the wedding. And though we paid for 2 bartenders throughout the night, there was only 1 bartender present during cocktail hour, with the second one hanging in the back doing nothing.
We also had a lot of trouble in the weeks leading up to the wedding with our catering order. Apparently the sales person that originally worked on our order was no longer at the company, and many charges we had agreed to months ago were changed, which turned into a bit of a fire drill a few days before the wedding. -
Quality of service
-
Jessica B. Sent on 09/19/20221.2 out of 5 rating1.2
-
Quality of service 2.0 out of 5 rating2.0
-
Average response time 1.0 out of 5 rating1.0
-
Professionalism 1.0 out of 5 rating1.0
-
Value 1.0 out of 5 rating1.0
-
Flexibility 1.0 out of 5 rating1.0
Poor communication, difficult to work with, and lacks attention to detail. You do not need this stress for your wedding/event.
We had an unpleasant experience with PT. The food was good, but the communication and customer service leading up to our wedding was severely lacking, and at times simply unprofessional and unkind. PT is the big name in town and wins awards, but it appears they may be resting on their laurels.
Our initial meeting went well and they were very supportive of our ideas, but reneged on certain aspects of our agreement. When we asked why, they said they never agreed to it in the first place and that we had a misunderstanding. We accepted it, even though our paperwork from them had it all in writing.
Leading up to the event, our quote had numerous errors. When we asked for clarification, we could not get a clear answer. We were told the proposal was not wrong and essentially that we just didn't understand how catering works. A week before our wedding, we were so discouraged, we were considering canceling, which they said they were totally fine with... rather than simply reviewing the bill with us to see where the mistakes were and moving forward. We asked for a sit down meeting to try to identify the errors, and they (reluctantly) agreed.
At the meeting, we pointed out the errors. For example, they charged for the same staffing twice. There were also places where the numbers or the math were simply wrong. These issues totaled thousands of dollars. Throughout the meeting, PT was defensive and condescending. They acted as if our expectation to have a correct bill was unreasonable and made several comments about how much of an inconvenience it was. They ultimately sent the correct bill, we paid it, and they catered our wedding. To this day, there hasn't been any form of contriteness or an apology for telling us multiple times it was our mistake/misunderstanding.
As I mentioned, they made a lot of promises in our first meeting that were not kept, and we made a lot of concessions. However, after all the mistakes and their disregard for our concerns, we have realized this company just does not pay attention to the details and does not take ownership of their mistakes. Perhaps it was the individuals we worked with specifically, but the customer service interactions got very unprofessional and unkind in the end. It left a bad taste (no pun intended, because the food was good!) in our mouths.
We would never hire them again and urge whoever is reading this to look at all the other reviews because we took a closer look after our issues and found this to be a theme. I think being a big fish in a small pond leads to many industry accomplishments that overlook the true nature of PT – a large company that can perform well for your event in the end but can also be very, very difficult to work with along the way.We had an unpleasant experience with PT. The food was good, but the communication and customer service leading up to our wedding was severely lacking, and at times simply unprofessional and unkind. PT is the big name in town and wins awards, but it appears they may be resting on their laurels.
Our initial meeting went well and they were very supportive of our ideas, but reneged on certain aspects of our agreement. When we asked why, they said they never agreed to it in the first place and that we had a misunderstanding. We accepted it, even though our paperwork from them had it all in writing.
Leading up to the event, our quote had numerous errors. When we asked for clarification, we could not get a clear answer. We were told the proposal was not wrong and essentially that we just didn't understand how catering works. A week before our wedding, we were so discouraged, we were considering canceling, which they said they were totally fine with... rather than simply reviewing the bill with us to see where the mistakes were and moving forward. We asked for a sit down meeting to try to identify the errors, and they (reluctantly) agreed.
At the meeting, we pointed out the errors. For example, they charged for the same staffing twice. There were also places where the numbers or the math were simply wrong. These issues totaled thousands of dollars. Throughout the meeting, PT was defensive and condescending. They acted as if our expectation to have a correct bill was unreasonable and made several comments about how much of an inconvenience it was. They ultimately sent the correct bill, we paid it, and they catered our wedding. To this day, there hasn't been any form of contriteness or an apology for telling us multiple times it was our mistake/misunderstanding.
As I mentioned, they made a lot of promises in our first meeting that were not kept, and we made a lot of concessions. However, after all the mistakes and their disregard for our concerns, we have realized this company just does not pay attention to the details and does not take ownership of their mistakes. Perhaps it was the individuals we worked with specifically, but the customer service interactions got very unprofessional and unkind in the end. It left a bad taste (no pun intended, because the food was good!) in our mouths.
We would never hire them again and urge whoever is reading this to look at all the other reviews because we took a closer look after our issues and found this to be a theme. I think being a big fish in a small pond leads to many industry accomplishments that overlook the true nature of PT – a large company that can perform well for your event in the end but can also be very, very difficult to work with along the way.The Painted Table's reply:
Hi Jessica,
We are sorry that you feel that you had such an unpleasant experience with our business. Unfortunately, we were not involved in the billing process as we were contracted through your chosen venue and made numerous exceptions in our standard operations to provide you with the service requested.
