The Crystal Bride Reviews
Reviews
-
Quality of service 4.8 out of 5 rating4.8
-
Average response time 4.9 out of 5 rating4.9
-
Professionalism 4.8 out of 5 rating4.8
-
Value 4.8 out of 5 rating4.8
-
Flexibility 4.8 out of 5 rating4.8
Awards
-
Laura Sent on 04/21/20265 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Very special experience
As a second time bride, I was hesitant to have a wedding dress shopping experience, thinking I was “too old” for such a thing. I could not have felt more cared for in Erika’s capable hands. She listened so well that my fourth dress was the one! I can’t thank Erika enough for making me feel special and so excited to have found the wedding dress of my dreams. -
Quality of service
-
Kate Sent on 09/28/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Crystal Bride: The Dream Team for the Perfect Dress
Choosing my wedding dress at Crystal Bride was one of the absolute highlights of our entire planning process. It wasn't just about finding a dress; it was about the incredible team who guided me with such care, expertise, and passion.
My journey began with Katy, and she is truly a phenomenal stylist. She listened intently to my vague ideas, understood my underlying style, and patiently helped me choose my perfect dress. She made me feel confident and beautiful, and her guidance was invaluable—she knew exactly what worked for me before I even did!
Next came the fittings with Melinda, who is simply a wizard with alterations. My dress fit like a custom dream, and Melinda executed every nip, tuck, and adjustment with precision and kindness. She is a true artist who ensures your dress is flawless and comfortable for the big day.
Finally, the commitment of Nancy, the owner, truly sets Crystal Bride apart. Nancy went above and beyond to ensure I was completely happy with my final dress. Her hands-on approach and dedication to every bride’s satisfaction made me feel incredibly valued and cared for.
Crystal Bride provides not just beautiful dresses, but an unforgettable, supportive experience, thanks to the partnership of Katy, Melinda, and Nancy. I highly recommend them to any bride!
— Kate Q. -
Quality of service
-
Allie Sent on 08/26/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The best experience!
I can't recommend C.C. And The Crystal Bride enough! From the moment I booked the appointment, she went above and beyond to make sure everything was perfect. She reached out before to discuss my budget, style, and to see any inspo pics. She pulled dresses based on the pictures I sent and I even said yes to one of her wonderful selections! She was incredibly patient, attentive, and made the entire experience fun! -
Quality of service
-
Kelly Sent on 06/18/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Stunning Dresses!
I loved my experience at the Crystal Bride!!!!! Victoria helped me narrow down choices and find the absolute perfect dress! I loved my dress shopping experience! I highly recommend the Crystal Bride to any bride to be! -
Quality of service
-
Miriam Sent on 05/19/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Love this shop!!
My daughter found her beautiful dress at The Crystal Bride! Nancy and Veronica were so wonderful to work with! Would highly recommend looking here for your dream dress, so many to choose from!
Thank you Nancy for everything! You were definitely a calming presence while I was freaking out about getting this dress to Colorado in good condition! Everything turned out perfect!! -
Quality of service
-
Lauren Sent on 10/05/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My dress was perfect
From start to finish my experience was perfect. They took their time letting me look touch and try as many dresses as I wanted. At my fittings the seamstress took her time listening to me and making sure everything fit to my liking. They even make it easy to clean and preserve your dress after your wedding. Amazing experience -
Quality of service
-
Lauren Sent on 07/11/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Look No Further!
I was recommended The Crystal Bride from my best friends sister-in law and the recommendation did not disappoint. Receiving a text prior to my appointment asking for the styles of dress I was looking for was top notch in my opinion! They were ready when we got there and even accommodated us when my grandma couldn't go up the stairs, they brought the dresses down to us on the first floor! They selection of styles is vast and stunning. I absolutely loved my dress shopping experience and found the dress of my dreams! I highly recommend the Crystal Bride to anyone who is in the market for a wedding dress!-
-
-
+2 photos
-
Quality of service
-
April Sent on 05/27/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing experience
Everyone who works here is very friendly and helpful. Nice selection of dresses. Seemed expensive but I guess that's just wedding dress shopping these days. Felt like I got great quality dress and excellent tailoring in house.The Crystal Bride's reply:
April, thank you so much! We are so happy that you had such a great experience. Best Wishes! Welcome to the family #Crystalbridesforever
-
Quality of service
-
Allison Sent on 07/17/20225 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Thanks Crystal Bride!
Crystal Bride was fantastic all the way around as I got ready for my wedding day on 5-21-22! I purchased my wedding dress, belt, and veil through them. I tried on dresses and found one I feel in love with thanks to Mckenna - she did a great job pulling dresses that fit the idea I had in my head and helping to my narrow my search while still having fun. After I found my dream dress, I did my alterations at Crystal Bride and Ellie could not have done a better job fitting the dress to me. She attached my belt to the dress and made sure things were perfect so I could feel beautiful on the big day without worrying about any wardrobe malfunctions. Everyone was easy to work with, easy to communicate with, and enjoyable to be around. After one of my alterations appointments, my mom and I wandered over to the mother of the bride section.. and even though my mom didn't end up ordering a dress through them due to time constraints, the sales lady could not have been any nicer and helped give her some tips that eventually led to her finding the perfect dress. The entire staff truly does a great job delivering a quality product with excellent customer service. Thanks Crystal Bride for making this part of wedding planning fun instead of stressful!-
-
-
+4 photos
The Crystal Bride's reply:
Allison, thank you so much for the wonderful review! We are so happy that you had such a great experience and that Ellie fit your dress perfectly. Best Wishes!! -
Quality of service
-
Taylor Sent on 07/09/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I recommend The Crystal Bride!
I bought my wedding dress from The Crystal Bride in October 2019. After several trips to other bridal salons, I hadn’t found “the one” quite yet, so a visit here was much needed!
I was able to schedule an appointment through the “Request Appointment” section on their website and confirmed with a staff member via email. I arrived at my first appointment with my mom and my sister/maid-of-honor. The store itself is very pretty, with accessories, bridesmaids dresses, and mother-of-the-bride/groom dresses downstairs, and their bridal gowns upstairs. It was also clean and organized, which made it easy to view their selection of gowns. My mom and sister were able to sit comfortably in their viewing area, complete with chairs, a podium, and a large mirror.
Since I had already visited other salons and narrowed down my vision for my dress, my consultant was able to help me find exactly what I was looking for: a fit-and-flare, strapless, sweetheart neckline dress with lace and bling that wasn’t too in-your-face (yes, I was picky at this point! Lol). And together, we were able to find the winner: a beautiful Essence of Australia gown, style D2308. It was just what I wanted, and I felt perfect in it when I finally got to wear it on my wedding day!
The appointment was fairly quick, considering that I came prepared with my vision in mind, and I never felt pressured in trying anything on that I didn’t like or having to buy from them. My consultant was mindful of my budget, and I was able to try on an array of gowns without going overboard. We were also allowed to take pictures and videos of the gowns. After I said yes to the dress, they let us take a celebratory photo in front of their #CrystalBridesForever sign and gave me a little bottle of sparkling wine as a gift. I definitely felt like a princess throughout the whole experience!
During their busy Thanksgiving week, they were kind to squeeze me in for a follow-up appointment, simply so I could show the sample dress to my visiting aunt and for her and my mom to try on dresses themselves. While my mom ended up finding her dress elsewhere, my aunt purchased her beautiful cocktail dress from The Crystal Bride, and both had a wonderful time searching. My gown arrived sooner than expected in February 2020, giving me plenty of time to have alterations taken care of prior to my wedding date.
I recommend visiting The Crystal Bride during your search for your wedding attire!The Crystal Bride's reply:
Taylor, thank you so much for the amazing review! We are so happy to hear about your experience! Our very best to you and your husband.
