The Cookery Reviews
Reviews
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.8 out of 5 rating4.8
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Value 4.8 out of 5 rating4.8
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Flexibility 4.7 out of 5 rating4.7
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Danielle Sent on 11/04/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect wedding venue!
What an amazing venue! Katie and all of The Cookery staff made us feel welcome and reassured, and they were incredible partners throughout the wedding planning process. In the lead up, we appreciated the staff’s vendor recommendations and guidance on the complimentary wine tasting. On the day before the wedding, Katie told us that at this point, there are only solutions, and we really appreciated that reminder, though we didn’t end up needing it – everything went flawlessly! The drinks at the bar were excellent – even my bartender friends were impressed. The space was beautiful, and our guests appreciated that they could mingle on the patio in between the front room and the ballroom. We are so glad we had our wedding here! -
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Emma Sent on 07/22/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Wedding Venue and Bar Service
We had our wedding at The Cookery on 5-24-25, and we could not have chosen a better venue! We loved having a space where we could have our ceremony outside, with the dinner and reception inside. We had about 100 guests in attendance and the space was perfect for being able to spread out throughout the evening. We also loved the aesthetic of the venue, and that it was such a beautiful space that was not in need of many extra decorations. From our initial tour to the big day, everyone we worked with there was extremely kind, helpful, and knowledgeable, and they all did everything they could to ensure we had a perfect day. Additionally, the venue's bar service was wonderful, and we loved being able to have so much say in the beer, wine, and signature cocktails being served. Overall, the venue and staff provided us with everything we needed to have the best day! -
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Chase Sent on 10/19/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Venue!
We had our wedding ceremony and reception at the cookery. Very wonderful experience! The entire grounds is beautiful and great for pictures. Having a bar package and their recommendations for vendors took a ton of stress out of planning. Virginia was amazing and super helpful with all of our questions even on the day of the wedding! Everything went smooth and better than I could have imagined. Highly recommend!! -
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Courtney Sent on 01/24/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Perfect Blend of History and Hospitality
We recently celebrated our wedding at The Cookery, and we couldn't be more thrilled with our choice. From the moment we laid eyes on the historic building with its ties to the city of Durham, we knew it was the perfect setting for our special day. The ambiance created by the venue's historic significance added a touch of magic to our wedding day.
What truly sets The Cookery apart is the exceptional staff. From the initial stages of planning to the big day itself, the staff went above and beyond to make sure every detail was perfect. Their warmth and friendliness made us feel like we were among friends, and they extended the same hospitality to our guests. Communication was seamless, and their attention to our needs was commendable.
The flexibility of the multiple spaces within the venue allowed us to create the wedding of our dreams. Our guests were equally enamored with the versatility of the venue, praising its unique charm and inviting atmosphere.
We are grateful to the entire team at The Cookery for their dedication and commitment to making our day truly special. It exceeded our expectations in every way, and we wholeheartedly recommend it to couples seeking a one-of-a-kind wedding experience. -
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Brooke Sent on 09/24/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing to work with and the most beautiful venue
My husband and I had our wedding at The Cookery and could not be happier with our choice! We were truly blessed to have found such an amazing venue that fit our style, had the most helpful staff, and had the best bar, catering and any add on options you could want! The venue is beautiful and has so many spaces, which makes it versatile and fit for any wedding vision! We cannot thank The Cookery (especially Katie and Virginia) enough for making our day perfect! 10/10 recommend! -
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Teresa Sent on 08/10/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An Awesome Evening
We hosted our daughter's wedding reception at the Cookery. It was a pleasure to work with the staff. Everything was ready to go and flowed beautifully. The guests had space to play games or dance the night away; the Cookery was the perfect venue for our daughter's wedding reception! -
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Jennifer Sent on 05/12/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue & Great Experience
When we looked at the Cookery we knew right away that it was the perfect venue for us. Having multiple indoor and outdoor areas is ideal, and not easy to find. There is plenty of space throughout the venue, so your guests dont feel overcrowded, and it's gorgeous even before any additional decor. Not to mention everyone we worked with at the Cookery was great, and extremely responsive & professional. The night of the wedding so many of our guests complimented the amazing bar service & how nice all of the staff was as well. I would highly recommend The Cookery! -
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Isel Sent on 04/16/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful wedding experience
The Cookery was an excellent wedding venue. The manager (Katie) was very responsive to all of our questions and the preferred vendors were all wonderful to work with. We could not have picked a better place for our special day and many of our wedding guests commented on how intimate and unique the space is as well as how well the wedding went. Having multiple spaces to use really helped with the flow. The Cookery was great for our wedding but also would be great for other events. -
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Mia Sent on 10/30/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect venue for our wedding!