Our team works hard to deliver a professional experience to all customers. We’re very disappointed that you feel any staff responded to you in a condescending or defensive manner. Our staff remembers your event well as much of the communications were initiated during the off-hours and the team expressed their discomfort at the harshness of the conversations and language directed at them in these moments. It is rare when our team must ask one of The Painted Table's Co-Owners to intervene and assist in any conflict resolution. Additionally, on the day of your event, they worked very hard to make-up for the fact that your wedding planner no showed at the venue. To put it lightly, this event was quite unforgettable for our team as well.
Overall, we feel that this criticism is unfair and inaccurate as we had little involvement with the actual final billing process. We wish you two the most beautiful marriage and hope that you will consider removing this imprecise and untrue review.
- The team at The Painted Table -
Quality of service
-
Debra Sent on 03/05/20140.9 out of 5 rating0.9
-
Quality of service 0.5 out of 5 rating0.5
-
Average response time 1.5 out of 5 rating1.5
-
Professionalism 1.5 out of 5 rating1.5
-
Value 0.5 out of 5 rating0.5
-
Flexibility 0.5 out of 5 rating0.5
The Painted Table was the carter for my daughter's wedding. The meal was not served until 9:30pm, two hours after it was to be served. Some of our guests had to leave without eating. They did not serve what we contracted for. Overall the food was either not cooked or over cooked and not hot. If all our guests had shown up, then there would have not been enough food. Overall, a disaster with The Painted Table, including their accounting.The Painted Table was the carter for my daughter's wedding. The meal was not served until 9:30pm, two hours after it was to be served. Some of our guests had to leave without eating. They did not serve what we contracted for. Overall the food was either not cooked or over cooked and not hot. If all our guests had shown up, then there would have not been enough food. Overall, a disaster with The Painted Table, including their accounting. -
Quality of service
-
Kristin Sent on 05/23/20170.5 out of 5 rating0.5
-
Quality of service 0.5 out of 5 rating0.5
-
Average response time 0.5 out of 5 rating0.5
-
Professionalism 0.5 out of 5 rating0.5
-
Value 0.5 out of 5 rating0.5
-
Flexibility 0.5 out of 5 rating0.5
My husband I used them to cater our wedding last summer, unfortunately it was a nightmare getting to our wedding day. Once they received our deposit, getting an email or phone call answered or returned was like pulling teeth. (We were planning our wedding in only 3 months due to us expecting our first child and the fact that I had just been diagnosed with breast cancer at the same time). In those 3 months we had 3 different point of contacts, the last one being less than 2 weeks before the wedding. Each time, we would have to walk each new person through everything again, it was really the last thing I needed to be stressed about, especially since we paid them thousands and thousands of dollars.
I could go on and on about the stress of trying to get anyone to answer my questions or call me back. But some of the most ridiculous things that happened; 2 days before my wedding they called and said they couldn't find apricots for our salads (we had requested figs 4 times), then I have an email stating they would leave any leftovers since we were spending over $150 per person with the intention that we would have a lot of leftovers (not only did they not do this, but they took or threw away our desserts we did not purchase through them), I specifically asked for decaf coffee (there was no decaf coffee), I asked wine to be set on the table (no wine was put on tables until I continually had to hunt someone down and our dinner was half way through)
Horrible, horrible experience no bride or any human should be subject to, they are the most disorganized business I've ever done business with. Sad part is their food is actually good, but they really need to get their s**t together!My husband I used them to cater our wedding last summer, unfortunately it was a nightmare getting to our wedding day. Once they received our deposit, getting an email or phone call answered or returned was like pulling teeth. (We were planning our wedding in only 3 months due to us expecting our first child and the fact that I had just been diagnosed with breast cancer at the same time). In those 3 months we had 3 different point of contacts, the last one being less than 2 weeks before the wedding. Each time, we would have to walk each new person through everything again, it was really the last thing I needed to be stressed about, especially since we paid them thousands and thousands of dollars.
I could go on and on about the stress of trying to get anyone to answer my questions or call me back. But some of the most ridiculous things that happened; 2 days before my wedding they called and said they couldn't find apricots for our salads (we had requested figs 4 times), then I have an email stating they would leave any leftovers since we were spending over $150 per person with the intention that we would have a lot of leftovers (not only did they not do this, but they took or threw away our desserts we did not purchase through them), I specifically asked for decaf coffee (there was no decaf coffee), I asked wine to be set on the table (no wine was put on tables until I continually had to hunt someone down and our dinner was half way through)
Horrible, horrible experience no bride or any human should be subject to, they are the most disorganized business I've ever done business with. Sad part is their food is actually good, but they really need to get their s**t together! -
Quality of service
Are you interested?
Send a message
Are you interested?
Send a message