-
Quality of service
-
Megan Sent on 05/24/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Stunning Wedding Dresses
The Crystal Bride and their staff was so incredible. Irene helped me during my bridal appointment and was so patient as I couldn’t decide between two dresses and had to try each of them on about 20 times. She helped me pick a beautiful and simple veil that would highlight the gorgeous train of my dress. My mom also got her mother of the bride dress and she was stunning!! The seamstresses here are just as incredible! They were always prepared for my appointments and my alterations were minimal! The Crystal bride has such a fun and upbeat environment. Every single service was easy and professional. Thank you all so muchThe Crystal Bride's reply:
Megan, Congrats on finding the perfect dress! We are thrilled that we could be a small part in your big day! Welcome to the family #Crystalbridesforever -
Quality of service
-
Emily Sent on 01/10/20225 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Love, love, love!
I LOVE the Crystal Bride! After a bad experience at another salon, I was beyond thrilled with the Crystal Bride. The staff made me feel welcomed and important. They helped me find the dress of my dreams and made the alterations process easy.The Crystal Bride's reply:
Thank you for your review Emily! We are so happy to be a part of your wedding day. You look absolutely beautiful! We wish you and your husband all the best! -
Quality of service
-
Rylee Sent on 12/20/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Loved my dress!
Absolutely loved my dress and the shopping experience!! The woman we worked with initially to find the dress was spot on with identifying dresses in the style I wanted and made the process so much fun.
Once the dress was purchased, I loved that I was able to work with one of the in house seamstresses for alterations. We scheduled all of my fittings very early on and everything went great. Every person at Crystal Bride was so friendly and willing to help. Absolutely loved my experience and my dress!The Crystal Bride's reply:
Rylee, thank you so much for the kind words. I am so happy that everything went so smooth for you. Congrats and best wishes to you and your husband!
-
Quality of service
-
Julie Sent on 09/12/20215 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Loved this shop!
From the building, to their huge selection of bridal dresses to choose from, to the educated staff to help me pick one I thoroughly enjoyed saying yes to my dress at The Crystal Bride. You are given your own personal worker that only works with you while you are there, helps pick out dresses like the ones you like and give you lots of space to check out the dresses. I also liked that they carried a lot of sizes including plus size for those that need those. I would recommend any bride to be to check out this store for their wedding dress!-
-
-
+2 photos
The Crystal Bride's reply:
Hello Julie! Thank you so much for your kind review! It was our pleasure to assist you in finding your perfect dress! -
Quality of service
-
Brianna Sent on 05/28/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Absolute Dream
Kayla at Crystal Bride was an absolute pleasure to work with. She was so knowledgeable and knew exactly what style I was going for based on me answering a few questions and showing her what I liked. She was mindful of my budget and was super personable. Thanks to her, I found the wedding dress of my dreams and it was absolutely perfect.-
-
-
+2 photos
The Crystal Bride's reply:
Brianna, thank you so much the kind words! You look amazing!! Thank you for sharing. We wish you and your husband all the best! -
Quality of service
-
Emily Sent on 01/15/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing Experience wedding dress shopping!
I want to thank the Crystal Bride for helping me find my perfect wedding dress. Irene was the best consultant I could have asked for. She really listened to what I liked and was very knowledgeable of the dresses that the Crystal Bride carried. I was very indecisive and liked many styles of dresses, and Irene was so patient and met with me multiple times to make sure that I loved my dress. The owner, Nancy also met with me on a Sunday to take a second look at a dress I had been considering. They were so dedicated to helping me find the perfect dress to help make my day special. They made my dress shopping one of my favorite parts of wedding planning.The Crystal Bride's reply:
Emily, thank you for your kind words! We want every bride to feel heard and cared for. I am so pleased that you love your dress and enjoyed shopping for it! -
Quality of service
-
Deanna Sent on 11/22/20205 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Covid wedding, third edition
Kristin was AMAZING! She immediately made me feel very comfortable, and listened to everything I told her, both good and bad about the dresses I tried on. She didn’t push me into purchasing a dress that day, and encouraged me to sleep on it and return another day. I went to a couple other stores, and none of the consultants compared to Crystal Bride- it was bright, clean, spacious. I wasn’t even aware of other parties in the room, despite a group of around 15. Kristin took her time with me, and was even able to accommodate me returning to Crystal Bride again the same evening, and one last time two days later. I highly recommend both the Crystal Bride and specifically Kristin! We will definitely return for my sister whenever she gets engaged!
The whole team was very accommodating for scheduling my alterations, and moving them to be closer to my new wedding date as it changed due to covid, with Laura even scheduling my last fitting the day before she went on vacation. She did an amazing job with the alterations, and listened to what I was looking for.
They were also so helpful after the wedding, as they fixed a broken button loops and piece of the bustle prior to sending it out to be preserved.
I recommend the crystal bride and specifically Kristin to everyone I meet that’s getting married, and will continue to do so!The Crystal Bride's reply:
Deanna,
Thank you so much for the amazing review!! You were a pleasure to work with and your dress looked beautiful on you. We are so happy to have been a part of your very special day. We wish you and you hubby all the best!! -
Quality of service
-
Mimi Sent on 10/31/20205 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great service & selection!
I had such an amazing experience at the Crystal Bride, and I would certainly recommend them to any of my friends or family looking for their wedding dress! The team at Crystal Bride is so organized and knowledgable which was so comforting when making such an important decision. There were a ton of options, but the team listened to my preferences to help guide me in the direction of options that met my style. I also did my alterations through Crystal Bride which was so convenient and turned out great - I really enjoyed working with Mila!The Crystal Bride's reply:
Hello Mimi! Thank you so much for your kind words! We are so honored to have helped you find your dream dress, and you looked absolutely radiant in it! -
Quality of service
-
Katlyn Sent on 08/14/20205 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Must go here!!
I cannot recommend this place enough! I went to about 5 other bridal shops before going to Crystal Bride and found my dream dress here. They were very accommodating and encouraged my family/friends and I to look through the dresses ourselves which was refreshing from other salons. When I found my dream dress, I wanted the high neck to be a V-neck and Laura, the seamstress, made all my dreams come true. She was more thorough with the dress’s appearance than even I was and wanted to make sure it fit like a glove. From the moment I walked in, to the very end of the process, I knew my bridal look was in good hands!The Crystal Bride's reply:
Katlyn, Thank you so much for your kind words! We work hard to provide our brides with exceptional customer service and hold our tailors to a very high standard. We are so pleased that you were so comfortable with us at The Crystal Bride. Congratulations and Best Wishes!
-
Quality of service
-
Emily Sent on 02/26/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great from start to finish
From the second I walked into the Crystal Bride I felt at ease and comfortable. All the staff members were top notch. They helped me find my absolute dream dress by Stella York that made me look and feel like a million bucks, at a reasonable price. I loved them!The Crystal Bride's reply:
Thank you so much for the kind feedback. We appreciate your business and strive to make each and every bride who works with us feel beautiful! Congratulations !! -
Quality of service
-
Jenna Sent on 02/19/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My perfect dress!!
I LOVED my experience at Crystal Bride trying on wedding dresses! I worked with Irene, who was so sweet and helpful. She knew what dresses to pull but also helped guiding me in different directions too. I ended up saying yes to the dress too!
Laura did my alterations and she was amazing. She was able to bring my vision of adding custom straps, to my otherwise strapless dress, to life! They turned out absolutely perfect and it made it the perfect dress. She was patient with me and worked with me to create a different than typical bustle.
I would recommend Crystal Bride to everyone!The Crystal Bride's reply:
Thank you so much for the kind review! We appreciate your feedback and business so much! It means the world to us when we can really see your whole vision come to life and make your dress personal and special for each bride! Irene and Laura are the best! Total Dream Team!! Thank you again and we wish you all the best!! Congratulations!!! -
Quality of service
-
F7Cc2517F894Fdb42533F0Ed60226E9Efe216D9E Sent on 01/22/20205 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
So happy to be a Crystal Bride
This was my second shop I went to look for my dress! I was so excited to go here because I have always seen it driving downtown. I worked with Irene who was SO wonderful! I let my girls pick a dress they wanted me to try and I let Irene know my likes and dislikes. I really felt I was listened to and heard and somehow she was able to put the dress I was trying to (very poorly) describe lol actually on me! I felt sooo beautiful and she was so positive and just all around helpful! I am so excited for it to come in and do my first fitting ! :)The Crystal Bride's reply:
Thank you SO much for the wonderful review!! We really appreciate your feedback !! It means so much to us that you feel completely taken care of from start to finish! We cannot wait for your dress to arrive and see things come to life! Congratulations!! -
Quality of service
-
Meaghan Sent on 01/19/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Best dress shopping experience!