We loved our experience with The Cookery for our wedding this fall! We original selected The Cookery because of the ambiance and the many different spaces it offers - and it was even better than expected when we saw each of the distinct spaces (the Garden, the Reception Hall, the Front Room, and Upstairs) come to life on our wedding day. The interior is moody, yet inviting and the exposed brick really shine in candlelight. More than the ambiance, our experience working with the staff at The Cookery and their preferred vendors was incredible. We would highly recommend The Cookery to anyone planning a wedding in the area. It was amazing! -
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Kelsey Sent on 02/22/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A beautiful backdrop for our industrial-chic, fall wedding!
The Cookery provided the perfect venue for our wedding celebration!! We really appreciated the opportunity to have four distinct spaces to flow through for different parts of the evening. We absolutely loved the Durham history that lives in many of the details throughout the building. The space is gorgeous on its own and doesn’t require much additional decoration. It provided a beautiful backdrop for our industrial-chic, fall wedding and we have received so many compliments about how unique the venue was. Furthermore, the staff at The Cookery was wonderful to work with. They were very communicative, flexible, and accommodating. We would absolutely recommend this venue for those looking to get married in Durham! -
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Michelle Sent on 03/27/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue with Easy Planning
The Cookery was an incredible venue to have our wedding at! The space is beautiful and versatile - it was awesome to have indoor and outdoor spaces for our guests to spend time in. The planning process was super easy and we had plenty of options to choose from for catering (we went with Durham Catering Co.). Rentals were super easy as well with American Party Rentals. Juli was incredible to work with, and the staff the day of were so professional (shout out to the bartender who gave me straws for my champagne!). 11/10 for our experience here :) -
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Kelsey Sent on 10/20/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved having our wedding at the Cookery!
The Cookery had everything we wanted for our wedding. The main thing we loved about the venue was that there was a separate space for the ceremony, the cocktail hour, and the reception. While the venue was a dream come true, it really was the staff that made our night turn out so perfectly. Starting with Tammy, I felt like I could reach out to her about anything, big or small, without feeling like I was inconveniencing her. This was huge for me. Planning a wedding when you have not planned any large event before can be a bit scary and I felt very comfortable with the whole process knowing I had her support.
On the actual wedding day, the staff were amazing and so friendly. I felt like they went above and beyond. We really appreciated all that the staff did to keep things moving seamlessly. We had so many compliments about the space, it was a huge hit with the guests. I can honestly say that The Cookery as a venue coupled with the amazing staff, made all of our wedding dreams come true.
Photo Credit: Copper Key Photos
https://www.facebook.com/copperkeyphoto/ -
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Samantha Sent on 09/11/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream venue!
The Cookery was absolutely the most amazing venue! People could not stop complimenting us on how beautiful the venue was. Love that we had options to be inside and outside with multiple bars. The bridal suite was amazing and had ample space for us to get ready. Juli was amazing throughout the whole process with answering all of our million questions and was very prompt in response. The biggest aspect that we loved about the Cookery was the staff. All of our guests kept complimenting us on their service. They were prompt and polite and helped add to the amazing atmosphere of the venue. We hope we have friends that get married there one day cause we would love to experience this amazing venue again! Thank you so much The Cookery!! -
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Tara Sent on 06/26/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Book the cookery!
We had our wedding at the Cookery June 15, 2019 and it was the PERFECT day. The Cookery and their staff played such a big roll in making the day perfect. For the past year and half Juli answered my thousands of questions with quickly and kindly. I am event planner myself so my questions were very detailed and frequent and seriously Juli was so great dealing my with constant inquiries. She made sure my rental order matched the layout, helped navigate parking issues, recommended vendors, and so much more!
The venue itself is also amazing. We loved being able to have our ceremony in the garden area. We did decide to have a tent due to the heat and sun around 4:00 p.m. The ceremony still looked beautiful. Our guests loved just being able to go right to the cocktail area after the ceremony. We got so many compliments on the flow of the wedding, the beauty of the space, and the location.
BOOK THE COOKERY! -
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Lauren Sent on 06/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An excellent space with excellent service
Definitely go see the venue in person first if the location is a potential concern, once you're inside it's private and inviting. Having four distinct spaces gave us plenty of flexibility to deal with potential weather issues, while being able to create comfortable areas for all of our guests. The entire venue was beautiful and did not require much additional decoration to make it special. The team did a great job taking care of us and our guests, even incorporating small details from our design without prompting to make everything feel more cohesive. Tammy was on top of things from start to finish, communicating everything we needed to know during the planning process and being quick to answer any questions we had. -
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Sondi Sent on 05/03/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic to work with!
