The Lucerne Inn Reviews
Reviews
4.7 out of 5 rating
4.7 out of 5 rating
24 Reviews
93% recommend it
Awards
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![Tandra]()
Tandra M. Sent on 11/01/2020Gorgeous, professional, great service, amazing food
The Lucerne Inn is probably the most gorgeous place to be for a wedding in the fall you have bald Mountain and Phillips lake which the venue overlooks the room is very classy the people are extremely sweet the owners actually participate in service I highly recommend this to anybody looking for a fall wedding you don’t need flowers you just can’t go wrong with the view -
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![Dawn]()
Dawn Sent on 02/14/2020Our Dream Venue
We were looking for a venue to hold our winter fairytale wedding and when we stumbled across the Lucerne, we knew it was absolutely perfect! We booked it without even taking a tour, it came so highly recommended by friends and family who had stayed there previously. Chelsey the event coordinator was amazing, the owners were so kind, the food was wonderful, and you can tell they really want to make weddings special. -
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![amandals]()
Amanda Sent on 08/03/2008Still working with them, so far it's been wonderful. They have the BEST prices in the entire area, friendly staff, very helpful with planning, nice rooms, great food, can't wait to have our ceremony there! -
User1332404 Sent on 09/16/2013This was perfect location for all of us. We all traveled to have our wedding here. We lived in the greater Portland area. Friends and Family located all around the state as well as out of state.
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User1429674 Sent on 11/09/2013Everyone at The Lucerne Inn is great. It starts with the event planners, Meghann and Jason. Seriously don't know what I would do without them. They made sure everything was in order, were involved as much as I wanted them to be or they thought they needed to be when I was pre-occupied. Everything went off without a hitch. From contacting them about information to a checklist they go through that literally has everything on it. The waitstaff on our wedding night were great, she made sure that if we needed anything we had it. Seriously the views are gorgeous and you can get everything in one place. It made everything such a breeze. -
![Gabrielle]()
Gabrielle Sent on 08/31/2015We chose The Lucerne Inn for our wedding for many reasons. One important reason is that it had everything we wanted from a beautiful view, place for guests to stay the night, catering offered on site and the ceremony and reception were all right there. We also knew the food was delicious and have had many friends and family get married there so our expectations were already high. Living out of town and having a coordinator who was easy to contact was a must and Cindy always got back to us quickly via email or phone and she was knowledgeable, professional and great to work with . Our expectations were not only met but exceeded the day of our wedding. They made sure that after the hustle and bustle of the ceremony and pictures we had time to sit, cool down, get a drink and have our own appetizers waiting for us before being announced into the reception. EVERY staff member there was courteous and the catering found out our theme had blueberries in it and surprised us with homemade blueberry butter!!!! Our friends and family have not stopped talking about how great everything was and we can't either. It's a beautiful location all year round and we definitely recommend it! -
User1744532 Sent on 08/01/2014The Lucerne Inn is a gorgeous venue and reasonably priced. The food served at our wedding was excellent. The wait staff were fantastic, they were accommodating to our guests and efficient with their service without being overbearing. The Inn allowed us to make our wedding our own and were flexible with their rules on décor and decorating. Our wedding and reception were great! We planned most of it from out of state and found the event coordinators to be efficient with their communication. 8 weeks before our wedding the Inn had a change of staff regarding the event coordinators of which we were not informed. An email or phone call from management informing us of the changes in staffing would have been appreciated. We had been told that all of our tables would be set up with linens and glassware by the time we were allowed to decorate, they were not. The cloth napkins provided by the Inn were were not ironed and of 2 different shades of the color we had selected. We chose the The Overlook Room for our reception so that we could have A/C. When we arrived the A/C was not on and the room was very stuffy. We couldn’t find any staff to help us locate the A/C controls and had to search the venue until we found it ourselves. After our ceremony the bridal party were to meet in the lounge for hors d'oeuvres . None of us knew where the lounge was, we thought the event coordinators would be present and show us where to go but they were nowhere to be found. Once we made it to the lounge we discovered that there were no hors d'oeuvres (something we paid for) for anyone. At the cake cutting there were no plates or forks. We had to hold the cake we were feeding each other in our hands. There is no place to get ready at the Inn unless you book a room in addition to what you are already paying for the venue. Our wedding was great The above are little details and did not ruin our day. Working in the event industry myself it's all in the details that makes a great event excellent! -
User1708728 Sent on 07/12/2014The venue is beautiful, the tented area is already partially decorated, which is great. But in general we had a bad experience. The Inn changed management soon after we booked the place and not everything was communicated. When we paid the final bill, the new manager didn't give us the $3/person discount promised until I brought it up. Even then, he said he wasn't aware of the discount (it was written on the paperwork). He also did not refund the extra gratuity charged.
The wedding coordinator said she would coordinate with the DJ on the day of the wedding and we had told them that we were not going to use the gazebo (extra $500), but the wedding coordinator was not there to help him set up. He ended up in the gazebo as no table was set up for him. We ended up having to pay an extra $500.
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