I went into the dress shopping process assuming I would have to visit several stores, because I had some idea of what I wanted, but I'm not usually good at making decisions, so I was nervous about how the experience would be. Instead I had amazing service at the Crystal Bride from the moment I scheduled my appointment to when my dress was shipped to me. Throughout the whole process Kristin was amazing about listening to what I wanted and suggesting slightly different styles that helped me to narrow it down until I eventually picked out my dress. I can not recommend Crystal Bride enough!The Crystal Bride's reply:
Thank you SO much for the kind and wonderful review! That is exactly why we do what we do! It means the world to us! We cannot wait for your dress to arrive and see the whole process come together with you! Thank you again and we wish you all the best as you continue to plan your beautiful wedding!! -
Quality of service
-
Bethanne Sent on 12/27/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Perfect for start to Finish
From the day I bought my dress until the day I picked up the week of my wedding everything was perfect! The ladies at the Crystal Bride are the most helpful and are truly there for you as the bride! Peggy in alterations was amazing and my dress was perfect! Thank you all for making our day so special and making me feel like a princess!The Crystal Bride's reply:
Thank you so much for the kind feedback, Bethanne! We work very hard to make each and every bride feel taken care of and appreciated from start to finish! We are so happy you left feeling exactly that! We hope you had an incredible wedding day! Congratulations and Happy New Year to your and your new spouse!! -
Quality of service
-
Laura Sent on 12/14/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Crystal Bride is the Best
So many parts of wedding planning are stressful and filled with uncertainty, but my experience with Crystal Bride was anything but that. From the moment my mom and I walked through the door I felt special and like I was the only one there picking out a dress. The staff who helped me were patient, supportive, and helpful. When it was all said and done I had the perfect dress for my wedding day. Even now, months after the wedding, I still receive comments on how perfect the dress was and how beautiful I looked in it. Every girl wants to look stunning on her special day and Crystal Bride made that happen for me.-
-
-
+18 photos
The Crystal Bride's reply:
Laura, thank you so much for sharing your experience and your photos! Absolutely stunning. Best Wishes! -
Quality of service
-
Alyssa Sent on 11/22/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
So happy!
First place I went dress shopping and found my dress! McKenna was AMAZING and really helped me narrow down my choices. 100% recommend her. Place was very clean and everyone was very friendly!The Crystal Bride's reply:
Thank you so much for the kind and wonderful review! We appreciate your feedback and business so much!
Congratulations on finding the dress of your dreams! We are so exited for you!! -
Quality of service
-
Lindsay Sent on 11/15/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Best Bridal Boutique
The Crystal Bride is by far the best bridal boutique! From the beginning to the last fitting, everyone was so friendly and accommodating. Trying on dresses with my consultant, Katrina, was great. I tried on so many dress during my appointment. (Compared to appointments at other boutiques where I was only able to try on a handful). She listened to what my likes and dislikes were and actually ended up picking out my wedding dress!
Laura altered my dress beautifully! Alterations are very reasonably priced . I'm sad my experience with the Crystal Bride is over because I looked forward to my hour drive there every appointment!
The Crystal Bride is definitely the place to go to find your wedding dress!!The Crystal Bride's reply:
Thank you SO much Lindsay! It was always such a pleasure knowing you were coming in for an appointment. You were always so kind and we truly appreciate all your kind words and business!! It means so much to us!! We hope you had the most incredible wedding day and we wish you and your new spouse a warm congratulations!! Thank you again!!! -
Quality of service
-
Jessica Sent on 10/19/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing experience
I had a great experience looking for a bridal gown at Crystal Bride with Irene. She gave me her undivided attention, truly sought to understand what I wanted in a dress, made great suggestions, and helped me narrow down the dresses I was considering by asking the right questions to help me make decisions while also not hurrying me along. My dress was beautiful and I was so happy with the experience!-
-
-
+3 photos
The Crystal Bride's reply:
Thank you so much for the kind review! We are so grateful for your response and we genuinely appreciate your business. It is so important for you to feel heard and taken care of like family here. Congratulations to you and your new spouse! We wish you both all the best!! -
Quality of service
-
Formerbride123 Sent on 10/03/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing experience at Crystal Bride
If you are local to the area, you NEED to purchase your wedding dress from Crystal Bride! The entire team went above and beyond, and I couldn't be happier with my gown for my 9/28/19 wedding. I worked with Irene about 11 months out from my wedding date- she took my vision and feedback super seriously and helped me find the perfect gown. All of the associates I worked with throughout those 11 months made me feel super comfortable and like they deeply cared about my experience. Nancy was always around and checking in at each fitting, which I really appreciated. Amparo is a genius and tailored my dress to fit me perfectly! I got so many compliments on my dress especially, but also my veil and earrings- all purchased at Crystal Bride. Your wedding gown is the most important dress you'll ever wear, so please go with a salon that treats you well and cares about you. Crystal Bride is definitely that kind of place! -
Quality of service
-
K Aschenbach Sent on 10/02/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Loved this shop!
Found the perfect wedding dress! I bought the first one that I tried on! I loved the owner, assistants, and seamstress!The Crystal Bride's reply:
Thank you so much for the kind and wonderful review! We appreciate your business and wish you all the best!! Congratulations!! -
Quality of service
-
Adrienne Sent on 09/13/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Buy your wedding dress here!
Everyone should get their dress at The Crystal Bride! I had such a positive experience. I visited the store multiple times before the wedding and each time I left feeling even more happy and excited for the big day. The Crystal Bride team is so welcoming, kind and always willing to help. The process of picking out my wedding dress felt relaxed and comfortable and my consultant was able to find a dress that combined all of the things I was looking for. I also got my alterations done with Laura. She did an amazing job and my bustle was gorgeous! I can't thank you enough for helping me find my dream dress and veil for my July 2019 wedding! I am so lucky that I can say I am a Crystal BrideThe Crystal Bride's reply:
Thank you SO much for the positive feedback and being one of our absolute favorite Crystal Brides! It was always such a pleasure working with you! We wish you and your new husband all the best as you take these next steps together as a couple. Congratulations and thank you again!! -
Quality of service
-
Amanda Sent on 07/18/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
So patient
Let me just say how incredible my experience was here. I went back 3 times and worked with Irene on each visit. My first appointment I said yes to the dress, but then was unsure when I went home. Irene as well as everyone there was so kind and understanding. Irene was so so patient and because of that I did not feel rushed or pressured to make a decision. She was a saint. I truly do not have enough good things to say about her. She listened to what I was saying and genuinely cared that I felt I was making the right decision. Thank you again!The Crystal Bride's reply:
Thank you so much Mandy! It is so important to us that you feel perfect in your gorgeous dress. The dress you chose is absolutely beautiful and you are going to make a stunning bride! Congratulations on finding the dress!! -
Quality of service
-
Chelsea Sent on 07/15/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing Experience!
After a couple different bridal boutique visits in the western suburbs, I decided to check out The Crystal Bride and I’m SO glad I did. The Sales Manager, Kayla, was amazing. I somewhat knew what I was looking for in a wedding dress and based on the small amount of information I provided she was able to pull a number of dresses that fit my style even though I didn’t actually know what my style was! She’s excellent at listening and applying, and also helping you make final decisions without actually making the decision for you. I almost don’t want to tell people about her because I selfishly want her to be my stylist forever lol! She’s a gem, as is this boutique- visit and you won’t regret it.
P.S. they also have gorgeous mother-of-the bride/groom and bridesmaid dresses. We’ll be back for those in the future.The Crystal Bride's reply:
Oh my goodness, this review has me completely blushing!! It was such an absolute pleasure getting to work with you and meet your mom and mother in law to be! I wish I could review customers!! You guys would get 10 Stars!!
The dress we found is absolutely perfect and truly compliments you as a whole! I cannot wait for everything to arrive and things to continue to work out like a dream!
Congratulations and I can't wait to continue to work with you!! -
Quality of service
-
Nicole Sent on 07/13/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
This place was amazing!