We absolutely LOVED working with Juli at the Cookery. She was professional, kind, supportive, and super super helpful. I can’t tell you how many times my fiancé and I said “how would we ever have done this without Juli?”! The Cookery makes the very daunting task of planning a wedding feel easy, and we are forever grateful for the role they played in ours. On the day of, the space worked out perfectly and the bartenders and drinks were amazing. Our guests had so much fun and felt totally taken care of, which is all we could’ve hoped for. Thank you to the whole Cookery team for everything!!! -
Quality of service
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Sarah Sent on 03/07/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful space, responsive/thorough staff
We had a Sunday wedding at the Cookery, and rented the full grounds. Leading up to the wedding, we were in touch with Juli (pre-contract signing) and Tammy (post-contract signing) about once or twice a week, and they were always responsive, helpful, and thorough when faced with our many questions. We had a few in-person meetings also, which sold us on the venue; it's a unique and beautiful space, it doesn't require too much additional decoration, and the different rooms give you flexibility. (The bridal suite is especially beautiful and classy, not the usual pink-and-white space I'd seen at other venues.) On the day of the wedding, the staff was extremely friendly and accommodating. Regarding payment/cost, the Cookery rolls many of the vendor payments into their contract, which we found convenient. It's definitely a pricier venue, but if it's in your budget, it's worth it. We really enjoyed working with Tammy, and our guests loved the space. We wouldn't have changed anything about our wedding. -
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Stephanie Sent on 01/05/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unique space with phenomenal staff
BOOK THIS VENUE!!! Leading up to our wedding, everyone we know warned us “something on your wedding day will go wrong”.... This is not true at the Cookery. The Cookery is truly a standout and unique location for a wedding reception, and Juli made sure that everything went off without a hitch! Not only did she answer the 1,000,000,000 questions I had in the months leading up to our event, she took the time and care day of to make sure we were happy, having fun, and enjoying our reception. The Cookery itself is like no other. The exposed brick and iron work captures the spirit of Durham,the bridal suite is beautifully furnished, and their preferred vendors capture the foodie city that Durham is. What a talented group! Thank you Juli! -
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Caitlin Sent on 07/08/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Cookery was the only venue we saw and we booked it immediately and I’m so glad we did! We wanted something that strayed from the traditional, and the exposed brick walls and industrial feeling of The Cookery gave us all we wanted. We actually booked before the expansion, and we loved the venue even more after the expansion was finished. We actually worked closely with Juli first before transitioning over to Tammy so that Juli could focus on her own wedding. They were both very kind and responsive and easy to work with. We rented on a Tuesday afternoon which cut the cost substantially. I will say, others have said that the rental included dinnerware, but we didn’t have dinnerware included, we were referred to American Party Rentals. Tables, chairs, and glassware was included, though! We were also able to have our ceremony and reception in the same place, which was nice since our families drove 2 1/2 hours to come. We received many compliments on how gorgeous the venue is and there was ample space for our 50 guests. We had a dance floor and photobooth along with eight tables in the front room where we had our reception. Most ceremonies face the windows in the ballroom, but we opted to have ours facing the gorgeous archways and I loved it so much more. The bridal suite was also AMAZING — we had six bridesmaids, myself, a makeup artist, my mom, several friends moms, and more all in there at once at one point. There’s tons of room and gorgeous light and they actually gave us a complimentary bottle of champagne! Another perk is that the venue is so stunning that minimal decoration makes everything pop. We used beakers and flasks for flowers and it was simple and stunning. We adored The Cookery and would absolutely choose them again.-
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8593E525E79E3E3A3685928135C3C9Fc1Ee2Cdcf Sent on 06/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I chose the Cookery for our wedding because of the beautiful atmosphere, flexible event space, great food and bar options, and amazing staff. We could not have been happier with how our event turned out. The Cookery staff helped us plan every detail of our wedding day, were quick to answer any and all questions that we had, and accommodated our special requests and timeline changes. I highly recommend them to anyone planning a special event.
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Jennifer Sent on 01/15/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Choosing the Cookery was a pretty easy decision - we were thrilled to have such an elegant venue in such a central location. We loved the glow of the market lights and immediately I could picture the reception in the Front Room. Since we booked, the added space (and especially the bridal suite) was a huge bonus and I can't imagine my day without that now. Tammy, the venue manager, is just incredible. She knows her stuff and is extremely high energy and from day one she was on top of our event process. I felt very safe in her hands. The venue looked like a dream on the day of and the intimacy of the Front Room made for a lively party. I am so thrilled with our choice and would recommend it to anyone looking for a downtown Durham venue! -
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Laura Sent on 01/02/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Cookery could only be described as a dream venue. Tammy made the process so simple, kept me up to date on what was needed, and was always responsive to my e-mails. Our day went off without a hitch (or at least we didn't notice any!). The space is absolutely beautiful and though we had out of this world flowers, the space doesn't need a lot of decoration! The staff were amazing. Wedding planning can be very stressful but Tammy and the staff at the Cookery take a lot of that stress away. It is helpful that a lot is included when you book the space, and that they have fantastic vendors that you can book through them. Thank you! -
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Kristi Sent on 11/13/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We just had our November wedding at The Cookery and it was amazing! We were able to use the entire grounds for our ceremony and reception. The new Ballroom is beautiful and I couldn't imagine having our ceremony anywhere else. Juli worked with us from the beginning and was extremely accommodation. She was quick to respond and was super easy to work with. She was able to make sure all of the venue details were handled in advance so during our wedding we didn't worry about a thing! Also, their bartending staff were incredible! I hope they received as many compliments about their service as I did! The Cookery is a phenomenal venue and it was perfect for our wedding! -
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Laura Sent on 10/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We hosted our wedding at the cookery just this weekend and it was the best decision we made in the planning process. Especially with the new expansion, the cookery is the absolutely perfect venue. We hosted a wedding of 125 people there and it was the right amount of space for a 7-piece band, a dance floor and buffet dinner, all held in the new expanded space). There was a really nice flow between the front room, the patio and the larger banquet hall.