I had such an amazing experience! They were very receptive and knew what I what I was thinking without having to even say it. Great selection too!The Crystal Bride's reply:
Thank you so much for the wonderful review!! It is so important to us that you are comfortable and happy with us! Congratulations!! -
Quality of service
-
Candice Sent on 07/12/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The best experience ever!
I have been to 10 different bridal salons to try on wedding dresses, and I had great experiences at all of them. It wasn't until I had a spur of the moment appointment with Kristen at The Crystal Bride that I found MY dress. We had our initial get to know you, she asked a few questions, and got a feel on what kind of dresses I had liked and wanted to try on, and brought out 5 to try on. It was the first dress I tried on. I did try on the other 4 to make sure, but none of the 4 after compared to the one she brought me first. Kristen got to know me on a personal level, figured out what my style was, and what kind of fit I wanted and brought me what I needed without me knowing what it was. I am so incredibly thankful I went to The Crystal Bride 'on a whim' to try on dresses, because I found a dress that was mine. -
Quality of service
-
Jennifer Sent on 07/12/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Awesome sauce
The girls in here are amazing!! They involved my entire wedding party, had an amazing selection and my consultant was awesome. I am doing a destination wedding and with just telling my consultant my dream dress we were able to find my perfect match. Way to go team!!The Crystal Bride's reply:
Thank you so much for the awesome review!! We are so lucky to have such an amazing team that works so well together!! Congratulations to you !! -
Quality of service
-
Kelsey Sent on 07/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great dresses!
I had appointments setup at other wedding dress shops, but I cancelled them after going to the Crystal Bride. They have a great selection of dresses and their team is so helpful in finding the perfect dress. I was on the hunt for a particular dress I found online and they contacted the designer so I could try it on at one of their pop-up events. I was so grateful as it ended up being the dress! I had my alterations done there too and had a wonderful experience. -
Quality of service
-
Angelina Sent on 06/15/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The best experience! They know what they are doing!
Great experience! I’d recommend it to anyone!The Crystal Bride's reply:
Thank you so much for the kind feedback, Angelina! It was a pleasure working with you and we can't wait for your dress to arrive!! Congratulations on saying yes to one gorgeous dress!! -
Quality of service
-
Melissa Sent on 06/09/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great Staff!
The Crystal Bride not only helped me find my dream dress, but also found the perfect bridesmaid dresses for my girls! The alterations were stunning and everyone looked fabulous! Thank you to the wonderful staff that helped everyone look and feel their best on our big day!The Crystal Bride's reply:
Thank you so much for the wonderful review on your experience with us. It is always helpful for us to know you had a great experience. Thank you so much for your feedback and business! Congratulations and we wish you all the best!!! -
Quality of service
-
Leslie Sent on 05/30/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wonderful Boutique
HUGE shout out to Laura, a seamstress at Crystal Bride and their entire staff. Everyone was so kind and reassuring through the entire process. Laura is incredibly talented and bent over backwards to help me feel more confident in my dress. She created almost an entire back to my dress where there wasn't one originally. Thank you thank you thank you to Laura and the women at The Crystal Bride. They're the best!The Crystal Bride's reply:
Thank you SO much for the wonderful review!! I shared it with Laura and it completely made her day!!
We are so happy you felt like the best version of yourself on your wedding date!! That is always the most important to us! You looked beautiful!! Congratulations and we truly wish you and your new husband all the best in the world!! -
Quality of service
-
Hannah Sent on 05/26/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wonderful Experience!
The staff was amazing in helping me search for a wedding dress. They let us choose whatever we wanted off the rack and try them on. While the sample sizes they had were rather small, the selection was amazing! Even though I did not purchase my wedding dress here, I still recommend them for any future bride to visit!The Crystal Bride's reply:
Thank you so much for the positive review, Hannah! It was an absolute pleasure getting to work with you. Please keep The Crystal Bride in mind for bridesmaids & mothers dresses. We would love to help you through the rest of that process as well. Congratulations!! -
Quality of service
-
Haley Sent on 05/06/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Excellent!
I had the perfect experience finding my wedding dress at The Crystal Bride. They had a great selection of dresses and was easily able to say yes to the dress! Amazing staff, friendly and prompt. I will definitely be recommening to all future brides! -
Quality of service
-
Sam Sent on 04/26/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wedding gown
Crystal bride was absolutely amazing! They were extremely welcoming and truly made me feel like a beautiful bride. My family was able to come with and sit while I tried on dresses. I worked with Irene who was so sweet and helpful, and I didn’t feel uncomfortable saying when I didn’t like a dress. She took into consideration all my thoughts and even offered other options for me to try if I wanted. I even decided to cancel the order on my first wedding dress and choose a new one, in which Crystal bride was extremely flexible with! Overall my experience there was wonderful and I would definitely recommend it to any bride out there!The Crystal Bride's reply:
Thank you so much for your wonderful feedback and sharing your experience! We truly appreciate it! We are so lucky to have Irene with her incredibly expertise and thoughtful ear. We cannot wait for your fittings to begin and see your dress transform!! Congratulations!! -
Quality of service
-
Sammy Sent on 04/13/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Loved it! Totally would recommend
Irene was amazing! She is so nice and helped out so much! I can’t wait to get my dress in July!The Crystal Bride's reply:
Thank you so much for the kind feedback, Sammy! It was such a pleasure helping you find your gown and put your vision into reality! You will make an absolute beautiful bride and we cannot wait for your dress to arrive!! Congratulations!! -
Quality of service
-
Sarah Sent on 04/08/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
i found my dress at The Crystal Bride
This was my fourth bridal shop to visit and I was hopeful that I would find my dress at The Crystal Bride. I worked with Kristen and she made me feel so comfortable the entire time. I had a vision of what I was looking for and showed Kristen some photos. She let me pull some dresses and she pulled dresses for me too. I found 3 dresses that I loved and changed into the three of them multiple times until I found the one!! Kristen helped me envision my wedding day which helped me narrow down my choices. All of the bridal gowns are under 3k and they have so many beautiful ones to choose from! I would recommend The Crystal Bride to anyone looking for their wedding dressThe Crystal Bride's reply:
Thank you so so much for the kind and wonderful feedback on your appointment this past weekend!! We had such a wonderful time working with you and loved seeing your vision truly come to light. We cannot wait for your bridal gown to arrive and help see your gown fit absolutely beautifully. Congratulations again!! Thank you for joining The Crystal Bride team!!! -
Quality of service
-
Katie Sent on 04/08/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The perfect dress
A few of my friends got their dresses here. Since then, I have moved out of state, but I wanted to come home for a weekend and dress shop with my mom. I wasn't really planning on buying a dress, I just wanted to get some ideas because I had no idea what silhouette I was even going for. We had been to 2 other places beforehand, and found some workable options. But when I told Kristin what I had in mind, she immediately thought of a certain dress. When she brought it to me, even in the bag I could tell it was special, with beading and lace detail. When I put it on, I couldn't wipe the smile off my face, it was that magical moment. I hadn't wanted a strapless dress, but she showed me how it could be combined with a lace jacket to get the boat neck and sleeves I was looking for. She was able to work with my budget. On the day, so many people said that it was the most beautiful wedding dress that they had ever seen.The Crystal Bride's reply:
Katie, thank you so much!! It was my pleasure working with you and you looked absolutely beautiful! You and I had a vision and it all came together so perfectly. Congratulations again! :) -
Quality of service
-
Deirdre Sent on 03/31/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Dress of my Dreams
So glad that I purchased my dress, belt, and veil from The Crystal Bride! Many of my now-husband's friends had found their dream dress here, and I proved to be no exception. Irene was phenomenal to work with, and she let me try on the style I thought I was interested in until gently guiding me to my dream dress. My entire dress decision making process took two hours, and I was so thankful for the kindness and courtesy Irene showed, even when my family got a little emotional :) Alterations were easy and turned out fabulously, and I felt so beautiful on my wedding day. Thanks for everything!The Crystal Bride's reply:
Thank you so much for your kind feedback! We are so lucky to have Irene and her amazing positive disposition! She makes us all feel so special. It was an absolute pleasure getting to be a part of your day and we wish you all the best! Thank you for your business! -
Quality of service
-
Katie Sent on 03/06/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Fantastic selection and customer service!