As a Durham native planning from out of town, the Cookery felt like a warm and homey place to host our wedding. The venue has amazing historical elements from Durham, the bar was fantastic (complete with signature cocktails and local beer), and the combination of indoor and outdoor space was ideal for every guest. The event staff is extremely responsive and accommodating; Tammy went above and beyond, even re-doing our event layout days before the wedding. Plus, their inventory of items is extensive, including glassware, plates, chairs, etc. They have close ties with American party rentals which made the rental process very easy, and Tammy reviewed our layout to make sure that we weren't missing anything. Their list of preferred vendors makes it almost like a one-stop shop for your wedding, but also allows a great deal of customization and unique touches. Plus, the space is so well designed that you really don't need much in the way of decor. I can't recommend this place enough!! It felt like just about the most "Durham" venue we could have found. -
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Chelsea Sent on 10/12/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Tammy and her team at the Cookery were wonderful. Super organized, professional and accommodating -- which I think are the most important qualities to have in any venue! I had my wedding at the newly renovated space and it was perfect, spacious and beautiful. Thank you Tammy! -
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Kristin Sent on 06/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Cookery was the PERFECT venue for our wedding ceremony and reception! I really liked that we could hold both in one place, so that we (and our guests) didn't waste time driving around between the ceremony and reception. It is a beautiful place, full of Durham history, and the staff, especially Tammy (the on-site coordinator) is wonderful. They couldn't have made planning any easier, or been any friendlier or more accommodating! We got so many compliments on the lovely space and delicious cocktails made by the bartenders. It was the perfect setting for our big day and I wish we could do it again! Maybe a 10-year vow renewal... Seriously, book The Cookery and you will not be disappointed. I especially loved how much inventory they had on hand (silverware, chairs, tables, etc.) that kept us from having to rent all of that stuff. Highly recommend! -
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Betsy Sent on 12/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Cookery is a beautiful venue with lovely staff. We had our wedding ceremony and reception here for 100 guests. Some of the perks for the venue are they provide tables, chairs, silverware and glassware but the biggest perk is the venue coordinator Tammy. Tammy is wonderful to work with, kind, excited, and incredibly detail oriented. She is an expert and made sure everything went off without a hitch. The bar staff was also wonderful. The venue itself looks beautiful during the day or at night and is steeped in rich Durham history (which sold us on it!). -
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Cathy Sent on 09/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot imagine a more perfect place for our wedding reception than The Cookery! It was a perfect backdrop for our event and all of our guests were raving about how beautiful it was. Tammy was incredibly helpful through the planning process and we could not have done it without her. She came with us to our appointment for linens and took care of the bar, tables, tent, and valet and was crucial for setting the room layout and timeline. The bartenders were great and drinks delicious! In the Cookery we were able to have the intimate event that we wanted while still having quite a lot of guests. We loved every moment of working with the team there and having our reception at this venue!! -
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User2736112 Sent on 01/24/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Tammy at the Cookery made this experience amazing. She was flexible with drop off and pick ups and even was the bartender for our event. Her knowledge of the space was always helpful and truly made it easy to plan and change things as the date approached. -
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User2503382 Sent on 01/12/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Cookery is a terrific place for holding wedding ceremony & reception, the classic Durham-warehouse-style inside look and the beautiful lights save you a lot of trouble for decoration -
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Tiffany Sent on 10/23/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had the perfect wedding. The wedding of our dreams. We owe it all to Tammy! From the moment we stepped in to do a tour to the moment we left on our wedding night, Tammy was nice, supportive, patient, helpful, creative... you name it. There was no problem she could not immediately solve. She had perfect ideas for all our little questions. She answered our emails (we tried not to send too many), she reworked the floor plan, she sat patiently while we assembled for the rehearsal... she handled all the vendors who came in, she arranged the big stuff too- linens, dance floor, tents. Seriously, we would have been overwhelmed handling this but she was a consummate pro. We opted for vendors who had all worked at the Cookery before and it was obvious there was so much synergy because of how awesome she is.
I will also say, the bartending staff were super great too! I may or may not have taken a shot of tequila on my way down the aisle, and they got it ready in a flash before it was time for me to walk. They were nice to all our guests and I saw lots of happy people around... I can only imagine it was because of the great bartenders. :D
The venue itself is stunning and exactly what we wanted. This was our dream wedding and Tammy and the Cookery made it come true!
Tiffany and Steve -
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User2728420 Sent on 06/30/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We absolutely loved having our reception at The Cookery. From the beginning of our year and a half long planning, Tammy was absolutely amazing! She knows the venue so well and is quick at responding at questions and concerns. She was flexible and always had a positive attitude about all the decisions we made, even when we changed our minds and scheduled several appointments for our linens and party rentals (because we were so indecisive). She had great recommendations about vendors which made planning so much easier. I have celiacs and last minute I decided I wanted to add cider to the drink list as an option for me-Tammy said it wasn't a problem and within minutes of our reception starting she remembered and offered a cider and even suggested pouring it in a fancy glass so that it would look great in pictures. Our guests were amazed with how beautiful the venue was and how nice and accommodating the wait staff was. We were so thrilled with our experience that at the end of the night, we even gave her a hug! -
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Torrie Sent on 06/30/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Cookery was a perfect selection for our wedding ceremony and reception. Both inside and outside are gorgeous spaces, filled with Durham history. Aside from the aesthetics of the venue, Tammy was a dream to work with. She was so helpful and flexible and creative-- she made sure the things that I forgot were taken care of. When you don't have a wedding planner, it's people like Tammy who make your wedding go off without a hitch! -
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User2027219 Sent on 01/30/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at the Cookery last fall and it was incredible. Tammy was amazing and took care of everything before I could even think of it. They have a great relationship with the vendors in the community and do a fantastic job making everything the way you want. I would highly recommend the cookery to anyone wanting to have an event in Durham! -
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Maureen Sent on 11/12/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a fantastic experience with The Cookery. We were married on the patio with the large factory shutters as our backdrop and we had our reception inside. Rochelle was very responsive to our questions and requests. They have a wonderful list of vendors to work with. The place is beautiful and infused with the rich history ofl Durham. They are constantly working to improve their business offerings and enrich their venue. We love it and would certainly host another event there. The bar is absolutely beautiful and built out of the old Durham train tracks and water tower. The staff was fantastic and very friendly. And the mezzanine offered a unique perspective for many of our guests. -
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Kate Sent on 08/02/20184.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
We had the most wonderful time having our wedding at The Cookery! It was the first venue we viewed last summer (even prior to the expansion) and we knew immediately it was exactly what we wanted. The expansion just adds to the venues beauty. We were lucky enough to work along side Juli who was there to respond to our every question at all times. She certainly made the process so much less stressful!!! Every corner of The Cookery is beautiful and left for amazing backdrops in photos. Our family and friends could not stop commenting on how gorgeous the venue was. My HUSBAND and I would choose The Cookery all over again! Thank you for making our big day so special! -
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Lindsey Sent on 05/10/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Amazing drinks made the night
The venue was everything we were looking for - convenient, accommodates large weddings, photographs well - and the drinks are outstanding, definitely a tier above every other venue we found. The bartenders and speakeasy vibe made it feel more like a classic party than a wedding. Juli was super responsive. The only issue was that due to construction, they did not provide the valet service that had been promised and they did not compensate us for this in any way. Still, we had a fabulous event there and are so happy we went with it. -
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Katie Sent on 04/20/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Perfect from Venue Tour to Reception Send Off
Working with Juli and Tammy was a dream.
The venue tour not only showed the 4 amazing spaces, but the knowledge and story of the building's history really draws you in. They also have a PHENOMENAL bridal suite with leather couches, full length mirrors, champagne and so much space for getting ready. Two spaces are the front room and ballroom which both provide space for dinner, dancing, etc. and have great bars! The front room is attached to the kitchen so all food can be prepared on site (no hot trays needed), and the courtyard and garden space can host the ceremony, cocktails, or any space in between.
They coordinate catering and alcohol directly and it is priced through them - you choose from a preferred catering vendor list and varying alcohol packages - which really streamlined the process. When beginning to contract other vendors, every time we mentioned our venue the response was "Oh, we LOVE The Cookery".
Day of, Tammy kept water and champagne in the bridal suite, kept an eye over the vendors/set up and the entire day ran perfectly. We are still getting compliments about the gorgeous and unique venue. -
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Erin Sent on 01/03/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue, easy to work with
We did a lot of research on venues in the Durham area before landing on The Cookery, and we are so glad that we did! We worked with Juli, who was responsive and flexible, and worked with us throughout the process to make our vision come to life! We loved having all of the separate spaces - an outdoor ceremony in the garden, dinner in the ballroom, dancing in the front room, and space in the courtyard for guests to step out for some fresh air. We had a band in the front room and the sound was excellent (it would have been too loud in the ballroom). I really liked that The Cookery took care of payments and delivery for Durham Catering Company and American Party Rentals. Your day of coordinator or planner will have to coordinate with the rest of your hired vendors. The only surprise we had was that there isn't a microphone for the sound system in the ballroom for toasts, so we had to pull our ceremony speakers and microphone inside, it wasn't a big deal but hopefully they upgrade that soon! All of our other expenses were clear from the start. The drink packages were excellent, he bridal suite was perfect for an 8 person wedding party, and there are so many beautiful backdrops for photos. We highly recommend this venue!-
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+11 photos
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Laura Sent on 10/08/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
The Cookery was the perfect wedding venue for us! From the moment we toured, we fell in love with the beautiful event space. The Cookery has tons of charm, and we received many compliments from our guests. It's warm and inviting and has the perfect mix of indoor and outdoor space, which made our event even better because we had beautiful weather for late August. There was such a great flow between indoor/out.