I cannot recommend The Crystal Bride enough. I went there after trying a couple other stores and not finding anything. They had an array of dresses and sizes I could actually fit in to get a good idea of the overall look. I registered before my appointment online, so when I got there my consultant, Rebecca, already had a bunch of dresses pulled based on my descriptions and Pinterest board! She made me feel special, and was not pressuring, simply supportive. I am so lucky to have found my dress at such an amazing store!The Crystal Bride's reply:
Katie, Thank you so very much for the kind words, it means a great to deal us here! Best Wishes to you and your Husband!! -
Quality of service
-
Jade Sent on 02/01/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The largest Variety and Elegant Gowns
Every dress off the rack is beautiful. They have a large range from simple to extravagant. Most are within budget too! They carry many designers and have a lot of romantic accessories. I went to 8 different boutiques and this is by far the best one I went to!The Crystal Bride's reply:
Thank you so much for the kind feedback! We appreciate you sharing your wonderful experience! Our philosophy is to create the best experience for each and every one of our brides. Congratulations ! -
Quality of service
-
Tiffany Sent on 01/22/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Best experience ever!
I had such an amazing experience! I worked with Katrina and she was so personable and helped me so much. She listened to exactly what I was looking for and helped me to to customize my dress exactly the way I wanted it. Thank you again!!The Crystal Bride's reply:
Thank you so much for the kind words and praise! We loved working with you and wish you all the best!!! Congratulations!! -
Quality of service
-
Laura Sent on 01/16/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Dream wedding dress
I couldn’t be happier with my decision to get my wedding dress from The Crystal Bride. Irene, my bridal consultant, made my dress shopping experience such a fun one! She got to know me, my style, my personality, our budget, and made my first try-on experience a fantastic one. I wish I could relive it over and over again! It was so fun seeing her each time I went in to update her on fittings. After deciding on my dress, all of my dress fitting appointments went very smoothly. Everything was handled so professionally and the lady who altered my dress made sure I was 110% happy with it on my final fitting. We even added a few more fittings to make sure it was absolutely perfect. Thank you Crystal Bride for making my wedding day dress everything I dreamed it would be!The Crystal Bride's reply:
Thank you so much Laura! It was such a pleasure working with you and helping you through this process. We are so happy you felt heard and comfortable throughout the entire process! That is such an important piece of our business. Congratulations to you and your husband! We wish you all the best!! -
Quality of service
-
Lindsay Sent on 01/14/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Exceptional
Kristin who I worked with directly and all employees were overly nice and helpful during my dress shopping experience. This was my first and only stop, not only because I found the dress of my dreams but no one else's service could have topped this!The Crystal Bride's reply:
Thank you so much, Lindsay! It was such a pleasure getting to work with you and helping you find the dress of your dreams! We cannot wait for it to arrive and get the rest of that process started!! Congratulations!! -
Quality of service
-
Sarah Sent on 12/18/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great Shop!
I loved working with The Crystal Bride to get my gown. They were amazing! My sister also got her wedding dress there, and my mom got her mother of the bride dress at their sister location. All the staff were friendly, knowledgable and willing to help. The selection of dresses was great as well! Will recommend to anyone having a wedding!The Crystal Bride's reply:
Thank you so much Sarah! We always appreciate working with families at such an exciting time of their lives. Congratulations again and we appreciate the review and kind feedback. -
Quality of service
-
Megan Sent on 12/09/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Stress Free Dress Experience!
I feel like so many of my friends and family have had horrible experiences with their dresses so I went in expecting to have a day of extreme panic with my dress boutique. Not for me! Crystal Bride was so sweet and helpful and responsive the entire time! I love my dress and the shopping experience there was great. I also enjoyed their little congratulatory cards they sent throughout the process. Really loved the whole experience.The Crystal Bride's reply:
Thank you so much Megan!! It was a pleasure working with you and getting to see your dress transform! We appreciate the kind feedback and wish you all the best!! -
Quality of service
-
Andrea Sent on 12/07/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I found the one!
Lyndsey at Crystal Bride was amazing! I thought I knew what I wanted in my dress, but I was wrong! I put the dress on that she picked out for me, something completely different from what I had been trying on, and I was sold. I cried. My mom cried. My maid of honor cried. Lyndsey knows what she’s doing!
The Crystal Bride is a beautiful spot. Very professional, clean and inviting. I felt like everyone, including the other brides, were excited and happy for me when I found the one! I’m defintielg going back for our mother and bridesmaid dressesThe Crystal Bride's reply:
Thank you so much for the kind and heartfelt review! We are so lucky to have Lyndsey and love that she has a left such a beautiful impact on your shopping experience. We can't wait for your dress to arrive and walk you through the rest of this process. Congratulations!! -
Quality of service
-
Jacqueline Sent on 10/29/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Would recommend!
While I’m sure I would have loved my dress no matter where I bought it, I’m very thankful that I purchased it at the Crystal Bride because of how great their customer service is. From my initial appointment to try on dresses, all the way through the final fitting and alterations, every employee I spoke with was kind and attentive. I enjoyed working with them so much that, although I initially found the bridesmaids dresses elsewhere, I ordered the dresses through the Crystal Bride instead.
Peggy completed the alterations on my wedding dress and I couldn’t be happier with how they turned out. It put me ease knowing that I was in good hands and that I did not have to stress about whether my dress would turn out. Overall, I had a very positive experience with the Crystal Bride.
-
Quality of service
-
Casey Sent on 09/08/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The ladies at The Crystal Bride were great! I waited until the last minute to purchase my dress because we originally wanted to do a courthouse wedding and they were very helpful in getting me in to try dresses the next day. I was so lucky to find my first choice on the rack that fit perfectly! I couldn't be happier!The Crystal Bride's reply:
Thank you so much, Casey!! We strive to always help absolutely every bride who walks into our doors have the best experience regardless their circumstances. I'm soo happy we were able to help you and make you feel wonderful! Congratulations and thank you for the opportunity to help you find "The One!" -
Quality of service
-
Amy Sent on 09/01/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My experience with Crystal Bride was amazing! From trying on dresses to the fittings, their service was excellent. The staff were extremely helpful in finding the perfect dress based on my budget and what I visioned. When it came time to the fittings, Mila was wonderful! She fixed everything to perfectly fit my body and was incredibly thoughtful and sweet for each of my fittings. This salon is the only one I visited and I am beyond happy with my experience.The Crystal Bride's reply:
Thank you SO much Amy! We loved working with you and helping you find your dream dress! We are so lucky to have Mila and her amazing skillset! Thank you so much and congratulations to you and your husband! -
Quality of service
-
Jennifer Sent on 08/30/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Crystal Bride was absolutely the best! From the day I went in to try on dresses, all the communication, the fittings, everything was so professional and done so well. They always made you feel like you were the only bride in there and absolutely beautiful! They helped work fittings around my schedule and were always great at communicating! I found my dream dress here and am over the moon with how great Crystal Bride is. They were SO understanding and accommodating. And Mila the seamstress was AMAZING! She was so sweet and made my dress feel and look even better!!! Can’t say enough fantastic things about Crystal Bride!The Crystal Bride's reply:
It looks like your day turned out to be a complete DREAM! Congratulations! You are beaming in every photo! Thank you so much for the kind words and letting us take part in your big day! We loved working with you just as much! Thank you Thank you!! It was a pleasure! & Congratulations to you and your husband! We wish you all the joy in the world as you take these first beautiful steps together! -
Quality of service
-
Annalyse Sent on 08/15/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Crystal bride created the best wedding dress shopping experience! I worked with Irene to find my wedding dress and she went above and beyond to help me figure out exactly what I wanted in my dress. I tried on many many dresses and she was there to give advice suggest others and more. Additionally, the prices at Crystal Bride are reasonable and allowed me to afford the wedding dress of my dreams. I did all of my fittings at the Crystal Bride as well and they did a great job. My seamstress was able to fit exactly even with full beading, she was able to remove beading and lace and put it back while all making it never look like it was removed. I highly highly recommend the Crystal bride for any formal dress needs. -
Quality of service
-
Judy Sent on 07/08/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had a chance to visit this shop for my wedding last year. Amazing shop with great selection ! Thank You for being so helpful to me ! -
Quality of service
-
Abby Sent on 07/03/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Absolutely love Crystal Bride! I found my dream dress (Afton by Maggie Sottero) here and am over the moon with how great Crystal Bride is. my favorite part about the whole experience was the fact that all my fittings were scheduled after work and I had to bring my doggy to the fittings. They were SO understanding and accommodating. And Mima the seamstress was absolutely INCREDIBLE! Literally felt like she was part of our family when the day came to pick up my wedding dress. She made my dress absolutely perfect. Can’t say enough good things about Crystal Bride!The Crystal Bride's reply:
Abby! Thank you so much for the kind words and wonderful review! We loved working with you and your sweet pup everytime you cane in! Congratulations and we wish you all the best!! -
Quality of service
-
Sarah Sent on 06/28/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
After a long & stuffy first dress appointment somewhere else, this one was a welcome breath of fresh air. We were helped right away, and given the opportunity to walk around the store and pick out some dresses ourselves. We didn't end up needing any help from the store as I fell in love with the first dress I tried on. It was a seamless buying process, and I still can't thank them enough for helping me find the dress of my dreams!The Crystal Bride's reply:
Hi Sarah! Thank you so much for your kind words. It means so much to us to be that breath of fresh air! Congratulations on finding your gown and we cannot wait for your dress to arrive!! -
Quality of service
-
Jeanette Sent on 06/18/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
After visiting 12 other bridal stores (including a few very high-end ones) and trying on probably close to 100 dresses (I'm not kidding!), I found the one at The Crystal Bride. It was truly fate - once my consultant had a solid idea of what I had in mind and what would look good on me, she brought out a dress that was a discontinued style but they had because another bride had canceled her order. It happened to be my size and was absolutely PERFECT. When trying on dresses I decided I would not buy the first time I tried on, so I left to consider all my options. I was never pressured to buy. I couldn't stop thinking about that dress so of course I returned to get it and got the same great attention as the first time. The selection at this store is huge, the service is wonderful, the prices are affordable, and the location is great (you can try on dresses and then explore beautiful downtown Geneva!). I highly recommend making this a stop on your dress shopping list! -
Quality of service
-
Lauren Sent on 12/14/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Love love love the ladies at Crystal Bride and LOVE LOVE LOVED my dress!!! Nancy (owner/manager & consultant) and Laura (seamstress) were absolutely fantastic and make each appointment very personal. I had SEVEN weeks from engagement to wedding, and they made every part of the process a breeze and a lot of fun. Not to mention, the place is BEAUTIFUL and in a great location. Best part is, I made a customization to my dress, which Nancy dubbed as my "secret sparkle" and everyone (my family and the team at CB) loved it so much, that Nancy ordered all future dresses (the dress I got) with the "secret sparkle" as well!! We joked that the dress has to now be called the "Casablanca Lauren" ;) Would HIGHLY recommend Crystal Bride to anyone getting married! 5 stars all around!! -
Quality of service
-
Melinda Sent on 10/28/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Very cute shop with a wide selection of reasonably priced gowns. Didn't take longer than an hour to pick out my dream dress. Kayla, the associate who helped me, was super friendly and really good at picking gowns similar to what I showed her from my Pinterest board.The Crystal Bride's reply:
Thank you Melinda! It was a pleasure getting to help you find your dress! We loved seeing it transform through alterations! Thank you for the kind words and giving us the opportunity to be part of your special day! Congratulations to you and your husband! We wish you all the best!! -
Quality of service
-
Amanda Sent on 10/18/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I found my dream dress at the Crystal Bride! They have a huge selection of beautiful dresses. They even give you a little bottle of champagne and take your picture with a sign that says "I said Yes to the Dress" Everyone there was so nice. My appointment was with Chantal and she was amazing to work with! She made me feel so comfortable and gave great advice. I actually ended up with the very first dress I have ever tried on and it was in my size, it was meant to be! I had my dream wedding in my dream dress, thanks to The Crystal Bride!
Thank you again! -
Quality of service
-
Jackie Sent on 10/12/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I don't even know where to begin! The Crystal Bride was fantastic. It was the only store I went to and ended up buying the 5th dress I tried on. My consultant was Shauna, who was, in a few words, amazing! She listened to what I wanted and didn't pressure me into dresses that would look bad on my body type. She had a few suggestions and my top 2 picks were from Shauna! In addition to my dress, I got my veil and headband from there. I got soooooo many compliments on my dress and veil. It was so comfortable and beautiful. Again, Shauna was so great to work with and made shopping a breeze. I am from the Chicago-land area, but live in Indianapolis. The Crystal Bride was extremely accommodating with my schedule and I had my alterations there as well. Mila was great and always smiling. She did what I asked of her and had great suggestions for my bustle. Again, it was a great experience. They asked me to send pictures and I plan to! Thank you again to The Crystal Bride, Shauna, & Mila. They are the best! -
Quality of service
-
Amanda Sent on 08/02/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Crystal Bride was the one and only bridal shop I shopped at and I found my dress after trying 5 dresses on! Lyndsey was amazing at helping me find my dream dress, which turned out to be the exact opposite of the dress I walked in looking for! Lyndsey offered options when asked but really let me decide what I wanted to try on and what accessories I want to add to the look for the big day. When it came to alterations I had a wonderful woman named Mila. I can't speak highly enough about how wonderful her work is. She is always smiling and made me so comfortable through my many fittings and having to take the dress in almost every time I came in for a fitting! I will truly missing going to the Crystal Bride, all the wonderful woman who work there, and for how special they made me feel from the moment I walked in the front door for dress shopping to the day I was leaving with my wedding dress! -
Quality of service
-
Katie Sent on 08/02/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had an amazing experience from start to finish with The Crystal Bride. I truly thought dress shopping was going to be easy and quick for me but quickly turned frustrating as I went from bridal salon to bridal salon with no success. A lot of the places I went made me feel as if they were trying to force me towards a certain style and many times the price points didn't seem to match the quality of the dress, that was not the case with Crystal Bride. The Crystal Bride was my 7th bridal salon (yes, 7th); it was recommended by one of my mom's friends whose daughter found her gown there. From the moment we walked in we were treating wonderfully. The interior is beautiful and welcoming and the woman who worked with us to find my dress was very personable and fun and really seemed to care about helping us find my dress. When lace dress after lace dress didn't seem to do it for me, she worked with my mom to find a gorgeous crepe gown for me to try on. This particular style was way different than anything I'd tried on and we all fell in love with it instantly. We cried, we hugged and moments later I was saying yes to the dress and veil. After finding the gown, Mila, my seamstress at Crystal Bride worked incredibly hard to ensure the dress fit me seamlessly. By the time she was done with it the dress fit like it was made for my body. I am so grateful Crystal Bride was recommended to me - the dress and my overall experience was beyond perfect. -
Quality of service
-
Heathr Sent on 06/26/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
When I called for an appointment, I let them know that I was having a themed wedding. The consultant did research in advance and already had great ideas. I ended up ordering a dress I'd tried on elsewhere through them because of her! I wanted to add cap sleeves and extra embellishments to hide the zipper in the back. The consultant contacted the designer directly and had everything custom made - and it was all below my max budget! They were wonderful throughout the entire process. Definitely recommend! -
Quality of service
-
Katie Sent on 06/20/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had such an amazing experience with Crystal Bride. The employees are extremely kind, and extremely helpful. They made my search for my dress so easy and stress-free. I also used a seamstress that they had recommended for alterations and she was great! By time I got my dress, it was so perfect and it fit beautifully. I would highly recommend this shop to any bride! -
Quality of service
-
Cathy Sent on 05/24/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My very first dress shopping experience was at the Crystal Bride and it was so wonderful! I was so happy to find so many options within my budget! Given the shop was in Geneva, I was expecting higher prices but honestly I was so impressed when I was comparing prices between shops that they are true to vendor required pricing and don't try to overcharge! The dress I wanted I actually found in another shop and they wanted to charge me $200 more! I ended up ordering my dress through Crystal Bride and they were so spectacular during every step of the process! Very responsive, letting me know when my dress arrived (sooner than expected!) and when I could come in for my fittings. They were even so sweet to let me come in for a final fitting just because I wanted to put my dress on one more time because I was so in love with it!! I can't speak highly enough of the entire team at Crystal Bride and was so grateful they made my experience so much fun and so enjoyable! Chantal is the sweetest and I will definitely be recommending this dress shop to anyone and everyone in the future! -
Quality of service
-
Laurie Sent on 05/19/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Let's be honest...one of the best things about being a bride (besides the groom, of course) is THE DRESS!!!!! Mine was everything I ever wanted in a wedding dress, and so was the whole experience of shopping for it at The Crystal Bride! No pressure to say yes until you're sure, but once you do, the celebration begins! Every fitting is personalized, and the seamstresses really put in the extra effort to make your dress fit perfectly! I bought my necklace, bracelet, and veil at the Crystal Bride as well, and, after specially ordering my bracelet, it arrived one week before my (destination) wedding. GASP! It didn't fit quite right! So one of the Crystal Bride employees drove home, picked up her personal jewelry-making kit, came back to the store, and fixed it for me right there on the spot! If that's not service, I don't know what is! I can't imagine buying a dress anywhere else! -