We held both our ceremony and reception at The Cookery, and we were pleased with the various options for layout. We opted to have our ceremony inside facing the back, and it was a gorgeous backdrop. During planning, there was some confusion at times between what The Cookery provides (which tables, glassware, etc), as I think they had recently changed "the rules" and the website/marketing materials didn't always reflect the changes. They might still need to work out the kinks. That said, we had a wonderful wedding at The Cookery and are SO happy we chose it as our venue!-
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+7 photos
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Katie Sent on 11/09/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
What an amazing and unique venue! It has a cool vintage feel and easily fit our 80-90 guests for our late October wedding. Tammy was a pleasure to work with and was very responsive with all of our requests. She helped make our special day easy with no additional stress! They do have quite a few rules so make sure you are aware of them prior to signing your contract. Overall, this venue helped make my dream wedding come true! -
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Kerry Sent on 10/28/20214.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Versital and Charming Venue
We held my daughter’s wedding at The Cookery after two long years of planning and re-scheduling due to COVID. Throughout all that time, The Cookery was great. Becky was terrific to work with and happily embraced our design concepts for layout and flow.
We insisted all guests and vendors had to be vaccinated to be part of our celebration. The Cookery enthusiastically endorsed our requirement and ensured all vendors participated.
We were lucky to have a beautiful fall day. As such, we were able to use both the indoor and outdoor areas throughout the evening. The Cookery worked seamlessly with the other vendors to create the experience my daughter had dreamed about. From the welcome cocktails handed to guests as they arrived, to the audio/video capabilities that ran a photo montage of the couple, to the exposed brick and turn of the century (1900 century) ambiance.
It was the perfect place for a much-anticipated joyful celebration!
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Hannah Sent on 10/22/20214.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Versatile Venue with Beautiful and Unique Details
I recently had my wedding at The Cookery after having postponed from our original date in September of 2020. Throughout the rescheduling process, The Cookery was responsive to all communication from me and my wedding planner to make sure our new date was quickly secured. The entire Cookery team is extremely professional and well-organized.
In terms of aesthetic, The Cookery is beautiful. It offers several indoor and outdoor spaces, making the venue very multi-purpose (i.e., reception only, ceremony and reception etc.). The Cookery shines with an understated elegance and boasts a rich Durham history.
The Cookery works closely with several preferred catering vendors. Likewise, they use American Party Rentals for linen, tableware, tent etc. rental. While this arrangement makes choosing vendors easier, it does complicate payment. All charges are funneled through The Cookery, and combined with The Cookery's own fee, making it difficult to distinguish who is charging what. This was a minor inconvenience that often could be cleared up with just a few extra emails.
Overall, working with the team at The Cookery was a real pleasure and we were thrilled with how our wedding reception turned out. It truly is a stunning space and will be an excellent fit for any couple looking for a versatile venue with beautiful and unique details.-
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+4 photos
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Hannah Sent on 09/04/20194.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Professional service, classy space
My husband and I got married at the church across the street and had our wedding reception at The Cookery. When I was evaluating wedding venues, what I liked the most about The Cookery is the large space, the ambiance, and the customer service. For our party of 150 guests, this space was excellent. We used the front room for cocktail hour, dinner and dancing in the ballroom, and used the garden and bridal suite as additional spaces for folks to mingle. I can't imagine having our event in a smaller venue; it was very nice to have options and spaces for people to wonder. Secondly, the ambiance of The Cookery is very elegant and classy. We were able to save on decor because the event space itself is already very nice. Thirdly, the customer service experience from Juli, Tammy, and the entire staff was superb. They were very responsive, knowledgable, and were able to offer great suggestions based on their experience. Overall, I would recommend booking The Cookery for your event!-
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+3 photos
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Erin Sent on 06/10/20194.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Lovely Industrial Venue with a GREAT Assistant Manager
The Cookery was a beautiful place to host our March wedding. We were lucky enough to have perfect 70-degree weather that allowed us to have our ceremony in the garden, then move back inside for dinner and our reception. Of the venues we looked at, the Cookery was one of the only options that truly afforded us the flexibility to move inside or outside depending on the weather. Logistics aside, the venue is a fantastic backdrop for photos and was the perfect setting for our jewel-tone and antique-book filled wedding. The exposed brick, leather couch-filled bridal suite, and market-style lighting made the space feel cozy, and really was the ethos we had dreamed of. During planning, everything went smoothly until we were told that our chosen package would no longer include valet parking (as promised in our contract) due to work being done on the road in front of the venue. After a great deal of back and forth with Nick, the owner, my husband and I were offered nothing as compensation and were forced to accept that we would be losing the value of the valet parking. Although that put a bad taste in our mouths, I cannot say enough about the tireless and wonderful work that Juli, the Assistant Manager did to make sure that our day was a success. Since we opted to go without a wedding planner, Juli's assistance was crucial to making our day a success. Day-of, Juli's husband Alex was on-site setting up and ensuring that all of our needs were met as the wedding party got ready in the bridal suite and on the mezzanine. During the actual wedding, Juli and Alex were present at every phase of the night, bartending and making sure that everything went off without a hitch. In the end, my husband and I (and our guests) had a wonderful night, and would recommend the Cookery (and Juli) to anyone looking to have a Durham wedding! -