Quality of service
-
Elizabeth Sent on 05/17/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I'm going to miss going to the Crystal Bride now that my daughters wedding is over. The store is well organized and so beautiful! The staff is very attentive and they listen carefully to what the bride wants. We were able to pick out the bridal gown in an hour and when we returned with the bridesmaids that only took an hour too! We were able to get all the accessories here. It is truly a one stop shop! My daughter was somewhat difficult to fit and seamstress, Mila, was a miracle worker. I have recommended The Crystal Bride to others and they all had the same great experience that we did! -
Quality of service
-
Rachel Sent on 05/05/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had gone to Crystal Bride for a bridesmaids dress fitting a few years ago. Their service for that made them my first pick for a place to try on wedding dresses when it was my turn to be a bride. I cannot express enough how wonderful this place is. From the second you enter the door, you are treated with the utmost care, respect, and professionalism I've ever encountered. I was not pressured at all with any dress. My dress ended up being the first dress we picked out and the first dress I tried on, but I did try on others and was not pressured one way or another. Each dress was explained to me in detail. I tried on my dress about 4 times and my attendant was so gracious and helpful. She didn't mind helping me in and out of it so much. Not only was the shopping appointment wonderful, but the alteration appointments were wonderful as well. My seamstress was fantastic and listened to me and fixed any little thing that bothered me. The other ladies at the shop took notes and were right there to make sure my every need was met. Do not hesitate when selecting a place to buy your dress. Crystal Bride is the BEST! -
Quality of service
-
Paula Sent on 05/04/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Love this place!! It was the only place that I was able to find the dress I had seen in pictures many times. Many other places said they carried the designer but didn't have the actual dress. Well, The Crystal Bride did. From the first time I visited the place to see the dress, I was welcomed and treated great. The consultant was honest and really patient with me. When it came to the fittings, Amparo worked miracles in being able to add an extra fitting with changes about 10 days from my wedding day. She was patient with me and allowed me to wait on changes, despite her suggestion to alter every fitting. Great experience! Thank you!!The Crystal Bride's reply:
Paula, thank you for the wonderful review. The dress you chose is perfect and you looked amazing. Best of luck to you and Andres! -
Quality of service
-
Eliza Sent on 04/07/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I was referred to Crystal Bride by a friend and worked with Kayla who was AMAZING! I loved everything about my dress and the experience which was good because I came all the way from the city on multiple occasions and for alterations but it was all worth it. Mila did my alterations as well and did a terrific job. Thank you Crystal Bride! -
Quality of service
-
User2991214 Sent on 03/03/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great service. Kayla was amazing, she help me pick out an amazing dress. She listen to what I like and dislike. -
Quality of service
-
Diana Sent on 02/28/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
One of the best shops in the Chicagoland area for brides! Great selection and professional staff! Their alterations staff did a great job as wellThe Crystal Bride's reply:
Diana,
Thank you for the kind words! It was a pleasure to be part of you day! -
Quality of service
-
Nicole Sent on 02/23/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I loved everything about getting my dress here. I knew I wanted to look there, it is clean and inviting so I trusted them with my dress (not like some other dirty stores). Kayla was awesome! I bought my dress the 1st day of looking. I knew what I wanted, but had a hart time explaining and I never could have done it and found the perfect dress if it weren't for Kayla!!!
Alterations with Mila were always a hoot! She did a very nice job! It is totally worth the price when you trust the people and feel like you've known them even if you've only been in 4 times. I was getting married in Geneva (Riverside Receptions - ALSO LOVE LOVE LOVE) and I was able to leave my dress there until the day of the rehearsal dinner so it was SO nice not to tote it home and back!
Don't waste time anywhere else. Go to the Crystal Bride. I'm sure they are all awesome, but working with Kayla was a dream! My Geneva Wedding on 1-7-17 was perfect. -
Quality of service
-
User2975462 Sent on 02/14/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I absolutely LOVED purchasing my dress from this store. Kayla is amazing at her job and helped me to find my dress. She made this process as stress free as possible. The building is gorgeous and they have a great selection. -
Quality of service
-
Hilary Sent on 01/18/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
This. Place. The stuff of dreams. I tell ya. I became engaged in September 2015, set our date on 12/31/16, and off to planning we went. I was NOT thrilled for dress shopping. See, I'm curvy, and I know sample sizes in the style of dress I wanted (mermaid, trumpet, fit/flare) would look ridiculous unless they had a wider range of sizes. Don't believe me? Well, I went to two bridal shops before this one, and had a terrible, horrible, miserable, "let's just elope or skip this all together." time at both. Sample sizes were made for women who are a size 2-6, with a few in the 8-10 range - I wear a 12-14. When I asked for larger samples, the other places brought them!! But they were MUCH bigger sizes, causing the opposite problem, or they were more of a "second wedding" style, or OUT of style completely, pulled from a yellowing back closet. So, you can imagine my lack of excitement when I headed to The Crystal Bride on 2/20/16. I was like "ef all this, imma wear a power red lip, try on some dresses, cry, and then have a drink to get on." But it was NOT terrible, it was PERFECTION. I worked with Rebecca, and when I explained my problem, like I told the other shops, she not only listened, but she TOOK IT INTO CONSIDERATION. She pulled samples in my size, in modern, up-to-date styles, and did not scoff or laugh at my hips not lyin'. She was kind, helpful, and before I put on a dress, told me the budget, the risk/change of alterations, and possible pitfalls. I only worked with her, but I heard similar things from the other women as they assisted future brides. It was a busy Saturday morning, but they made everyone feel like THE one and only bride. I never thought I would experience it, but I did have "that" feeling when I put on "the" dress - and I strongly feel it was due to the customer service at The Crystal Bride. I tell EVERYONE who gets engaged in this area to go here.The Crystal Bride's reply:
Hillary,
Thank you so very much for the AWESOME review. You were a pleasure to work with and I am so happy that I got to be a part of your special day! P.S. I would love to see a picture! -
Quality of service
-
Jess Sent on 11/18/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The crystal bride was my 4th and final stop wedding dress shopping. The shop itself is adorable and welcoming, and the staffing is incredible. I had the absolute best experience with Lyndsey. She listened to what I liked and didn't like and made me feel so comfortable. She took my budget into account and didn't try to push the limits. Thanks so much for making this such a great experience!!! -
Quality of service
-
Kate Sent on 10/20/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
This place is ALWAYS busy! Definitely make an appointment way ahead of time. My wedding was in October and we went in in January, so roughly 8-10 months beforehand. The initial appointment was very accommodating. I went in with a certain idea of what my dress was going to be like, but when my mom and the vendor picked some dresses out, I ended up picking something completely different than what I thought I wanted. Then by July, my dress order came in and throughout the remaining months, I had 4 fittings. That varies depending on your body type, so plan accordingly. I ended up getting my dress on sale, but then we also purchased a belt and a veil. They may seem unnecessary, but they ended up completing the dress and kicking it up a notch.The Crystal Bride's reply:
Congratulations Kate. We appreciate your positive review. It was a pleasure to be part of your wedding day. Best Wishes! -
Quality of service
-
Erin Sent on 10/19/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing service, gorgeous dress! The whole experience was easy, fun, and exciting! My sister got her wedding gown here three years ago and had a fantastic experience, so when I got engaged, it was the first shop I called for an appointment. I bought a beautiful headband to go with it as well. They are very accommodating to special requests and will do everything they can to make sure you are happy. I did get scolded for not having shoes at my first fitting (my bad), but otherwise were really wonderful to work with. Happy dress hunting, and don't forget your shoes!! -
Quality of service
-
Tori Sent on 09/29/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Couldn't be happier with my decision to purchase my gown and have alterations made at The Crystal Bride.The Crystal Bride's reply:
Tori, thank you for the kind words and the beautiful photos you sent. You were a beautiful bride. Best Wishes to you and your husband! -
Quality of service
-
Kaitlin Sent on 07/14/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I got my wedding dress from Crystal Bride for my wedding in June 2016. It was the very first dress I tried on. The atmosphere upstairs is so cute and relaxing for finding the perfect wedding dtess! They have such an amazing collection of dresses. We went back and got the bridesmaid dresses there too. The bridesmaids picked from 9 dresses I preselected that were the same fabric, length and color, just different styles. The girls all loved being able to pick a dress that looked best on them. Rebecca, Chante and Mila were all so sweet and great to work with! Mila did an AMAZING job with my alterations! She created a beautiful bussle and my dress fit me perfectly! -
Quality of service
-
Kaitlin Sent on 07/12/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I found my wedding dress, jewelry and bridesmaid dresses at the Crystal Bride!
The second I walked in and felt the positive energy of the staff, I knew I was going to find my dress. It was my third stop during the dress hunt, but it was the shop I was most excited to visit. I knew a good amount of people who either found their dress here or knew somebody who did. Kayla was my consultant, and she was so great at interpreting the fuzzy vision in my head of my wedding day and the perfect dress. On top of that, she was funny and easy to talk to!
Everything from them sending me bridesmaid dress fabric samples to my wedding dress alterations - the service was exceptional. I will continue to recommend any Chicago-area bride to visit the Crystal Bride!The Crystal Bride's reply:
Thank you so much, Kaitlin for the kind words! It was such a pleasure working with you and your bridal party! I had such a great time working with you as well! It means a lot to know you had such a great experience! We all wish you and your new husband all the best and hope to see you in the future with family and friends! Thank you so much again and congratulations!!! Cheers! - Kayla -
Quality of service
-
Sarah Sent on 07/05/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Nancy at Crystal Bride was so accommodating and helpful! Even though I was trying on sample dresses, the staff was still helpful and treated me like any other bride. They answered all my questions in the store and over the phone. They have a beautiful store and a wide variety of gowns.The Crystal Bride's reply:
Thank you for your kind words Sarah! We wish you a long and happy marriage! -
Quality of service
-
Alise Sent on 06/22/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
This bridal shop was amazing! They really understood what I was looking for from my dress to my bridesmaids' dresses. Everything turned out great and my alterations there were seamless too! Definitely well worth it and I was always treated like a princess.The Crystal Bride's reply:
Alise, congratulations on becoming a Mrs! We loved working with you and wish you and your husband all the best. -
Quality of service
-
Cathy Sent on 05/24/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing shop!! Quaint and stocked with an abundance of choices for the bride.
My daughter was able to shop the racks and choose styles in her price range. The dressing area was private and guest seating area was very comfortable. The staff was wonderful to work with! They were very talented and not pushy as other shops we visited.
Alterations by Amparo were done expertly and reasonably priced. She was a dream to work with and had great patience!
They also stock a beautiful selection of jewelry for the bride and her party.
It was an hour drive and well worth the trip we took to get there. I would highly recommend Crystal Bride for your dress needs!The Crystal Bride's reply:
Cathy, thank you for the wonderful review. It is greatly appreciated. -
Quality of service
-
Katherine Sent on 04/18/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Absolutely amazing experience from start to finish at The Crystal Bride. I was nervous to shop due to my plus size and that was not an issue at all! My dress was perfect and beautiful and I cannot wait to see the professional photos to share with the shop! I would highly recommend this shop to anyone of any size or budget looking for their dream wedding dress!The Crystal Bride's reply:
Katherine,
Congratulations on your recent wedding! Thank you for letting us be a part of your day. We will be waiting for those pics. -
Quality of service
-
Christy Sent on 04/15/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Everyone here is so nice and helpful. This was the third dress shop that I went to. I thought I would never find what I was looking for. I loved every dress that I tried on! I ended up going with a dress different than the one I had envisioned myself in. I love the dress I chose for my destination wedding and did not want to take it off. The only thing I would say is that they ordered my dress a size or two too big and I had too get it taken in a lot. I had my alterations down here as well. I had many friends that found their dresses here. Crystal Bride is a great shop to look for your wedding dress and they have a great selection. -
Quality of service
-
User2503655 Sent on 01/12/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I got my wedding dress from the Crystal Bride and LOVED it! Every person I worked with was extremely helpful and nice. The seamstress did an amazing job and really knows what she's doing! I also got my earring from there as well and loved them too. -
Quality of service
-
Sarah Sent on 01/03/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Nancy at the Crystal Bride is amazing. She provides such a great personalized experience for dressing shopping. Her store is beautiful. She knows what questions to ask to help a bride say yes to the dress. She doesn't pressure you into making a decision, and is willing to spend a little bit of extra time with you to make sure you've found the right dress. It was so much fun working with her, and she made everything easy! I live in San Diego, and was planning a wedding in Arizona. She sent me samples of material for the bridesmaids dresses and worked with my schedule for fittings. My mom picked my dress up from her to bring to Arizona, but Nancy and her team shipped anything I would need before my mom got to Arizona. The dress I picked is beautiful! Working with Nancy was well worth multiple trips back and forth from San Diego!The Crystal Bride's reply:
Thank you Sarah! We saw your pictures and they are amazing. You were a beautiful bride. Thank you for letting us be a part of your day! -
Quality of service
-
Stephanie Sent on 12/09/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Love this place and the service I received! Kayla was the girl who helped me with my dress and I just loved her - she was wonderful! If you go in there, ask for Kayla - promise you wont be disappointed! Alterations were done beautifully as well! -
Quality of service
-
Lizi Sent on 12/01/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
this place was my 6th place in finding my bridal gown and thank god i finally went there - just walking in everyone was so nice and made me feel so special. the facility is gorgeous and the staff are incredible. the selection of gowns is amazing as well- styles are different, price range is different... truly anyone looking for a gown should come here. -
Quality of service
-
User2432144 Sent on 11/18/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I can not say enough wonderful things about the Crystal Bride! I had the chance to work with Kayla and she was AMAZING!! I went in thinking I liked something else but with her expertise she was able to help me find something for my body type that had all of the details I was looking for! She was fun, energetic and honestly made me feel like we were long time friends! I now have the wedding dress of my dreams thanks to Kayla!! I would recommend her and The Crystal Bride to anyone looking for a Wedding Dress! -
Quality of service
-
Colleen Sent on 10/15/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
After reading many reviews, I decided to start my search for the perfect wedding dress at The Crystal Bride. My goal was to get it done in one day and with the amazing service and selection that they offer, I was easily able to accomplish this! Prior to my appointment, I asked the owner if they had several dress styles that I had seen online and wanted to try on. She pulled aside a few of the exact ones I liked as well as others that fit the style I was looking for. On the appointment day, the girl that we worked with was so friendly and helpful and really put me at ease. I ended up selecting the second dress that I tried on and stopped my search right there! I had been to several other bridal shops with friends for their weddings and the service and overall atmosphere does not even compare the The Crystal Bride. I highly recommend starting your wedding dress search with them! You wont regret it! -
Quality of service
Are you interested?
Are you interested?