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Nettie Sent on 12/28/20184.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue, Very Smooth Planning Process
This venue is wonderful! I toured the Cookery before the ballroom had been completed. When we walked through the space, the floor was still dirt and definitely a work in progress. Even then the space brought tears to my eyes! This venue has four main spaces that each provide a different feel for the guest. The Front Room incorporates items from Durham’s past and incorporates them for a revamped, industrial feel, and includes a mezzanine. The courtyard has a mural and is a cozy outdoor area that goes between two larger indoor spaces. The ballroom provides that formal feeling and the garden is a great area with greenery bordering the space. We utilized each of these spaces for our wedding: Front Room was used for cocktail hour and the reception, the courtyard for our dessert, the ballroom for dinner, and the garden for our ceremony. We really enjoyed being able to utilize each of these different spaces without requiring guests to drive from place to place. Throughout our planning process, the venue managers were responsive and helpful, always responding within one to two days to any questions or concerns we had. Our wedding ceremony and reception were great! The only problem we ran into occurred during cocktail hour: for nearly 20 minutes of the hour, the venue was playing a slideshow of photos of a different couple rather than the ones we had submitted. The manager on duty was unable to be located for that amount of time to correct the situation. If you choose to project a slideshow during your event here, I suggest trying to locate the manager on duty ahead of the start time on the day of your event to be sure the proper set of photos will be displayed! Other than that, we had a great event.
Photo credit for this review belongs to FireRose Photography. -
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Ashley Sent on 06/24/20184.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The Cookery is a beautiful space! We had 205 guests and the ballroom was a perfect space for dinner. We used the garden for the ceremony and that was lovely. Then, we used the front room for cocktail hour and dancing. Tammy was a huge help throughout the process, and the day of barstaff was amazing. I would say the only drawback is the limited vendors that you can use. -
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Mill Sent on 08/22/20154.2 out of 5 rating4.2-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Tammy @The Cookery ROCKS!! She is very professional and informative about her work. She is pleasant and always responsive. My future husband and I have enjoyed our exchanges with her so far and know she will make our day that more special for us when the time comes. -
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Margot Sent on 07/09/20194 out of 5 rating4.0
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Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Stunning venue, some frustrations with service
I love this venue; it is beautiful, historic and unique! We planned to have our ceremony and reception in the same location, so I loved that the Cookery had room for our 100 guests to spread out rather than moving between different halves of one big room--we had our ceremony in the garden, cocktail hour in the front room, and reception in the ballroom. It is beautifully maintained, especially the front room with all the exposed brick and string lights--just lovely!! Our guests were really wowed by the space. The bridal suite was also a beautiful area for us to get ready and take some pre-ceremony pictures, but unfortunately there isn't really an equivalent space for the groom and groomsmen. One downside for weekend events is that the minimum food and beverage costs, plus all the additions we had to rent (e.g., linens, flatware and plates, dance floor) do add up quite a bit, so keep that in mind. We initially worked with Juli, who was very sweet and communicative, but were later transferred to Tammy closer to our event. I unfortunately had a generally negative experience working with Tammy--she was sometimes hard to get in touch with and despite her over-the-top politeness seemed uninterested in helping us unless it was something she could charge us for (for example, trying to charge us over $200 when as part of our reception planning we asked to taste the wines we were required to choose from through their bar service!). A couple of weeks before our wedding, we were abruptly told us we would not receive included valet service like we agreed to because of nearby construction. We had concerns about accessibility because of several elderly guests, but found Tammy to be frustratingly dismissive of our concerns and reluctant to provide any suggestions or alternatives. Ultimately they decided a couple of days before the wedding that they could do the valet service, so it all worked out, but the whole situation added a lot of unnecessary stress right before the wedding. Overall we really did love the event space and it was a beautiful backdrop for our wedding, but we recommend trying to work with a manager other than Tammy if possible! -
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Lindsey Sent on 01/22/20193.8 out of 5 rating3.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 2 out of 5 rating2.0
Beautiful vendor, yet expensive
The Cookery is absolutely beautiful, which cemented our decision to have both our ceremony and reception here. The building and renovations are gorgeous, and it feels super high end. And you'll end up paying like it is too! Luckily, with our 160 guests, we ended up with fantastic weather and got to make use of all of the 4 big spaces. While they include bar packages, which is a great option, you likely will end up spending much more than you would if you picked a venue where you could provide your own alcohol. However the ease of being able to show up, drink all we wanted, and then leave at the end, made it an option we just wanted to stick with in the end. I think the most frustrating part was two different things - we had a gorgeous mantle as part of our centerpiece for the ceremony. Quite obviously, there was no way our guests or family could be expected to somehow remove this and tie it down to our truck in nice wedding clothes at the end of such a long day of eating, drinking and celebrating - yet, when we went to pick it up the next day, we were charged $250 as a penalty fee. There was no wedding that next day (we got married on a Sunday), so we weren't interrupting anyone's set up, and there were plenty of people doing pick ups, like our dance floor etc, so the place was unlocked already - yet we got charged a hefty fee. I understand it was in our contract, so I get they could hold us to it, but it seems like something you'd have some understanding and kindness about. We also were grossly underestimated with the cost for all the "extras" we'd have to get - napkins, tablecloths, silverware, serveware, extra glasses, etc. It was a whole extra $2500 just for these things, that I had no idea would cost so much. The Cookery notes that they provide and include so many things, but in actuality, they provide the shell, and you add on everything else - booze, servers, attendants, dance floor (you have to rent one), tablecloths, silverware....we ended up even knocking off the gold chargers we wanted for our place settings, because the basic ones of these alone were $500! I don't regret having our wedding here, because it is so beautiful in pictures, but I definitely would have selected totally differently if I had to do it all over again! Once you lock into the venue, you're stuck paying for the extras - which is unfortunate, and definitely added up to a VERY expensive wedding for my wife and I!
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Rachel Sent on 06/26/20183.6 out of 5 rating3.6
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Quality of service 2.5 out of 5 rating2.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 2.5 out of 5 rating2.5
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Flexibility 3.5 out of 5 rating3.5
We chose the Cookery for it's great Durham location, the ease of having so much indoor space to utilize in warmer temperatures, and the cool, historical touches.
A major selling point of the venue is their relationship with other vendors, especially in catering and rentals. While this is intended to make communication between everyone easier, we found it to be more difficult when vague costs were added without our knowledge and mistakes were made in our invoices that wouldn't have been called out between the vendors unless we addressed it.
The Cookery requires a security deposit that is to cover damages and "excessive soiling," such as someone getting sick from too much alcohol. We were unlucky that two guests vomited in the bathrooms at our wedding, and extra unlucky that it was one female and one male, meaning two bathrooms required the extra clean-up at $150 per bathroom. While we understand "excessive soiling" is mentioned (without any specifics) in their contract, the clean-up fee felt very large on top of all we had already paid for the venue. You'd think with a place that regularly serves alcohol, this is a regular occurrence and something that could be covered in your rental. What left the worst taste in our mouths about this conclusion to our event was that we were told guests must have brought their own alcohol that lead to over-consumption because red Solo cups were found at the event. No one we know saw these being used, they aren't spotted in any of our photos, and if guests did unlawfully bring their own alcohol, the Cookery would have full reign to stop that behavior or kick them out. My MOH even knew the bathrooms were messy and asked if anyone should stay behind to do some clean-up, and when our event captain said it was all good, we were left to believe this was a standard weekend clean-up before being surprised by the steep fee. -
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Ruth Sent on 05/30/20211 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
They Do Not Care About Their Clients
The Cookery was the first, and only venue we toured when we got engaged. It is a beautiful space, and we couldn't wait to celebrate there with all our family and friends.
Six weeks prior to our April 2020 event we had to postpone due to Covid. When it became clear hosting a Fall 2020 wedding wasn't going to be any safer, we postponed again to Oct of this year.
In an attempt to make sure vaccines were available for the children in our wedding party, we attempted to postpone one final time... but were told no.
We were not beyond understanding their desire to have our event done and off their books - but pigeonholing us into a date we weren't comfortable with left a bad taste in our mouths.
Fast forward to last week. We reached out to our caterer, Durham Catering Company, as we had questions around choosing a new menu. After having a hard time contacting anyone at Durham Catering, we had to get confirmation from The Cookery that Durham Catering was no longer in business. (And by the looks of their social media - HAD been out of business for quite some time.)
Not only had one of The Cookery's "preferred" caterers ghosted us, but they took our deposit with them. (To be absolutely clear - the catering deposit check that was cut for Durham Catering was made out to The Cookery.) Now we were left, four months out from our wedding, scrambling to find another caterer from their "preferred" list who could accommodate not only our diminished catering budget... but our Oct date as well.
They may not be contractually obligated to let us know when one of their caterers goes out of business - but are they not morally obligated? Had they given us a head's up that Durham Catering had gone out of business when it happened instead of simply removing them from their website, we would still be getting married at The Cookery this October.
At this point we'd rather eat our deposits than give any more money to a business who obviously cares so little about its clients. How many other couples got screwed out of money, had their weddings blown up, and reached out to The Cookery wondering where their caterer had disappeared to? We know we were not the only ones.
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